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Accessing Resarail on Amadeus 

Step 1 

To access Resarail on Amadeus, you need to sign on with your ID and your password. 

Step 2 

Resarail can now be accessed, by entering the following command: JGU/RAI-2C 


� Amadeus commands screen 

Sometimes the system is defaulted to French. R//SI@LEN will change the language to English 

Amadeus key 

Below you will see a list of useful commands commonly used in Resrail. 

Command Purpose 

@ Amending details e.g. names and telephone number 

! Joins procedure together 

” Allows specific seat placements 

$ Used for tickets and aftersales 

% For setting couchettes and sleeper berths 

R/RT Display key – retrieves certain data 

Encoding and Decoding 

Encoding is to display the five-letter code for a train station or city. 

R/DANName of station R/DANLONDON 

R/DANDIJON 

Decoding is to display the exact train station name or city for the five-letter code. 

R/DACStation code R/DACGBSPX 

R/DACFRABA 

*Refer to the back of this manual for a list of most train station codes. 


Checking the availability 

Before checking the availability, it is best to know the different booking horizons. A booking horizon 

is the number of days before departure you are able to check the availability and make bookings; 

this varies depending on the service being used. 

The following table shows these horizons: 

These booking horizons may be affected by engineering works or timetable schedule change from 

winter to summer/summer to winter. 

Service: 90 day 

120 day 

180 day 

booking horizon: booking horizon: booking horizon 

Eurostar � 

Elipsos � 

SNCF � 

City Night Line � 

Thello � 

Brussels / Province � 

ICE � 

Lyria � 

Thalys � 

To check the availability you need to use the commands as shown on the below example: 

Type ‘R/AN’ followed by the ‘date’, then ‘departure station’, then ‘destination’. 

Example: R/AN22FEBFRPLYFRNIC 

The above command gives you all the train times and availability, where possible. If you wish to be 

more specific with your availability request, add the following at the end of the command line: 


R/AN22FEBFRPARFRNIC1000 Departure time 

R/AN22FEBFRPARFRNIC/1500 Arrival time 

R/AN22FEBFRPARFRNIC/D Direct services only 

R/AN22FEBFRPARFRNIC-AP Specific Class of Service only 

R/AN22FEBFRPNOFRNIC-VEL (bicycle spaces) Specific onboard services 

R/AN22FEBGBSPXFRNIC1000FRPNO90 Length of connection (in minutes) 

Once you have the outbound journey displayed or booked, you can use the following commands to 

check the return leg without retyping the whole availability command line: 


R/MD Display following train times 

R/MO Display original timetable request 

R/MPAN Display the last timetable request screen viewed 

R/ACR Display return availability (same date) 

R/ACR20 Display return for 20 th of same month 

R/ACR22APR Display return for 22 April 

R/ACR1900 Display return (same date) at 19:00 

R/ACR04JUNFRLLE Display return available on the 4 th of June to Lille 


� Availability screens 

At the beginning of each service, the letters RR and RN are displayed. These represent Reservation 

Recommended and Reservation Necessary. 

After each class of service (e.g. AP or BD…), you’ll see a number from 0 to 7. These represent the 

approximate availability in each class of service. 

The following table gives you a full breakdown of levels of availability: 

Number representing availability Number of seats available 

0 No availability at all* 

1 From 1 to 10 places 






7 From 61 or above 

? International, non SNCF trains (Hermes) 

Clear Trains without reservations 

@ Trains closed to reservations 

To check the exact availability of seats, for example on Eurostar train 9014 from London St Pancras 

to Paris Gare du Nord on 17 th April, type the following command: 

R//19014/17APRGBSPXFRPNO. 

Command R//1 9014 17APR GBSPX FRPNO 

Purpose Availability Train Number Departure date Departure Station Arrival Station 

� Timetable screens 

In most cases, you can check train times ahead of the booking horizon. The information given is 

subject to change. To access these times, simply place SN where AN would be used to display 

availabilities at the beginning of the command line. 

For example, checking services running on the 15 th of December from Paris to Nice: 

R/SN15DECFRPLYFRNIC 


� Acronyms 

Services onboard particular trains will be shown under train availability display. These are French 

acronyms and their meaning is as follows. 

Acronyms Stands for Onboard services 

RPS Repas Meals served at seats in first class 

RES Voiture Restaurant Restaurant carriage 

BAR BAR Buffet carriage 

AMB Vente Ambulante Trolley service 

JVS Jeune Voyageur Service Unaccompanied Minors Service 

HAN Facilités pour Handicapé Wheelchair spaces 

AUT Auto Train Auto Train 

FAM Compartiment Famille Family compartment 

ENF Espace Enfant Child space/table 

SIL Voiture Silent Silent coach 

NUR Nursery Nursery (Eurostar only) 

VEL Transport des vélo Bike spaces (free of charge) 

VEP Service vélo payant Bike spaces (with charge) 

AVC Aveugle avec chien Blind person with a guide dog 

SM Sens de la marche Facing Forward (On some TGV and TJC Trains) 

E Billet électronique T.O.D (Ticket On Departure) Candidate 

D E-Billet E-ticket Candidate 

Train code Train Type 

TGA TGV Atlantic 

TGB Brussels/Lille-Province 

TGC Geneva Med Duplex 

TGD TGV Duplex 

TGE TGV EST Paris-Luxembourg 

TGF TGV France-Spain 

TGG/TGP ALLEO France-Germany 

TGH Thalys 

TGI TGV Interconnex 

TGJ TGV Duplex Lyria 

TGK TGV France-Italy 

TGL TGV Lyria 

TGN TGV Nord 

TGO TGV Rhin Rhône 

TGS Eurostar 

TGW Geneva Med 

THT Elipsos 

TJC Intercity Comfort (Téoz) 


Rail Europe Fare Sheets 

Rail Europe Fare sheets contain all the information you need to book the best available fares for 

your customers. The information detailed on our fare sheets includes the classes of service, the 

passenger types, sales conditions and the aftersales conditions (exchange/refund). 

Fare sheets are to be used as a guide to the full fare range only. Prices are subject to change at 

any time and exact prices must be quoted from your system. 

Ticket prices will depend on a number of factors including: 

� Whether the journey is one way or return. 

� The class of service. 

� The flexibility of the ticket. 

� The age of the passengers. 

To access the fare sheets, please go to www.raileurope.co.uk/trade and log in using your username 

and password. 

To open a fare sheet account, please email salesteam@raileurope.co.uk 

The fare sheet system on our website gives you the ability to download and view the fare sheets 

and the ability to receive email alerts when any of the fare sheets you are interested in is modified 

or removed or new ones become available 

Passenger Types always end in: 

� AD: Adult 

� 12: Child (4 - 11 years) 

� 26: Youth (12 – 25 years) 

� 60: Senior (60+) 


Creating bookings 

To create a booking, please see an example of the commands needed and their purpose. 

