Training Calendar FMM Institute Perak January-December 2012 12

FMM 

Instute was incorporated as a separate com pa ny of the 

Federaon of Malaysian Man u fac tur ers (FMM) on January 

12, 1999. This effort was specifically to expand and focus on its train ing func ons, 

in line with the objecves of FMM to develop the potenals and enhance the skills 

of per son nel at every level in the industry. This will create a pool of manpower 

trained in all aspects of in dus tri al skills and management ca pa bil i es to face the 

chal leng es as the country moves into the status of an in dus tri al naon. 

Connuing professional educaon pro vides the opportunity for the working 

per son nel to gain the necessary qual i fi ca ons to upgrade themselves both 

professionally as well as for self-development. This opportunity is made possible 

through FMM Instute’s Cer fi cate and Di plo ma courses in selected ar eas of 

in dus tri al and man age ment skills. FMM Instute obtained its In s tu on of 

Private Higher Educaon (IPTS) status from the Ministry of Educaon on July 

19, 2001 to offer Diploma and other higher level courses. Efforts are ongoing to 

offer Degree and Masters level courses specially designed to meet the Train ing 

Needs of the Man u fac tur ers. 

A wide range of training courses are also offered on an in-house basis. These 

include all the public courses as well as those that need to be specially customised 

to meet the training needs of specific in dus tries. Course outlines and objecves 

are discussed with the com pa nies and trainers will be selected to develop the 

courses accordingly. All in-house courses are packaged to be cost effecve for 

com pa nies with no com pro mise on the qual i ty of the course and the desired 

result. FMM Instute is a registered Training Provider with Pembangunan Sumber 

Manusia berhad (PSMB). 

FMM Instute, Perak is housed at Ipoh, Perak. It has 4 modern training rooms 

with a total seang capacity of 120 parcipants and one FMM Hall that can 

accommodate a total of 80 parcipants. 

FMM’s VISION 

To Make Malaysian Industries Globally Compeve 

FMM’s QUALITY POLICY 

Total Commitment to Service Excellence and 

Quality 

FMM Instute’s VISION 

To be the leading organisation in providing a 

comprehensive range of training programmes 

and advanced learning opportunities with 

educaonal excellence in manufacturing pracces 

and technology in tandem with the naon’s surge 

towards developed naon status. 

FMM Instute’s OBJECTIVES 

• To meet the training needs of Malaysian 

manufacturing companies by equipping their 

employees with the necessary skills and 

knowledge. 

• Organise events for disseminaon of informaon. 

• To promote maximum and effecve ulisaon of 

the Human Resource Development Fund (HRDF) 

in line with the evoluon of technology and 

processes. 

• To advocate and promote the importance of 

training in the manufacturing environment 

as Malaysia moves into high value-added and 

technology-intensive industries.

