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19<br />

Conference speakers<br />

Monday 13 September 2010<br />

Welcome to Country: Aunty Joy Wandin Murphy,<br />

The Senior Elder of the Wurunjderi People<br />

Welcome by TDA: Bruce Mackenzie, TDA Chair<br />

MC: Jo Pearson, Media Strategies Pty Ltd<br />

TDA10 Gala Dinner Speaker: Don Watson<br />

ROBIN SHREEVE<br />

ASSOCIATE PROFESSOR LEESA WHEELAHAN<br />

ANGELA HUTSON<br />

DR TOM KARMEL<br />

KYM PEAKE<br />

BRUCE MACKENZIE PSM<br />

PROFESSOR GREG CRAVEN<br />

PROFESSOR LESLEYANNE HAWTHORNE<br />

MARK CULLY<br />

LIU JIANTONG<br />

WORLD CAFE – IAN COLLEY<br />

KATHRYN CAMPBELL


20<br />

The ferocious tiger:<br />

What should quality mean for<br />

a 21st century <strong>TAFE</strong> institute<br />

Robin Shreeve<br />

CEO, Skills <strong>Australia</strong><br />

Robin Shreeve has worked in the skills<br />

sector for over 30 years in <strong>Australia</strong> and<br />

England. He is currently the Chief Executive<br />

of Skills <strong>Australia</strong>, an independent body<br />

advising the <strong>Australia</strong>n Government on<br />

workforce development and workforce skill<br />

needs.<br />

Prior to this Robin was Principal of a Central<br />

London College of Further and Higher<br />

Education. From 1989 to 2005 Robin was<br />

Deputy Director-General for <strong>TAFE</strong> in the<br />

NSW Department of Education and<br />

Training. From 1995 to 2000 he was<br />

Director (Principal) of the North Coast<br />

Institute of <strong>TAFE</strong> NSW. Robin was<br />

foundation Chair of the Board of <strong>TAFE</strong><br />

Global Pty Ltd, an international project<br />

management company set up following<br />

<strong>TAFE</strong> NSW’s success as the official training<br />

partner for the Sydney 2000 Olympic and<br />

Paralympic Games.<br />

Many <strong>TAFE</strong> institutes assert that they are quality<br />

or even world class providers. But how can they<br />

publicly demonstrate this when there is little<br />

outcome data publicly available at the individual<br />

provider level to support these claims<br />

External bodies such as the Organisation for<br />

Economic Co-operation and Development (OECD)<br />

confirm that at the systemic level the <strong>Australia</strong>n<br />

tertiary sector delivers vocational training that is<br />

valued by its industry and individual customers<br />

(Hoeckel et al. 2008). National and State Training<br />

Awards recognise that there are many exemplary<br />

vocational education and training (VET) providers<br />

across public, private, community and enterprisebased<br />

Registered Training Organisations (RTOs).<br />

However, recently there has been closer public<br />

scrutiny on the overall quality of the VET system as<br />

a result of media reports on the poor experiences of<br />

some international students. <strong>Australia</strong>n VET is being<br />

challenged to demonstrate quality of the whole<br />

system in order to drive excellence and restore public<br />

confidence.<br />

An expression of action on this concern has been<br />

the agreement to establish a new National VET<br />

Regulator that is likely to be operational from 2012.<br />

While this is a very welcome development, more<br />

needs to be done.<br />

The issues affecting quality in the current VET system<br />

include inconsistent regulation, variable assessment<br />

practices and insufficient transparency. While there<br />

are undoubtedly many good VET providers operating<br />

across <strong>Australia</strong>, it is difficult to demonstrate the<br />

public value, or the value to employers, of the<br />

breadth of activities undertaken by the VET sector<br />

without evidence-based information in the public<br />

domain. For example, individual providers maintain<br />

internal records and data of various performance


<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

21<br />

measures, however providers are not legislatively<br />

bound to publish their information.<br />

Inconsistent regulation<br />

Quality of the VET sector is regulated by the<br />

<strong>Australia</strong>n Quality Training Framework (AQTF), but<br />

there is inconsistency in interpretation and auditing<br />

of the AQTF across state and territory jurisdictions.<br />

The components of the AQTF include conditions<br />

and standards governing the initial and continuing<br />

registration of RTOs, quality indicators, standards for<br />

state and territory registering bodies and voluntary<br />

excellence criteria. In addition, a risk management<br />

framework, which is now part of the new AQTF<br />

arrangements, aims to focus the regulatory effort<br />

on those RTOs that pose the greatest risk to quality.<br />

Consistency across the whole VET system would<br />

guarantee that a Certificate I in one state is of the<br />

same quality in other states of <strong>Australia</strong>. It is also<br />

important to remember that while nationally<br />

consistent regulation is a step in the right direction,<br />

to be effective it needs to be less bureaucratic and<br />

not unnecessarily burden high performing VET<br />

providers.<br />

Variable assessment practices<br />

Concerns have been raised about variation in<br />

assessment practices across the VET system and<br />

between qualifications (NQC 2008, p. 5). The<br />

National Quality Council (NQC) has established a<br />

Quality of Assessment Action Group to develop<br />

strategies to improve the quality of assessment<br />

practices within the VET sector. Its final report is due<br />

by September 2010 (TVET forthcoming).<br />

Another issue that has affected confidence in<br />

the quality of VET qualifications is assessment<br />

moderation (NQC 2008). Better moderation<br />

processes and standards should be developed and<br />

implemented in a manner that ensures independent<br />

scrutiny and consistency across RTOs, industries and<br />

jurisdictions. Among possible options to address<br />

this issue is for the AQTF to make assessment<br />

moderation and validation compulsory. Further<br />

consideration and public discussion should be<br />

undertaken to establishing a formal assessment<br />

moderation body as part of the establishment of<br />

the National VET Regulator currently under way in<br />

<strong>Australia</strong>.<br />

At the core of the VET qualifications system is the<br />

training package. There is growing concern from<br />

industry about inconsistent competency standards,<br />

particularly in relation to institution-based<br />

programs. Recent work by the NQC has focused<br />

on addressing these concerns (NQC 2009, p. 7).<br />

Critical to achieving better quality and higher levels<br />

of confidence in <strong>Australia</strong>n VET involves analysis<br />

and identification of the most effective means to<br />

improve assessment practices.<br />

Insufficient transparency<br />

Public reporting of national data and performance<br />

indicators is available at the national level, however<br />

individual provider information is not. Therefore,<br />

there is a strong case that if little or no public<br />

information is available on an individual VET<br />

provider, how can quality be demonstrated<br />

Under the AQTF, individual RTOs are required<br />

to collect, use and report data on three key<br />

performance indicators (KPIs) (AQTF 2007):<br />

1. competency completion – measuring the<br />

rate of qualification and module completion, based<br />

on data provided by RTOs on the previous calendar<br />

year’s number


22<br />

<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

2. learner satisfaction – measuring learner<br />

engagement, perceptions of the quality of training<br />

and resources available and the support they receive<br />

3. employer satisfaction – measuring employer<br />

perceptions of learner competency, relevance to<br />

work and further training, and the overall quality of<br />

training.<br />

From July 2010 reporting against the three KPIs<br />

become mandatory. However, the performance of<br />

individual VET providers is not publicly available.<br />

As part of the 2010–11 Budget, the <strong>Australia</strong>n<br />

Government announced that it would establish<br />

a MySkills website, an online database to inform<br />

students or potential students of their VET options<br />

to help them find the provider that best meets their<br />

needs. It will also allow students to make more<br />

informed choices about how to strengthen their<br />

skills base and will link with other sites such as the<br />

MyUni website. In the longer term, it is expected<br />

that with the inclusion of student outcome data, the<br />

site should also achieve improvements in the quality<br />

of training by showing providers where they excel<br />

and where improvements can be made<br />

(DEEWR 2010).<br />

While MySkills will publish valuable data, it will be<br />

limited to information relating to RTOs that receive<br />

public funding for accredited training delivery. The<br />

scope of public information on MySkills should be<br />

available for all VET providers, particularly since<br />

<strong>Australia</strong>n providers operate under a national<br />

infrastructure. Perhaps then VET providers would be<br />

held accountable for their actions.<br />

Greater transparency of outcome information will<br />

not only enable students and employers to make<br />

informed choices of provider, the evidence is that it<br />

positively impacts on provider behaviour. In England<br />

where the publication of qualification course<br />

and success rates is mandatory, the percentage<br />

of students completing whole courses has gone<br />

up from 50% to 75% in the last few years (Skills<br />

<strong>Australia</strong> 2010).<br />

Summary<br />

While the <strong>Australia</strong>n VET system has some<br />

exemplary providers and prominent amongst<br />

these are some <strong>TAFE</strong> institutes, more can be done<br />

to increase the overall quality of VET. There are<br />

undoubtedly some excellent practices being applied<br />

but without nationally consistent regulation, clear<br />

assessment practices, and better accountability, the<br />

overall quality of the VET system will continue to<br />

remain unclear. In my opinion, <strong>TAFE</strong> institutes should<br />

be more proactive in the pursuit for change – one<br />

simple way would be to get on the front foot and<br />

voluntarily publish individual provider information.<br />

This would go a long way to confirm a growing<br />

public confidence in the system.<br />

References<br />

<strong>Australia</strong>n Quality Training Framework (AQTF) 2007, AQTF essential<br />

standards for registration,<br />

www.training.com.au/.<br />

Department of Education, Employment and Workplace Relations (DEEWR)<br />

2010, www.deewr.gov.au/Department/Budget/Documents/<br />

FactSheet10BudgetMySkills-JS.pdf.<br />

Hoeckel, K, Field, S, Justesen, TR & Kim, M 2008, Learning for jobs: OECD<br />

reviews of vocational education and training, <strong>Australia</strong>, November,<br />

www.oecd.org/dataoecd/27/11/41631383.pdf.<br />

National Quality Council (NQC) 2008, Investigation into industry<br />

expectations of vocational education and training assessment:<br />

final report, June, www.training.com.au/documents/NQC_VET_<br />

Assessment_Report.pdf.<br />

National Quality Council (NQC) 2009, Quality assessment practices,<br />

Stage 1 report, www.nqc.tvetaustralia.com.au/nqc_publications.<br />

Skills <strong>Australia</strong> 2010, Forging a vision for <strong>Australia</strong>n vocational education<br />

and training: a discussion paper on the future of the VET system,<br />

Canberra, ACT.<br />

TVET n.d., ‘NQC quality of assessment action group’, www.nqc.tvetaustralia.<br />

com.au/about_nqc/action_groups/quality_of_assessment.


