Thalys Product Fact Sheet - Rail Europe

Train name
Description
Train code
Reservation
Booking Horizon
Routes
Comfort 1
(First class)
Comfort 2
(Standard class)
Thalys
High speed day trains linking Paris to Belgium, Germany and the Netherlands. Seasonal services operate to
the French Alps in Winter and the South of France in Summer.
TGH
Compulsory
3 months for Public bookings, 4 months for Group bookings.
All services available for Comfort 2 (standard class) customers.
Meal at seat: breakfast, lunch or dinner (depending on time of the day) and a hot or cold drink included in the
price of the ticket. Customer can request a vegetarian meal on the train (this is subject to availability).
Daily newspapers & magazines in a selection of languages.
Taxi booking service for an arrival in Paris or Brussels:
- Paris: A member of staff will be waiting opposite platforms 8 & 9. Taxi drivers charge a fee of 12€ for serving
the station in addition to the cost of the journey. Both these costs are paid locally to the driver.
- Brussels: Situated on level 0, between platforms 3/4 and 5/6. A flat fee of around 23 € is charged for journeys
to any one of the 19 communities that make up the Brussels-Capital region, as well as Zellik and Diegem. Again,
the cost is paid locally to the driver. For any other destinations, the taxi fare corresponds to the price displayed on
the meter (service fee + cost of journey).
Access to VIP lounge in Cologne, Amsterdam, Schiphol & Rotterdam station (for Hi-Life/Flexi ticket holders).
Passengers with "TheCard" (Thalys loyalty card) can access the Grand Voyageur lounge in Paris Nord and the
Thalys lounge at Brussels Midi.
Free Wi-Fi access
"Le Salon" - a separate seating area in Comfort 1 (First class) for up to 4 people. The seating area has 4 large
leather seats around a table.
Comfortable seats with headrest, footrest, table and air-conditioning.
Power sockets at every seat.
Public transport tickets for Brussels, Paris & the Netherlands can be purchased at the bar-buffet carriage.
Bar-buffet car serving hot and cold drinks and snacks. Fair Trade and Organic food is also available to
purchase. Credit cards can be used at the bar buffet.
Thalyscope: Thalys bi-monthly magazine, contains practical information and a list of current cultural events,
available at the entrance of each carriage.
3 month booking horizon for Public bookings
4 month booking horizon for Group bookings Rail Europe Limited Last updated 14/02/2012

Catering
Disabled facilities
Family space
Unaccompanied
minors
Domestic animals
Luggage
Toilets
Smoking
Thalys Loyalty Card
"The Card"
Payable Wi-Fi access. Unlimited access costs 13€, or 6.50€ for an hour. Credit can be bought from the bar.
From 11th March 2012, passengers with standard class Semi-Flexi tickets can get free Wi-Fi access.
Depending on the time of day the following meals will be served to First class ticket holders:
Breakfast: a choice of drinks, croissants, cheese or cold meats, fruit salad or yoghurt (served between 06:00
and 09:15)
Snack: a choice of drinks, sandwiches, cakes and fruit are served outside of lunch and dinner time.
Lunch: a choice of drinks, cold starter and main meal, bread and dessert (served between 12:00 and 13:00).
Dinner: Starter, main and dessert served between 18:00 and 20:15.
Bar-buffet car: located in carriages 4, 14 and 24, serving hot dishes, sandwiches, sweet and savoury snacks,
salads, hot and cold drinks, as well as organic and Fair Trade products.
Wheelchair and Companion spaces are situated in Comfort 1 (First class) in carriages 1, 11 and 21. Disabled
toilets are located next to the Wheelchair and Companion space. Manual and electric wheelchairs / scooters
are accepted on board, provided the width of the chair is no greater than 77cm. Foldable wheelchairs count as 1
piece of the passenger's luggage allowance.
The dedicated Family space is found in carriages 6 and 7. The family seating area consists of 4 seats around a
foldable table, separated by a glass partition. Seats can be folded away to accommodate a pushchair. Babychanging
facilities, including a changing table, washbasin and bottle warmer, are located in carriages 7, 17 and
27.
Children under 12 years of age are not permitted to travel alone on Thalys trains. Those aged between 12 and
17 are permitted to travel unaccompanied.
Domestic animals are permitted onboard Thalys trains provided other passengers do not object. Dogs must be
muzzled and on a lead. Small domestic animals must be carried in a pet carrier (with dimensions no greater than
55x30x30 and no heavier than 5kg). Dogs that aren't travelling in a pet carrier who are heavier than 5kg must
have a ticket. The dog will either sit on the lap of the passenger or on the floor beside them. Guide dogs travel for
free and do not require a ticket. Maximum of 2 dogs or 2 pet carriers or 1 dog and 1 pet carrier per
passenger.
2 pieces of baggage and 1 small piece of hand luggage per passenger. All luggage must be labelled. There is
no weight limit.
Luggage areas at the end of each carriage + racks above the seating for smaller items of hand luggage.
Accepted items of luggage include: Foldable Prams and pushchairs, portable musical instruments, and
foldable wheelchairs. Bicycles, skis and surfboards must be transported in bags whose dimensions do not
exceed 120x90cm.
Items not accepted as luggage: Items that exceed the authorised length limit of 85cm. Also not permitted are
hazardous substances such as: unloaded weapons, firearms, explosives, flammable liquids &chemicals.
Toilets are located at the end of each carriage.
All Thalys trains are entirely non-smoking
"The Card" is a loyalty card that offers cardholders Miles (points) for every journey made. Silver, Gold and
Platinum cards are available, offering benefits such as: Access to the Thalys Lounge at Brussels Midi and the
Grand Voyageur Lounge at Paris Nord, discounts with Accor and www.designhotels.com hotels, taxi reservation
service, Europcar discount, Travel updates straight to a mobile phone, and a "Hop on the next train" service
should the passenger miss their train. Must be aged over 12 to be eligible for The Card.
External image of Thalys Comfort 1 (First class) seating
Thalys - "Le Salon" Comfort 2 (Standard class) seating
3 month booking horizon for Public bookings
4 month booking horizon for Group bookings Rail Europe Limited Last updated 14/02/2012