general information - Holland America Line

alaska land+sea journey tipsTo learn more about applying for and receivingthese approvals and corresponding documentation,we strongly recommend that you visit the followingwebsite for details regarding the requirements andprocess: http://www.cic.gc.ca/english/information/inadmissibility/index.asp*.*This is only a guide. A Canadian immigration officer will decide if you canenter Canada when you apply for a visa, or when you arrive at a port of entry.Visa Waiver Program: The Visa Waiver Program(VWP) allows citizens of participating countries totravel to the United States without a visa for stays of90 days or less, when they meet all requirements. ALLVWP travelers to the U.S. will be required to have anapproved electronic travel authorization via ElectronicSystem for Travel Authorization (ESTA). Travelerswho have not obtained approval through ESTA shouldexpect to be denied boarding on any air carrier boundfor the U.S.Countries participating in the VWP are: Andorra,Austria, Australia, Belgium, Brunei, Czech Republic,Denmark, Estonia, Finland, France, Germany, Greece,Hungary, Iceland, Ireland, Italy, Japan, Latvia,Liechtenstein, Lithuania, Luxembourg, Malta, Monaco,the Netherlands, New Zealand, Norway, Portugal, ,San Marino, Singapore, Slovakia, Slovenia, SouthKorea, Spain, Sweden, Switzerland, Taiwan and theUnited Kingdom. For more details please visit the USDepartment of State’s Visa Waiver Program page atwww.cbp.gov/esta.CLIMATEMany of our guests have questions about theweather in Alaska and Canada. These destinationspresent a wide range in climate. It is not unusual fortemperatures to range from 40° to 90°F (4.5° to 32°C),depending on location and the time of year.ALTITUDEDuring the course of your overland journey, you maytravel at elevations ranging from sea level to 4,700feet. If you have any concerns, we recommend youconsult a physician in advance of your trip. Itinerariesincluding air will travel via pressurized aircraft.CONTACT INFORMATIONYou will come to enjoy the attentive service ofHolland America Line personnel all across the GreatLand. Our Driver-Guides, Guest Service Hosts,McKinley Explorer® Rail Guides and Journey Hosts(Yukon+Denali Journeys Only) are all available toanswer your questions and provide assistance youmay need during your journey. However, should aquestion arise during your stay in one of the followingcities, you may contact the Guest Service Hosts at thefollowing numbers.Alyeska: 1-907-264-7950Anchorage: 1-907-264-7950Dawson: 1-867-993-5599Denali: 1-907-683-2406Fairbanks: 1-907-452-2843Juneau: 1-907-586-9625Seattle: 1-206-626-8600Seward: 1-907-264-7950Skagway: 1-907-983-2241Vancouver: 1-604-683-5776Whitehorse: 1-867-668-3225GUESTS WITH DISABILITIESWe do not discriminate against persons on the basisof disability. We seek, to the extent feasible, toaccommodate the needs of persons with disabilities.For more specific information regarding the followingcategories, please visit the Accessible Cruisingsection found in the For Booked Guests menu of ourwebsite at http://www.hollandamerica.com: StateroomInformation; Mobility Equipment; Ship TransferOptions; Shore-side Mobility including Airports and/orTrain Stations and Land Tours and/or Shore Excursions;Service Animals; Blind or Low Vision; Deaf or Hardof Hearing; Oxygen; Food Allergy Information;Children with Special Needs; Wheelchair AccessibleRoute Maps. If you require special accommodationson your tour due to a disability, please contact HollandAmerica Line Access & Compliance Department viae-mail at HALW_Access@hollandamerica.com orvia phone at 1-800-547-8493; TTY 1-800-254 8669;locally at 1-206-626-7044 to make arrangements.Please be advised that accessible facilities and servicescan be limited in certain areas of Alaska and theYukon. In order to help ensure availability of theseaccommodations and receive detailed information aboutthe accessibility of your tour, we recommend that youcontact Access & Compliance at the time of booking ora minimum of 45 days prior to sailing.Accessible hotel rooms in Alaska and the Yukon canbe limited. It is important that you advise our Access& Compliance Department in advance of any need youmay have for an accessible hotel room during yourLand+Sea Journey, so arrangements may be madewith the hotel properties prior to your arrival. HollandAmerica Line offers a limited number of stateroomsdesigned to be wheelchair and scooter accessible.For the safety of all guests and crew, scooters andother mobility equipment need to be securely storedand charged in the guest’s stateroom, and not inhallways or elevator lobbies. Scooters left in theseareas could restrict people needing to travel throughthese areas in an emergency, particularly other guests2014 Alaska Land+Sea Journey Tipswww.hollandamerica.com | 3