The toothless tiger:<br />

Are competency-based qualifications relevant<br />

in a 21st century knowledge society<br />

23<br />

ASSOCIATE PROFESSOR<br />

LEESA WHEELAHAN<br />

LH Martin Institute, University of Melbourne<br />

Leesa Wheelahan is an associate professor<br />

at the LH Martin Institute, University of<br />

Melbourne. Her research interests include<br />

tertiary education policy and practice and<br />

student equity. She is particularly interested<br />

in the development of ‘mixed-sector’<br />

tertiary education institutions and led an<br />

NCVER project on higher education in <strong>TAFE</strong>.<br />

Leesa is also interested in the nature of VET<br />

qualifications and competency-based<br />

training and training packages. Her PhD on<br />

the role of knowledge in vocational<br />

qualifications led to her book, Why<br />

knowledge matters in curriculum: a social<br />

realist argument. As well as teaching VET<br />

teachers in different universities, Leesa has<br />

been a <strong>TAFE</strong> teacher and worked in<br />

academic development and policy in a<br />

dual-sector university.<br />

She is leading a project on the quality of<br />

VET teaching, teacher education<br />

qualifications and continuing professional<br />

development.<br />

The putative purpose of competency-based training<br />

(CBT) is that which will deliver the skills and<br />

knowledge that <strong>Australia</strong>n industry needs in an<br />

increasingly competitive international economy.<br />

Its introduction was part of broader reforms to<br />

vocational education and training (VET) that were<br />

designed to achieve two objectives:<br />

• To align educational outcomes with national<br />

economic priorities by aligning the outcomes<br />

of learning with industry requirements; and,<br />

to increase efficiency of education systems by<br />

ensuring that all learning that contributes to<br />

competency outcomes could be credentialed,<br />

including informal and non-formal learning.<br />

• To contribute to equity. CBT is meant to<br />

credential the skills that people already have,<br />

provide them with access to new skills, and<br />

support them in pathways, particularly for<br />

disadvantaged groups.<br />

The definition of competency has been ‘enhanced’<br />

to accommodate concerns that previous definitions<br />

were atomistic and did not provide sufficient access<br />

to underpinning knowledge. The most recent<br />

definition of competency explains that:<br />

The broad concept of industry competency<br />

concerns the ability to perform particular tasks<br />

and duties to the standard of performance<br />

expected in the workplace. Competency<br />

requires the application of specified skills,<br />

knowledge and attitudes relevant to effective<br />

participation in an industry, industry sector or<br />

enterprise (DEEWR 2009).<br />

This paper argues that CBT has not effectively<br />

achieved its designated objectives, and that the<br />

‘enhanced’ definition, while being an improvement,<br />

does not solve the fundamental problem which<br />

is that it continues to tie knowledge to specific<br />

workplace tasks and roles.


24<br />

<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

Unlike other Anglophone countries, <strong>Australia</strong> has<br />

a highly differentiated tertiary education system<br />

with CBT in VET, and curriculum in higher education.<br />

Differentiated systems are effective when they lead<br />

to different labour market destinations that draw<br />

on the different knowledge base of each sector.<br />

However:<br />

• VET graduates from diplomas and advanced<br />

diplomas often compete with bachelor<br />

graduates for the same positions, and diplomas<br />

are being replaced by degrees as the entry level<br />

qualification in many occupations (Foster et al.<br />

2007; Karmel & Cully 2009)<br />

• the ‘fit’ between qualifications and occupations<br />

is quite loose, except for regulated occupations.<br />

In 2008, only 30.3% of VET graduates reported<br />

that they were working in the occupation<br />

directly associated with their VET qualification<br />

(NCVER 2008, Table 7)<br />

• most workers do not move into a different<br />

occupational skill level post-training in VET,<br />

including over two-thirds of those in low paid<br />

occupations and 86% of those in higher paid<br />

occupations (Pocock 2009).<br />

It is difficult to sustain arguments for differentiated<br />

curriculum in VET and higher education when<br />

graduates compete for the same jobs. It is also<br />

difficult to argue that CBT results in efficiencies by<br />

training people for specific workplace tasks or roles<br />

when most people will not be employed in those<br />

jobs. And, it is difficult to sustain an argument that<br />

VET qualifications directly increase access to higher<br />

skilled occupations if this is measured by transition<br />

from a lower to a higher skill level. Yet these are the<br />

narrow purposes of VET qualifications as defined in<br />

policy, and these are how they should be measured.<br />

Outcomes for VET graduates from 2003–2009 show<br />

that the percentage in employment after training<br />

peaked in 2007 but otherwise was not much<br />

different; and, the percentage in further study after<br />

training declined by almost 8%. Demand for tertiary<br />

education declines with strong labour markets, but<br />

strong labour markets also in part account for the<br />

increase in employment outcomes. Some groups<br />

experienced little or no growth in employment<br />

during this period, particularly young people<br />

aged between 15–19 years. Their employment<br />

outcomes declined from 2001–2008 by almost<br />

3% and their further study outcomes declined by<br />

5%. Equity groups are over-represented in low level<br />

VET qualifications and languish in Certificates I and<br />

II which have appalling employment and further<br />

study outcomes.<br />

The new definition of CBT does not address the<br />

fundamental problem which is that learning<br />

outcomes are still based on workplace tasks and<br />

roles. This means that units of competency are based<br />

on a disaggregated view of the workplace, so that<br />

‘becoming competent’ consists of aggregations of<br />

workplace tasks and roles that have been defined<br />

independently of each other. Moreover, it is still<br />

a requirement that knowledge ‘should only be<br />

included if it refers to knowledge actually applied at<br />

work’ (DEEWR 2009).<br />

So, rather than providing students with access to<br />

the applied disciplinary knowledge that underpins<br />

occupational practice (as in the professions),<br />

they are only provided with contextually specific<br />

applications of knowledge. This is because<br />

knowledge is delocated from the applied disciplines<br />

and tied to specific workplace requirements.<br />

Students may be able to associate a contextually<br />

specific application of knowledge with a specific<br />

context, but it does not help them if they need


<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

25<br />

to select a different application of knowledge,<br />

understand why they need to do this and not that,<br />

and creatively apply knowledge in new contexts.<br />

Students must be able to choose and they can only<br />

do this if they have access to the applied disciplines.<br />

Unless they have this access, knowledge is not<br />

under their control. CBT ties knowledge to work<br />

as it currently is and does not build capacity for<br />

the future. It also denies students access to the<br />

knowledge they need to study at a higher level in<br />

their field and thus, undermines the link between<br />

occupational and educational progression. Students<br />

also need access to theoretical knowledge so they<br />

can participate in debates and controversies in<br />

their occupational field of practice. They need to be<br />

able to develop critical perspectives if they are to<br />

contribute to innovation.<br />

VET qualifications need to prepare people for a wider<br />

range of workplace destinations and occupations<br />

rather than a specific focus on workplace tasks<br />

and roles. Society, communities, workplaces and<br />

individuals benefit when high proportions of<br />

the population have non-school qualifications<br />

and higher level qualifications, and we need to<br />

recognise that qualifications serve more than one<br />

purpose. Young people in particular need access<br />

to qualifications that will support them in their<br />

transition to adulthood as active, contributing<br />

members of society. However, this would require a<br />

wider view of education and access to an enriched<br />

curriculum that supports students to situate<br />

themselves in their occupation and to equip them<br />

with the capacities they need to participate as active<br />

citizens.<br />

References<br />

Department of Education, Employment and Workplace Relations 2009,<br />

Training Package Development Handbook, viewed 24 April 2010,<br />

www.deewr.gov.au/Skills/Overview/Policy/TPDH/Pages/default.aspx.<br />

Foster, S, Delaney, B, Bateman, A & Dyson, C 2007, Higher-level vocational<br />

education and training qualifications: their importance in today’s<br />

training market, National Centre for Vocational Education Research,<br />

Adelaide, viewed 7 May 2008, www.ncver.edu.au/publications/1798.<br />

html.<br />

Karmel, T & Cully, M 2009, The demand for training, National Centre for<br />

Vocational Education Research, Adelaide, viewed 27 February 2009,<br />

www.ncver.edu.au/publications/2124.html.<br />

National Centre for Vocational Education Research (NCVER) 2008, <strong>Australia</strong>n<br />

vocational education and training statistics: student outcomes 2008,<br />

NCVER, Adelaide, viewed 7 February 2009, www.ncver.edu.au/<br />

statistic/publications/2083.html.<br />

Pocock, B 2009, Low-paid workers, changing patterns of work and life, and<br />

participation in vocational education and training: a discussion starter,<br />

National Centre for Vocational Education Research, Adelaide, viewed<br />

13 March 2009, www.ncver.edu.au/publications/2104.html.


26<br />

Tiger or pussycat:<br />

What’s in a name <strong>TAFE</strong> by any<br />

other name<br />

The East Gippsland <strong>TAFE</strong> brand<br />

strategy story:<br />

August 2009–August 2010<br />

East Gippsland <strong>TAFE</strong> drivers to examine our brand<br />

ANGELA HUTSON<br />

Chief Executive Officer, East Gippsland<br />

Institute of <strong>TAFE</strong><br />

Angela has been CEO of East Gippsland<br />

<strong>TAFE</strong> for six years. She has a passion for<br />

people, places, new ways of working,<br />

community and industry engagement<br />

and polygamous organisational<br />

partnerships. She is also Vice-President of<br />

the Regional Hospital Board, Vice-Chair of<br />

the Regional Development <strong>Australia</strong>-<br />

Gippsland Committee, a member of the<br />

East Gippsland Economic Development<br />

Advisory Board and a Ministerial<br />

appointee to the <strong>TAFE</strong> Development<br />

Centre Board. Her last qualification was a<br />

Master in Organisational Leadership and<br />

her next one will be in Commercial<br />

Cookery – through <strong>TAFE</strong>, of course. She<br />

also holds a Grad Dip Bus (E&I), Grad Cert<br />

Enterprise Mgt, DipEd, and a BA.<br />

• Policy context is a given, for example, Securing<br />

jobs for your future – Skills for Victoria.<br />

• It is an opportune time to examine our brand in<br />

the context of full contestability.<br />

• We can’t rest on our laurels – what gave us<br />

success in the past will not guarantee our<br />

future.<br />

• We need to acknowledge our history, our<br />

success, our story, our experience but that is<br />

not enough.<br />

• We need a common language/message/script.<br />

• We need to promise to provide value rather<br />

than focusing on price.<br />

History<br />

It is thirty-six years since the Kangan Report called<br />

for <strong>TAFE</strong> to provide people with education to meet<br />

their freely chosen vocational needs. The report<br />

says <strong>TAFE</strong>’s job is not just to supply skilled labour<br />

for industry and commerce. All technical colleges<br />

became known as Technical and Further Education<br />

Colleges. Individual opportunity and social<br />

improvement became catch-cries and important<br />

philosophies.<br />

In the 1990s, as Vocational Education and Training<br />

(VET) became the term associated with the private<br />

and public components of the sector, which by<br />

now was an industry in itself, the national nature of<br />

training was strengthened.<br />

The TDA role is to position <strong>TAFE</strong> institutes as the<br />

major training brand delivering skills in <strong>Australia</strong>.


<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

27<br />

Each state and territory has a different approach to<br />

the use of the <strong>TAFE</strong> descriptor.<br />

At the institute level, the role is to leverage off this<br />

brand or define their own.<br />

The Victorian <strong>TAFE</strong> Association (VTA) commissioned<br />

a quantitative research project and results were<br />

announced in April 2009: ‘Community Attitudes to<br />

<strong>TAFE</strong>’ – strong brand recognition – choose b/c of<br />

range of courses – for training and reskilling and b/c<br />

of location/proximity.<br />

Under the Education and Training Reform<br />

Amendment (Skills) Bill 2010 currently before the<br />

Victorian Parliament, there is an amendment to say<br />

that providers and other bodies which are not <strong>TAFE</strong><br />

institutes may not give a misleading impression that<br />

they are. The purpose is to protect the <strong>TAFE</strong> ‘brand’.<br />

The bill aims to protect students from being misled<br />

into dealing with a provider, believing that it is a<br />

government <strong>TAFE</strong> institution when it is not.<br />

East Gippsland <strong>TAFE</strong> brand review<br />

process<br />

Commissioning a review of the East Gippsland <strong>TAFE</strong><br />

brand represents an opportunity to be bold and<br />

achieve clear differentiation<br />

• Organisational brand name = emotive brand<br />

positioning<br />

• Organisational descriptor = education market<br />

context<br />

• Brand promise = benefits/value proposition<br />

• We have a logo not a brand<br />

• Road to nowhere<br />

• A frightening mask<br />

• A tree that time forgot<br />

Internal research – key messages<br />

Board mandate for corporate image to reflect vision<br />

of a dynamic professional organisation focused on<br />

revenue growth from new markets where we can<br />

promote areas of specialisation outside our region.<br />

Our Strategic Direction Statement necessitates a<br />

more global versus parochial brand strategy and<br />

corporate image.<br />

Strong pride in our service provision and internal<br />

culture is not reflected in attitudes towards corporate<br />

image and brand positioning:<br />

• East Gippsland <strong>TAFE</strong> has a disjointed and<br />

inconsistent corporate image which requires a<br />

cohesive brand strategy to leverage the relevant<br />

strengths of the master brand with sub brands<br />

• geographic and local community heritage<br />

are a double-edged sword providing emotive<br />

connection and relevance but at the same<br />

time East Gippsland <strong>TAFE</strong> has to be positioned<br />

as a more progressive organisation becoming<br />

established and more relevant in new markets<br />

to meet future growth objectives.<br />

The higher education market is highly competitive<br />

with a range of institutions employing sophisticated<br />

branding and marketing practices.<br />

External research – key messages<br />

Strong relationship with local business, key<br />

community and regional stakeholders:<br />

• seen as an organisation that is an instinctive<br />

part of the community and region<br />

• seen as a leader providing quality education<br />

services while playing a vital role in regional<br />

development.<br />

Seen to provide a high standard of services which<br />

are aligned with brand values identified by internal<br />

research:


