Human capital and performance: A literature review
Human capital and performance: A literature review
Human capital and performance: A literature review
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Table 3. <strong>Human</strong> <strong>capital</strong> measures<br />
<strong>Human</strong> <strong>capital</strong> activities<br />
Recruitment<br />
Retention/turnover<br />
Employee attitude/engagement<br />
Compensation<br />
Competencies/training<br />
Workforce profile<br />
Productivity measures<br />
Possible measurements<br />
Time, cost, quantity, quality, meeting strategic<br />
criteria<br />
Reasons why employees leave.<br />
Attitude, engagement <strong>and</strong> commitment surveys<br />
Pay level, <strong>and</strong> differentials, <strong>and</strong> equity<br />
assessment, customer satisfaction, employee<br />
satisfaction, diversity<br />
Measuring competency levels, skills inventory,<br />
tracking competencies <strong>and</strong> training investments<br />
Age, diversity, promotion rate, participation in<br />
knowledge management activities<br />
Revenue per employee, operating cost per<br />
employee, real added value per employee<br />
(Adapted from Conference Board 2002)<br />
<strong>Human</strong> <strong>capital</strong> <strong>and</strong> <strong>performance</strong> 27
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