alaska land+sea journey tipsusing mobility aids, since they would have no way ofgetting by a scooter left in a hallway. For this reason,Holland America Line has size and weight guidelinesfor scooters. If you plan on bringing a scooter onthe vessel, please contact our Access & ComplianceDepartment. Certain ship transfer operations (i.e.during tendering and at the gangways) may not be fullyaccessible to wheelchairs or scooters. When a shipis unable to dock, guests are taken ashore on smallerboats called tenders. Some guests with limited mobilitymay find it difficult to embark or disembark the shipat certain times while at dock or while tenderingdue to steep gangways and steps, particularly duringlow or high tide. Also please note that scooters andwheelchairs which are more than 100 pounds withoutthe battery are not allowed to be transferred from theship to tender and/or from tender to shore.For persons not capable of walking on their own,the use of a wheelchair will be the primary mobilityassistance aid for getting on and off the ship. Situationsmay occur in which guests with limited mobility maynot be able to go ashore at the time they desire or maybe unable to go ashore at all in certain ports. For thesafety of all concerned, the Captain shall make the finaldetermination regarding the carrying of guests withmobility impairments and their mobility assistancedevice (wheelchair, scooter, walker, etc.), taking intoaccount all appropriate matters including, but notlimited to, weather conditions, ship’s location, weightof the guest or his or her mobility device, etc. Whileevery effort is made to assist guests, we are unableto provide staff members who can spend all or mostof their time working with a single guest in order toaddress ongoing special needs. Guests who require thatlevel of care will need to travel with a companion whois able to provide them with the assistance necessary.Certain third-party transfer and shore excursionsfacilities may not be fully accessible to guests withdisabilities. Although we endeavor to make surethese companies comply with legal requirements, wecannot guarantee all are able to provide services andfacilities that are accessible to persons with disabilities.For detailed, up to date information on accessibilityofferings and limitations involving shore excursions, westrongly recommend contacting our Shore ExcursionsDepartment prior to embarkation at 1-888-425-9376 (orlocally at 1-206-626-7320).It is essential that we be notified of any special medical,physical or other requirements you may have (includingwhether you intend to bring a scooter, power chair orwheelchair with you) as soon as possible, preferablyat the time of booking, so that we may make our besteffort to accommodate you. Guests who are unableto care for their own basic needs (e.g. dressing, eatingand attending safety drills) MUST have a capabletraveling companion. In limited situations (either onboard or ashore), we may find it necessary to ask anindividual to make alternative travel arrangements, suchas if an individual with a disability is unable to satisfycertain specified safety and other criteria, even whenprovided with appropriate auxiliary aids and services.The medical staff on board is not available for dailycare unless an individual is hospitalized in the ship’sMedical Center.Guests traveling on Land+Sea Journeys to theYukon will fly between Dawson City and Fairbanks.The planes utilized for these flights are not able toaccommodate power chairs or motorized scooters dueto weight capacity limitations. Additionally, passengerswill board their plane and will be required to negotiateapproximately 25 steps to board the flight. Limitedassistance is available for boarding on these flights;guests who require assistance should contact ourAccess & Compliance Department well in advance ofdeparture, preferably at the time of booking.Airports: With the exception of arrangements forDawson City in the Yukon, wheelchair assistance that isrequested for airports must be done directly through theairline. Holland America Line is not able to arrange forwheelchair assistance at airports.Accessible Transfers: It is important that our Access& Compliance Department is advised as far in advanceas possible, preferably at the time of booking, if yourequire lift equipped transportation in order to arrangefor an appropriate motorcoach to be assigned to yourLand+Sea Journey and any airport transfers youhave booked. The motorcoach lift capacity for thewheelchair/scooter and passenger combined cannotexceed 600 pounds.Lift equipped transportation is limited in Vancouver,B.C. Thus, it may be necessary for Holland AmericaLine to make alternate transportation arrangements suchas a sedan vehicle for guests who are able to transferfrom a wheelchair to the front or back seat of a sedan.For guests who are not able to transfer to a sedan, dueto the limited number of wheelchair accessible transfervehicles available, it may be necessary to requestthat guests needing this vehicle travel with only onecompanion from his/her party, with additional membersin the party accommodated separately on standardtransfer coaches.Embarkation/Disembarkation-Wheelchair Assistance:Guests requiring assistance with embarkation anddisembarkation procedures do not need to request thisassistance in advance. For embarkation proceduresplease advise the Shore Operations staff upon arrivalof your need for assistance boarding the ship. Pleasenote that this service is on a first come first served basis,guests should be prepared to wait if assistance is not2014 Alaska Land+Sea Journey Tipswww.hollandamerica.com | 4