Commands Purpose 

R/AN20APRFRPLYFRNIC This brings up the availability as follows: 

R/AN Date Origin Destination 

R/RFAG Received field 

R/NM1Traveller/AMR Name field 

R/AP02072745468 Telephone field (text may be inputted in this field, such 

as agents initials…) 

R/FPCA Form of payment 

R/SS1AP2!4G0 Booking: 1pax / class AP / line 2 / with a seat 

R/RMH- Add a comment line 

R/ER End & Retrieve. 

Confirms booking and provides a TTL (Ticketing time 

limit) and PNR booking reference 

Segments showing SS (Segment Sold) now HK (Have 

Confirmed) 

R/IG Ignore - this ends the present transaction so that you 

may start another 

*The above commands are mandatory to create a booking. 

� All trains have a booking class as well as an individual passenger type. The booking class is selected 

from availability and the passenger type is used when fare quoting or issuing. 

� Refer to the relevant fare sheet for full details of fares, booking codes and passenger types. 

� If more than 1 passenger is travelling, different passenger types (example: an adult and a child) can 

be booked together as long as they are in the same booking class. The passenger type for each 

passenger then needs to be specified when pricing. 

Adding and deleting name fields. 

Name fields To add names To delete names Command 

1 Surname R/NMSMITH/A Delete Surname R/XEN1 

3 same surnames R/NM3SMITH/A/B/C Delete A & B SMITH R/XEN1,2 

2 different surnames R/NMSMITH/A!-JONES/B Delete B JONES R/XEN2 

RIT R/NMI/3SMITH Delete 1 name R/NU1/I/2SMITH 

Group R/NMG/24GROUP NAME Delete 4 names R/NU4/G/20GROUP 

Adding Eurostar, Thalys Frequent Traveller and SNCF Grand Voyageur Card details. 

To ensure Eurostar, Thalys and SNCF points are credited on frequent cardholders accounts, the 

card number must be added for every booking you make for them. 

This must be done before you issue the tickets. 

To add the card number, use the following entry. 

R//FID/C- Card number Example: R//FID/C- 30840601029025950 


� Specific seat type 

The below table shows all possible seat type options you can reserve. 

To book specific seat type, entre the booking command as normal, followed by the principal 

indicator, followed by the sub indicator which can be either a coach type or a seating place or 

type of seat, this is then followed by the relevant input code. 

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Principal indicator ” 

Type of Seat Sub-Indicator Input 

Seating place E 

Solo (1 st class only) A (R/SS1AP2!4G0”EA) 

Duo Side by Side C 

Club Duo (Table for 2 in 1 st class) V 

Club 4 (Table for 4 in 1 st class) B 

Club 6* (Table for 6 in Std class) 

Carre (Table for 4 in Std class) F 

Nursery area N 

AVE CLUB E L 

Panoramic Coach E P 

Type of seat 

Window F Followed by the number required 

Aisle C Followed by the number required 

Middle M Followed by the number required 

TGV Duplex 

Lower deck No sub-indicator required B 

Upper deck No sub-indicator required H 

TJC & Trains with SM 

Facing Forward No sub-indicator required N (example: R/SS1BD3!4G0”N) 

Other Trains 

Family Compartment QFAM 

Private Compartment QPRI 

TGS, TJC & TNC 

Bike Space QVEP 

Thalys 

The Salon QLSN 

* Téoz Trains only. 

** On some Swiss and ICE trains. 

In most cases, you can use more than one of the above commands to request more specific seat 

types. For example, if two customers want to travel side by side, facing forward and require bike 

space, you can use the following entry: R/SS2BP3!4G0"ECNQVEP 

R/SS2BP3!4G0 ” E C N QVEP 

Book seats Principal 

Indicator 

1 st Sub- 

Indicator 

Input for 

side-byside 

Input for 

Facing 

Forward 

2 nd Sub- 

Indicator

� Seating/Coach Plan 

The seat availability display can be checked on Resarail. This doesn’t reflect the seating plan or 

coach layout. To check the seat availability display, (example: Eurostar 9024 on 20 th May, coach 09) 

type the following entry: R//4G*T9024/20MAYGBSPXFRPNO09 

� Requesting a specific seat 

The command The confirmed request 

R/SS1HF2!4G0”ADW09X43 Seat 43 in Coach 9 

� Requesting a neighbouring seat 

The command The confirmed request 

R/SS1HF2!4G0”AVW09X43 Neighbouring seat to seat 

43 in Coach 9 

� Requesting special meals on Eurostar 


The system response means: 

All special meals should be requested at least 48 hours in advance of travel. To reserve a ‘Special 

Meal’, the seats have to be reserved first. The entry to request a special meal is R//4 followed by the 

segment number, the code for the meal and the passenger position. Example: R//41VLML-1.1 

VLML VEGETARIAN MEAL LFML LIGHT MEAL 

Code Meaning 

H Standard Premier 

NF Non Smoking 

H Wheelchair Space 

A Companion Seat 

01 – 05 Row numbers 

- Occupied seat 

. Luggage space 

3 (on 4 th line) Seat 43 is available 

VGML VEGAN MEAL LSML SALT FREE MEAL 

KSML KOSHER MEAL GFML GLUTEN FREE MEAL 

MOML MUSLIM MEAL CHML CHILD MEAL 

To delete the meal, R//41@VLML 

Please note that meals are only available in Business Premier and Standard Premier.

Wheelchair users and companions 

Most European trains are equipped with facilities for both wheelchair users and their companions. 

Below is what to expect as standard: 

� Wheelchair and companion spaces are available in the first class section of most trains 

� Disabled toilets are located near wheelchair spaces. 

� Manual and electric wheelchairs can be taken on-board. 

� Wheelchair users and companions on Eurostar 

The wheelchair space must be booked first, then the companion’s seat afterwards. 

It is necessary to list the type of the wheelchair. 

To assign a companion on the same coach, you will need to make a separate booking. It will need 

to be in either coach 9 or 10 as there are only two wheelchair spaces on Eurostar trains. 


Booking a wheelchair space. 


R/SS1AF3MM!4G0”EW OR 

R/SS1HF3MM!4G0”EW 

Wheelchair space 

Electric R//41WCHE-1.1 For an electric wheelchair 

Manual R//41WCHM-1.1 For a manual wheelchair 

Booking the companion’s seat. 


R/SS1AF3!4G0”AHW09X13 OR 

R/SS1HF3!4G0”AHW09X13 

This is to book a companion seat in coach 9 

Or ”AHW10X13 This is to book a companion seat in coach 10 

� Pricing the booking, 

To price the bookings, the following commands are to be used: 

Train Command Purpose 

Eurostar to Paris, Brussels 

and Disney 

Eurostar Any Belgian Station 

R/FXXP1DI00AD Adult wheelchair user 

R/FXXP1DI0012 Child wheelchair user 

R/FXXP1GG99AD The companion 

R/FXXP1DI01AD Adult wheelchair user 

R/FXXP1DI0112 Child wheelchair user 

R/FXXP1GG98AD The companion 

� Wheelchair users and companions on French trains 

Train Type Command Purpose 

TGV R/SS2AP1MM!4G0”QHAN 1 Wheelchair space + 1 companion 

Téoz R/SS2BP1MM!4G0”QHAN1HDC1ACC 1 Wheelchair space + 1 companion 

3 companions 

maximum 

� Blind person with a guide dog. 

