Malaysia Brochure.pdf - Inchcape Shipping Services

ISS in Malaysia
Inchcape
Shipping Services

Our Value Proposition
ISS Malaysia’s history goes back to the 1850s, when we operated as the Borneo Company. We have offices
well located along the strategic Malacca Straits and Peninsular Malaysia, including Labuan. Our head office
in Port Kelang is ideally located to serve this important shipping hub and coordinates all your requirements
for all ports and offshore terminals Malaysia. We provide a comprehensive range of services covering the
full range of agency business for all type of vessels, across the container and general cargo, oil, cruise,
naval, offshore, project and commodity sectors.
Key Features and Benefits
9 ISS Malaysia is directly represented in Port Kelang,
where we have our headquarters. Our office
overlooks the strategic Malacca Straits, through
which 60,000 merchant ships pass every year.
9 We are in an unrivalled position to offer all marine
services, including bunkers, stores, spares
deliveries and medical support, to ships transiting
the Malacca Straits.
9 We also have offices in Kuantan, at the busy
transhipment hub of Pasir Gudang and at Penang.
Lumut Port, strategically located for the
transhipment of liquid and dry bulks, is covered by
the Penang team.
9 ISS Malaysia is an approved tax agent, particularly
important for Indian clients where we are able to
submit PAN tax for overseas remittances pertaining
to port disbursements.
9 We are correspondents for QBE Insurance, Hull
and Machinery and P&I, and assist clients with all
their needs in connection with insured risks.
9 We are active in the offshore industry and logistics
sector, and will assist in obtaining Malaysian
Standards (SIRIM) approval for equipment for use
by the oil and gas industry in Malaysia.
9 Malaysia is the world’s largest exporter of palm
oil and its products. We offer wide experience in
this area.
9 ISS Malaysia serves all ports and offshore terminals
in Malaysia, offering a one-stop-shop to meet all
your requirements – including full agency services,
medivac, crew handling and accommodation
facilities, assistance with customs formalities,
port entry/exit permits for personnel and goods,
garbage collection and spares co-ordination.
9 Our team of experienced staff, headed by a master
mariner, understands your needs and is available
around the clock.
9 The ISS team in Malaysia works closely with
colleagues across the ISS Global Network, thus
taking advantage of the expertise we have around
the world. This teamwork translates directly into
best services for our customers
9 We cultivate close relations with the various
authorities in Malaysia and actively manage our
relationships with all stakeholders for our
customers benefit.
9 As a major global agent we offer security and peace
of mind to our customers with business in Malaysia.
We are financially robust, we work to well defined
QMS & HSSE procedures, and we have disaster
recovery and business continuity plans in place.
9 ISS Malaysia utilizes ISS’ in-house operational and
financial management application supporting our
QMS processes, ensuring customers a consistently
high level of service.
9 Through KPIs we benchmark response times to
enquiries, estimates, D/A turnaround times, customer
feedback and other information requested by clients,
enabling them to make informed and accurate
decisions applying to their own operations.
Malaysia’s Trading Partners
10.19%
9.13%
12.4%
4.93%
4.75%
EXPORTS
Top Commodities
• Electronic equipment
• Petroleum and
liquefied natural gas
14.94%
43.66%
• Wood and
wood products
• Palm oil
• Rubber
Singapore
US
China
Japan
Thailand
Hong Kong
Other
• Textiles
• Chemicals
11.02%
12.31%
9.41%
Top Commodities
• Electronics
• Machinery
IMPORTS
6.15%
4.21%
20.16%
• Petroleum products
• Plastics
• Vehicles
36.74%
• Iron and
steel products
• Chemicals
Singapore
China
Japan
US
Thailand
South Korea
Other