alaska land+sea journey tipsavailable immediately upon arrival. Guests requestingthis service will be assisted as far as the securitycheckpoint on the ship — if the use of a mobilitydevice is needed while on board, we recommend yourent a wheelchair for the duration of your cruise. Foradditional details on the pre-arranged rental program,please see the contact information listed below forSpecial Needs at Sea or CareVacations.For disembarkation procedures, please contact the FrontOffice once on board to advise them of your need forassistance. The Front Office staff will provide you withdetails on the times and meeting location where staffwill be available to assist you in disembarking the ship.Wheelchairs: Holland America Line is no longer ableto provide complimentary wheelchair assistance forany purpose other than embarkation, disembarkation,and emergency situations. Holland America Linewheelchairs are not available for shore excursions, foruse on board, or for use during your Land+Sea Journey.If you will require regular use of a wheelchair, werecommend that you bring your own wheelchair withyou. You may also make advance rental arrangementsprior to your sailing and have a wheelchair delivereddirectly to the ship for use on board, in ports of call,and throughout your Land+Sea Journey. For additionaldetails on the pre-arranged rental program, please seethe contact information listed below for Special Needsat Sea or CareVacations.Oxygen: Guests traveling with oxygen should notifyAccess & Compliance of the amount of oxygen beingused as well as the type of oxygen or oxygen equipmentbeing used. Due to limitations on the volume of gasor liquid oxygen that can be carried on a motorcoach,we suggest the use of a portable oxygen concentratorduring your Land+Sea Journey. When planning forappropriate battery power, please be prepared forearly morning departures and evening arrivals duringyour tour. Holland America Line’s itineraries featuremany highlights in order to provide you with themost complete vacation possible. Because of this, it isnecessary to cover quite a bit of ground every day.Any guests needing continuous or intermittentoxygen for chronic conditions must make their ownarrangements prior to travel. Please contact us, oryour travel professional, for more information. Thefollowing companies have been approved for alloxygen and/ or oxygen equipment being delivered toa Holland America Line vessel or to your beginningLand+Sea Journey hotel property:Special Needs at SeaPhone: 1-800-513-4515 (locally at 1-954-585-0575)Fax: 1-800-513-4516 (locally at 1-954-585-0577)Email: info@specialneedsatsea.comWebsite: specialneedsatsea.comCareVacationsPhone: 1-877-478-7827 (locally at 1-780-986-6404)Fax: 1-800-648-1116 (locally at 1-780-986-6485)Email: csa@carevacations.comWebsite: carevacations.comOxygen and/or oxygen equipment deliveries willNOT be accepted from any other company. You arewelcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please notethat our staff and crew are not permitted to handleyour oxygen and/or oxygen equipment during theembarkation and disembarkation process, thus you mustbe able to handle your supplies if you bring your own.Please contact the Access & Compliance Departmentprior to sailing if you will require oxygen while on yourcruise. If you require additional information on theship’s facilities or ability to accommodate your needs,please feel free to contact the Access & ComplianceDepartment.If you have any medical equipment that requires distilledwater it may not be available in some more remote areasof Alaska and the Yukon. Please make arrangements totravel with your own supply during that time.Please Note: Some airlines have restrictions concerningtraveling with oxygen and oxygen containers. It is thetraveler’s responsibility to be familiar with and complywith the regulations of the airline on which he/she istraveling. Guests traveling on Land+Sea Journeys tothe Yukon will fly between Dawson City and Fairbanks.The planes utilized for these flights are not able toaccommodate requests for oxygen containers; all guestsusing oxygen on these Land+Sea Journeys must travelwith a portable oxygen concentrator to be used inflight.The approximate flight time between Dawson City andFairbanks is one and a half hours, including boardingand disembarkation.For information regarding theTransportation Security Administration’s Screening Tipsfor Persons with Disabilities, please visit the Travelerswith Disabilities and Medical Conditions section oftheir website.Pets: With the exception of qualified service animalsfor guests with disabilities, animals or pets are notallowed on board. If you plan to bring a service animal,you must call our Access & Compliance Department.