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Annual Report 2008/2009 - Umalusi

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<strong>Report</strong> on Operations (continued)<br />

Outcome<br />

Key performance<br />

indicator<br />

Target<br />

Performance results<br />

Certification process<br />

effectively supported<br />

Effective certification process<br />

ensured<br />

Certification and verification<br />

processes effectively,<br />

developed, maintained and<br />

improved by March <strong>2009</strong><br />

The certification system for SC<br />

and N3 was maintained<br />

Maintained certification system<br />

according to requests received<br />

from the users<br />

A system to certify the (NCV)<br />

and NSC certificates was<br />

developed<br />

Verification processes<br />

computerised<br />

All verifications processed<br />

electronically and improved<br />

with control measures<br />

implemented<br />

Adequate computer<br />

hardware and<br />

software in place to<br />

support operations<br />

Computer equipment procured<br />

as required<br />

Computer hardware and<br />

software efficiently procured<br />

and supported during <strong>2008</strong>/9<br />

Equipment was procured,<br />

maintained and installed as<br />

required<br />

Software licenses were<br />

acquired and are up to date<br />

SLA with designated providers<br />

was effectively managed to<br />

meet demands<br />

Network support was<br />

adequately provided<br />

A solution to ensure high<br />

availability of servers was<br />

implemented and is operational<br />

Development of a Disaster<br />

Recovery Strategy and Plan is in<br />

place with the assistance of SITA<br />

Daily back-up of organisational<br />

data<br />

Note: Please refer to the Acronym list on page 2.<br />

Ongoing back-up services<br />

provided<br />

Adequate off-site back-ups<br />

facilitated<br />

Carien van der Walt Shakuntla Khatri Letseba Tosa Miriam Mathews Ulrike Badenhorst Archie Ntim<br />

3 3 U M A L U S I A N N U A L R E P O R T 2 0 0 8 / 9

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