Malaysia Brochure.pdf - Inchcape Shipping Services

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Our Value Proposition ISS Malaysia’s history goes back to the 1850s, when we operated as the Borneo Company. We have offices well located along the strategic Malacca Straits and Peninsular Malaysia, including Labuan. Our head office in Port Kelang is ideally located to serve this important shipping hub and coordinates all your requirements for all ports and offshore terminals Malaysia. We provide a comprehensive range of services covering the full range of agency business for all type of vessels, across the container and general cargo, oil, cruise, naval, offshore, project and commodity sectors. Key Features and Benefits 9 ISS Malaysia is directly represented in Port Kelang, where we have our headquarters. Our office overlooks the strategic Malacca Straits, through which 60,000 merchant ships pass every year. 9 We are in an unrivalled position to offer all marine services, including bunkers, stores, spares deliveries and medical support, to ships transiting the Malacca Straits. 9 We also have offices in Kuantan, at the busy transhipment hub of Pasir Gudang and at Penang. Lumut Port, strategically located for the transhipment of liquid and dry bulks, is covered by the Penang team. 9 ISS Malaysia is an approved tax agent, particularly important for Indian clients where we are able to submit PAN tax for overseas remittances pertaining to port disbursements. 9 We are correspondents for QBE Insurance, Hull and Machinery and P&I, and assist clients with all their needs in connection with insured risks. 9 We are active in the offshore industry and logistics sector, and will assist in obtaining Malaysian Standards (SIRIM) approval for equipment for use by the oil and gas industry in Malaysia. 9 Malaysia is the world’s largest exporter of palm oil and its products. We offer wide experience in this area. 9 ISS Malaysia serves all ports and offshore terminals in Malaysia, offering a one-stop-shop to meet all your requirements – including full agency services, medivac, crew handling and accommodation facilities, assistance with customs formalities, port entry/exit permits for personnel and goods, garbage collection and spares co-ordination. 9 Our team of experienced staff, headed by a master mariner, understands your needs and is available around the clock. 9 The ISS team in Malaysia works closely with colleagues across the ISS Global Network, thus taking advantage of the expertise we have around the world. This teamwork translates directly into best services for our customers 9 We cultivate close relations with the various authorities in Malaysia and actively manage our relationships with all stakeholders for our customers benefit. 9 As a major global agent we offer security and peace of mind to our customers with business in Malaysia. We are financially robust, we work to well defined QMS & HSSE procedures, and we have disaster recovery and business continuity plans in place. 9 ISS Malaysia utilizes ISS’ in-house operational and financial management application supporting our QMS processes, ensuring customers a consistently high level of service. 9 Through KPIs we benchmark response times to enquiries, estimates, D/A turnaround times, customer feedback and other information requested by clients, enabling them to make informed and accurate decisions applying to their own operations. Malaysia’s Trading Partners 10.19% 9.13% 12.4% 4.93% 4.75% EXPORTS Top Commodities • Electronic equipment • Petroleum and liquefied natural gas 14.94% 43.66% • Wood and wood products • Palm oil • Rubber Singapore US China Japan Thailand Hong Kong Other • Textiles • Chemicals 11.02% 12.31% 9.41% Top Commodities • Electronics • Machinery IMPORTS 6.15% 4.21% 20.16% • Petroleum products • Plastics • Vehicles 36.74% • Iron and steel products • Chemicals Singapore China Japan US Thailand South Korea Other
FAQ Malaysia 9 Can we send spares and make crew changes while transiting the Malacca Straits Yes, most certainly. Emergency spares can be sent to a rendezvous position in consultation with our Port Kelang office. Crew changes can normally be done off Lumut at 04º10'N, 100º29'E. For medivac cases, all ports along the Malacca Straits can be used. 9 Can I bunker anywhere in Malacca Straits Yes. Normal bunker stations are at Penang, Port Kelang and Pasir Gudang anchorages. 9 What is the situation regarding piracy in the Malacca Straits The Malaysian Government maintains a very strict patrol up to 12 nautical miles out to sea and the Malacca Straits have been free of piracy within Malaysian waters since 2007. The setting up of the National Maritime Enforcement Agency (NMEA) to act as coastguard has certainly curtailed these activities. Masters are advised to stay close to Malaysian waters while operating safely and in accordance with VTS regulations. 9 Can we arrange Cash to Master Yes, Cash to Master can be arranged. However Malaysian currency regulations requires US dollar notes to be purchased from licensed money changers and there will be charges of about 2% to cover telegraphic transfer and foreign exchange losses, on top of normal fees charged. 9 Can we carry out de-slopping in Malaysia De-slopped is permitted. Annex 1 (engine room sludge) can be de-slopped at Port Kelang by barge at OPL or inner harbour by licensed barges. For information and advice regarding Annex 1 de-slopping in other ports in Malaysia, please contact our Port Kelang office. Annex 2 slops can be handled mainly in Port Kelang, Pasir Gudang and Kuantan. De-slopping can be done concurrently with cargo operations, as long as no dangerous cargo is being handled at the same time. 9 Can we do underwater hull inspection and cleaning Underwater hull inspection and cleaning can be carried out. Regular locations are at Penang inner harbour anchorage, Port Kelang anchorage and Kuantan anchorage (inspection only). Inspections with still photos and videos are available. We will assist with arrangements. 9 Is Freight Tax applicable Freight Tax is applicable for beneficiaries of freight exported out of Malaysia, at 1.25% of gross freight. Tax exemptions are applicable for countries that have double tax treaty agreements with Malaysia. ISS Malaysia will provide assistance on this. 9 Can we anchor for a long period without paying dues Yes, outside harbour limits. Normally owners anchor off Port Kelang after passing One Fathom Bank to wait for orders. 9 Can I do crew changes at Outer Port Limits Generally a vessel needs to arrive within port limits to carry out crew changes; this rule is to prevent human trafficking and also an anti-terrorist measure. We can conduct crew changes at Outer Port Limits only at Lumut and all crew must possess a valid passport and seaman’s book. 9 What about cabotage and DSL rules Malaysia practises cabotage and it is unlawful for a foreign-flagged vessel to carry cargo between two Malaysian ports. We can assist in obtaining a Domestic Shipping Licence (DSL) for this trade. A DSL will normally be granted for a single voyage within 30 days between the ports specified. A 3 month license can be granted in special circumstances. Microsites You will find a wealth of further information on our Malaysia port microsites at www.iss-shipping.com/microsites.aspx Whilst every effort has been made to ensure the accuracy of the information contained herein, Inchcape Shipping Services accepts no liability nor makes any representations or warranties of any kind, express or implied, as to its completeness, accuracy, reliability or suitability. V1.1
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Malaysia Brochure.pdf - Inchcape Shipping Services

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