(Please see the contact information in the GUESTSWITH DISABILITIES section.) You will need toprovide health certificate documentation for the animal.Please be sure you understand the requirements for aservice animal to disembark in each port of call. The2014 Alaska Land+Sea Journey Tipswww.hollandamerica.com | 5

alaska land+sea journey tipsbest places to obtain specific information on requireddocumentation and immunizations for your serviceanimal are the U.S. Department of Agriculture’swebsite, local customs offices in the specific ports, andyour service animal’s veterinarian. All documentationand immunization requirements are established bygovernment authorities and not by Holland America Line.Should you need assistance in locating this information,please contact our Access & Compliance Department.LAND+SEA JOURNEY NUMBERHolland America Line guests are each assigned to agroup number which corresponds to your Land+SeaJourney itinerary. The maximum group size will bedetermined by the number of seats available on ourmotorcoaches, domed rail cars and aircraft (Yukonjourneys). Sometimes, a journey departure will betraveling with a group of other guests, and, on someLand+Sea Journey itineraries, with a Journey Host.Sometimes, a journey will be very popular and morethan one motorcoach will be used. In these instanceswe will split the total number of guests on this journeyinto smaller groups. When this happens we will assigna letter to your journey number, forming different anddistinct motorcoaches that will travel the same itinerary.For example, when there are two tour Y2C’s, therewill be a tour Y2CA and Y2CB. When you arrive intoAlaska, all hotel and motorcoach assignments will beorganized around these splits.If you are traveling with guests on a separate booking,please make sure that your travel professional advisesHolland America Line of this information at least 50days prior to departure. We will do our best to ensurethat groups are kept together, but there may be timeswhen this is not possible.LAND+SEA JOURNEYS LUGGAGE PROGRAMAll Holland America Line Land+Sea Journeys includea convenient luggage handling service at all yourdestinations. You will have access to all of yourluggage during the cruise portion of your vacation.However access to your luggage will be limited duringthe land portion of your vacation. Please note the landjourney luggage instructions below.Upon arrival, our staff will arrange for your luggage tobe delivered to your first overnight destination. Due toairport security, you must identify and claim your ownluggage from the luggage carousel at the airport. Pleasecheck for any airline damage at this time. All airlinedamage must be claimed prior to departing from airport.Upon arrival, you will receive luggage tags andinstructions on where to deposit your luggage to ensureproper delivery. Your luggage will be delivered directlyto your room at the next overnight location.Luggage is transported separately and will beinaccessible until it arrives at your next overnightlocation.Luggage may not be available immediately upon arrivalat each location. Make sure you have your ID, essentialmedication(s), and appropriate attire and footwear forthe day’s activities with you in your hand carry tote.How to Pack for Your Land+Sea Journey: Land+SeaJourneys cover great distances and involve variousarrivals and departures. Packing light and minimizingbags needed on land will help you get the most out ofour luggage transportation services. The best way tobe comfortable and avoid hassles is to choose casual,comfortable clothing you will be able to wear all day.There are four categories of luggage.1. Hand Carry Tote/Backpack• No Holland America Line tag required, though wedo recommend attaching a personal ID tag. You’llwant this bag with you every step of the way, so besure to bring just the essentials!• Recommended items include: travel documents,photo ID, important medication, toiletries, camera,personal electronics, any valuables and any extraclothing items as personally needed.• The hand carry tote should be a size that iscomfortable to carry and able to be stowed undera seat. Soft sided tote bags or backpacks no largerthan 17”x14”x4” with a zippered enclosure arerecommended.