Agenda and Registration - Intermountain Healthcare

Institute for Health Care
Delivery Research
SM
8 th Annual ATP Alumni Conference
It takes a Team: Point-of-contact
organization for Patientcentered
care
February 6-8, 2013
At Newpark Resort in Park City, Utah
2009 ATP Alumni Conference. February 10-12, 2010, Newpark Resort, Park City, Utah
www.intermountainhealthcare.org/institute

Salutations!
Intermountain Healthcare’s Institute for Health Care Delivery Research is pleased to host
our 8 th Annual ATP Alumni Conference on February 6 – 8, 2013 at the Newpark Resort
in Park City, Utah. This year’s theme, It Takes a Team: Point-of-Contact Organization for
Patient-Centered Care was chosen to reflect the accelerating shift to managing the culture of
team leadership/followership to improve patient safety and reduce management issues. We
will also address how health care reform continues apace.
We invite you to bring your boss, fellow alumni, or any of your colleagues from your
organization to attend the conference. Group learning will facilitate organizational change
as people throughout the organization gain a greater understanding and knowledge of
quality.
Please join us in beautiful Park City, Utah. Sign up today for the 8 th Annual ATP Alumni Conference, and join
your fellow alumni and their bosses in a profound and uplifting experience to acquire new knowledge, exchange
encouragement, and map plans for further progress in quality improvement.
Brent C. James, MD, MStat
Chief Quality Officer
Executive Director for the Institute for Health Care Delivery Research
Natalie Soria, MBA
Education Manager for the Institute for Health Care Delivery Research
Institute for Health Care
Delivery Research
SM
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah
www.intermountainhealthcare.org/institute

Faculty!
Brent C. James, MD, MStat, is known internationally for his work in clinical quality improvement,
patient safety, and the infrastructure that underlies successful improvement efforts, such as culture
change, data systems, payment methods, and management roles. He is a member of the National
Academy of Sciences Institute of Medicine (and participated in many of that organization’s seminal
works on quality and patient safety).
He is the Chief Quality Officer, and the Executive Director for the Institute for Health Care Delivery
Research at Intermountain Healthcare, based in Salt Lake City, Utah. He has been instrumental in
showing that quality improvement is a natural extension of clinical research and medicine’s longstanding
commitment to patient care.
Allan Frankel, MD, is Co-Chief Medical Officer at Pascal Metrics Inc. and co-leads its Clinical Group with
Dr. Michael Leonard.
Dr. Frankel and Dr. Leonard have trained over 1,000 patient safety officers worldwide and regularly are called
upon to provide patient safety and quality guidance, from the bedside to the boardroom. Dr. Frankel has
advised senior clinical and executive leaders as well as led clinical intervention and training in hospitals and
healthcare systems in North America, Europe, the Middle East and Asia.
From 2000 to 2007 Dr. Frankel was the Director of Patient Safety for the 44,000-employee Partners
Healthcare System, the premier Boston-based integrated delivery system comprised of major Harvard
teaching hospitals including the Massachusetts General Hospital and Brigham and Women’s Hospital. The position was one of the first
of its kind in the USA. He continues on as faculty at the Brigham and Women’s Patient Safety Center of Excellence where he conducts
research on team training and leadership engagement in healthcare.
Dr. Frankel is a senior faculty member at the Institute for Healthcare Improvement (IHI) and regularly is called upon to advise and
collaborate with clinical and policy organizations in healthcare such as the Institute of Medicine and other leading bodies.
Since 1998, Dr. Frankel has co-chaired a host of IHI collaboratives. He co-created and teaches in the IHI Patient Safety College, an
eight-day intensive course for Patient Safety Officers and hospital leaders. He is a lead faculty member for IHI patient safety programs
across the United Kingdom, including Scotland, and invented and pioneered Leadership WalkRounds, now used by thousands of
hospitals internationally.
Dr. Frankel has published on techniques of performing observation in clinical environments to evaluate team behaviors, attitude and
threats to safe operations and care delivery. He has published numerous articles in a wide variety of patient safety areas and three books,
mostly recently the Joint Commission-published The Essential Guide for Patient Safety Officers, which Dr. Leonard and Dr. Frankel
coedited and for which they contributed.
Dr. Frankel trained in pediatric anesthesia at Boston Children’s Hospital and cardiac anesthesia at Boston’s Beth Israel Hospital. He
practiced anesthesia in an academic setting for ten years and private practice for 14 years.
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah www.intermountainhealthcare.org/institute