COURSES BY CATEGORY 

TITLE page TITLE page 

Administration 

CONDUCTING MEETINGS WITHOUT TIME WASTING 10 

INCREASE SALES WITHOUT THE HARD SELL 

MARKETING INNOVATION IN GENERATING SALES 

30 

7 

AND WRITING EFFECTIVE MINUTES 

SMART SELL, NOT HARD SELL: THE EFFECTIVE SELLING 13 

CREATING AND MAINTAINING AN EFFECTIVE FILING 30 TECHNIQUE 

AND RECORDS SYSTEM 

TIPS & TECHNIQUES FOR HANDLING CUSTOMER 

24 

EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS 6 COMPLAINTS 

EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES 19 Customs 

FOR EVERYONE 

MALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES 15 

ESSENTIAL SKILLS FOR SECRETARIES AND 

13 AND PROCEDURES 

ADMINISTRATIVE ASSISTANTS 

THE AZ OF MALAYSIAN CUSTOMS POLICIES AND 

22 

OFFICE ADMINISTRATION AND MANAGEMENT SKILLS 8 PROCEDURES 

FOR THE NEW ERA 

Finance/Accounting 

PEMBENTUKAN KERANI YANG CEMERLANG 23 

ADVANCED FINANCIAL ACCOUNTING PRACTICES AND 27 

PENGURUSAN REKOD DAN FAIL YANG EFEKTIF 17 

PROCEDURES 

Communication 

COSTING MADE SIMPLE FOR PLANNING AND CONTROL 17 

ART AND SKILLS OF DELIVERING EFFECTIVE 

22 EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTION 20 

PRESENTATIONS 

ESSENTIAL SKILLS FOR ACCOUNTING PERSONNEL 29 

EFFECTIVE LETTERS AND EMAIL FOR BUSINESS 

29 

FINANCIAL BUDGETS AND CREATIVE ACCOUNTING AS A 

ADVANTAGE 

POWERFUL MANAGEMENT TOOL 

13 

EFFECTIVE REPORT WRITING SKILLS: JUST LIKE THAT 16 

LATEST UPDATES OF FINANCIAL REPORTING 

6 

ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE 13 STANDARDS FRSs IN MALAYSIA 