• Wheeled carry-on cases that are used as carryonluggage on airlines are too large and are NOTsuitable as hand-carried luggage on motorcoachesand trains.2. “Join Me Tonight” luggage program• You will receive luggage tags and instructions foryour Join Me Tonight luggage either onboard priorto disembarkation or upon arrival on the land portionof your journey.• You are allowed one piece of “Join Me Tonight”luggage per person. You simply pack one bag andthen place the bag, with the appropriate luggagetags, where instructed for pickup. Our luggagehandlers will pick it up and deliver it to your roomat the next overnight location on your land tour. Thisbag will be transported separately from you and willnot be accessible during transit.• Recommended items for this bag include clothing,sleepwear, non-essential toiletries, extra shoes and2014 Alaska Land+Sea Journey Tipswww.hollandamerica.com | 6

alaska land+sea journey tipsanything else you might need in the evenings, butnot need access to during the day.• If you are on Yukon+Denali Land+Sea Journey Y1*,you will have all of your luggage in Whitehorse,Dawson City, and Fairbanks. You will have onepiece of luggage during your Denali stay.• If you are traveling on any other Yukon+DenaliLand+Sea Journey, you will have all of yourluggage in Skagway, Whitehorse, Dawson City, andFairbanks, depending on your itinerary. However,you will only have one piece of luggage during yourDenali stay.• If you are traveling on any Denali Land+SeaJourney, you will only have one piece of luggagethroughout the land portion of your journey.*If you are traveling on a Yukon Land+Sea Journey which involves a flightbetween Dawson City and Fairbanks, the suggested luggage limit is 50-lbschecked baggage per guest and 12-lbs carry-on per guest. This is due to flightoperations, weight and balance limitations.3. “Join Me Onboard” luggage program for guestswho cruise AFTER their overland journey• If you are cruising after your land tour, you shouldpack separate bags for items you will not need onland.• These bags are perfect for the items you may needon your cruise but will not need on your land tour,such as formal wear, dress shoes, or dinner jackets.(On the land portion of the Land+Sea Journey, thedress code is always casual so there is no need forformal wear.)• All luggage is delivered to your first itinerarydestination. Upon departure from that city, any “JoinMe Onboard” tagged bag(s) will be securely storedand inaccessible until they are delivered to youronboard stateroom.4. “Join Me in Fairbanks/Anchorage” luggage programfor guests who cruise PRIOR to their overland journey• If you are cruising before your overland journey, itis recommended that you pack separate bags withitems needed for your cruise but NOT needed onland. You will be given instructions on board theship on how to appropriately tag for disembarkation.These bags will be securely stored and inaccessibleuntil they are delivered to the final destination ofyour itinerary.• You will receive the appropriate “Join Me inAnchorage” or “Join Me in Fairbanks” tags upon thestart of your Land+Sea Journey. Clear instructionswill be given regarding the placement and use ofthese tags upon your arrival.PACKING ADVICEGiven the extreme variation and fickle nature ofweather in the Far North, we recommend that you dressin layers. We suggest a waterproof outer layer and aninsulating, inner layer. Comfortable, sturdy shoes are amust. Although a dress code will be in effect for dinnerson the cruise portion of your Land+Sea Journey, casualdress is encouraged for dinners on the land portion.Important Luggage Reminders:All luggage should have a sturdy personal identificationtag that will not be lost or damaged in the course oftypical airport luggage handling.Essential medicines, travel documents, valuables andbreakables should be hand carried in your possessionat all times. Do not pack these items in your checkedluggage (which is inaccessible during transit).Firearms, explosives, fireworks, and illegal drugs areprohibited without exception.Many domestic airline carriers now impose excessbaggage fees for one or more bags and bags weighingover 50 pounds, so check with your carrier regardingweight restrictions.Holland America Line will make every effort to assistyou in safeguarding your belongings. But pleaseremember, you are responsible for your belongings atall times. Holland America Line is not responsible formoney, jewelry, cameras, binoculars, documents, or anyother articles other than when solely in the possessionof Holland America Line luggage handlers.Please Note: We strongly encourage our guests toobtain baggage insurance. Your travel professional canassist you with this. For further information, please seethe baggage policy as detailed in the Baggage section ofyour Cruise Contract.EXPRESS DOCS AND SHIP LUGGAGE TAGINFORMATIONExpress Docs Eco-friendly Cruise Documents:Preparing for your Holland America Line cruise isnow easier, faster and more