R/SS3BP1MM!4G0”QHAN1HDC2ACC 1 Wheelchair space + 2 companions 

R/SS4BP1MM!4G0”QHAN1HDC3ACC 1 Wheelchair space + 3 companions 

Téoz R/SS1BP1!4G0”QAVC

Eurostar Connections 

� Eurostar French Connections, 

Eurostar French connections are destinations that Eurostar connects to in collaboration with SNCF. 

These destinations can be reached by taking Eurostar and then a TGV, TJC or TER trains. 

Connections are made in Lille, Paris or Marne-la-Vallée. (Please refer to valid via station list on the 

following link: https://www.raileuropetrade.co.uk/portals/28/eurostarvalid.pdf) 

For further details, please refer to Eurostar French Connections fare sheet. 


R/AN12MAYGBSPXFRNIC Check the availability 


R/NM1Pax Surname/AMR Name field 

R/AP0208787878 Telephone field 

R/SS1BX1!4G0 Eurostar 

R/SS1BD2!4G0 TGV 

OR 

R/SS1BX1!4G0 Eurostar 

R/SS1B2DS TER 

R/SS1BX1/BD2!4G1”!4G2” 

OR 

R/SS1BX1/B2DS!4G1” 


Book segment 1 


R/ER End & Retrieve 

The same process can be followed for the inbound. 

Connection times via Lille or Paris: 


Book segment 2 (DS: Direct sell) 

Or Book Both segments in one go 

� If your customers are travelling via Lille, please allow minimum 25 minutes outbound and 

45 55 minutes for the return connection (30mins Eurostar check in). 

� If your customers are travelling via Paris, please allow minimum 60 minutes outbound and 

90 minutes for inbound connection 

o A stopover of up to 24 hours is permitted in Lille or Paris on the outbound and return 

journeys. 

o When different via stations are used on the outbound and inbound journeys (example out 

via Lille and back via Paris), a minimum of 48 hours must be spent at the final destination. 

� Eurostar Any Belgium / Any Dutch Stations 

Tickets via Brussels through to Any Belgium and Any Dutch station can be booked on Resarail. 

Key points: 

� Fares are available from UK through to Belgium and Dutch stations, via Brussels Midi. 

� There is no need to include open segments, just quote with the relevant Any Belgium or 

Any Dutch station passenger types, which are on the fare sheet. 

� A stopover of up to 24 hours is permitted in Brussels on the outbound and return journeys. 

� Tickets are not valid on the high-speed trains, example: Thalys.

Overnight Trains 

Overnight trains connect major destinations that are around 7 hours apart. Journey times are a little 

longer than the corresponding day trains that serve the same route. 

� The comfortable, well-equipped Lunéa service travels overnight between cities in France. 

Some cross border services. 

� The luxurious and modern Elipsos is the perfect way to travel between France and Spain, 

Spain and Italy or Spain and Switzerland. 

� City Night Line trains conveniently link major cities in Austria, Switzerland, Germany and the 

Netherlands. 

� The Lusitania service connects Spain and Portugal overnight. 

� Thello trains are a time-efficient way to travel between France and Italy. 

There are two types of sleeping accommodation available on overnight services in Europe. These 

are Couchettes and Sleepers. On certain overnight trains there is also the option of travelling in an 

open carriage on airline-style reclining seats. 

� Couchettes offer more basic, lower-cost sleeping accommodation. They are either 4 or 6 

bunk compartments. 

� Sleepers are the most refined and comfortable way to travel. These are 1-berth, 2-berth and, 

3-berth compartments. 

To book the various options available to you, please see the table below 

Accommodation Code Accommodation Type 

S 

1 st class single sleeper with en-suite shower 


L 1 st class single sleeper 

M 1 st class economy-sized sleeper 

T 1 st class double sleeper with en-suite shower 

N 1 st class double sleeper 

P Std class two berth sleeper (T2) 

U 1 st class triple sleeper with en-suite shower (T3) 

Q Std class three berth sleeper (T3) 

R Std class four berth sleeper (T4) 

C 1 st class four berth couchette 

D Std class six berth couchette 

A 1 st class reclining seat 

F Std class reclining seat

The tables below show all possible accommodation types you can reserve. 

� Couchettes 

Couchettes are unisex compartments consisting of 1 st Class (C) 4 beds or Std Class (D) 6 beds. 

Upper, Middle and Lower bunks can be requested, as well as Family, Private and Ladies only 

compartments. 

Type of placement 

Couchettes 

Principal Indicator; 

Sub-indicator Input 

UPPER S Followed by the number required 

MIDDLE M Followed by the number required 

LOWER I Followed by the number required 

Compartments 

FAMILY QFAM 

LADIES ONLY QDAS 

PRIVATE QPRI 

� 1 st Example: Book 1 person in 1 st class couchette with lower bunk required. 

R/SS1CP2!4G0;I1 

R/SS1CP2!4G0 ; I 1 

Book 1 person in 4 1 st 

class couchette 

Sub-Indicator Lower bunk required For 1 person 

� 2 nd Example: Book 2 adults and 3 children in a family compartment. 

R/SS5DJ2!4G0;QFAM 

R/SS5DJ2!4G0 ; QFAM 

Book 5 Couchettes Sub-Indicator Family compartment 

� 3 rd Example: Book 2 adults in a private compartment. 

R/SS2CP1!4G0;QPRI 

R/SS2CP1!4G0 ; QPRI 

Book 2 Couchettes Sub-Indicator Private compartment 

* A supplement charge will be added for requesting family or private compartments. 


� Sleepers 

Sleepers consist of male, female, or family compartments (except for single compartments, as by 

their nature are sole occupancy). A family compartment is only available when a party has sole 

occupancy of that compartment. If they do not, the party must be split into single sex cabins. 

Please see the example below of how to book a sleeper in a Male compartment (Compartment K) 


Principal Indicator % 

Type of placement Sub-indicator Input 

Compartment K 

MALE H 

FEMALE D 

FAMILY F 

Position 

UPPER S Followed by the number required 

MIDDLE M Followed by the number required 

LOWER I Followed by the number required 

GRAN CLASS (Elipsos) G 

COMMUNICATING COMPARTMENTS V 

� 1 st Example: Book 2 passengers in 2 berth male sleeper 

R/SS2N1!4G0%KH 

R/SS2N1!4G0 % K H 

Book 2 passengers in 

a double sleeper 

Principal Indicator Sub-Indicator Male compartment 

� 2 nd example: Book 3 passengers in 3 berth sleeper. 