AND OPERATIONS STAFF 

MANAGING CASH FLOW AND COLLECTIONS 

26 

ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE 


21 EFFICIENTLY 

Customer Service/Sales/Marketing 

CREATIVE SALES & SERVICE EXCELLENCE CONDUCTED 

IN MANDARIN 

DEVELOPING EXCELLENT CUSTOMER RELATIONS AND 

SERVICE SKILLS 

INCREASE SALES BY INCREASING VALUE TO 

CUSTOMERS 

21 

10 

18 

PRACTICAL GUIDE IN PREPARING AND MAINTAINING 

FULL SETS OF ACCOUNTS 

THE AZ OF MALAYSIAN INCOME TAX 15 

First Aid/Safety & Health 

OCCUPATIONAL FIRST AID SKILLS AND CPR 11 

PRACTICAL FIRST AID SKILLS AND CPR 18 

January-December 2012 FMM Institute Perak Training Calendar 1 

9

2 



Forklift 

MASTERING SAFE FORKLIFT DRIVING 

CONDUCTED IN BAHASA MALAYSIA 

SAFE FORKLIFT DRIVING SKILLS 10 

Housekeeping 

HOUSEKEEPING MANAGEMENT AT THE WORKPLACE: 6S 23 

Human Resource 

BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/ 

CLERKS 

DEALING EFFECTIVELY WITH POOR PERFORMERS, 

ABSEENTEEISM AND PROBLEMATIC EMPLOYEES 

DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES 

AND PROCEDURES MANUAL 

ESSENTIAL KNOWLEDGE OF MALAYSIAN EMPLOYMENT 

LAWS 

MISCONDUCT, DISCIPLINARY AND GRIEVANCE 

HANDLING, AND DOMESTIC INQUIRY 

PERFORMANCE APPRAISAL MADE EASY: A COMPLETE 

GUIDE 

PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS 15 

Human Resources/Training 

KEMAHIRAN MENJALANKAN ‘ONJOB TRAINING’ YANG 

BERKESAN 

ISO 

ISO 9001:2008 LEAD ASSESSOR/AUDITOR 18 

ISO 9001:2008 QUALITY MANAGEMENT ESSENTIALS 27 

ISO MANAGEMENT REPRESENTIVE’S MR SKILLS 

11 

DEVELOPMENT 

MASTERING ISO 9001:2008 INTERNAL QUALITY 

21 

AUDITING 

22 

29 

20 

16 

10 

30 

26 

8 

STEP BY STEP ISO 9001:2008 QUALITY SYSTEM 

19 

DOCUMENTATION 

TECHNIQUES OF WRITING ISO NCRs / CARs EFFECTIVELY 26 

UNDERSTANDING AND IMPLEMENTING ISO 9001:2008 15 

Laboratory 

PENGENDALIAN MAKMAL SECARA EFEKTIF 10 

PRACTISING GOOD LABORATORY PRACTICES 

EFFECTIVELY 

Logistic 

EFFECTIVE LOGISTICS MANAGEMENT 9 

Logistic/Store/Inventory 

DESIGNING AND DEVELOPING AN EFFECTIVE STOCK 

CONTROL SYSTEM 

EFFECTIVE MATERIALS HANDLING, PLANNING AND 29 

CONTROL 

EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING 27 

SHORTFALLS AND PROBLEMS 

INVENTORY AND STORES MANAGEMENT 12 

OPERASI STOR DAN GUDANG 26 

PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK 17 

Logistic/Warehouse 

EFFECTIVE WAREHOUSE MANAGEMENT 22 

Maintenance 

12 STEPS SCHEDULE PLANNED MAINTENANCE 21 

CONDITION BASED MAINTENANCE: MANAGE FAILURES 17 

BY MONITORING AND DETECTING 

COST REDUCTION TECHNIQUES FOR MAINTENANCE 15 

EQUIPMENT EFFICIENCY THROUGH MAINTENANCE 9 

MANAGEMENT 

Training Calendar FMM Institute Perak January-December 2012 

21 

15



MAKSIMUMKAN KECEKAPAN PERALATAN MELALUI 12 EXCELLING AS A COMPETENT MANAGER 17 

PENYELENGGARAAN PROAKTIF 

MANAGEMENT EXECUTION: DISCIPLINE OF GETTING 23 

MCKINSEY’S 7S MODEL FOR MAINTENANCE LEADERS 25 THINGS DONE 

PENYELENGGARAAN BERASAS MASA DAN KEADAAN 7 MANAGEMENT TOOLS EXECUTIVES MUST KNOW TO GO 6 

PRINCIPLES, HANDLING AND MAINTENANCE OF BOLTS, 6 FROM PAIN TO GAIN 

NUTS AND SCREWS 

MANAGING MULTITASKING: 