FAQ Malaysia
9 Can we send spares and make crew changes while
transiting the Malacca Straits
Yes, most certainly. Emergency spares can be sent to a rendezvous
position in consultation with our Port Kelang office. Crew changes
can normally be done off Lumut at 04º10'N, 100º29'E. For medivac
cases, all ports along the Malacca Straits can be used.
9 Can I bunker anywhere in Malacca Straits
Yes. Normal bunker stations are at Penang, Port Kelang and Pasir Gudang anchorages.
9 What is the situation regarding piracy in the Malacca Straits
The Malaysian Government maintains a very strict patrol up to 12 nautical miles out to sea and the Malacca Straits
have been free of piracy within Malaysian waters since 2007. The setting up of the National Maritime Enforcement
Agency (NMEA) to act as coastguard has certainly curtailed these activities. Masters are advised to stay close to
Malaysian waters while operating safely and in accordance with VTS regulations.
9 Can we arrange Cash to Master
Yes, Cash to Master can be arranged. However Malaysian currency regulations requires US dollar notes to be
purchased from licensed money changers and there will be charges of about 2% to cover telegraphic transfer and
foreign exchange losses, on top of normal fees charged.
9 Can we carry out de-slopping in Malaysia
De-slopped is permitted. Annex 1 (engine room sludge) can be de-slopped at Port Kelang by barge at OPL
or inner harbour by licensed barges. For information and advice regarding Annex 1 de-slopping in other ports
in Malaysia, please contact our Port Kelang office. Annex 2 slops can be handled mainly in Port Kelang,
Pasir Gudang and Kuantan. De-slopping can be done concurrently with cargo operations, as long as no
dangerous cargo is being handled at the same time.
9 Can we do underwater hull inspection and cleaning
Underwater hull inspection and cleaning can be carried out. Regular locations are at Penang inner harbour
anchorage, Port Kelang anchorage and Kuantan anchorage (inspection only). Inspections with still photos and
videos are available. We will assist with arrangements.
9 Is Freight Tax applicable
Freight Tax is applicable for beneficiaries of freight exported out of Malaysia, at 1.25% of gross freight. Tax
exemptions are applicable for countries that have double tax treaty agreements with Malaysia. ISS Malaysia will
provide assistance on this.
9 Can we anchor for a long period without paying dues
Yes, outside harbour limits. Normally owners anchor off Port Kelang after passing One Fathom Bank to wait
for orders.
9 Can I do crew changes at Outer Port Limits
Generally a vessel needs to arrive within port limits to carry out crew changes; this rule is to prevent human
trafficking and also an anti-terrorist measure. We can conduct crew changes at Outer Port Limits only at Lumut
and all crew must possess a valid passport and seaman’s book.
9 What about cabotage and DSL rules
Malaysia practises cabotage and it is unlawful for a foreign-flagged vessel to carry cargo between two Malaysian ports.
We can assist in obtaining a Domestic Shipping Licence (DSL) for this trade. A DSL will normally be granted for a
single voyage within 30 days between the ports specified. A 3 month license can be granted in special circumstances.
Microsites
You will find a wealth of further information on our Malaysia port
microsites at www.iss-shipping.com/microsites.aspx
Whilst every effort has been made to ensure the accuracy of the information contained herein, Inchcape Shipping Services accepts no liability nor makes any
representations or warranties of any kind, express or implied, as to its completeness, accuracy, reliability or suitability. V1.1

10ºN
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BUNGA
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MUDA BUNGA RAYA
CAKERAWALA PENARA
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PENANG
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DULANG CENDOR
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TERENGGANU
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PETRONAS PENAPISAN TERENGGANU MIRI
Kuala Lumpur
KUANTAN KIDURONG
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PORT Malacca M A L A Y S I A
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Gulf of
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Strait of Malacca
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100ºE 110ºE 120ºE
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100ºE
ISS offices
Marine terminal
Crude oil terminal
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CAMBODIA
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Kota Kinabalu
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PHILIPPINES
LABUAN
Sulu
Sea
Tawau
Sulawesi
(Celebes)
10ºN
110ºE 120ºE
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Port Kelang
Inchcape Shipping Services
Sdn. Bhd.
Suite 10.09
Level 10
Menara Trend
Intan Millenium Square,
No. 68 Jalan Batai Laut 4,
Taman Intan
Kelang
Selangor Darul Ehsan
41300
Tel: + 60 3 3168 7001 / 2 / 3
Fax: + 60 3 3343 6432 / 3343 1826
Email: operations.msia@iss-shipping.com
ops.my.outport@iss-shipping.com
Kertih
1256, 1st Floor, Lorong 18
Kampung Besut, Kemaman
Terengganu, 24000 Cukai
Tel: +609 8593490
Fax: +609 8593516
Email: isskertih.my@iss-shipping.com
Kuantan
B-36 Ground Floor, Jalan Gebeng 2/6
Pusat Perindustrian Gebeng
Kuantan
Pahang, 26080
Tel: +609 583 8420 / 1 / 3
Fax: +609 583 8422
Email: isskuantan.my@iss-shipping.com
Pasir Gudang
L 4.6, Tingkat 3
Wisma Kontena, Johor Port Berhad,
Pelabuhan Johor
Pasir Gudang, 81707
Tel: + 60 7 251 5652
Fax: + 60 7 251 5643
Email: pasir.gudang@iss-shipping.com
Penang
Chong Thuah Building
2nd Floor Unit 2C
39C Weld Quay, Penang, 10300
Tel: +60 4 262 3245
Fax: +60 4 262 7989
Email: isspenang.my@iss-shipping.com