28<br />

<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

• flexible, responsive, individualised and success<br />

focused.<br />

Existing brand strategy and corporate image creates<br />

confusion and fails to capitalise on the leadership<br />

position that East Gippsland <strong>TAFE</strong> has within the<br />

community and region:<br />

• brand recognition is high but corporate image<br />

fails to convey brand values.<br />

Online research – key messages – 800+<br />

participants<br />

• Specialisation and flexibility are the catalysts<br />

for study outside the local area.<br />

• Need to explore <strong>TAFE</strong> versus alternative new<br />

provider descriptors.<br />

• Predominant reason to study is to achieve<br />

skills and further qualifications to enhance<br />

employment and career opportunities.<br />

• Brand values must reflect flexibility and<br />

convenience for individual needs.<br />

• Brand attributes must focus on qualifications,<br />

skills and career start.<br />

• <strong>TAFE</strong> brand is strong as a provider of a broad<br />

range of services.<br />

• University brand is strong but cannot deliver<br />

the breadth of services.<br />

Brand descriptors<br />

<strong>TAFE</strong> brand reputation reflects values of ‘hands on<br />

skills development’ and ‘provides a broad range of<br />

skills education’.<br />

<strong>TAFE</strong> did not rate highly, seen as traditional and old<br />

fashioned.<br />

Tertiary Education Centre seen as reputable and<br />

broad ranging but didn’t evoke as clear a meaning<br />

as <strong>TAFE</strong>.<br />

<strong>TAFE</strong> has an established brand equity with clearly<br />

defined positioning, brand values and attributes:<br />

• clearly understood<br />

• strong resonance<br />

• diversity of skills<br />

• broader than TECH<br />

• practical hands on skills development<br />

• reputable provider of tertiary education<br />

• provides a broad range of skills.<br />

Summary<br />

a. Strong recognition and positive community<br />

awareness of <strong>TAFE</strong>.<br />

b. Recognition of recent Victorian regional <strong>TAFE</strong><br />

campaign – ‘better hope she is <strong>TAFE</strong> qualified’.<br />

c. ‘Institute’ seen as polarising and evokes medical<br />

associations and clinics.<br />

d. TEC(H) associated with old technical based<br />

education/hands on.<br />

e. TEC – tertiary seen as higher education and a<br />

bit meaningless as a new descriptor.<br />

Decision making factors<br />

Qualitative and quantitative research validation<br />

given to the following attributes (benefits) of<br />

undertaking training/education at <strong>TAFE</strong>:<br />

• ‘An environment where I can excel and achieve’<br />

• ‘Flexibility of education that fits my lifestyle’.<br />

Outcomes…a new brand strategy<br />

• Aspirational brand name which promises to tap<br />

into the goals, ambitions and drivers for career<br />

and personal development.


<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

29<br />

• Overwhelming majority prefer an aspirational<br />

brand promise…dream-study-achieve.<br />

• Retaining the benefit of <strong>TAFE</strong> as the descriptor<br />

within an education market context.<br />

• Currently we are evaluating the following<br />

issues: legal, resource, political, and<br />

commissioning a design for our new brand<br />

strategy.<br />

References<br />

<strong>Australia</strong>n Committee on Technical and Further Education (ACO<strong>TAFE</strong>) 1974,<br />

<strong>TAFE</strong> in <strong>Australia</strong>: report on needs in technical and further education,<br />

[Kangan Report], April, AGPS, Canberra, www.voced.edu.au/docs/<br />

landmarks/TD_LMR_85_...<br />

Department of Innovation, Industry and Regional Development 2008,<br />

Securing jobs for your future: skills for Victoria, August, Victorian<br />

Government, Melbourne, www.skills.vic.gov.au/__data/assets/<br />

pdf_file/0003/15969/Skills-Reform_web.pdf.<br />

Victorian <strong>TAFE</strong> Association (VTA) 2009, Community attitudes to <strong>TAFE</strong>, April,<br />

www.vta.vic.edu.au/.../Sue_Loukomitis_Community_Attitudes_<br />

to_<strong>TAFE</strong>.ppt.


30<br />

Tiger stripes:<br />

What should performance<br />

benchmarks look like<br />

DR TOM KARMEL<br />

Managing Director, National Centre for<br />

Vocational Education Research<br />

Dr Karmel took up the position of<br />

Managing Director, National Centre for<br />

Vocational Education Research (NCVER) in<br />

August 2002. Prior to this position he held<br />

senior appointments in the Federal<br />

government areas of education,<br />

employment, labour market research and<br />

the Bureau of Statistics. His research<br />

interests have centred on the labour market<br />

and the economics of education, focusing<br />

on empirical modelling, and he has a<br />

particular interest in performance indicators<br />

both in higher education and vocational<br />

education and training.<br />

He has an honours degree in mathematical<br />

statistics (Flinders University), a Master of<br />

Economics and a doctorate from the<br />

<strong>Australia</strong>n National University on the<br />

impact of increasing education levels on<br />

the <strong>Australia</strong>n workforce.<br />

Introduction<br />

The National Centre for Vocational Education<br />

Research (NCVER) has been interested in publishing<br />

institutional level statistics for some time, and<br />

a number of statistical publications have been<br />

released that provide data for individual providers<br />

but without names. This limits their usefulness<br />

because the whole point of individual provider data<br />

is so that readers can make comparisons across<br />

institutions. The reason for NCVER’s current approach<br />

is that the current Vocational Education and Training<br />

(VET) data protocols proscribe the publication of<br />

data for individual providers without the permission<br />

of the provider. This protocol has meant that, unlike<br />

for higher education where tables of indicators have<br />

been the norm for many years, there has been a<br />

complete absence of performance indicators for the<br />

VET sector.<br />

The Commonwealth government signalled in the<br />

2010 Budget that this situation is about to change,<br />

with funding provided for the development of the<br />

MySkills website for VET providers.<br />

Performance indicators need attention on three<br />

fronts. The first is the range of indicators that should<br />

be considered. The second is the unit of analysis -<br />

the provider as a whole or individual subject area.<br />

The third is the issue of statistical reliability.<br />

Likely indicators<br />

We need to distinguish between context and<br />

performance indicators. The former provide useful<br />

context to the reader so that he or she has some<br />

feeling for the type of institution being referred to.<br />

Obvious context indicators include:<br />

• Measures of size (number of students, full<br />

year training equivalents [FYTEs], number of<br />

campuses)


<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

31<br />

• Age distribution<br />

• Gender distribution<br />

• Fields of study distribution<br />

• Levels of study distribution<br />

• Percentage of full-time/part-time students<br />

• Percentage of students in various groups (for<br />

example, indigenous, disability, non-English<br />

speaking, regional distribution).<br />

Performance indicators by contrast need to focus on<br />

outcomes. Possibilities include:<br />

• Load pass rates<br />

• Qualification completion rates<br />

• Student satisfaction: overall satisfaction,<br />

teacher quality. assessment quality, learning<br />

outcomes, reason for leaving, whether achieved<br />

main goal<br />

• Employment outcomes: whether employed,<br />

whether employed full-time, wages,<br />

occupational status. Note that employment<br />

status before training needs to be taken into<br />

account here.<br />

Performance indicators need to have face validity,<br />

be robust, and be able to differentiate between<br />

institutions. By ‘face validity’ we mean that if<br />

institution A has a higher score than B then,<br />

everything else being equal, it will be generally<br />

accepted that institution A is performing better than<br />

B. By robustness we are referring to the amount of<br />

noise in the indicator. Thus performance indicators<br />

calculated on insufficient student numbers will be<br />

very noisy and not robust. Finally, indicators need to<br />

be able to differentiate between institutions. There<br />

is little point in having a performance indicator<br />

which takes more or less the same value for every<br />

institution.<br />

The indicators we suggested above can all be<br />

derived from large scale data collections – either<br />

the students and courses collection or the student<br />

outcome survey. More radical indicators are possible<br />

if we broaden the source data. In particular, some<br />

websites allow individuals to rate various aspects<br />

of an institution, in a similar way to Amazon<br />

asking readers to rate books. This approach is quite<br />

common in the United States but probably would<br />

not be appropriate for an ‘official’ site.<br />

There have also been suggestions within the<br />

<strong>Australia</strong>n Quality Training Framework (AQTF)<br />

that indicators of employer satisfaction should be<br />

pursued. The difficulty here is that there is no way<br />

of collecting reliable data on individual providers.<br />

While the Survey of Employer Use and Views is<br />

conducted on a regular basis, it is designed to obtain<br />

use of, and views on, various aspect of the VET<br />

system and cannot be used to provider indicators of<br />

individual provider performance.<br />

The appropriate level of analysis<br />

<strong>TAFE</strong>s are rather large institutions and so the idea<br />

of overall performance is problematic. Some areas<br />

within a <strong>TAFE</strong> may be much stronger than others.<br />

This suggests that it might be better to calculate<br />

performance indicators for fields of study, or even<br />

a field of study by qualification level. The problem<br />

with this is that the number of students at a field of<br />

study level will be a lot smaller than at a whole of<br />

institution level. This means that the performance<br />

indicators will be more robust at a whole of<br />

institution level but potentially less informative.<br />

Common websites such as the ones in the United<br />

Kingdom typically allow the user to specify the field<br />

of study. Interestingly, these websites don’t seem to<br />

worry too much about the statistical properties of<br />

the indicators.