26 

ROOT CAUSE FAILURE ANALYSIS FOR MAINTENANCE 23 ESCAPING THE TIME TRAP 

TEKNIKTEKNIK PENYELENGGARAAN EFEKTIF UNTUK 28 RAPID PROBLEMSOLVING FOR PRODUCING CREATIVE 9 

JURUTEKNIK 

SOLUTIONS 

TOTAL PREVENTIVE MAINTENANCE 19 WHY WHY ANALYSIS: MAKING SMART DECISIONS 12 

BASED ON ROOT CAUSE 

Maintenance/Technical 

People Management 

EARTHING, LIGHTNING AND SURGE PROTECTION 12 

SYSTEM 

DELEGASI, PENGURUSAN MASA, KONFLIK DAN 

29 

MENANGANI PEKERJA BERMASALAH 

ELECTRICAL WIRING SYSTEMS 20 

GET THE BEST OUT OF PEOPLE BY STRENGTHENING 20 

ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS 14 MANAGEMENT SKILLS CONDUCTED IN MANDARIN 

ENERGY EFFICIENCY IN MECHANICAL SYSTEMS 18 KEPIMPINAN: SENI MEMPENGARUHI PEKERJA UNTUK 8 

MAINTENANCE AND TROUBLESHOOTING OF 

9 MENINGKATKAN PRESTASI 

ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS 

MANAGING EMPLOYEES VIA 5Es FOR HIGH 

25 

AND MOTORS 

ACHIEVEMENTS 

PRACTICAL APPROACH TO BOILER OPERATION, 

14 MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN 

MAINTENANCE AND MANAGEMENT 

DAN PEMBENTUKAN KUMPULAN KERJA 

15 

PRINCIPLES, OPERATIONS, APPLICATIONS, 

29 

MAINTENANCE AND TROUBLESHOOTING OF PUMPS 

SAFE OPERATIONS AND MAINTENANCE OF ELECTRICAL 27 

INSTALLATIONS 

Management 

BUILDING A MOTIVATED AND ENGAGED WORKFORCE 14 

DEVELOPING MIDDLE MANAGEMENT SKILLS FOR 11 

BREAKTHROUGH RESULTS 

DYNAMIC LEADERSHIP: COMMUNICATING WITH 

22 

AUTHORITY AND ASSERTIVENESS IMPACT 

PEKERJA ALAF BARU 11 

PENINGKATAN PRESTASI KERJA DAN MOTIVASI UNTUK 25 

PEKERJA 

SIKAP KERJA POSITIF 19 

TEKNIKTEKNIK KAUNSELING YANG BERKESAN 28 

Production/Operations 

COST REDUCTION TECHNIQUES FOR MANUFACTURING 30 

OPERATION 

EFFECTIVE & STRATEGIC PRODUCTION MANAGEMENT 25 

January-December 2012 FMM Institute Perak Training Calendar 3



ESSENTIAL FACTORY MANAGEMENT AND OPERATIONS 19 

SKILL 

EXECUTION AND CONTROL OF PRODUCTION AND 21 

OPERATIONS MANAGEMENT 

INCREASING TOTAL PRODUCTIVITY IMPROVEMENT FOR 10 

EXCELLENT OPERATIONAL PERFORMANCE 

MANUFACTURING BEST PRACTICES FOR SHOPFLOOR 26 

IMPROVEMENT 

MANUFACTURING STRATEGIES: 