R/SS3Q1!4G0%KF 

R/SS3Q1!4G0 % K F 

Book 3 passengers Principal Indicator Sub-Indicator Family compartment 

� 3 rd Example: Book 1 person in single sleeper 

R/SS1S1!4G0 (there is no need for adding the type of sleeper).

Global Trains 

Tickets for Global trains (example: Italian Trains) include both a Seat Reservation and Supplement 

in the ticket. The Passenger Type must be included in the booking command. 

Tickets and seat reservations for more than 1 passenger will be printed on 1 ticket. 

Example: 1 Adult in Std class. R/SS1B3!4G0&VPT00AD1 

R/SS1B3!4G0 &V PT00AD 1 

Book 1 passenger Indicator Passenger Type Number of passengers 

To book using 2 passenger types, use the following command on the example below: 

R/SS2B1!4G0&VPT00AD1&WPT00121 (1 adult & 1 child) 

Pricing 


R/FXXP1PT00AD 1 Adult 

R/FXXP1PT00AD/1PT0012 1 Adult & 1 Child 


Local Trains and Open Tickets 

� Local Trains. 

Europe’s comprehensive rail network of local trains link smaller towns or suburban destinations 

throughout Europe and cover relatively short distances. 

Booking ordinary trains TER/TRN/TIR and CIC 

Example: TER train from Nice to Monaco on 20 th April. 


R/AN20APRFRNICFRXMM Check the availability 


R/NM2Surname/AMR/BMISS Name field 


R/SS2B3DS Book 2 passengers in B class from line 3 Direct Sale 


� Open Tickets. 

An open ticket is valid for travel on the chosen route, on any date within a one-month period from 

the ticket start date. Open tickets are not valid on fast trains such as Eurostar, Thalys, TGV, AVE or 

Eurostar Italia. 

Seat reservations are not compulsory on all trains. In some cases customers will need a seat 

reservation, but will only be able to buy it locally at the station before departure. 

To book an open ticket, use the commands on the following example: 



R/NMSurname/AMR Name field 


R/SOB12MAYFRAEAFRAEBDS1 Book Open ticket, 2nd class, Direct Sale for 1 Passenger 


� International open tickets 

If a passenger is travelling across the border with an open ticket, a border point needs to be added 

to the end of the selling command. 

To find the relevant border point, use R/DOLine No. Example: R/DO2. 

To sell an open ticket with a border point, use the commands as on the following example: 



R/NMSurname/AMR Name field 


R/SOB20MAYFRGNBCHGVADS1/B-FRHWO Book Open ticket, 2nd class, with a border point 



TOD (Tickets On Departure) bookings 

Where it is possible, you are advised to sell tickets on a TOD basis. 

Eurostar tickets (including Eurostar French connections) can be printed from self-service machines 

in all Eurostar terminals. SNCF and French-International rail tickets can be printed from any of 1,400 

self-service machines in stations across the French rail network. 

� TOD bookings are available for individual passengers 1 to 9 max. 

� TOD facility allows you to make bookings that can be accessed by your customer(s) using the 6 

letters PNR and their surname. 

To book tickets on TOD basis, use the commands on the following example: 


R/RFAG 

R/AN02081234567 Home 

R/FPCA 


Received field 

Telephone field 

Form of payment 

R/NMSURNAME/AMR&NC Name field “Non-Frequent Traveller” 

R//FID/C-n°29090109818910498 Grand Voyageur Card Holder 

R/NM2SURNAME/A/B!-ALL@&NC Name field for 2 passengers or more 

R/AN25SEPFRPLYFRABA/D Check the availability 

R/SS1AJ3!4G0 Reserve seat(s) 

French Domestic 

R/FXP$C$TKE$Q/PR11 Store the ticket price (1 PAX) 

R/FXP$C$TKE$Q/PR11$N1.1 



R/FXP$C$TKE$ 

PPT0012$Q/PR11$N2.1 

France-International 

Store the ticket price (2 or more) 

Store the ticket price (1 adult and 1 child) 

R/FXP$C$TKE$P1PT00AD Store the ticket price (1 PAX) 

R/FXP$C$TKE$P1PT00AD$N1.1 

R/FXP$C$TKE$P1PT0012$N2.1 


R/TTP//TKE Queue to print 

*&NC (No Card) 


After typing R/TTP//TKE, the tickets will be queued and the customer will need to use a self-service 

ticketing machine to access and print the tickets, using the 6 characters PNR nº and their surname. 

For details of how to use Eurostar and SNCF self-service machines, click on the following link: 

https://www.raileuropetrade.co.uk/Default.aspx?tabid=1968

E-ticket bookings 

An E-ticket (electronic ticket) is a paperless electronic document used for ticketing. When customers 

book train tickets over the phone or in person, the details of the reservation are stored in the SNCF 

database. Once confirmed, an email is then generated and sent to the booking email address in 

PDF format. This can be printed via a desktop printer or emailed to the customer. 

� E-ticket bookings are available for individual passengers 1 to 9 max. 

� The passenger’s date of birth is required for the booking for extra security. 

The E-ticketing facility is available on selected SNCF routes and France-International routes. 

To book an e-ticket, use the commands on the following example: 


R/RFAG 

R/AP02081234567Agency 

R/FPCA 


Received field 

Telephone field 

Form of payment 

R/NMSMITH/ALAN$D-20JAN1965 Name field. D.O.B must be added 

R//FID/C-n°29090109818910498 Grand Voyageur Card Holder 

R/NM1.1@$T-00447977542210 Add Mobile nº for SMS reminder 

R//MEL/rail@holiday-travel.co.uk Add the agency email to the booking file 

R/AN25SEPFRPLYFRABA/D Check the availability 

R/SS1AG3!4G0 Reserve seat(s) 

French Domestic 

R/FXP$TKD$Q/PR11 Store the ticket price (1 PAX) 

R/FXP$TKD$Q/PR11$N1.1 



R/FXP$TKD$P1PT0012$Q/PR11$N2.1 



France-International 

R/FXP$TKD$P1PT00AD Store the ticket price (1 PAX) 

R/FXP$TKD$P1PT00AD$N1.1 

R/FXP$TKD$P1PT00AD$N2.1 


R/TTP//TKD Queue to print 

R/SEND Send email 


After typing R/SEND, an email with a PDF attachment will be generated and sent to your email 

address. The PDF document is the ticket, which needs to be printed using your desktop printer or 

emailed directly to the client for them to print.

Group bookings 

Most European train companies offer discounted Group rates when ten or more passengers travel 

together as a party to the same destination. You can make group bookings of 10 to 24 passengers 

using your system. Larger numbers of passengers, and all groups on local trains (example TER) & 

TGV trains with number 1 indicator, must all be booked through Rail Europe groups department by 

emailing groups@raileurope.co.uk. 