32<br />

<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

Statistical approaches<br />

There are two basic approaches to adjust for the fact<br />

that providers have different student profiles, and<br />

these differences impact on performance indicators.<br />

First, multilevel regression can be used to separate<br />

the provider specific aspect of an indicator from<br />

the effect of the characteristics of students. An<br />

example is given in Curtis (forthcoming 2010) in<br />

which the module completion rate of individual<br />

<strong>TAFE</strong>s is modelled as a function of a range of student<br />

characteristics. The control variables comprise:<br />

gender, age, indigenous status, disability status,<br />

commencement status, location, employment<br />

status, school attainment, post-school qualifications,<br />

reasons for study, study load, whether at school,<br />

main field of education, <strong>Australia</strong>n Qualifications<br />

Framework (AQF) level, main delivery mode and<br />

main funding source. Curtis finds that 95% of<br />

the variation in observed module pass rates can<br />

be explained by these characteristics of students,<br />

leaving 5% of the variation which is attributed<br />

to institutional factors. Putting it another way,<br />

the observed modules pass rates are a very poor<br />

indicator of institutional performance and it<br />

would be inappropriate to use the raw scores as<br />

an indicator of performance. When institutions are<br />

ranked by the modelled module pass-rate (that<br />

is, abstracting from student characteristics), we<br />

find that there are bands at the top and bottom<br />

in which the providers are statistically different,<br />

but the performance of many in the middle is not<br />

statistically different from each other. Figure 1 shows<br />

the results with the diamond representing the<br />

modelled performance relative to the overall average<br />

(the bars show statistical confidence intervals).<br />

Figure 1 Profile-adjusted competency<br />

completion rates for <strong>TAFE</strong> providers<br />

This graphical presentation shows why relative<br />

performance should not be converted into ranks, for<br />

the simple reason that the middle performers are<br />

very close to each other. For example, <strong>TAFE</strong>s ranked<br />

between 10 and 20 are not statistically different<br />

from each other.<br />

The second approach is to identify peers for each<br />

provider.<br />

There are various ways of doing this. The first is to<br />

take a naive approach and group them together on<br />

variables that have some face validity. For example,<br />

we could classify providers by size and whether they<br />

are city based or not. The obvious difficulty with this<br />

is that two providers may be similar in size but have<br />

very different orientations and student bases.<br />

The second way is to undertake a multivariate<br />

cluster analysis which groups providers together<br />

on the basis of certain characteristics. Essentially<br />

the technique works out the distance between<br />

providers on the basis of differences between<br />

the characteristics. The advantage of this method<br />

over the first method is that it is less arbitrary and<br />

can take into account a considerable number of


<strong>TAFE</strong> IN THE YEAR OF THE TIGER<br />

33<br />

variables that are relevant. However, there are two<br />

disadvantages. The first is that we need to specify<br />

the relative importance of variables; otherwise<br />

every variable is treated as important as every other<br />

variable. The second disadvantage is that inevitably<br />

the groupings produced by the cluster analysis will<br />

not accord with the ‘common sense’ priorities of<br />

some stakeholders, who will then attack the validity<br />

of the technique.<br />

The third possibility is to define peers on the basis<br />

of predicted values for a range of performance<br />

indicators, where the predictions take into account<br />

the student characteristics of each provider.<br />

The approach is to run regressions predicting<br />

the performance indicators in question. The<br />

peers of a provider are the half dozen providers<br />

whose predicted performance is close to that<br />

of the provider in question. The idea is that the<br />

characteristics of these providers are very similar in<br />

the way that matters for the performance indicators.<br />

The third possibility is attractive but again suffers<br />

from the difficulty that peers will not necessarily<br />

accord with ‘common sense’.<br />

Irrespective of which method is used, it is still<br />

important to take into account the statistical<br />

variation of the performance indicator. Once we<br />

have defined a set of peers we still need to make a<br />

judgment about whether, for example, a module<br />

completion rate of 87% is significantly different<br />

from one of 85%. This will depend on how many<br />

observations are used to generate the indicator for<br />

each provider.<br />

Final comments<br />

Indicators in the VET sector are inevitable. There<br />

is a demand for them by consumers and by<br />

regulators. Providers should also be seeking them<br />

for benchmarking purposes. The one thing that is<br />

certain is that they will be controversial – providers<br />

who rank highly will be happy to use them but<br />

those who rank more lowly will denigrate them. To<br />

ensure that indicators are defensible it is critical that<br />

the serious statistical issues that are associated with<br />

them are addressed.<br />

References<br />

Curtis, D (forthcoming 2010) Evaluating institutional performance indicators<br />

in VET, Technical <strong>Paper</strong>, NCVER, Adelaide.


34<br />

The Government’s Priority<br />

Drive<br />

KYM PEAKE<br />

Deputy Secretary, Skills Victoria, Department<br />

of Innovation, Industry and Regional<br />

Development (DIIRD)<br />

Before joining the Department in early<br />

2010, Kym worked in the Department of<br />

the Prime Minister and Cabinet (PM&C) as<br />

Executive Co-ordinator, Productivity and<br />

Inclusion, and Senior Adviser Policy Liaison.<br />

Kym has extensive experience working at<br />

State and Commonwealth levels, leading<br />

complex policy, legislation and service<br />

delivery reforms. In Victoria, Kym led<br />

reforms for ‘at risk’ children and families,<br />

ensuring services meet the needs of<br />

vulnerable groups and addressing barriers<br />

to social and economic participation.<br />

Prior to returning to PM&C, Kym was head<br />

of a public sector governance practice at<br />

KPMG, advising governments in <strong>Australia</strong><br />

and Dubai on governance and strategy<br />

issues relating to urban development,<br />

affordable housing, emergency services,<br />

approaches to social regulation and the<br />

integration of health research, education<br />

and clinical service delivery.<br />

In 2008 the Government delivered Securing jobs<br />

for your future – Skills for Victoria, a $316 million<br />

major reform package directed at addressing<br />

skills shortages and building Victoria’s capacity for<br />

economic growth. The key features of the reforms<br />

were the introduction of a student entitlement to<br />

government subsidised training; demand-driven<br />

funding; a more contestable market for training; a<br />

revised fees and charges schedule; and introduction<br />

of VET-FEE HELP for Diploma and Advanced Diploma<br />

students.<br />

In the development and implementation of skills<br />

reform, the Government has a clear vision for the<br />

vocational education and training (VET) sector –<br />

one in which providers are dynamic, competitive,<br />

able to increase their market share through pursuing<br />

growing opportunities and attracting students from<br />

wider backgrounds and locations. The reforms are<br />

designed to increase the number of people training<br />

in areas of skills need; development of an effective<br />

and efficient training system; ensuring this skills<br />

system is responsive to industry needs; and the<br />

creation of a culture of lifelong skills development.<br />

Together with the recently introduced Education<br />

and Training Reform Amendment (Skills) Bill,<br />

the reforms will provide Victorians with a highly<br />

effective and progressive skills sector better able to<br />

support economic and social productivity objectives.<br />

In a demand-driven system, the role of government<br />

will change from that of a ‘purchaser’ of student<br />

places to that of a ‘market facilitator’, encouraging<br />

the delivery of courses to more students in areas<br />

of high demand. Equally, the role of our <strong>TAFE</strong>s,<br />

other VET providers and industry will change in<br />

a demand-driven system, to one of providing<br />

expanded opportunities that are responsive to<br />

industry and community needs.


35<br />

Importantly, the Victorian Government recognises<br />

the critical role our <strong>TAFE</strong> institutes play in the<br />

VET sector, and will continue to support Victoria’s<br />

high quality <strong>TAFE</strong> institutes to provide a full range<br />

of training services while seeking to capture the<br />

new opportunities presented by the reforms. For<br />

example, the Government is investing an additional<br />

$33 million in the <strong>TAFE</strong> and Adult, Community<br />

and Further Education (ACFE) sectors to ensure<br />

they have the capability to grow and expand in<br />

the new environment. The sector will also benefit<br />

from a significant information technology upgrade<br />

with $20 million committed to upgrading <strong>TAFE</strong><br />

broadband. Additionally, Securing jobs for your future<br />

provides workforce development for teachers and a<br />

new program to attract industry experts as teachers<br />

to further support providers in the new system.<br />

In the implementation of the skills reform program<br />

there was extensive consultation with the sector.<br />

Skills Victoria held 108 information sessions and<br />

workshops for providers between November 2008<br />

and June 2010. The information sessions and<br />

workshops included the information sessions on<br />

the new business rules, round tables with <strong>TAFE</strong><br />

Chief Executive Officers, information sessions on<br />

implementation guides; and one-on-one meetings<br />

with <strong>TAFE</strong>s who requested them.<br />

2010 Review<br />

In any reform of the size and scale of the skills reform<br />

program, it is important to monitor implementation.<br />

In 2010, the Victorian Government has reviewed<br />

Securing jobs for your future to examine the Victorian<br />

Government’s progress on the reforms, to provide<br />

information on how those initiatives contribute<br />

to the achievement of agreed State and national<br />

targets and objectives. The Review also sought to<br />

examine early impacts of the Victorian Training<br />

Guarantee on those cohorts for which it has now<br />

been implemented.<br />

To be successful in this new environment, VET<br />

providers must operate to the highest standards<br />

of efficiency, quality and transparency. This also<br />

presents the opportunity for providers to increase<br />

their capacity to compete and develop their business<br />

acumen.<br />

Education and Training Reform<br />

Amendment (Skills) Bill<br />

In this increasingly competitive demand driven<br />

environment it is imperative to ensure that, whilst<br />

maintaining operational independence, VET<br />

providers, both public and private, operate in an<br />

appropriate governance framework that provides<br />

accountability and transparency.<br />

Therefore, the Victorian Government recently<br />

introduced the Education and Training Reform<br />

Amendment (Skills) Bill which aims to improve<br />

Victoria’s training system in four ways. First, and<br />

most importantly, it aims to protect students’ rights<br />

and ensure their fair treatment. Secondly, it improves<br />

the regulatory system for vocational education and<br />

training. Thirdly, it reforms the governance of the<br />

state’s <strong>TAFE</strong> institutions and agencies. And fourthly,<br />

it enshrines in legislation the State’s guarantee of<br />

training places.<br />

In particular, the reforms to <strong>TAFE</strong> governance<br />

arrangements are designed to strengthen their<br />

managing boards and clarify lines of accountability<br />

between those boards and the minister. These<br />

reforms are consistent with other governance<br />

models for public entities engaging in commercial<br />

functions enabled through legislation. It is<br />

important that these institutions have the range<br />

of commercial, financial and management skills


36<br />

and experience that are needed for them to direct<br />

their institutes in the new, demand-driven and<br />

competitive training market.<br />

This Bill represents one of the most significant<br />

reforms to education and training in Victoria in<br />

recent years. It will better equip our institutions to<br />

meet the challenges of a competitive, demanddriven<br />

training market and will significantly<br />

improve governance, accountability and regulatory<br />

arrangements.<br />

Pathways to tertiary education<br />

An Expert Panel, chaired by Professor Kwong Lee<br />

Dow, was commissioned to advise the Victorian<br />

Government on the growth of Victorian tertiary<br />

education, found that by 2025 we will need 47<br />

per cent of Victorians in the age group 25 to 34 to<br />

hold a bachelor degree or above to meet industry<br />

needs. In analysing how many people Victoria’s<br />

knowledge economy will need with bachelor level<br />

qualifications, the Panel also recognised that there is<br />

also a need for a greater number of people with VET<br />

qualifications.<br />

To achieve this there will be two preconditions:<br />

• greater diversity of providers able to offer<br />

Commonwealth supported places, with <strong>TAFE</strong><br />

institutes able to quickly grow degree level<br />

output in areas that are not necessarily covered<br />

by Table A providers<br />

• clearer pathways alternate to the traditional<br />

school to university model, as traditional<br />

pathways won’t be sufficient to achieve the<br />

structure and skills profile the Expert Panel<br />

identified as essential to maintain economic<br />

and social wellbeing.<br />

In this latter context, better structured pathways<br />

between vocational and higher education are seen<br />

as key strategies for maximising participation in<br />

and attainment of graduate qualifications. This<br />

further presents the opportunity for VET providers<br />

to compete for an expanding market. A range of<br />

Victorian VET and university partnerships currently<br />

exist which the Victorian Government is seeking to<br />

support and extend, in particular through credit/<br />

articulation arrangements, franchised arrangements<br />

and joint VET/higher education delivery. Several<br />

Victorian <strong>TAFE</strong>s already offer bachelor degrees and<br />

are well positioned to drive up participation in<br />

higher level qualifications. <strong>TAFE</strong> NSW has recently<br />

been registered as a higher education provider in<br />

NSW and will begin to deliver higher education<br />

programs from February 2011.<br />

Victoria has the unique and enviable position<br />

of having four of the nation’s five dual sector<br />

institutions. With existing access to the<br />

Commonwealth Supported Places for their<br />

higher education programs, these institutes<br />

are well placed to provide integrated pathways<br />

from industry led delivery of national vocational<br />

qualifications, through to higher education. The<br />

Victorian Government supports the extension of<br />

Commonwealth Supported Places to any higher<br />

education provider, including VET providers, which<br />

meets quality standards. The commencement of<br />

new University Acts this year has recognised that a<br />

modern university may reach out of the traditional<br />

domains of higher education and deliver other forms<br />

of education and training.