convenient than ever. WithExpress Docs, your Land+Sea Journey documents areavailable up to 50 days before your cruise departuredate, and you can print part or all of your Express Docswhen it’s most convenient for you, 24/7. This includesyour boarding pass, itinerary, and if you booked airwith Holland America Line, air travel information. Yourinformation is encrypted, secure, easily updated andready to email or print for yourself, family and friendsas often as you wish. No more waiting for printed cruisedocuments.What’s more, since our eco-friendly Land+Sea Journeydocuments are delivered electronically, they help savepaper and conserve precious fossil fuels.Please Note: Your Express Docs contains the mostaccurate source of itinerary information. The MyCustom Itinerary feature on the Holland America2014 Alaska Land+Sea Journey Tipswww.hollandamerica.com | 7

alaska land+sea journey tipswebsite is not a substitute for Express Docs and maynot reflect changes to your unique itinerary.For more information, please visitwww.hollandamerica.com/ExpressDocsFAQs.To learn more about Holland America Line’s ongoingcommitment to environmental stewardship andconservation in all of our operations, visitwww.hollandamerica.com/sustainability.Ship Luggage Tags: Printable luggage tags areavailable at the Online Check-In start page. You mayselect to print as many as you need for your vacation.There are also luggage tags available for you at theairport on the day of sailing and the pier prior to yourfinal check in. At the airport, please find HollandAmerica Line representatives outside of the customsarea and/or at the luggage carousel. The representativeswill help you with luggage tags. Also, luggage tags willbe located near the entrance to the pier area where youwill be checking in your luggage. The luggage tags areclearly marked with your ship name. Please attach a tagto each piece of luggage you will be checking on thecruise. There is a space on the tag for you to print thefollowing information; name, stateroom number, andsailing datePlease Note: For security reasons, luggage without tagsor owner identification may not be loaded on the ship.Any “Join Me Onboard” luggage must have a shipluggage tag attached in addition to the Join Me Onboardtag to be accepted and stored prior to sailing. HollandAmerica Line representatives at the pier will be happyto help you if you require assistance.AIRLINE CONNECTIONSTransfers between airport and pier, customs inspectionsand airport security checks take time. If you purchasedyour own air transportation, please be sure to allowadequate time for transfers, inspections and securitychecks.Seattle: Flights should be scheduled to not departearlier than 12:00 pm and not arrive later than1:00 pm.Seattle/Vancouver: Flights should be scheduled toarrive at Seattle-Tacoma Airport no later than9:30 am. Final motorcoach to Vancouver departspromptly at 10:30 am. Flights should be scheduled todepart Seattle no earlier than 3:00 pm.Vancouver/Vancouver: Flights should be scheduledto depart no earlier than 11:00 am and arrive no laterthan 2:00 pm.Please Note: You will be responsible for any and allexpenses incurred if joining a cruise or land journeyalready in progress.MOTORCOACH TRAVELDuring the land portion of your journey, you may travelaboard comfortable, air-conditioned motorcoaches.Highway motorcoaches and many local coaches arerestroom-equipped. Periodic stops will be made forpicture taking, and stretching. Some days involvestopping more frequently than others. We determinethe number of stops by the day’s schedule and ourexperiences with interest levels from previous visitors.Smoking is not permitted on board motorcoaches.There are no reserved or assigned seats. If yourequire specific seating due to a disability, or requirea lift-equipped motorcoach for your journey, pleasecontact Holland America Line Access & ComplianceDepartment via e-mail at HALW_Access@hollandamerica.com or via phone at 1-800-547-8493;TTY 1-800-254 8669; locally at 1-206-626-7044 tomake arrangements.Please Note: Tour buses in Denali National Park areoperated by the National Park Service concessionaire,not by Holland America Line. Although the buses arenot equipped with a restroom, there will be frequentstops for restroom breaks during your nature tour.Not every coach has lift capabilities and thereforeHolland America Line would need at least two weeksadvance notice to secure a lift-equipped vehicle.DAILY SCHEDULESAlaska is the largest state in the United States – morethan twice the size of Texas! Holland America Line’sitineraries feature many highlights in order to provideyou with the most complete vacation possible. Becauseof this, it is necessary to cover quite a bit of groundevery day. Please be prepared for early morningdepartures and evening arrivals during your journey.We are sure you will take home many unforgettablememories