Booking a group ticket 

To book a group ticket, use the commands on the following example: 


R/AN20APRFRPLYFRNIC Check the availability 


R/SS24BO2!4G0 Booking: 24pax / class BO / line 2 / want seats 

R/NMG/24Group Name Name field. Group name is entered this way. 



R//PJTG/KGAUT 

R//PJTG/GNGROUP NAME/NP24 

R//PJTG/LNTONY/LP0044776381735 

R//PJTG/SNNICK/SP00441732526700 Seller’s name and phone nº 

R/ER Confirms booking and provides a TTL 

R/IG 

Please note that the PJTG (Programme Journalier de Transport de Groupes = Daily Program of 

Transporting Groups), information is required for all groups travelling to/from or within France. 

PJTG information can also be added this way: 

R//PJTG/KGAUT/GNGROUPNAME/NP24/LNTONY/LP0776381735/SNNICK/SP00441732526700 

Pricing of Group Booking: 

To price a group booking use the following commands: 

SNCF 

INTERNATIONAL 


Group Type: Other. 

Group name and nº of passengers 

Group leader’s name and phone nº 

Ignore - this ends the present transaction so that 

you may start another 

R/FXXP24GR00AD$Q/GR01 (24 adults) 

R/FXXP14GR00AD/10GR0012$Q/GR01 (14 Adults & 10 Children) 

R/FXXP24GR00AD (24 adults) 

R/FXXP14GR00AD/10GR0012 (14 Adults & 10 Children)

Swiss Passes 

Swiss passes can be booked on Resarail and printed on ATB2 format or queued as TOD to a 

French self-service machine for the customer to collect. 

Swiss Pass / Swiss Flexi 

pass 

Swiss Transfer Ticket 

Swiss Card 

Swiss Family Card 

Validity 

period 


Allows passengers unlimited rail travel from 3 days to one month on 

national & most private rail networks of Switzerland, including most of 

the legendary scenic routes and the public transportation systems of 41 

Swiss cities. 

Ticket includes one free round trip to anywhere in Switzerland. The trip 

must start and end at the Swiss border or at any Swiss airport. Each trip 

needs to be completed by the end of the day and has to be as direct as 

possible. 

Includes the transfers from the border or airport to one's destination and 

back and offers a 50% discount on all trips done by train, boat, bus and 

cable-cars between the 1st and 2nd transfer day. The first and last 

transfers must be completed by the end of the day. Each transfer has to 

be as direct as possible. 

The Swiss Family Card entitles children up to 15 years of age to free 

travel, as long as at least one parent (including step and foster parents) 

is accompanying them. Non-family members between the age of 6 and 

15 receive a 50% discount on all Swiss Travel System tickets. Valid with 

all Swiss pass products. This is a manually issued card. 

Swiss Pass 4 consecutive days to 1 month 

Swiss Flexi Pass 3 to 6 days within 1 month. 

Swiss Card and Swiss Transfer 

Ticket: 

Days do not need to be consecutive 

1 month 

To book a Swiss Pass, please see an example of the commands needed and their purpose. 

The below example is for a 4 day Swiss pass for 1 adult travelling in standard class 


R//DP*CH This lists all types of passes and fares 


R/NM1Surname/First name*123456789 Name field *ID number (passport nº) 



R/SOB15MARFRPASCHPASDS1/P-SP4D Open Ticket/ class B / 4 Day Swiss Pass 

5H- Add a comment line 

R/FXP$P1PT00AD Store Price 

R/ERER End & Retrieve. 

R/TTP Issue Pass

After sales 

� Issuing tickets 

Resarail automatically returns ticketing time limits (TTL) on completion of a PNR. The TTL is 

governed by how far in advance the booking is made and must not be changed. Prem fares must be 

issued immediately regardless of the TTL generated on the booking file. 

If seats are not required, they need to be released back as soon as possible. 

A PNR or booking reference is required in order to issue the tickets. 

NOTE: Always keep a record of the PNR before Issuing 

The response that will appear on the screen during ticketing will be: Ticketing Terminated, Ready, 

please see below details of the fare type and commands required to price and to issue: 

Fare type To price To store the price image To issue 

Full Fare R/FXX R/FXP R/TTP 

Reduced fare R/FXXP1PT02AD R/FXP$P1PT02AD R/TTP 

2 Pax types R/FXX1PT00AD/1PT0012 R/FXP$P1PT00AD/1PT0012 R/TTP 

SNCF fare R/FXXQ/PR11 R/FXP$Q/PR11 R/TTP 

Groups France- R/FXXP24GR00AD R/FXP$P24GR00AD R/TTP 

International R/FXXP14GR00AD/10GR0012 R/FXP$P14GR00AD/10GR0012 R/TTP 

SNCF Groups 

R/FXXP24GR00AD$Q/GR01 

R/FXXP14GR00AD/10GR0012$Q/GR01 

R/FXP$P24GR00AD$Q/GR01 

R/FXP$P14GR00AD/10GR0012$Q/GR01 

R/TTP 

R/TTP 

Eurostar – individual tickets will always be issued. 

For individual tickets add $NI (NI = need individual) at the end of the issuing command. 

Global Tickets – All passengers will be issued on the one ticket. 

� Ticket status 

All ticket numbers will be preceded by a 2-letter code indicating ticket status. The codes are: 

Ticket Status Meaning 

TK Ticket issued 

TZ Ticket cancelled in system (i.e. not issued and no value taken) 

TR Ticket refunded 

TE Ticket exchanged 

TV Ticket voided 

TX Ticket cancelled at the station 

?? After-sales in Progress 


Exchanging Tickets 

A) Exchange of all segments for all passengers (individual tickets). 

Stages Purpose Command 

Step 1 Display PNR R/RTQRSTUV 

Step 2 Check availability for new date R/AN Date Origin Destination 

Step 3 Cancel segments R//FXI 

Step 4 Received field R/RFAG 

Step 5 Re-display the availability R/MPAN 

Step 6 Make new sale R/SS1BF1!4G0 

Step 7 Pre-register mode of payment R/FPCA 

Step 8 Create image of new ticket R/FXP$C$ 

Step 9 Prepare to cancel R//WXF 

Step 10 Carry out exchange R//WXFX 

Step 11 End & Retrieve R/ER 

At step 8, please remember the original ticket type. TKE or TKD. 

B) Exchange requested by telephone. (Except for Eurostar, Thalys, Non-Printed TOD and 

E-tickets) 

Client requests to exchange the tickets over the phone 

- 1 st Stage: The client calls the agency. 


Step 1 Retrieve the booking R/RTQRSTUV 

Step 2 Check availability R/AN Date Origin Destination 

Step 3 Cancel segment(s) R//FX1 



Step 6 Store ticket image R/FXP$C$Q/PR11$S1 



Step 9 Enter into Deferred exchange R//WXFD 

Step 10 End the transaction R/ER 

Step 11 Issue new ticket R/TTP 

Step 12 Ignore the file R/IG 

2 nd Stage: Tickets received by the agency. 