THE HYBRID TIGER: ONE TERTIARY – A CONNECTED SECTOR<br />

37<br />

BRUCE MACKENZIE PSM<br />

Chief Executive, Holmesglen Institute and<br />

Chair, <strong>TAFE</strong> <strong>Directors</strong> <strong>Australia</strong><br />

With over 25 years in the field of vocational<br />

education, Bruce Mackenzie PSM has<br />

played a leading role in the successful<br />

development and implementation of the<br />

<strong>TAFE</strong> system in Victoria. His contribution to<br />

the vocational education and training (VET)<br />

sector was formally recognised in his<br />

selection for the 1994 National AUS<strong>TAFE</strong><br />

Award for Educational Leadership. In the<br />

2005 <strong>Australia</strong> Day Honours List, Bruce<br />

Mackenzie was awarded the Public Service<br />

Medal for outstanding services to<br />

vocational education. He was a founding<br />

member of <strong>TAFE</strong> <strong>Directors</strong> <strong>Australia</strong> and is<br />

currently its Chair.<br />

Holmesglen Institute enrols over 50,000<br />

students each year, trades locally, nationally<br />

and internationally with substantial<br />

international contracts in the Middle East. It<br />

offers courses over three educational<br />

sectors, upper secondary, vocational and<br />

higher education.<br />

PROFESSOR GREG CRAVEN<br />

Vice-Chancellor, <strong>Australia</strong>n Catholic<br />

University<br />

Professor Greg Craven, lawyer and<br />

academic, commenced as Vice-Chancellor<br />

of the <strong>Australia</strong>n Catholic University in<br />

February 2008. An expert in public law, he<br />

has published numerous journal articles<br />

and four books, including Conversations<br />

with the Constitution. A regular contributor<br />

to public debate, he is a columnist for the<br />

<strong>Australia</strong>n Financial Review.<br />

Prior to his current appointment, Professor<br />

Craven served as Deputy Vice-Chancellor<br />

(Strategy & Planning) at Curtin University<br />

of Technology in Western <strong>Australia</strong>, where<br />

he also held the position of Professor of<br />

Government and Constitutional Law, having<br />

previously served as Executive Director of<br />

the John Curtin Institute of Public Policy.<br />

Professor Craven was Foundation Dean and<br />

Professor of Law at the University of Notre<br />

Dame <strong>Australia</strong>, and Reader in Law at the<br />

University of Melbourne. He also served as<br />

Crown Counsel to the Victorian Government<br />

from 1992 to 1995.


38<br />

THE HYBRID TIGER: ONE TERTIARY – A CONNECTED SECTOR<br />

• How would students benefit from a new,<br />

connected ‘tertiary education sector’<br />

• How do universities and <strong>TAFE</strong> institutes best<br />

meet students’ needs<br />

• Would industry and the community be<br />

satisfied<br />

A conversation between Bruce Mackenzie, CEO,<br />

Holmesglen Institute and Professor Greg Craven,<br />

Vice-Chancellor, <strong>Australia</strong>n Catholic University<br />

The following extract is from Andrew Trounson’s<br />

article in The <strong>Australia</strong>n, 15 September 2010:<br />

UNIVERSITIES may complain that<br />

commonwealth funding doesn’t cover<br />

the cost of teaching, but the chairman<br />

of <strong>TAFE</strong> <strong>Directors</strong> <strong>Australia</strong> believes<br />

the funding rate is “pretty reasonable”.<br />

The comments at the <strong>TAFE</strong> <strong>Directors</strong><br />

<strong>Australia</strong> conference in Melbourne<br />

this week highlight the lower cost<br />

structures of <strong>TAFE</strong>s that don’t offer<br />

higher degrees or research.<br />

“You can operate at the HECS level<br />

fairly easily,” said Bruce Mackenzie,<br />

who is also director of Victorian<br />

<strong>TAFE</strong> Holmesglen.<br />

His comments coincide with TDA<br />

lobbying the Gillard government to<br />

compete with universities for access<br />

to commonwealth funded places for<br />

degrees in areas of skills shortage.<br />

But Mr Mackenzie also said the<br />

faster-than-expected expansion<br />

of the university sector ahead<br />

of commonwealth places being<br />

uncapped in 2012 “suggests that<br />

maybe vice-chancellors think the<br />

money isn’t too bad” after all.<br />

The <strong>TAFE</strong> push for commonwealth<br />

places is raising questions about the<br />

importance of the research-teaching<br />

nexus in delivering degrees.<br />

Meanwhile, <strong>Australia</strong>n Catholic<br />

University vice-chancellor Greg<br />

Craven said aggressive expansion at<br />

current funding rates during 2010,<br />

was for many universities a business<br />

decision aimed at capitalising on<br />

growth before the market moved to<br />

a student demand-driven system in<br />

2012, rather than an endorsement of<br />

funding levels.<br />

“The reality is if you are a relatively<br />

small university going into open<br />

competition with a two-year time<br />

lag, you would be crazy to wait for<br />

the bell to ring and all the sharks to<br />

jump in the water and then start to<br />

grow,” said Professor Craven, whose<br />

institution is 25 per cent overenrolled<br />

above the existing cap.<br />

On the question of degrees in<br />

<strong>TAFE</strong>s, Professor Craven said the<br />

appropriateness of it depended on<br />

the course and the capacity of the<br />

organisation.<br />

He noted that while much university<br />

teaching was vocational in nature,<br />

universities also have a wider role<br />

in delivering disciplines that aren’t<br />

specifically vocational, as well as<br />

pursuing research and participating<br />

in public debate.<br />

Professor Craven said some serious<br />

thinking was needed on how<br />

universities and <strong>TAFE</strong>s could cooperate<br />

in a blurred tertiary sector.<br />

. . .


Riding the tiger:<br />

The impact of changing<br />

migration scenarios on <strong>TAFE</strong> . . .<br />

39<br />

Professor Lesleyanne Hawthorne<br />

• How well is <strong>Australia</strong> performing in the global<br />

competition for skilled workers<br />

• How important are international students in<br />

this larger context<br />

• Can <strong>Australia</strong> remain competitive in the<br />

international student market<br />

• What are the implications for <strong>TAFE</strong> in this area<br />

PROFESSOR LESLEYANNE<br />

HAWTHORNE<br />

PhD, MA, BA Hons, Dip Ed, Grad Dip Mig<br />

Stud<br />

Lesleyanne is Associate Dean International<br />

and Chair of the Teaching & Learning<br />

Quality Assurance Committee at the<br />

University of Melbourne. She has<br />

researched skilled migration, foreign<br />

credential recognition and international<br />

student flows for the past 20 years – most<br />

recently for the Canadian, New Zealand and<br />

<strong>Australia</strong>n governments, UNESCO, the US<br />

Migration Policy Institute and APEC. In<br />

2005, she was appointed to an Expert Panel<br />

of Three by federal cabinet to complete the<br />

most extensive evaluation of <strong>Australia</strong>’s<br />

skilled migration program since 1988. This<br />

was followed by federal government<br />

commissioned studies of international<br />

students in migration, studies of<br />

engineering, medical and nurse migration,<br />

and a comparison of <strong>Australia</strong>’s and New<br />

Zealand’s skilled migration programs. She<br />

has published extensively on these issues,<br />

assessing policy trends and outcomes<br />

across a wide range of countries.<br />

Abstract<br />

The past 10 years have coincided with extraordinary<br />

growth in international student mobility, with<br />

Asia confirmed as the major source of supply.<br />

This process is driven by demographic contraction<br />

across OECD countries, resulting in increased<br />

opportunity for students to convert to permanent<br />

resident status through ‘two-step migration’. The<br />

presentation examines this phenomenon in relation<br />

to international student flows to the European<br />

Union, <strong>Australia</strong>, the USA and Canada. Growth in<br />

export education demand is described by sector and<br />

discipline, with particular focus on the dominant<br />

student markets (China and India). <strong>Australia</strong>’s<br />

experience with international students as migrants<br />

is next defined, in particular the extent to which<br />

they gain employment (assessing the influence of<br />

English ability, discipline, and study sector). Within<br />

this context, the presentation describes the skilled<br />

migration paradigm shift now underway, and its<br />

likely impact on students. The implications for the<br />

<strong>TAFE</strong> sector are defined, as well as <strong>Australia</strong>’s in<br />

the global student market. The presentation argues<br />

that international students have become highly<br />

discerning education and migration consumers –<br />

researching global options in order to select the<br />

optimal study, migration and future employment<br />

outcomes.


40 RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION


RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION<br />

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RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION<br />

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RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION<br />

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RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION<br />

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58<br />

RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION


59 RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION<br />

59


60<br />

International students and<br />

skilled migration:<br />

re-appraising the relationship<br />

• How are we managing the relationship<br />

between migration and education<br />

• How are we managing the impact of recent<br />

changes to government policy on students/<br />

providers<br />

• Decoupling education and migration: what are<br />

the right settings<br />

MARK CULLY<br />

Chief Economist, Department of Immigration<br />

and Citizenship<br />

After graduating with an Honours degree in<br />

Economics from Adelaide University,<br />

Mark was a public servant in Canberra, a<br />

Commonwealth Scholar at the University of<br />

Warwick and a civil servant in Whitehall.<br />

While head of research on industrial<br />

relations for the UK Government in the late<br />

1990s, he ran what was the world’s largest<br />

survey of working life, which was the basis<br />

for his second book, Britain at Work.<br />

In 1999, he joined the National Institute of<br />

Labour Studies at Flinders University, and<br />

was then General Manager at the National<br />

Centre for Vocational Education Research for<br />

six years, running its statistical and then<br />

research operations. Mark was a speaker at<br />

the inaugural Adelaide Festival of Ideas in<br />

1999 and chaired the advisory committee<br />

which prepared the Festival program from<br />

2003 to 2007. He joined the Department in<br />

January 2009 as its inaugural Chief<br />

Economist.<br />

Synopsis<br />

<strong>Australia</strong> has been a pioneer in the large-scale<br />

provision of international education. In absolute<br />

terms, <strong>Australia</strong> sits fourth in the world, while on<br />

a per capita basis it is (most likely) first. During<br />

2009, there were close to half a million international<br />

students in <strong>Australia</strong>, up more than three-fold from<br />

ten years earlier. There are distinctive features that<br />

underwrote this boom, notably allowing students to<br />

transition to permanent residence while onshore.<br />

Some accounts examine the international student as<br />

sovereign consumer, free to choose which country<br />

offers the best experience and cost package. The<br />

approach I take is from a different perspective,<br />

that of the sovereign state. It is the state which<br />

determines whether to allow international students<br />

passage to enter and live in its territory, and under<br />

what conditions. At heart, the state must consider<br />

how the national interest is served by international<br />

students. There are three different roles that<br />

international students play in the host country:<br />

consumers of education services; members of the<br />

resident population; and putative skilled migrants.<br />

Within this framework, the <strong>Australia</strong>n experience<br />

between 1998 and 2008 can be characterised as a<br />

commercialisation phase, one where the national<br />

interest coalesced with the self-interest of education<br />

providers in favouring growing numbers of students.


RIDING THE TIGER: EDUCATION AND SKILLED MIGRATION<br />

61<br />

We are now moving into a sustainable phase, where<br />

the state is re-appraising the national interest<br />

against these dimensions, as the consequences of<br />

untrammelled growth have become apparent.<br />

A re-appraisal might also be warranted on the part<br />

of education providers. Two particular issues arise<br />

for <strong>TAFE</strong> institutes (as they do for universities). First,<br />

the primary role of public education providers is to<br />

educate and train <strong>Australia</strong>ns. Servicing international<br />

students, while valuable, is subsidiary to this role.<br />

Public education providers need to demonstrate<br />

that their primary role is not compromised by a<br />

rising share of international students in their overall<br />

student load. The onshore share of international<br />

students in <strong>TAFE</strong> is growing, but relatively modest<br />

at 6.5 per cent (in full-time equivalents). Second,<br />

students must be adequately equipped to transition<br />

to permanent residents as skilled migrants. <strong>TAFE</strong><br />

has a good track record on improving employment<br />

outcomes for <strong>Australia</strong>n students. The evidence is<br />

not so good for international VET students.