Mark J. Ott, MD Medical Director, Surgical Services Clinical Program, Intermountain Healthcare
Chairman, Department of Surgery, Intermountain Medical Center Adjunct Associate Professor,
Department of Surgery, University of Utah School of Medicine
Dr. Ott received his medical degree from the University of Utah School of Medicine. He trained
in general surgery at Johns Hopkins Hospital. Subsequently he completed a Society of Surgical
Oncology fellowship also at Johns Hopkins Hospital. He practiced surgical oncology at Massachusetts
General Hospital and was a faculty member of the Harvard School of Medicine prior to being
recruited to Intermountain Healthcare.
In addition to his administrative, leadership, and educational responsibilities he is also a
practicing surgical oncologist specializing in Hepatobiliary and Pancreatic tumors, Sarcoma and, as well as complex upper
gastrointestinal surgery and other rare tumors. His leadership interests center on getting physician/surgeons to participate
in clinical program building and outcomes analysis and research. He serves as the physician champion for Intermountain
Medical Center’s participation in the National Surgical Quality Improvement Program. He also has a strong interest in
workplace wellness and serves as a Board Member for the Wellness Councils of America (WELCOA).
Lucy A. Savitz, MBA, PhD joined Intermountain Healthcare in 2005 as a Senior Scientist. In 2012
she became the Director of Research and Education for the Institute for Healthcare Delivery
Research.
Before joining Intermountain, Dr. Savitz was a senior Associate at Abt Associates, Inc. in Durham,
North Carolina. Previous to this position, she was a Senior health Services Researcher with RTI
International, Research Triangle Park, North Carolina.
Dr. Savitz currently holds faculty appointments at the University of Utah School of Medicine,
teaching Pediatrics, Family & Preventive Medicine, and Clinical Epidemiology.
Dr. Savitz recieved her undergrad degree in Finance from the University of Denver. She continued her education at the
University of Denver, receiving her Masters of Business Administration. Dr. Savitz recieved her Doctorate of Philosophy from
the University of North Carolina.
Dr. Savitz has been a member of many research panels for non-profit and government agencies. She has also held multiple
instructing positions.
Steven A. VanNorman, MD is the Chief Medical Officer of the Southwest Region of Intermountain
Healthcare. In this role, he provides leadership for process improvement projects in small, medium, and
large community hospitals. Many of these have produced improved outcomes while lowering costs. He
attended medical school at University of Michigan followed by residency at University of Iowa. He is
boarded in Internal Medicine, Emergency Medicine, and Undersea and Hyperbaric Medicine
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah www.intermountainhealthcare.org/institute

Patrick R. Veillette, PhD is an award-winning researcher in the field of preventing human error in
high risk environments. He has provided consulting and legal testimony on systems safety and human
factors engineering to national and international regulatory agencies, multinational corporations and
industry trade groups, to include the U.S. General Accounting Office, NASA, Air Force Scientific
Advisory Board, Department of Homeland Security, major airlines and elite military units. Dr.
Veillette has authored more than 200 reports which have garnered distinguished awards from the
National Research Council, Royal Aeronautical Society, and the American Institute of Aeronautics and
Astronautics. Dr. Veillette is a member of the prestigious Aviation Week and Space Technology editorial
team and is an editorial board member of the Journal of Human Performance in Extreme
Environments. Dr. Veillette is a 1983 graduate of the U.S. Air Force Academy where he earned a B.S.
degree with Distinction in Aeronautical Engineering and subsequently earned M.S. and Ph.D. degrees in engineering. As a
well-recognized author and researcher, Pat has appeared in numerous television documentaries, radio shows and in major
newspaper and trade journals, including the Discovery Channel, the British Broadcasting Corporation, National Public Radio,
Air & Space, and USA Today. When not involved in writing and research, Dr. Veillette is a Non-Routine Flight Operations
captain in business jets and is one of the few American pilots certified in every category of aircraft.
Brent E. Wallace, MD is the chief medical officer of Intermountain Healthcare. He is responsible for
overseeing physician relations and medical affairs, coordination of the hospital-based clinical programs
and clinical services, supervising post-graduate medical education, physician leadership for design of
clinical information system, overseeing continuing medical education, research, physician contracting,
medical consultant for risk management, clinical oversight of Life Flight (air transport system) and
emergency preparedness.
He has practiced family medicine for 26 years in Roy, Utah. He has served as Medical Director for
Intermountain Home Care as well as several nursing homes. From 2001-2005 he was the chair of the
Intermountain Medical Group Board. He has also held other leadership positions such as President of
the medical staff and Chief of the Family Practice Department at McKay-Dee Hospital.
Dr. Wallace received his medical degree from the University of Utah and completed his family practice residency at McKay-Dee
Hospital in Ogden, Utah. He is board certified in Family Practice.
Ashley Yeats, MD, FACEP, FCFPC(EM) attended medical school in Canada at the University of
Western Ontario, completing a residency in Emergency Medicine at the University of Ottawa in 1991,
where he became an Assistant Professor of Emergency Medicine and an active participant in the research
group of Dr. Ian Stiell at The Ottawa Hospital & Loeb Research Institute. He was the founding Director
and COO of the Orleans Urgent Care Centre in Canada’s Capital Region, prior to becoming
Assistant Professor at Tuft’s University School of Medicine and holding a variety of hospital leadership
positions at Brigham & Women’s/Faulkner Hospital in Boston. He joined the Harvard Medical Faculty
Physician leadership team as Assistant Chief of Emergency Medicine at Beth Israel Deaconess Hospital
Milton in 2010, with expertise in urgent care development & patient flow, serving as an advisor to the
Massachusetts Department of Public Health ED Boarding & Crowding Task Force and serving on the
Board of Directors of the Massachusetts College of Emergency Physicians. He is a graduate of the Intermountain Healthcare
Advanced Training Program in Health Care Delivery Improvement, where he obtained certification as a patient safety officer in
2011. He has spoken internationally on quality improvement theory and on building a quality organization. Dr. Yeats currently
serves as the Chief Medical Officer of Beth Israel Deaconess Hospital Milton, leading quality and process improvement initiatives
in association with the Silverman Institute for Health Care Quality and Safety. He has lived and worked in Europe and
Asia, is fluent in French, and maintains dual Canadian & European Union Citizenship.
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah www.intermountainhealthcare.org/institute