of scenery, sights and adventures.A NOTE ABOUT HOTELS IN ALASKA ANDYUKONThere are certain tour destinations in Alaska and Yukonwhere you should not expect deluxe accommodations.In comparison with many destinations, this is still arelatively remote land. Holland America Line makesevery effort to use high quality properties in everylocation. All are clean, comfortable and brimming withnorthern hospitality. Not all accommodations may offerair conditioning but have fans available upon request.Considering the isolated locations of several places youwill visit on your tour, we think you will be pleasantlysurprised.Although it does not happen frequently, we reserve theright to make changes in the accommodations duringthe course of the tour.2014 Alaska Land+Sea Journey Tipswww.hollandamerica.com | 8

alaska land+sea journey tipsTriple and quad rooms are available in only certaincities in Alaska and Yukon. When available, theymay contain two double beds, or one double bed anda convertible sofa. If you require separate beds, wesuggest that you pre-purchase additional rooms beforethe start of your journey.If you have a triple or quad booking, please be aware ofthe bedding arrangements. If your Land+Sea Journeygoes to a city that does not accommodate triples orquads, you will be placed in two separate roomsand this additional cost is already reflected in yourLand+Sea Journey pricing.Please note that a majority of hotels in Alaska and theYukon do not permit smoking in the hotel rooms andcommon areas. Smoking rooms, if offered by the hotel,are subject to availability.BOOKING OPTIONAL EXCURSIONSDuring the cruise and land portion of your Land+SeaJourney, you will be able to purchase optionalsightseeing and adventure excursions at mostdestinations. We encourage our guests to review and prepurchasetheir excursion options on-line by going to theHolland America Line web site (www.hollandamerica.com). Choose from a wide variety of excursions,both on land and at sea, that fit your lifestyle, rangingfrom easygoing activities to high adventure – all in acustomized eBrochure created just for you.EXTRA COST PROVISIONAt optional excursion destinations, weather mayadversely affect flights. If you are required to spend anadditional night, due to weather, or other circumstancesbeyond Holland America Line’s control, you will beresponsible for your own hotel and meal costs. Neitherthe tour operator nor the airline will assume thisadditional expense.WHAT YOUR LAND+SEA JOURNEY INCLUDES• All transportation, as indicated in the itineraries• Transfer of guest and luggage during the journey(Please see exceptions under “What YourLand+Sea Journey Does Not Include”.)• Hotel accommodations (shared basis)• The services of a variety of Holland America LineRepresentatives throughout the land portion ofyour journey• Activities as indicated in itineraries• The services of a Holland America Line JourneyHost throughout the land portion of your tour(Yukon+Denali Journeys Only)WHAT YOUR LAND+SEA JOURNEY DOES NOTINCLUDE• Air transportation, unless included in the itinerary• Transfer of guest and luggage at the Anchorage,Fairbanks, Vancouver and Seattle airports exceptwhere specifically indicated in the itinerary• Meals, except while aboard cruise ships and wherespecifically indicated in the itinerary• Gratuities for Driver-Guides and other HollandAmerica Line Hosts (please see the section“Gratuities During Your Journey” for moreinformation)• Optional excursionsGRATUITIES DURING YOUR LAND+SEAJOURNEYBecause gratuity practices on land differ from thoseaboard ship, many of our guests request guidelineson local standards. Gratuities are strictly up to youand should be based on the quality of service you feelyou have received. If you desire to offer an individualexpression of your appreciation, you may use thefollowing guidelines.• Journey Host: US$4.00 per guest, per day• Driver-Guides: US$4.00 per guest, per day• Klondike Spirit Cabin Crew: US$1.00 per guest,per day• McKinley Explorer® Rail Guides: US$1.50 perguest, per day• Optional Excursion Guides: US$2.00 per guest ,per ½ day tour and US$5.00 full day tourPlease Note: All luggage-handling gratuities areincluded in your journey for all hotels shown on youritinerary.OPTIONAL MEAL PLANIf you have purchased the Optional Meal Plan, you willreceive your meal vouchers at the start of your landjourney. Additional details are available in your traveldocuments. For guests with dietary restrictions, pleaseadvise your meal server.VOUCHERSMost services in Alaska and Yukon do not requirevouchers. However, if your itinerary requires one ormore vouchers, you will receive them in either yourExpress Docs or in your Welcome Envelopes uponarrival. Keep any vouchers on your person so that theywill be readily available for each service. Do not packthem in your luggage.2014 Alaska Land+Sea Journey Tipswww.hollandamerica.com | 9