POLAR Online - Holland America Line

POLAR Online 

How to register and make an online booking

Contents 

 


• The best way to sell Holland America Line 

• Online help and training 

• Register for POLAR Online 

• 7 Quick steps for creating a booking 

• Powerful booking management features 

• Booking search and booking list


 

The best way to sell Holland America Line 

• Help and training available online and by phone 

• Seven easy steps to create a booking 

• Powerful booking management features 

• Booking search and booking lists 

• More selling and management features than any other 

tool 

• Access to the best fares: all past guest, agency and 

group fares 

• Easily manage group bookings 

• Easy to learn and lightning fast

Online Help & Training 

 

 

 

Available throughout POLAR Online 

• Click HELP for “how to” guides and policy information 

Help topics include 

• Every step of the booking process 

• “How to” guides for all booking and modifying features 

• Policies and procedures 

POLAR Online help line 

• 1-800-544-9032

Register for POLAR Online 

 

Go to www.travelagentheadquarters.com 

Select “Register 

your agency”


Registration for POLAR Online 

is through OneSource 

•Fill in the required information. 

•Print, sign and date the form. Your 

agency owner or designated 

manager must complete this 

registration form. 

•Submit your form to the contact 

provided either by fax or mail. It will 

be processed by the next business 

day. 

•You will receive an email notifying 

you of your new POLAR Online 

user name and password.


 

Adding a user (only available to owner or 

supervisor level profile) 

Select agency profile under 

New Reservations to begin 

the process


 

Adding a user (continued) 

Select “Add A 

User” to create 

additional logins 

for agents in your 

office 

Existing registered users will be 

displayed along with their 

permission type


 

Adding a user (continued) 

Input users information. NOTE: A 

valid email address is required 

for each user


 

F.A.Q 

• Q: Who is registered as my agency owner/ 

administrator 

• A: Contact OneSource at 800-544-9032 and they can 

verify who is the registered agency owner. 

• Q: My registered agency owner/administrator is no 

longer with the company. How can I have this changed 

• A: On agency letterhead, advise reason for change and 

who will be the new registered owner/administrator. Be 

sure to include a new registration email address. Fax this 

information to OneSource’s Revenue Support at 

661-753-0180.

7 Quick Steps for Creating a Booking 

 

Step 1: Sailing Search 

• Enter membership information for the best quotes 

Search for Member # by 

phone number

7 Quick Steps for creating a booking 

 

Step 1 (continued): Sailing search screen 

• Select a cruise or cruisetour search 

Search 

for a 

cruise… 

…or a 

cruise 

tour 

Search by 

date or 

price


 

Step 2: Availability by Price 

• For cruises and cruisetours 

Research numerous 

departures with the 

same date and 

destination 

Results are 

sorted by price


 

Step 2 (continued): Availability by date 

• Review category availability 

Select a departure 

to see the fares 

View itinerary details 

Review category 

status and berth 

capacity


 

Step 3: Category pricing 

• Category Pricing – Best Buy 

• No need to call reservations, POLAR Online displays all fares 

• Best buy always provides the best FIT quote 

• Create fare comparison to compare promos by category 

• View the promo codes that append to your bookings 

• Category pricing - Groups 

• Select from multiple groups: your agency, headquarters or 

consortiums 

• View the group promo and amenity codes that append to your FIT 

bookings 

• Clone bookings to quickly add multiple staterooms to a group 

• Easily remove “automatic upgrades” to keep staterooms together.


 

Step 3 (continued): Category pricing 

Best buy FIT 

quotes 

Pricing for 

existing groups 

Promotion code 

by category 

Use fare comparisons 

button for a list of 

available promotions


 

Step 3 (continued): Pricing, Fare comparisons 

• Use best buy to quickly find the best deal 

Fare list includes the best 

promotions available like past 

passenger and flash 

Select two promos for 

comparison pricing


 

Step 4: Passenger pricing detail 

• Present the complete quote 

Adjust transfers and 

cancellation protection 

Included section will list any 

group amenities or bonus 

commission codes 

Passenger pricing will 

display complete 

breakdown, commission 

and payment option details


 

Step 5: Up-sell Category 

• Increase your commissions! 

We’ve made your sales pitch easy! Speaking points 

illustrate the cost and benefit for your client to upgrade.


 

Step 6: Cabin Selection 

Option #1: Select a cabin. You can 

select up to three for making multiple 

reservations 

Option #2: Request a specific cabin

7 Quick Steps to Creating a Booking 

 

Step 7: Add passenger names – the final step! 

• Add cross reference ID’s for multiple cabins 

• Easily remove auto-upgrades to keep staterooms 

together 

• Guest information is automatically completed if you 

input member numbers


 

Step 7 (continued): Add Passenger Names 

Enter guests names 

Cross reference bookings 

decline automatic upgrades 

Dining and bedding options

Booking Management Features 

 

 

 

 

 

 

 

Save time using POLAR Online to modify your 

bookings 

Extend options 

Rebook features quickly change sailing, category 

or promo 

Set up “auto-charge” of final payment to your 

client’s card 

Manage pre and post cruise packages 

Submit required immigration information 

Add gifts like wine, flowers or onboard credit


 

Booking is confirmed! 

Send confirmation (agent and guest) to 

any agency email or fax 

Helpful booking information and 

modification links


 

Booking Information 

• Manage passenger data 

Change the departure date, 

promotion or category 

Extend booking option 

Cross reference bookings

Booking Search and Booking List 

 

 

 

 

Retrieve and manage all bookings including 

bookings made via POLAR Online, any GDS 

online booking tool or over the phone. 

Create a list of all agency bookings on a voyage 

Booking lists make it easier than ever to manage 

multiple bookings on a sailing 

View balance and option status within the 

booking list


 

Retrieve a booking or booking list 

Retrieve a specific booking 

number 

Create a list of your agency’s 

bookings by inputting the voyage… 

…or ship and sail date


 

Filter options and summary information 

Sort your booking list by status, 

group number or gateway city 

Includes last name, booking number, 

group, status ,cabin information, 

ship/sail date and gateway city


 

Booking List: Payment Information 

• Payment status by booking 

Check the payment status of 

multiple bookings at once

POLAR Online - Holland America Line

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