Step 3 Complete deferred exchange R//WXFR 

Step 4 End & Retrieve R/ER 

Step 5 Ignore the file R/IG 


C) Exchange of Eurostar or Thalys ticket. 

Before carrying out the procedure, make sure that the ticket is exchangeable and that there is 

enough availability. You must also have the tickets in hand in order to do this. 



Step 2 Bring up new availability R/AN Date Origin Destination 

Step 3 Cancel segment to be exchanged R//FX1 cancels segment 1 

R//FXI cancels itinerary 




Step 7 Create image of new ticket R/FXP$C$P1PT01AD 


Step 9 Complete exchange R//WXFX 

Step 10 End the transaction R/ER 

Step 11 Ignore the PNR R/IG 

At step 8, the system will advise of any charges, check that your client is happy with the charges, if 

not you can ignore (I) at this stage. 

At step 9, a reimbursement coupon will be issued for the cancelled tickets. 

A boarding pass will be issued at step 10. The boarding pass must be attached with the original 

ticket and returned to the client. 

D) Exchange of a compulsory return ticket 



Step 2 Check the new availability R/AN Date Origin Destination 

Step 3 Cancel segment 2 R//FX2 



Step 6 Make new sale R/SS1BG1!4G0 

Step 7 *Ticket image if seg 1 is not used. R/FXP$C$Q/PR11 

*Ticket image if seg 1 is used. R/FXP$C$EXTCNnº-dateS1$Q/PR11 


Step 9 Complete exchange R//WXFX 

Step 10 End the transaction R/ET 

Step 11 Ignore the PNR R/IG 

At step 7, please remember the original ticket type. TKE or TKD. 


Refunding Tickets 

1) The client has not used the tickets and would like a refund. The agent must have all the tickets to 

carry out a full refund. 

For non-printed T.O.D tickets and E-tickets, the agent can process the refund without the tickets. 



Step 2 Cancel segment(s) R//FXI 


Step 4 Prepare for cancellation R//WXF 

Step 5 Carry out refund R//WXFX 

Step 6 End transaction R/ET 

At step 5, the system will produce a refund/reimbursement coupon and the ticket(s) will be 

automatically cancelled. 

2) The client has not used the tickets and requests a refund over the phone. 

* A full refund cannot be processed without the tickets, so it is necessary to cancel and refund in 2 stages. 

(Please ensure that the tickets are refundable before attempting to cancel). 

- 1 st Stage: Cancel the booking when the client requests a refund over the phone. 



Step 2 Cancel segment(s) R//FXI 



Step 5 Entre onto a deferred refund R//WXFD 


2 nd Stage: Refund the booking once you receive the tickets. 




Step 3 Carry out refund R//WXFR 


� Reducing the number of passengers after the tickets have been issued 

Passenger(s) from a party don’t want to travel and would like a refund. 

Check that the tickets are refundable before attempting to do this. 


Step 1 Display PNR R/RTRSTUVW 

Step 2 Display the seating (check the pax nº) R//W*P8 

Step 3 Divide off the passenger concerned R/SP1.1$5501840027,5001337212 


Step 5 File the new PNR R/EF 

Step 6 End the original PNR R/ER 

Step 7 Retrieve the new PNR R/RTSTUVWX 

Step 8 Cancel the itinerary R//FXI 

Step 9 Received from R/RFAG 


Step 11 Carry out refund R//WXFX 

Step 12 End transaction R/ER 


� Refunding part of a journey for some of the passengers (individual tickets) 

The passenger has used the outbound ticket but not the inbound ticket and would like a refund for 

the unused segment. 



Step 2 Check passenger position R//W*P8 

Step 3 


Cancel the segment & divide the 

passenger & ticket numbers to be 

cancelled 

R//FX2”1.2$5501840027,5001337212 


Step 5 Store ticket image R/FXP$C$P1PT00AD 


Step 7 File the divided PNR R/EF 

Step 8 End the original PNR R/ER 

Step 9 Retrieve the divided PNR R/RTSTUVWX 

Step 10 Cancel the itinerary R//FXI 


Step 12 Carry out cancellation R//WXFX 

Step 13 Form of payment R/RFCA 

Step 14 End the booking R/ER 

At step 3, only put in the ticket numbers corresponding to the segment(s) to be cancelled. 

At step 14, a duplicate of the used ticket will be issued which needs to be sent to Rail Europe along 

with the reimbursement coupons. 

� Refunding part of a mandatory return journey after departure 

The client purchased a return ticket and has the outbound portion, but not the inbound portion and 

would like a refund. It is compulsory to have both outbound and inbound tickets in order to carry out 

the refund. 


Step 1 Display PNR R/RTRSTUVW 

Step 2 Check history R/RH 

Step 3 Cancel segment that was not used R//FX2 


Step 5 Change Class of Service R/SBAF1 

Step 6 Create image of ticket that was used R/FXP$C$EX5501840027-10APRS1 

Step 7 Enter mode of payment R/RFPCA 


Step 9 Carry out cancellation R//WXFX 

Step 10 End transaction R/ER 

Step 11 Ignore the booking R/IG 

At step 6, 10APR refers to the date of the operation and S1 is segment 1 

At step 9, the unused ticket will be cancelled and the amount refunded will be the difference 

between the full single fare and full return fare. Both tickets will have a reimbursement coupon 

issued which will need to be attached to the tickets. 

When ending, a reprint of the used ticket will be issued which needs to be returned to Rail Europe.

� Voiding tickets 

This process can only be done on the day of issue for tickets that have not been issued due 

to a print failure or where the tickets have been issued at the wrong price, class of service, 

etc… 

To void the tickets without cancelling the itinerary, follow the steps below. 



Step 2 Check if the tickets are Litigious R/RTP8 

Step 3 a) Void a ticket(s) 

R/TX5501840027 (TCN nº) 

b) To void all tickets 

R/TX* 


Step 5 Complete transaction R/ER 

After Step 5, a reimbursement coupon will be issued and this needs to be matched up and attached 

to the ticket(s) and return to Rail Europe at the end of the month. 

If you experience a printer failure (tickets in TK0 status), type R/RTP8 (Step 2) and if the ticket 

numbers status say Data Accepted instead of Litigious, please contact the Rail Europe GDS 

Helpdesk on 0844 848 4045 and ask for the tickets to be released in order to void. Once the status 

changes to Litigious, please print all the screen(s) and keep with the rest of your end of month 

ticket returns. 

*Failure to follow the procedures above will result in your agency being liable for any outstanding 

amounts that these bookings represent. 

*If you are not reprinting the tickets, the itinerary should be cancelled. 

� Accountancy procedures 

� To maintain accurate sales accounting within your agency, it is essential to print out daily 

reports at the end of each working day. 

� Bookings issued on ATB2, Valued Paper or queued as TOD or E-tickets will immediately 

appear on your daily sales report. 