62<br />

Some quotes:<br />

...The range of speakers<br />

...The intensity of the Conference<br />

...The high level of uncertainty<br />

...How reliant we have become on<br />

the political system<br />

...The urgency to raise the profile<br />

of <strong>TAFE</strong> and the role we play across<br />

our communities


New Trends in VET reform and<br />

development in the People’s<br />

Republic of China<br />

63<br />

LIU JIANTONG<br />

Deputy Director General,Department of<br />

Vocational and Adult Education Ministry of<br />

Education People’s Republic of China<br />

From August 1984 to November 1987 Liu<br />

Jiantong held a post graduate position in<br />

the Department of History, Beijing<br />

University and then from November 1987<br />

to September 1998 was Program Official for<br />

the Department of vocational-technical<br />

education sector of China. From this time<br />

he became Division Chief for the<br />

Department of Vocational and Adult<br />

Education. Liu Jiantong became Deputy-<br />

Director for the Department of Vocational<br />

and Adult Education in December 2007.<br />

In the People’s Republic of China (PRC), vocational<br />

education and training (VET) has been identified<br />

as an important part of the whole education<br />

system. With the energetic support of the Chinese<br />

government, VET in China has been undergoing<br />

significant reform and development during the<br />

last 10 years and the resultant achievements have<br />

helped the rapid development of the Chinese<br />

economy and society. In China, developing VET<br />

has been driven by the need to change China’s<br />

huge population pressure into the advantage of a<br />

skilled human resource. Thus, we not only need a<br />

large number of scientists, engineers and economic<br />

managers but also millions of skilled people with<br />

high level technical and vocational abilities.<br />

To further speed up the development of the whole<br />

country’s education, and to meet the needs of<br />

social-economic development and people’s desire<br />

to learn, the central government held a National<br />

Education Conference and last July, published ‘The<br />

Outline of China’s National Plan for medium and<br />

long term education reform and development<br />

(2010-2020)’. In the Outline, which will be the<br />

guideline for education development for the next<br />

ten years, the country’s education ‘strategic goals<br />

to be attained by 2020 are to basically modernise<br />

education; shape a learning society; and turn China<br />

into a country rich in human resources’. To help<br />

achieve this goal, VET will play a very important role.<br />

The goals of VET, as put forward in the Outline,<br />

which comprises 22 chapters and 27,000 words,<br />

are that by 2020, the PRC will set up a modern<br />

VET system suited to the changes in economic<br />

development and the adjustment of industry<br />

construction, embodying the idea of lifelong<br />

education, and coordinating the development of<br />

secondary and higher VET to meet the vocational<br />

and education training needs of people and those of


64<br />

the economy and society for high quality labour and<br />

skilled talents.<br />

According to the Outline, China will focus on further<br />

strengthening VET development in the next ten<br />

years:<br />

First, by continuing to enlarge vocational education<br />

enrolment in schools/colleges in both<br />

secondary level education and higher<br />

education, especially to keep nearly the<br />

same enrolment scale between vocational<br />

schools and academic schools in the<br />

secondary education level.<br />

Second, by encouraging enterprises, industries and<br />

society to join more readily in the running<br />

of VET.<br />

Third, by more rapidly developing VET in rural areas.<br />

Fourth, by focusing on enhancing VET quality<br />

through developing employment<br />

orientated VET and combining<br />

more tightly schools with enterprises.<br />

Fifth, by making VET more involved in providing an<br />

attractive learning environment.<br />

Sixth, by increasing input of the government to VET.<br />

With a background of globalisation, the efforts to<br />

strengthen China’s VET cannot be undertaken in<br />

isolation. In fact, China has studied many countries’<br />

experiences of developing VET including their<br />

frameworks, systems and management approaches.<br />

In particular, we have a long, constructive and<br />

close dialogue with Germany, <strong>Australia</strong>, the United<br />

Kingdom, Japan, and others. The Outline stresses<br />

that China must extend its cooperation with other<br />

countries to further develop VET.<br />

Cooperation between China and <strong>Australia</strong> in<br />

VET has a long history and occurs in many ways<br />

including the joint delivery of transnational VET<br />

programs by PRC and <strong>Australia</strong>n VET institutions,<br />

the <strong>TAFE</strong> <strong>Directors</strong> <strong>Australia</strong> (TDA)/China Education<br />

Association for International Exchange (CEAIE)<br />

mentoring and leadership programs and the<br />

2002–2007 <strong>Australia</strong> China (Chongqing) Vocational<br />

Education and Training Project. The <strong>Australia</strong>n<br />

Qualifications Framework, the Training Packages<br />

and Skills <strong>Australia</strong> Act 2008 (2005), all give us<br />

much inspiration. In the future, China looks forward<br />

to strengthening and broadening high quality VET<br />

linkages with <strong>Australia</strong> to the mutual benefit of both<br />

countries.


World café: success and quality<br />

for a 21st century <strong>TAFE</strong><br />

65<br />

Facilitator<br />

IAN COLLEY<br />

Make Stuff Happen<br />

Ian Colley is Partner and Director with Make<br />

Stuff Happen, a consulting practice<br />

specialising in project leadership. Ian<br />

developed his facilitation skills through<br />

extensive experience with the design and<br />

facilitation of hundreds of events in<br />

business, government and community<br />

settings.<br />

He was a senior ministerial advisor in<br />

vocational education and then Project<br />

Director with the Dusseldorp Skills Forum.<br />

His work has garnered a high reputation,<br />

including a Global Best Practice Industry<br />

Education Partnership Award, and a NSW<br />

Premier’s Public Service Award.<br />

Ian currently teaches management and<br />

facilitation skills at the University of<br />

Technology, Sydney.<br />

World Café is a structured discussion session.<br />

Participants join a table group to discuss a specific<br />

(‘prompt’) question. After a set period, all participants<br />

are encouraged to move to another table – and<br />

another question. High energy and high interaction!<br />

After two or three rounds of discussion, the results are<br />

reported by table hosts.<br />

This interactive discussion was led by <strong>TAFE</strong> emerging<br />

leaders. The leaders were nominated by <strong>TAFE</strong> <strong>Directors</strong><br />

for attendance at the Conference and TDA would like<br />

to acknowledge and thank them for their support to<br />

participants. The session was also supported by Robert<br />

Bluer from Innovation & Business Skills <strong>Australia</strong><br />

(IBSA), Denise Janek, Managing Director, <strong>TAFE</strong> SA<br />

Regional, and a number of TDA Board members.<br />

The emerging leaders were:<br />

Nancy Allet, Holmesglen Institute of <strong>TAFE</strong>, VIC<br />

Carmen Broderick, Central Institute of Technology, WA<br />

Justin Busse, Charles Darwin University, NT<br />

Wayne Butson, Victoria University, VIC<br />

Kath Curry, Victoria University, VIC<br />

Gail Eaton-Briggs, Skills Institute, TAS<br />

Michelle Fernandez, Holmesglen Institute of <strong>TAFE</strong>, VIC<br />

Jill Jamieson, Challenger Institute of Technology, WA<br />

Lindy Kemp, North Coast Institute, <strong>TAFE</strong> NSW<br />

Madelyn Lettieri, Chisholm Institute, VIC<br />

Blair Marsh, Polytechnic West, WA<br />

Fiona Mitchell, Canberra Institute of <strong>TAFE</strong>, ACT<br />

Judy Parkinson, Charles Darwin University, NT<br />

Sean Parsonage, Adelaide South Institute, <strong>TAFE</strong> SA<br />

Mark Primmer, Hunter Institute, <strong>TAFE</strong> NSW<br />

Dr Ruth Schubert, <strong>TAFE</strong> SA Regional<br />

Leanne Sumpter, Victorian <strong>TAFE</strong> Association<br />

Sandra Stuckey, Southbank Institute of Technology, QLD<br />

Jai Waters, Illawarra Institute, <strong>TAFE</strong> NSW<br />

Alison Wood, Sydney Institute, <strong>TAFE</strong> NSW<br />

The summarised comments that follow are the key<br />

points made in the World Café discussions.


66<br />

Marketing the <strong>TAFE</strong> brand<br />

<strong>TAFE</strong> is the only brand that can be sold cohesively in<br />

an international market.<br />

The <strong>TAFE</strong> brand should be ‘transformational and<br />

inclusive’.<br />

• <strong>TAFE</strong> offers choice, and support for transition<br />

and pathways.<br />

• It is a community partner and capacity builder.<br />

• <strong>TAFE</strong> sees it as a social obligation for the<br />

‘whole person’, enabling success and career<br />

progression.<br />

To position itself for competitive advantage, and to<br />

have an aspirational and transformational impact,<br />

<strong>TAFE</strong> should use the stories of success and social<br />

media as the new ‘word of mouth’ advertising with<br />

young people.<br />

• <strong>TAFE</strong> has life changing ‘before and after’<br />

outcomes.<br />

• <strong>TAFE</strong> impact can be ‘career defining’.<br />

The use of mandatory entry requirements for entry<br />

level training is a threat to the fulfilment of the<br />

<strong>TAFE</strong> brand’s potential – especially for youth and<br />

disadvantaged people. In a world of rebranding,<br />

public providers should maintain <strong>TAFE</strong> as a ‘sub<br />

brand’. A strong point of difference is in trust,<br />

pastoral care, and active teaching.<br />

We need to acknowledge that there are divided<br />

views on the merits of public providers positioning<br />

together. <strong>TAFE</strong> institutes will promote individuality<br />

in a contestable market, resulting in competition<br />

between <strong>TAFE</strong>s.<br />

Youth<br />

We should have both a funding model and an<br />

education planning model that provide for analysis<br />

of need and case management. These models need<br />

to be ‘co-constructed’ (not mutually exclusive).<br />

Good schools transition and pathway planning are<br />

essential.<br />

Our ‘emerging’ clients<br />

To address the needs of ‘emerging’ clients, <strong>TAFE</strong><br />

needs to understand the market segments, and<br />

identify specific needs and demands. <strong>TAFE</strong> should<br />

use technology appropriately, and develop delivery<br />

materials that are tailored and customised to clients’<br />

needs. <strong>TAFE</strong> should provide ‘whole of organisation’<br />

solutions and develop innovative partnerships with<br />

industry.<br />

• We must ensure that pedagogies are relevant to<br />

each market segment and provide appropriate<br />

professional development for staff.<br />

• <strong>TAFE</strong> should ‘value add’ to industry, for<br />

example, with ‘job ready’ clients through work<br />

placements.<br />

Competencies – key messages<br />

Are training packages relevant in a 21st century<br />

knowledge-based economy<br />

There is a need for a ‘looser’ system of competencybased<br />

training (CBT) and moderation of assessment<br />

across all VET providers.<br />

Most people acknowledge the notion of training<br />

packages as a very sound platform. Industries have<br />

diversified, technological environments can be too<br />

specific for training package competencies and do<br />

not generally meet the broader needs of industry.<br />

However, elements within competencies can be<br />

too prescriptive which can be a barrier to meeting<br />

specific industry/enterprise needs.<br />

Young people prefer to build their own learning/<br />

training programs, so customisation needs to be<br />

engaging. The language in training packages is<br />

complex.


