Annual Report 2008/2009 - Umalusi
Annual Report 2008/2009 - Umalusi
Annual Report 2008/2009 - Umalusi
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<strong>Report</strong> on Operations (continued)<br />
Outcome<br />
Key performance<br />
indicator<br />
Target<br />
Performance results<br />
Certification process<br />
effectively supported<br />
Effective certification process<br />
ensured<br />
Certification and verification<br />
processes effectively,<br />
developed, maintained and<br />
improved by March <strong>2009</strong><br />
The certification system for SC<br />
and N3 was maintained<br />
Maintained certification system<br />
according to requests received<br />
from the users<br />
A system to certify the (NCV)<br />
and NSC certificates was<br />
developed<br />
Verification processes<br />
computerised<br />
All verifications processed<br />
electronically and improved<br />
with control measures<br />
implemented<br />
Adequate computer<br />
hardware and<br />
software in place to<br />
support operations<br />
Computer equipment procured<br />
as required<br />
Computer hardware and<br />
software efficiently procured<br />
and supported during <strong>2008</strong>/9<br />
Equipment was procured,<br />
maintained and installed as<br />
required<br />
Software licenses were<br />
acquired and are up to date<br />
SLA with designated providers<br />
was effectively managed to<br />
meet demands<br />
Network support was<br />
adequately provided<br />
A solution to ensure high<br />
availability of servers was<br />
implemented and is operational<br />
Development of a Disaster<br />
Recovery Strategy and Plan is in<br />
place with the assistance of SITA<br />
Daily back-up of organisational<br />
data<br />
Note: Please refer to the Acronym list on page 2.<br />
Ongoing back-up services<br />
provided<br />
Adequate off-site back-ups<br />
facilitated<br />
Carien van der Walt Shakuntla Khatri Letseba Tosa Miriam Mathews Ulrike Badenhorst Archie Ntim<br />
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