� A daily report can be obtained up to 6 days after the date of business inclusive. 

� Bookings remain live in Resarail 60 days after departure. 


R//WTAN date For the daily report. Example: WTAN01APR 

R//WTAE For summary report (if the end of daily report does not print out) 

R//WTA*Month For the monthly report. Example: WTA*APR 

R//WTA*$TKE For TOD monthly report 

R//WTA*$TKD/CV For E-tickets monthly report 


Useful Entries 

Retrieving bookings 


R/RTRFESPD By PNR nº 

R/RTTrain nº/Date Origin Destination-Name By Train Number 

R/RTDate Origin Destination Time-Name By Departure Date/Time 

R/RTOPEN/Date-Name Open tickets 

Cancelling before ticketing 


R/XEI Cancel all segments 

R/XEX1/4 Cancel segments 1 & 4 

R/XE1-3 Cancel segments 1 to 3 

Change class of service before ticketing 


R/SBBF Change all segments to BF 

R/SBBF1 Change segment 1 to BF 

R/SBBF1/4BF Change segments 1 & 4 to BF 

Repositioning segments 


R/RS3/1 Reposition segment 3 after 1 

R/RS2/4 Move segment 4 to 3 rd position 

Reducing number of passengers “before issue” 


Step1: R/RTRBERDX Display PNR 

Step2: R/RFAG Received field 

Step3: R/RENew number of passengers Reduce to new number 

Step4: R/XENPassenger nº@ Delete relevant name R/XEN2.1 

Step5: R/ER End and retrieve 

Dividing bookings “before issue” 


Step1: R/RTRBERDX Display PNR 

R/SP2.1 Divide Passenger 2.1 

R/SP1.1*2.1 Divide 1.1 & 2.1 

Step2: R/SP1.1- 4.1 Divide 1.1,2.1,3.1 & 4.1 

R/SPI/3 Divide 3 RIT passengers 

R/SPG/7 Divide 7 passengers of a group 

Step3: R/RFAG Received field 

Step4: make any changes Amend the booking 

Step5: R/EF File the new PNR. 