Agenda!
Agenda
Transforming Healthcare America: Is This for Real
Wednesday, February 6, 2013
Joseph N. Mott, MBA grew up in Spokane, Washington, received a B.S. degree in Economics from
2:00 – 2:30 pm BYU Registration in 1983 and - Conference an MBA degree Center from BYU in 1985. Joe has worked for Intermountain Healthcare
2:30 – 3:00 pm in Salt Brent Lake C. City James, for 26 MD, years MStat with 19 of those years at Primary Children’s Medical Center where he
has been Intermountain the CEO Healthcare for 4 years.
Joe is
Conference
a Fellow in
Open
the American College of Healthcare Executives, and has served as the Chair of the
3:15 – 4:30 pm Quality Ashley Committee Yeats, MD, of the FACEP, National FCFPC(EM) Association of Children’s Hospitals, and is the past Chair of the
Davis Beth County Israel Board Deaconess of Health. Medical Center
Health Reform: Report from the field
4:30 – 5:30 pm Lucy A. Savitz, PhD
Intermountain Healthcare
CMMI Supports & Effort to Transform Healthcare Delivery
Thursday, February 7, 2013
8:00 – 8:45 am Breakfast - Skybridge Lounge
9:00 – 10:30 am Brent E. Wallace, MD, William L. Hamilton. MD,
Steven A. Van Norman, MD & Mark J. Ott, MD
Intermountain Healthcare
Medical Staff Issues Panel Discussion
10:30 – 12:00 pm Allan Frankel, MD
Pascal Metrics, Inc.
Team Leadership/Membership
12:00 – 1:00 pm Lunch - Skybridge Lounge
1:15 – 4:15 pm Patrick R. Veillette, PhD
What does the Leadership do to Change the Culture
4:15 – 5:00 pm Brent C. James, MD, MStat
Intermountain Healthcare
Summary and Debrief
4:30 – 5:00 pm Debrief
Friday, February 8, 2013
7:30 – 8:15 am Breakfast - Skybridge Lounge
8:30 – 9:45 am TBD
10:00 – 11:30 am Brent C. James, MD, MStat
Intermountain Healthcare
Next Steps
11:30 – 12:00 pm Conference Wrap-up
12:00 pm Boxed Lunch - Skybridge Lounge
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah
www.intermountainhealthcare.org/institute

HOTEL INFORMATION
The 8 th Annual ATP Alumni Conference will be held at the Newpark Resort in
Park City, Utah.
A specially priced block of rooms has been reserved at the Newpark Resort until
January 6, 2013 (discounted rate of $149.00 per night plus tax and a resort fee).
To make reservations, please call the Newpark Resort at 877-649-3600 and identify
yourself as part of the Intermountain Healthcare ATP group.
Newpark Resort
1456 Newpark Boulevard
Park City, UT 84098
435-649-3600
www.newparkresort.com
Check-in/Check-out:
Guest accommodations will be available at 4:00 pm on arrival day and reserved until
11:00 am on departure day. Any guest rooms still occupied after 11:00 am are subject
to the following charges: 11:00 am – 2:00 pm $50.00, 2:00 pm – 4:00 pm half day
charge based on the full retail rate, 4:00 pm and on an additional night will be charged
at the full retail rate.
Airport Transportation:
Newpark Resort is ideally located in Park City, Utah, just 35 minutes outside of Salt
Lake City and 40 minutes from the Salt Lake City International Airport.
Transportation to and from the airport can be arranged through All Resort Express
(877-658-3999) www.allresort.com.
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah www.intermountainhealthcare.org/institute