24 

COST REDUCTION WITHOUT PEOPLE REDUCTION 

MEASURING PRODUCTION OPERATIONS 

27 

PERFORMANCE FOR CONTINUOUS IMPROVEMENT 

PENYELIA SEBAGAI PENGURUS ‘PRODUCTION’ DAN 12 

KUALITI 

PRACTICAL MANUFACTURING PRODUCTIVITY AND 14 

COST IMPROVEMENT PROCESS 

PRODUCTION PLANNING, SCHEDULING AND CONTROL 16 

FOR OPTIMAL FLOW 

TEKNIKTEKNIK MENINGKATKAN PRODUKTIVITI 23 

USEFUL TIPS TO EFFECTIVE PRODUCTION AND 

7 

INVENTORY CONTROL 

Purchasing 

DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/ 7 

CLERKS 

EFFECTIVE PROCUREMENT, COST REDUCTION AND 20 

NEGOTIATION SKILLS 

EFFECTIVE PURCHASING MANAGEMENT FOR BUSINESS 24 

SUCCESS 

EXCELLENCE IN MANAGING SUPPLIERS FOR 

24 

COMPETITIVE ADVANTAGE 

Quality 

7 ALAT QC DAN PERLAKSANAAN QC 13 

7 QC TOOLS AND QUALITY CONTROL CIRCLE QCC 28 

10 STEPS FOR INCORPORATING QUALITY INTO A NEW 8 

PRODUCT / PROCESS 

DESIGN OF EXPERIMENT FOR PROCESS OPTIMISATION 17 

EFFECTIVE AND SUSTAINABLE CONTINUAL 

25 

IMPROVEMENT TO VARIOUS ASPECTS OF WORK 

EFFECTIVE STEPS IN SOLVING QUALITY RELATED 

9 

PROBLEMS 

FAILURE MODE AND EFFECT ANALYSIS 7 

MASTER THE LATEST SYSTEMS AND TECHNIQUES FOR 23 

IMPROVING QUALITY 

OPERATIONAL IMPLEMENTATION OF ZERO DEFECTS 14 

PRINCIPLES 

PRACTICAL TOOLS AND TECHNIQUES FOR CONTINUOUS 29 

QUALITY IMPROVEMENT 

PROCESS CONTROL: MEASUREMENT AND CALIBRATION 20 

TECHNIQUES 

SAVE MONEY, SPEED UP PRODUCTION AND ELIMINATE 24 

WASTE BY PRIORITIZING QUALITY 

TEKNIK KAWALAN KUALITI 17 

Reach Truck 

MASTERING SAFE REACH TRUCK DRIVING SKILLS 28 

Safety & Health 

ACCIDENT AND INCIDENT INVESTIGATION, RECORDING 27 

AND REPORTING NADOPOD REGULATIONS 

CHEMICAL AND SCHEDULE WASTE MANAGEMENT 23 

CHEMICAL HEALTH RISK ASSESSEMENT CHRA 16 

4 

Training Calendar FMM Institute Perak January-December 2012



DEVELOPING A SAFETY AND HEALTH MANUAL 20 

DUTIES OF THE OCCUPATIONAL SAFETY AND HEALTH 15 

OFFICER 

EFFECTIVE PREVENTION OF OCCUPATIONAL INJURIES 11 

AND ILLNESSES 

ERGONOMICS, CHEMICAL SAFETY, HEARING 

8 

CONSERVATION AND EMERGENCY PLANNING 

MANAGEMENT OF CHEMICAL SAFETY AND SPILLAGE 7 

CLEANUP 

MANAGING SAFETY AND HEALTH AT WORK 10 

SAFETY MANAGEMENT FOR EXECUTIVES AND 

30 

SUPERVISORS 

UNLOCKING THE KEYS TO PLANT SAFETY AUDIT 25 

Security 

KEMAHIRAN PENGAWAL KESELAMATAN YANG 

13 

BERKESAN 

Shipping 

INCOTERMS AND ITS INTERPRETATION IN 

19 

INTERNATIONAL TRADE AND SHIPPING 

DOCUMENTATION 

LETTERS OF CREDIT LCs FOR TRADE ENHANCEMENT 28 

SHIPPING OPERATIONS AND CONTAINER 

12 

MANAGEMENT 

SHIPPING THE RIGHT WAY PROCEDURES, 

8 

DOCUMENTATION AND PRACTICE 

Supervision 

ADVANCED SUPERVISORY SKILLS AND SOLUTIONS 28 

CREATIVE LEADERSHIP SKILLS OF HIGHLY EFFECTIVE 21 

SUPERVISORS AND LINE LEADERS CONDUCTED IN 

MANDARIN 

KEMAHIRAN PENYELIAAN LANJUTAN 18 

KEMAHIRAN PENYELIAAN YANG BERKESAN 11 

KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA 6 

OPERATOR 

SUPERVISORY SKILLS IN BECOMING AN EXCEPTIONAL 23 

SUPERVISOR 

Technical 

ELECTRICAL AC/DC MOTOR CONTROLS AND 

28 

MAINTENANCE 

INDUSTRIAL ELECTROPNEUMATICS CONTROL SYSTEM 22 

AND PRACTICAL APPLICATIONS 

INDUSTRIAL PNEUMATICS CONTROL SYSTEM AND 14 

PRACTICAL APPLICATIONS 

MASTERING METAL FABRICATION SKILLS FOR 

24 

INDUSTRIAL APPLICATIONS 

PLASTIC INJECTION MOULDING AND MOULD DESIGN 16 

TECHNOLOGY AND PROCESSES 

PRACTICAL HYDRAULICS CONTROL SYSTEM FOR 

16 

INDUSTRIAL APPLICATION 

PRACTICAL INDUSTRIAL WELDING METHODS AND 8 

PROCESSES 

PROGRAMMABLE LOGIC CONTROLLERS FOR 

18 

INDUSTRIAL PROCESSES AND MACHINES 


JANUARY 2012 

Jan 11-12 

SBL 

PRINCIPLES, HANDLING AND MAINTENANCE OF 

BOLTS, NUTS AND SCREWS 

FEES | FMM MEMBER RM450 | NONMEMBER RM550 

To be effective in their positions, technical personnel need a basic 

understanding of Bolts, Nuts, Screws and the appropriate Washers. To 

understand the standards, products designs, threads, what the fasteners are 

made from, and how they are made and how they get to the point where they 

can be put to use. This Training on fasteners will provide a wealth of knowledge 

about the most common fasteners used in your industry. 


SBL 

KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK 

KETUA OPERATOR 


Enables Line Leaders to enhance their supervisory skills / techniques, improve 

producvity and create a good employee–management relaonship towards 

a conducive and posive working environment. 


SBL 

MANAGEMENT TOOLS EXECUTIVES MUST KNOW TO 

GO FROM PAIN TO GAIN 


If people are to become leaders, they must believe that they can be a posive 

force in the world. Execuves, Managers and potenal Managers who use 

the Execuve’s Toolkit more frequently are seen by others as beer leaders. 

In addion, people working with leaders who use this Management Tools are 

significantly more sasfied with the acons and strategies of their leaders, 

and they feel more commied, excited, energized, influenal and powerful. 