67<br />

An understanding of mathematics is required across<br />

the majority of industries, and there is minimum<br />

integration into competencies.<br />

• We need better communication between<br />

Higher Education (HE) and VET as HE does not<br />

understand competency.<br />

• For the competencies to be delivered<br />

effectively, providers need to be funded<br />

appropriately.<br />

Make sure policy makers do not ‘throw the baby out<br />

with the bath water’.<br />

Innovation and entrepreneurship<br />

What does it take to build an institution<br />

that achieves a high level of innovation and<br />

entrepreneurship in its educational provision<br />

It is not just about bright ideas but about building<br />

relationships. We need to break down the ‘silos’ and<br />

get greater collaboration between institutes.<br />

There is sometimes a tension between innovation<br />

and quality where there is ‘misdirected’ compliance<br />

rather than too much compliance.<br />

A cultural change is needed from teaching with<br />

chalk to entrepreneurial customer service. It<br />

was considered that executive management<br />

has responsibility for driving the shift to a more<br />

entrepreneurial culture, one of creativity even within<br />

existing budgets and structures, as long as we plan<br />

for innovation and prioritise, proceed in ‘bite size’<br />

chunks, use ‘story-telling’ to change culture and<br />

create incentives.<br />

We can use incentives that are non-financial:<br />

• Skill-up staff to be risk takers.<br />

• Emphasise client review processes.<br />

• Empower staff to be innovators and<br />

entrepreneurs and ‘support them when they<br />

fail’.<br />

Let the teacher work on the business not just in the<br />

business. Take risks!<br />

International students<br />

Why do we want international students Four<br />

important reasons are:<br />

• income<br />

• cultural enrichment<br />

• support for tourism<br />

• internationalisation of the learning<br />

environment.<br />

One important strategy is to make sure that the<br />

Department of Foreign Affairs and Trade (DFAT), the<br />

Department of Immigration and Citizenship (DIAC),<br />

and the Department of Education, Employment<br />

and Workplace Relations (DEEWR) work together<br />

in an integrated approach to international students.<br />

For example, the visa application system needs to<br />

be streamlined and take into account that different<br />

sectors need to have differing risk assessments<br />

applied to them for those visa applications.<br />

A second important strategy is rebuilding/<br />

rejuvenating <strong>Australia</strong>’s reputation as a quality<br />

education destination. The brand can be rebuilt<br />

through positive case studies and examples.<br />

We should, for example, promote a whole<br />

student experience (accommodation, part time<br />

employment, etc.), including articulated pathways<br />

that will need to be in place.<br />

Internationalisation of learning environments leads<br />

to cultural enrichment. Commercialisation also<br />

enhances independence and financial strength<br />

for our institutions. The carrot for students –<br />

migration – needs careful management, and should<br />

be confined to areas of skill shortage. As well,<br />

international student numbers should be capped<br />

based on facilities.


68<br />

There are too many ‘amateurs’ in the field. Agents<br />

and students are confused and government<br />

mishandling of a small problem can threaten the<br />

entire industry. <strong>Australia</strong>n qualifications are held<br />

in high regard and it is critical to maintain their<br />

credibility.<br />

• Education excellence must be the cornerstone.<br />

• School participation in the area of international<br />

students is likely to be left behind.<br />

• Infrastructure has not kept up with population<br />

growth.<br />

• There has been strong growth in private<br />

Registered Training Organisations’ (RTO)<br />

enrolments.<br />

• Note that the European model of international<br />

education is not linked to Permanent<br />

Residence.<br />

We need to acknowledge students’ contribution<br />

to the economy, and make <strong>Australia</strong> a ‘welcoming’<br />

destination. We should value-add services to these<br />

students (for example, through placements and<br />

language development).<br />

We should look more at niche markets, providing<br />

offshore partnerships to provide increased student<br />

support/exchange of staff.<br />

We need to attract students through a quality<br />

organisation and ‘forget PR!’.<br />

Quality assurance<br />

The core focus should be on the needs of students<br />

and continuous improvement.<br />

We get mixed messages from auditors. There is too<br />

much focus on compliance rather than on actual<br />

quality of training delivery. Consistency of auditing<br />

activity is lacking and may lead to more ‘paper work’.<br />

We need consistency. Staff qualifications need to<br />

link to Professional Development and there should<br />

be a whole workforce development strategy. We<br />

need to establish benchmarks.<br />

Systems should be better integrated to access<br />

quality data.<br />

Apprenticeships<br />

There is a lack of data on why apprentices are<br />

dropping out and in which areas. Is it a <strong>TAFE</strong> issue or<br />

an employer issue For example, wages are a huge<br />

disincentive; increase flexibility; don’t base it on time<br />

served. However, some <strong>TAFE</strong>s report increases in 1st<br />

year apprenticeship retention, and argue the main<br />

reason is ‘they’ve got jobs’ (generally for 3rd year<br />

apprentices).<br />

Employers don’t want apprentices off the job, so<br />

wrap qualifications in work tasks. Learn on-the-job<br />

(with support) and therefore reduce hours.<br />

We need highly skilled teachers working with<br />

predominately young people. We also need more<br />

support for Language, Literacy and Numeracy (LLN).<br />

We also need more flexibility and additional support<br />

(for example, pastoral care, and workplace support<br />

from the RTO, mentoring).<br />

We need ‘world class’ equipment and facilities<br />

to better meet student expectation. We also<br />

need higher level qualifications, focusing on<br />

advanced teaching and assessment and improved<br />

opportunities in tracking for LLN. We need to ensure<br />

there are appropriate education pathways.<br />

• Generally, the programs are more effective<br />

when shortened.<br />

• Let’s have ‘Retention officers’ dedicated to the<br />

youth cohort. Make pre-apps a pre-requisite.<br />

Have more recognition up front.<br />

• We need a more diverse demographic in the<br />

teaching staff.<br />

• We should put more training into employers.


69<br />

Quality teaching<br />

The Certificate IV in Training and Assessment (TAA)<br />

is all right for entry level in some industries but we<br />

need higher qualifications, focused on advanced<br />

training and assessment. However, there are Literacy<br />

and Numeracy problems – and these need to be<br />

addressed through entry level qualification. In the<br />

main, the Certificate IV is not enough. We also need<br />

induction, and teaching practice.<br />

It should be noted that the TAA course has been very<br />

successful in other countries.<br />

Teacher quality<br />

The core issue is the professionalisation of the <strong>TAFE</strong><br />

workforce. We should lift the status of teachers and<br />

encourage self-regulation.<br />

New South Wales school teachers, for example,<br />

register and take responsibility for their own<br />

professional development.<br />

One model outlined the framework for a diploma<br />

to be developed with a university, providing for<br />

different levels of performance, for example,<br />

proficient and exceptional. The Certificate IV would<br />

be embedded in the diploma.<br />

Some saw professionalisation of ‘public’ providers as<br />

a point of differentiation.<br />

Young people<br />

Our approach is wrong. We need to engage and<br />

inspire enthusiasm for learning and broaden the<br />

programs to include personal development. This will<br />

require a massive rethink about how we work with<br />

young people. Maths and numeracy problems mean<br />

many trade students are struggling.<br />

We need to:<br />

• increase literacy and numeracy support, use<br />

project-based learning, and provide much more<br />

support. Students don’t complete because they<br />

lack basic literacy/numeracy skills.<br />

• Integrate tutor support.<br />

Scandinavia has increased retention rates. Skills are<br />

integrated, and project-based work and self-esteem<br />

building are central to each program. Also, there is<br />

a lot of literacy/numeracy support, and follow-up<br />

on absenteeism. There are no dead ends – students<br />

are streamed early but can easily bridge across to<br />

other streams. There are strong links with industry.<br />

In Finland, students are fully ‘tracked’ and there is no<br />

stigmatisation of the VET option compared to Higher<br />

Education.<br />

In some models, students and teachers were<br />

working together as equals. Respect is high, work is<br />

enjoyable and learning is ‘project-based’.<br />

We need to:<br />

• get young people involved in ‘outward bound’<br />

type activities<br />

• grasp ‘social media’ in order to market to young<br />

people.<br />

It is important to note that we are not failing<br />

all. There are some who are disengaged/<br />

disenfranchised. Teaching has not kept pace with<br />

21st century expectations. And the failings are not<br />

all due to <strong>TAFE</strong> – it is more about prior educational<br />

experiences.<br />

Industry specialists and youth workers working with<br />

teachers could make a difference. There are good<br />

outcomes when teachers are technology specialists<br />

and are young themselves.<br />

We need a two-day conference on Youth. There are<br />

many initiatives and programs in place which need


70<br />

to be shared, measured and learned from. We need<br />

to collaborate with other educational providers to<br />

address the literacy and numeracy and learning<br />

issues that prevail and address them before they<br />

come to <strong>TAFE</strong>.<br />

Success measures<br />

Measures are really important to drive the<br />

right behaviours. These measures should cover<br />

completions and qualification levels attained,<br />

community and social responsibilities, further<br />

training into employment, social inclusion, regional<br />

impact, customer satisfaction and referrals.<br />

Measures should acknowledge complexity. Perhaps<br />

the most important measure is ‘are you satisfied’<br />

How do we measure ‘relationships’ – partnerships,<br />

linkages with community and schools Do we need<br />

to put a dollar value on these contributions .<br />

We need to stratify clients and align success<br />

measures to their individual requirements. We also<br />

need to take a longer term perspective and do<br />

longitudinal outcome studies of VET students. We<br />

need a set of measures that make sense over the<br />

course of an individual’s five career changes. Jobs<br />

may not be the best or only measure, for example,<br />

if the system is demand driven, then the job/study<br />

nexus may be weakened compared to industry<br />

driven places.<br />

• Effective teaching should be measured.<br />

• High performing <strong>TAFE</strong>s should contribute to the<br />

economy.<br />

Rural and regional<br />

The vital messages should be that <strong>TAFE</strong> makes a<br />

major contribution to regional communities, and<br />

<strong>TAFE</strong> is necessary in order to achieve the Bradley<br />

Access targets.<br />

Regions are not all the same, each is unique. Regions<br />

have different ‘aspirational levels’ to metropolitan<br />

areas. There are lower levels of qualification and<br />

participation. Training is seen as a ‘luxury item’ in<br />

the context of such issues as drought, and generally<br />

lower socioeconomic demographic. It should be<br />

acknowledged that some ‘inner country’ regions can<br />

be attractive, compared to more remote and border<br />

areas.<br />

The policy of how training is purchased does not<br />

recognise its true cost. Policy should be customised<br />

to create a ‘regional’ loading. The Community Service<br />

Obligation that <strong>TAFE</strong>, in effect, provides is not<br />

recognised.<br />

Attraction and retention of staff is challenge, for<br />

example, in Resources and Engineering.<br />

Large regional employers have a leadership<br />

function as well as an economic function. Very few<br />

organisations cover the space in ways that local<br />

government and <strong>TAFE</strong> institutes cover it.<br />

There are already regional university campuses<br />

working with <strong>TAFE</strong> to deliver courses, awarding <strong>TAFE</strong><br />

Diplomas and leading to Degrees. Some universities<br />

are not viable. In terms of capital investment, it is<br />

wasteful to double up on facilities (for example, in<br />

schools and universities) that are already available<br />

in <strong>TAFE</strong>. People are concerned about status. So for<br />

Diplomas and Advanced Diplomas, it is valuable to<br />

‘sell’ the upfront pathway and guaranteed entry to<br />

university.<br />

<strong>TAFE</strong> fulfils social responsibilities, access and equity,<br />

for example, to Aboriginal students. Local services<br />

must be maintained, there would be serious flowon<br />

effects from removing services. Accommodation<br />

is a key attraction.<br />

It is ‘Our <strong>TAFE</strong>’.