Park City, UT
The Town of Park City, Utah
Nestled high in the Wasatch Mountains, the historic mining town of Park
City is unlike any other ski town in the U.S. Home to three world class ski
resorts, The Canyons, Deer Valley and Park City Mountain Resort, the town
of Park City offers four season recreation as well as sophisticated dining
and nightlife, all within a 32 mile drive from Salt Lake City International
airport. It’s no wonder the town of Park City was the virtual epicenter of the
2002 Salt Lake City Winter Olympic Games. Accessed by car, bus or shuttle
on Interstate 80, the Park City-area ski resorts are the easiest to get to from
downtown Salt Lake City.
Park City Info
Utah Olympic Sports Park
A History Lesson with a twist. It wasn’t that long ago that the 2002 Olympic Winter Games were hosted here. At the Utah
Olympic Park you can take guided or self-guided tours of the Olympic competition sites with access to the Joe Quinney Winter
Sports Center. The facility houses the Alf Engen Ski Museum, 2002 Eccles Olympic Winter Games Museum, retail shop and
theater. You can also take Bobsled and Zipline rides at the park. Both are a rush and are sure to give you bragging rights over
anyone who just watches that kind of stuff on the TV. 435-658-4200
Park City Ice Arena
A winter playland isn’t complete without ice skating. Whether you’re 5 or 105, lacing up the skates is a fun and great way to
enjoy an afternoon. 435-615-5700
Soldier Hollow
Soldier Hollow offers a great venue for both beginner and expert cross country skiers. Site of the 2002 Nordic Olympic Winter
games, it’s located 30 minutes outside of Park City in Midway within the Heber Valley.
If flying is more your speed, tubing flights take off daily. Enjoy 1,200-foot sliding lanes (Utah’s longest) while a sound system
keeps the crisp air warm with great music. Too busy hitting the slopes during the day Try it at night, under the lights. 435-
654-2002
Look and Learn
The Kimball Arts Center does a good job of finding great exhibitions, and it is always worth a peek if you feel like culturing up
the family. 435-649-8882
The Park City Historical Society and Museum is a good start if you’re interested in learning about Park City’s rich history.
Self-guided or docent lead tours will give you your first taste of this old mining town. 434-649-7457
The Utah Olympic Park houses two museums, the Alf Engen Ski Museum and the 2002 Eccles Olympic Winter Games
Museum. Both are sure to entertain and educate. 435-658-4200
Redstone at Kimball Junction
Just north of Park City lies the Redstone shopping area at Kimball Junction which has a personality of its own. It has a considerably
newer feel than Park City, but has a number of restaurants, galleries, and toy stores. There’s the Tanger Factory Oulets for brand names at
discount prices and the Redstone Shopping Center. Redstone also houses many of the big box and traditional mall stores. Much like Park
City, at Redstone, there’s enough to keep you busy.
For more information on area resources please visit: www.parkcityinfo.com
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah
www.intermountainhealthcare.org/institute

Registration
ATP Alumni Reunion Registration Form
Fees are due at the time of registration and can be paid by either check or credit card.
Checks should be payable to “Intermountain Healthcare” and sent with the registration
form; credit cards are accepted by calling (801) 442-3717.
To register:
By Email: Complete and email this form to: institute@imail.org
By Mail: Complete and mail this form along with check to:
Intermountain Healthcare Institute for Health Care Delivery Research
Attn: Natalie Soria, MBA, Education Manager
36 South State Street, 16th floor
Salt Lake City, UT 84111
For registration questions, call 801-442-3623
Alumni Reunion Registration – ($900.00)
It Takes a Team: Point-of-Contact Organization for Patient-Centered Care
Wednesday, February 6, 2013 from 2:00 PM – 5:30 PM
Thursday, February 7, 2013 from 8:00 AM – 5:00 PM
Friday, February 8, 2013 from 7:30 AM – 12:00 PM
$900.00 (before January 6, 2013)
$950.00 (after January 6, 2013)
Cancellations and Substitutions
There will be no charge for cancellations made on or before Wednesday, January 7, 2013 or
for substituting one person for another at any time. Refunds for cancellations made after
January 7, 2013 will be based upon the date you process your cancellation as follows:
By January 7, 2013: 100% registration fee refund
January 7 – 25, 2013: 50% registration fee refund
After January 25, 2013: no refund
Name:___________________________________________________ Degree:_______________________________
Title or Position:________________________________________________________________________________
Company or Organization:________________________________________________________________________
Mailing Address:________________________________________________________________________________
City:_________________________________________ State:______________________ Zip Code:______________
Phone:________________________________E-mail:___________________________________________________
2013 ATP Alumni Conference February 6-8, 2013, Newpark Resort, Park City, Utah
www.intermountainhealthcare.org/institute