The original booking will now be displayed 

Step6: R/ER End & retrieve 


Display 


R/RT Display PNR 

R/RTB Display seat/coach numbers 

R/RH Display History 

R/RTN Display elements attached to the names 

R//*S Display Pseudo City Code 

R/DO Line number Display details of availability 

R/JB Display Home Page 

R//$J Display Set Address 

R//W*P8 Display TCN’s and Fare Codes 

R//W*P9 Display the stored ticket image 

Ending a PNR 


R/ET End and file away 

R/ER End and Retrieve 

R/IG Ignore existing PNR 

R/IR Ignore current activity and retrieve 

Scrolling 


R/MD Move Down 

R/MU Move Up 

R/MT Move to first screen 

R/MB Move to last screen 

� The above commands cannot be used for displaying the availability 

Deleting fields 


R/XEN2 Delete Passenger 2.1 

R/XWN1,2 Delete passenger 1.1 & 2.1 

R/NM1.1@$D- Delete the date of birth for 1.1 

R/NM1.1@$T- Delete the Mobile nº for 1.1 

R/AP1@ Delete the booking phone nº 

R//MEL@ Delete the booking email address 

R//41@VLML Delete the meal type 

R//41@WCHM Delete the wheelchair type 

R/TTE Delete stored ticket image 


Station Codes 

List of station codes 

How to find station codes (Encode) R/DANName of station e.g. R/DANPARIS 

GREAT BRITAIN 

LONDON ST PANCRAS GBSPX ASHFORD IN’TL GBASI 

EBBSFLEET IN’TL GBEBF 

FRANCE 

AEROPORT CDG FRMLW LYON SAINT EXUPERY FRJDQ 

AIME LA PLAGNE FRQAI MARNE L.V (DISNEY) FRMLV 

AIX EN PROVENCE TGV FRAIE MARSEILLE FRMSC 

AMIENS FRQAM METZ VILLE FRADE 

ANGERS ST.LAUD FRACL MONACO FRXMM 

ANGOULEME FRANG MONTPELLIER FRMPL 

ANTIBES FRXAT MOUTIERS FRQMU 

AVIGNON TGV FRAVG NANCY VILLE FRENC 

AVIGNON CENTRE FRAES NARBONNE FRXNA 

BIARRITZ FRBIQ NEVERS FRNVS 

BORDEAUX FRBOJ NICE VILLE FRNIC 

BOULOGNE VILLE FRAEB NIMES FRFNI 

BOURG ST MAURICE FRQBM ORLEANS FRAFK 

BREST FRBES PARIS AUSTERLITZ FRPAZ 

BRIVE FRBVE PARIS EST FRPST 

CAEN FRCFR PARIS LYON FRPLY 

CALAIS FRETHUN FRSTH PARIS MONTPARNASSE FRPMO 

CANNES FRJCA PARIS NORD FRPNO 

CHAMBERY FRCMF PARIS ST.LAZARE FRPSL 

CHERBOURG FRACK PERPIGNAN FRPGF 

DAX FRACG POITIERS FRPIS 

DIEPPE FRDPF QUIMPER FRUIP 

DIJON FRABA QUIMPERLE FRECO 

DUNKERQUE FRADI REDON FRXRN 

HENDAYE FRAEF REIMS FRRHE 

LAVAL FRACR RENNES FRRNS 

LA ROCHELLE FRLRH ROSPORDEN FRRSP 

LE HAVRE FRAEZ ROUEN FRURD 

LE MANS FRAET ST RAPHAEL FRXSK 

LIBOURNE FRXLR ST PIERRE DES CORPS FRXSH 

LILLE EUROPE FRLLE STRASBOURG FRAEG 

LILLE FLANDRES FRADJ TOULON FRTLN 

LIMOGES FRAGQ TOULOUSE FRXYT 

LORIENT FRLRT TOURS FRAFW 

LOURDES FRLDE TROUVILLE DEAUVIL FRTRD 

LYON PART DIEU FRLPD VALENCE TGV FRVLA 

LYON PERRACHE FRLPE VANNES FRVNE 


GERMANY 

AACHEN HBF DEBDY HANNOVER HBF DEAIU 

AUGSBURG HBF DEAGB KARLSRUHE HBF DEQKA 

BERLIN HBF DEBML KOELN HBF DEKOH 

BONN HBF DEBEA LEIPZIG HBF DELEJ 

BREMEN HBF DEBRE MUENCHEN HBF DEBEG 

DRESDEN HBF DEDRS MANNHEIM HBF DEMHG 

DUSSELDORF HBF DEBEC NUERNBURG HBF DENUE 

FRANKFURT MAIN DEFRH STUTTGART HBF DESGT 

HAMBURG HBF DEBEB ULM HBF DEQUL 

BELGIUM 

ANTWERPEN C BEABC GENT BEGNT 

BRUGGE BEBRG LIEGE BELGG 

BRUXELLES MIDI BEBMI NAMUR BEQNM 

NETHERLANDS 

AMSTERDAM CS. NLAMA MAASTRICHT NLMST 

DEN HAAG C.S NLDHH ROTTERDAM NLRTA 

HOOK OF HOLLAND NLAAS SCHIPHOL NLSPH 

SWITZERLAND 

BASEL CHAJP LAUSANNE CHAJF 

BERN CHBRN LUZERN CHQLJ 

GENEVA CHGVA ZUERICH CHAJD 

INTERLAKEN CHZTG BRIG CHZDL 

ITALY 

BOLOGNA CENTRALE ITAOZ PISA CENTRALE ITPSA 

FIRENZE SMN ITFNO ROMA TERMINI ITRTI 

GENOVA P.P. ITGPP ROMA TIBURTINA ITRTB 

MILANO CENTRALE ITBGE TORINO PORTA NUOVA ITBGD 

MILANO GARIBALDI ITMPG VENEZIA SANTA LUCIA ITAGP 

NAPOLI CENTRALE ITNAC VERONA ITVRN 

SPAIN 

ALICANTE TERMINO ESALC MADRID ATOCHA ESMAT 

BARCELONA-FRANCA ESBST MADRID CHAMARTIN ESMCH 

BARCELONA SANTS ESBST MALAGA ESAGP 

BILBAO ESBAB SEVILLA ESAGN 

FIGUERES VILAFANT ESFIR VALENCIA JOAQUIN SOROLLA ESVLC 

AUSTRIA 

GRAZ HBF ATGRZ SALZBURG HBF ATSZG 

INNSBRUCK HBF ATALA WIEN WEST BF ATWIW 

LINZ HBF ATLNZ SANKT ANTON ATANT 


LUXEMBOURG 

LUXEMBOURG LULUX 

POLAND 

GDANSK GL PLGAW POZNAN GL PLPOZ 

KATOWICE PLKAT WARSZAWA CENT PLWCE 

KRAKOW GL PLKRK 

SLOVAKIA 

BRATISLAVA HL. SKABI 

PORTUGAL 

LISBOA PTAAZ PORTO CAMPANHA PTABA 

FARO PTFAO 

DENMARK 

FREDERIKSHAVN DKAAA ODENSE DKACT 

KOEBENHAVN DKCPH 

SWEDEN 

GOTEBURG C SEGOT STOCKHOLM C. SESTO 

MALMO SEAAA 

NORWAY 

BERGEN NOAJA TRONDHEIM NOAJN 

OSLO SENTRAL NOAJM 

FINLAND 

HELSINKI FIHEL TAMPERE FIAAO 

OULU FIABJ TURKU FIAAL 

CZECH REPUBLIC 

BRECLAV Cs CSABW PRAHA HL CSANS 

BRNO HL CSABJ 

HUNGARY 

BUDAPEST KELETI HUABU 

ROMANIA 

BUCURESTI NORD ROBUH 


FAQ 

Question Answer 

My client is unable to withdraw their TOD, what can 

they do? 

I didn’t receive the E-ticket confirmation email. 

How do customers outside France go about 

exchanging their E-tickets during out of office 

hours? 

My printer only issued half of the tickets and 

stopped, what do I do next? 

I am unable to void the tickets. 

My printer keeps jamming or prints blank tickets, 

what do I do? 

How do I book an infant seat on TGV trains? 

To price the TGV ticket 

To price the open ticket 

The train is not appearing on the availability screen, 

but it is listed to run on Thomas Cook International 

timetable; can I book it using the train number? 

Example: 

Can we reissue lost or stolen tickets? 


Check if the customer has the correct PNR and is 

entering the name as spelled on the booking. If still 

unable to access the booking, ask them to go to the 

ticket office. 

Check that you’ve entered a valid email address, if 

you need to change the email address use 

R//MEL/@ and type R//SEND to resend the 

confirmation email 

Customers outside France can exchange or start a 

deferred refund, by contacting LIGNE DIRECTE on 

00 33 892 35 35 35 (€0,34 per min + extra costs 

depending on operators) 

The printed tickets must be voided first and then the 

booking can be reissued. 

Contact Rail Europe GDS Helpdesk and ask for the 

tickets to be released. Once released, type *P8 and 

print Litigious pages and try voiding. 

Contact Amadeus helpdesk 

� Book the required seats including 1 for the 

infant. 

Example: R/SS2BJ2!4G0 

� Book an open ticket booking for the same 

route. 

Example: R/SOB03MAYFRPMOFRRNSDS1 

R/FXXP1PT0012$Q/NB99$N2.1 (£0.00) 

R/FXXP1PT0012$Q/NB00 (£7.50) 

Yes, trains can be booked using the train number. 

(See below example) 

Trains nº 45 from Berlin to Warsaw on 

20 th May in 1 st class. 

R/SS45A20MAYDEHBFPLWCE1!4G0&VPT00AD1 

Yes, duplicate tickets can be re-issued at full value 

of the original tickets. 

(Think of doing TOD or E-tickets when and where 

possible to avoid lost or stolen tickets). 

Use the below commands to reissue the duplicate 

tickets; 


R/RTPNR Retrieve original PNR 

R//FZI Cancel the ticket numbers 


R/FXP$P1PT02AD Restore the ticket image 

R//WXFX Issue the duplicate tickets 


R/IG Ignore

Can customers travel with bicycles on Eurostar? 

Can passengers take pets on board Eurostar and 

French Trains? 

How do I price the open ticket for domestic animals? 

Can we book the Eurostar on Lille-Brussels route? 

If so what class and passenger type we use? 

How to book a TOD or E-ticket using the I command 

for RIT passengers? 


If the bike can be folded or dismantled and placed in 

a bike bag then it can be carried on board as part of 

luggage allowance. If not, a bike space can be 

reserved on the same train the passengers are 

travelling on, “subject to availability”. If there is no 

space on the same train, customers can use 

Eurostar’s registered baggage service, which 

guarantees a collection within 24 hours after 

registration. For more information call baggage 

services on 0844 822 5 822. 

Eurostar only accept guide dogs. Passengers can 

take pets with them on French trains. Each 

passenger can take 2 dogs or any 2 domestic 

animals in pet carriers (or one of each), Dogs must 

be muzzled and on a lead. 

A 2 nd class open ticket is required for the pet(s). 

Pets are also accepted on overnight trains provided 

the entire compartment is booked. 

R/FXXP1CH50CH$Q/CH50 (on a lead) 

R/FXXP1CH98CH$Q/CH98 (on pet carrier) 

Yes, you can book the Eurostar on Lille-Brussels 

route. (Refer to Brussels Province Fare sheet) 

Classes of service to use are either BT or HT 

The passenger types are: PT01AD/PT0012 

First, add the name field using the I command, and 

then add the name field in the normal way adding 

&NC (No Card) for TOD or the date of birth for Eticket.

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