The Tertiary Sector 71<br />

statements, and the Office of Evaluation<br />

and Audit (Indigenous Programs). She was<br />

also a member of the Financial Reporting<br />

Council from 2005 to 2010.<br />

Ms Campbell holds an MBA, an MInfSc, and<br />

a BAppSc (AppMaths). She undertook the<br />

Advanced Management Program at<br />

Harvard Business School in 2008.<br />

KATHRYN CAMPBELL<br />

Deputy Secretary Tertiary, Youth and<br />

International Department of Education,<br />

Employment and Workplace Relations<br />

Kathryn Campbell commenced as the<br />

Deputy Secretary, Tertiary, Youth and<br />

International in the Department of<br />

Education, Employment and Workplace<br />

Relations on 24 May 2010. Prior to this<br />

appointment, she was Deputy Secretary,<br />

Budget within the Department of Finance<br />

and Deregulation (Finance), and provided<br />

advice to the Minister, senior ministers and<br />

Cabinet’s Expenditure Review Committee<br />

on expenditure priorities, and supported<br />

the Government in preparing and delivering<br />

the Budget.<br />

From 2005 to 2009 Kathryn was Deputy<br />

Secretary, Financial Management in<br />

Finance, responsible for the financial<br />

framework of the <strong>Australia</strong>n Government,<br />

the Future Fund and Nation-building Funds,<br />

<strong>Australia</strong>n Government civilian<br />

superannuation schemes, the production of<br />

<strong>Australia</strong>n Government financial


72<br />

72<br />

The Ter&ary Sector <br />

<strong>TAFE</strong> DIRECTORS AUSTRALIA <br />

Na&onal Conference 2010 <br />

Kathryn Campbell <br />

Deputy Secretary <br />

So what is Ter-ary


73<br />

A UNESCO Defini-on <br />

“Any educa+on entered a/er successful comple+on of <br />

secondary educa+on, which may include voca+onal post-­secondary<br />

educa+on (leading to a cer+ficate) and higher <br />

educa+on (leading to a degree), even though the designa+on is <br />

o/en used synonymously with higher educa+on”. <br />

Source-­‐ Campbell, C and Rozsnyai, C, 2002 ,Quality Assurance and Development of Course Programmes, <br />

UNESCO <br />

Towards an <strong>Australia</strong>n Defini-on <br />

•“all Victorian universi+es, the 1,300 providers registered to deliver VET, <br />

and the 350 publicly-­‐owned adult and community educa+on providers.” <br />

Source: Report Advising on the development of the Victorian Ter+ary <br />

Educa+on Plan (the Kwong Lee Dow Report) <br />

• TDA and UA propose that ter-ary is only diploma and above.


74<br />

The <strong>Australia</strong>n Government <br />

<strong>Australia</strong>n Government working view: <br />

• The VET and Higher Educa-on sectors together form a <br />

“ter-ary sector”; and <br />

• Diversity is encouraged within each sector and across <br />

both public and private providers. <br />

Why is it important to the <strong>Australia</strong>n <br />

Government


75<br />

Educa-on Pathways aren’t StraighNorward! <br />

The par&cipants in an NCVER study: <br />

• 75 percent of par-cipants recorded three or more moves <br />

• The highest number of an individual’s moves was seven <br />

• 60 per cent of learning moves involved moves to different <br />

educa-on fields <br />

• 64 per cent of inter-­‐sectoral moves were from VET to higher <br />

educa-on <br />

• Intra-­‐sectoral moves were highest within VET <br />

A Post-­‐Bradley Landscape <br />

“the move to a mass higher educa+on system together <br />

with the growth of a creden+als-­‐driven employment <br />

environment has seen a blurring of the boundaries <br />

between the two sectors.” <br />

Source: Professor Denise Bradley, AC, Review of <strong>Australia</strong>n Higher Educa+on


76<br />

The <strong>Australia</strong>n Government <br />

“…we need the two systems to work together to produce <br />

integrated responses to na+onal needs in knowledge, skill <br />

development and social inclusion … two systems, one shared <br />

vision…” <br />

Source: Julia Gillard, the then Minister for Educa+on, Employment and Workplace Rela+ons, <br />

Media Interview, March 2009 <br />

<strong>Australia</strong>n Government and COAG <br />

Targets <br />

• By 2025, 40% of all 25 to 34 year olds will hold a bachelor degree level <br />

qualifica-on or above <br />

• By 2020, 20% of HE enrolments at the undergraduate level will be of people <br />

from a low socio-­‐economic background (low SES) <br />

• By 2020, halve the propor-on of <strong>Australia</strong>ns aged 20 to 64 years without a <br />

Cer-ficate III qualifica-on <br />

• By 2020, double the number of higher qualifica-ons comple-ons (Diplomas <br />

and Advanced Diplomas)


77<br />

<strong>Australia</strong>n Government Skills <br />

Objec-ves – Budget 2010 <br />

• Address immediate skills needs and help tackle emerging skills <br />

shortages <br />

• Provide enhanced resourcing to improve the literacy and numeracy <br />

levels of <strong>Australia</strong>ns with poor levels of literacy and numeracy; and <br />

• Lie the capacity, quality and transparency of the VET system to <br />

befer service the needs of the <strong>Australia</strong>n popula-on. <br />

Regional Delivery <br />

• Government commifed to delivering for Regional <strong>Australia</strong> <br />

• Funding from the Educa-on Investment Fund <br />

• <strong>TAFE</strong> footprint in Regional <strong>Australia</strong>. <br />

• VET Par-cipa-on in major ci-es 4.5%, Outer Regional 9% <br />

and Remote and Very Remote 11.3%.


78<br />

So where are we <br />

Challenges <br />

• Different regulatory environments <br />

• Quality Assurance and Accredita-on <br />

• Data Collec-on and Repor-ng <br />

• Percep-ons


79<br />

MCTEE <br />

A “joined up” Ministerial Council: the Ministerial Council <br />

for Ter-ary Educa-on and Employment (MCTEE) to ensure <br />

that future planning and decision-­‐making takes into <br />

considera-on the issues that span the two sectors. <br />

<strong>Australia</strong>n Qualifica-ons Framework <br />

• Review of the AQF to improve flexibility and movements <br />

between VET and higher educa-on. <br />

• The AQF Council “Pathways Project” to improve the <br />

ar-cula-on and connec-vity between the sectors.


80<br />

Quality Assurance <br />

Strengthening the <strong>Australia</strong>n Quality Training Framework <br />

• Strengthened condi-ons and standards for registra-on of new <br />

providers entering the market and con-nuing registra-on of <br />

ongoing providers have been introduced. <br />

• Only training providers likely to deliver quality outcomes will be <br />

admifed to the VET market; and only training providers that <br />

deliver to required standards are permifed to con-nue in <br />

opera-on. <br />

Na-onal VET Regulator and TEQSA <br />

• Interim Na-onal VET Regulator Chair and CEO and Interim <br />

TEQSA Chair and CEO appointed <br />

• Working together and with DEEWR on implementa-on <br />

• Shared approaches to facilitate eventual bringing together of <br />

the two en--es. <br />

• Focus on minimising the regulatory burden on ins-tu-ons <br />

whilst ensuring quality.


81<br />

Skills <strong>Australia</strong> <br />

Expanded role of Skills <strong>Australia</strong> -­‐ skills forecas-ng ac-vi-es <br />

not constrained by ar-ficial boundaries rela-ng to whether a <br />

worker was educated and trained by voca-onal or higher <br />

educa-on providers. <br />

So what next


82<br />

Minister Evans – Minister for Jobs, <br />

Skills and Workplace Rela-ons <br />

<strong>TAFE</strong> <strong>Directors</strong> <strong>Australia</strong> Posi-ons <br />

• TDA Posi-on 5 – The dominant considera-on in moving towards a single <br />

ter-ary regulator should be to improve the opportunity for students to <br />

move in both direc-ons between VET and HE study according to their <br />

capabili-es and aspira-ons at different stages of life. <br />

• TDA Posi-on 7 – Ensure funding supports students to choose the best <br />

course of study for their par-cular circumstances and aspira-ons, including <br />

more equitable access for VET students. <br />

• TDA Posi-on 8 – In the first instance, <strong>TAFE</strong> ins-tutes to receive funding for <br />

Commonwealth Supported Places in priority areas of na-onal skills shortage <br />

and <strong>TAFE</strong> ins-tutes offering degrees to have access to funding for <br />

Commonwealth Supported Places.


83<br />

Pathways <br />

• AQF Council “Pathways Project” <br />

• Government Commitment to Ter-ary <br />

2010-­‐11 Budget Skills Package <br />

• Na-onal VET Regulator and Standards Council ($55m) <br />

• Quality Skills Incen-ve ($129.8m) <br />

• Na-onal En-tlement to a Quality Training Place ($53.6m) – income con-ngent loans for VET <br />

qualifica-ons in return for commitments to improve VET training system including the <br />

guarantee of training place to all 15-­‐24 year olds. <br />

• Cri-cal Skills Investment Fund ($200.2m) <br />

• Appren-ce Kickstart extension ($79.4m) <br />

• Smarter Appren-ceships ($19.9m) <br />

• Founda-on skills package ($119.2m)


84<br />

Commonwealth Supported Places <br />

• The call for <strong>TAFE</strong> ins-tutes to receive funding for Commonwealth <br />

Supported Places will need to be considered by the incoming Minister. <br />

• Na-onal Agreements between the Commonwealth and States and <br />

Territories. <br />

• <strong>Australia</strong>n Government Fiscal Commitment – all new spending offset. <br />

Ques-ons


Conference gala dinner<br />

speaker<br />

85<br />

recent publication is Bendable learnings, an<br />

assortment of noxious management drive<br />

and financial market blather. Don is also a<br />

screen writer of several feature films,<br />

including ‘The Man who Sued God’, starring<br />

Billy Connolly and Judy Davis.<br />

DON WATSON<br />

Author of Weasel Words<br />

After completing a PhD at Monash<br />

University Don Watson was an academic<br />

historian for ten years. He wrote three books<br />

on <strong>Australia</strong>n history and then spent several<br />

years writing political satire for the actor<br />

Max Gillies and political speeches for the<br />

then Victorian Premier John Cain.<br />

In 1992 he became Prime Minister Paul<br />

Keating’s speech-writer and adviser and his<br />

book, Recollections of a Bleeding Heart: Paul<br />

Keating Prime Minister, won several awards<br />

including the Age Book of the Year, Brisbane<br />

Courier Mail Book of the Year and the<br />

National Biography Award.<br />

Death sentence, his best-selling book about<br />

the decay of public language won the<br />

<strong>Australia</strong>n Booksellers Association Book of<br />

the Year 2003. Watson’s dictionary of Weasel<br />

Words was published in 2004. In 2008,<br />

American journeys won the Age Non-<br />

Fiction and Book of the Year Awards, the<br />

Indie Award for Non-Fiction and the<br />

Walkley Award for Non-Fiction. Don’s most


The Melbourne Aquarium – venue for the 2010 Conference<br />

Gala Dinner.<br />

Jeanette Allen, CEO, Service Skills <strong>Australia</strong> and<br />

Coralie Morrissey, Victoria University.<br />

Blair Marsh, Director, Commerce and Social Services,<br />

Polytechnic West; Phil de Garis, Managing Director, Education<br />

& Training International; Carmen Broderick, Director,<br />

Teaching & Learning, Central Institute of Technology;<br />

Paul Houghton, Director, KT Studio, Polytechnic West.<br />

Patrick Coleman, Director Policy, Business Council of <strong>Australia</strong><br />

and Martin Riordan, CEO, <strong>TAFE</strong> <strong>Directors</strong> <strong>Australia</strong>.<br />

Liu Jiantong, Deputy-Director, Department of Vocational<br />

and Adult Education Ministry of Education People’s<br />

Republic of China and Brenda Cleaver, A/Associate Director,<br />

Organisational Capability, <strong>TAFE</strong> NSW Sydney Institute.<br />

Neil Fernandes, Managing Director, Central Institute of<br />

Technology; Wendy Burns, Managing Director, <strong>TAFE</strong> NSW<br />

South Western Sydney Institute; Lyn Farrell, Managing<br />

Director, Pilbara <strong>TAFE</strong>.

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