Jan 12-13 

SBL 

EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS 


The tradional dues of a receponist commonly include answering visitor 

inquiries about the company, direcng visitors to appropriate contacts, sorng 

mail, answering incoming calls, and arranging appointments for guests to 

meet with company staff. The job descripon of recepon staff has expanded 

quite a bit due to the increased use of technology in the workplace. Many 

front-desk staff are now encouraged to have experience with computers and 

soware programs. In addion to their usual tasks, many recepon staff also 

assist their companies with a variety of other office tasks. In many cases a 

receponist is expected to perform mulple tasks quickly and efficiently, in 

addion to answering the phone. A receponist who possesses strong office 

and technical skills and is also courteous and tacul is considered an asset to 

the business image of a company. 

Jan 16-17 

SBL 

LATEST UPDATES OF FINANCIAL REPORTING 

STANDARDS FRSs IN MALAYSIA 


A new financial reporng framework was established in Malaysia on March 6, 

1997 under the Financial Reporng Act 1997. Accounng staff are required to 

understand the changes and developments of Financial Reporng Standards 

(FRSs). FRSs prescribe the basis for presentaon of financial statements 

in order to ensure comparability with both the enterprise’s own financial 

statements of previous periods and with the financial statements of other 

enterprises. The main objecve is to provide guides and explanaons on 

the preparaon of corporate financial statements with updates on the new 

standards. 

6 


Jan 16-17 

SBL 

MANAGEMENT OF CHEMICAL SAFETY AND SPILLAGE 

CLEANUP 

FEES | FMM MEMBER RM450 | 

NONMEMBER RM550 

This course is designed to create awareness and understanding of receiving, 

handling, storage and disposal of chemical. It also details out the management 

of chemical spillage. A survey conducted revealed that most of the Emergency 

Response Teams, especially in chemical oriented plants would be ineffecve 

in the event of a disaster. Guess why It is because the organizaons which 

planned the formaon of an Emergency Response Team, failed to train the 

members how to manage emergencies such as chemical spillages. Accident 

and emergencies due to chemicals can arise any me and at most of the me 

when we least expect it. Therefore, it is very important that leaders of these 

industries plan and is well prepared for to avoid such an occurrence. 

Jan 16-17 

SBL 

FAILURE MODE AND EFFECT ANALYSIS 


This course will address the requirements of troubleshoong in producon, 

with a focus on controlling/eliminang discrepancies and preparing proper 

acon plans on the disposion in the event of discrepancies and failures. 

FMEA is also a requirement for companies pursuing QS9000 quality systems. 

Jan 16-17 

SBL 

MARKETING INNOVATION IN GENERATING SALES 


Globalisaon is imminent. Current global downturn limits the market size 

and invites new competors. Markeng industrial products in Malaysia as 

well as regionally will therefore become more complex and challenging. 

Many Malaysians manufacturers and suppliers of industrial products are 

sll unaware of their threats and opportunies. Failure of companies to 

understand and apply effecve markeng innovaons will eventually lead 

to declining sales and profitability. In order to compete, companies need to 

leap out of status quo and start to equip themselves with comprehensive 

knowledge of innovation in marketing techniques and learn to create 

sustainable compeve advantage. 

FEBRUARY 2012 

Feb 13-14 

SBL 

USEFUL TIPS TO EFFECTIVE PRODUCTION AND 

INVENTORY CONTROL 


In today’s compeve global and business environment, it is essenal to 

have a thorough knowledge and understanding of producon and inventory 

control so as to reduce the overall manufacturing costs and thus improve 

producvity. Producon and Inventory Control is concerned with the volume 

and ming of outputs, the ulizaon of operaons capacity, forecasng and 

developing material requirement plans, managing inventory, and managing for 

world class compeon just-in-me manufacturing and managing for quality. 

Feb 13-14 

SBL 

PENYELENGGARAAN BERASAS MASA DAN KEADAAN 


Time Based Maintenance is a scheduled inspecon to detect condions 

that might cause breakdowns and restoring the equipment back to original 

condion, while Condion Based Maintenance is the control of equipment 

components where it is used unl the life span. Both the maintenance 

approach is a proacve an effecve method to detect the deteriorang 

condion so that breakdowns can be prevented and eliminated so that 

producon is not affected and no major losses. 

Feb 15-16 

SBL 

DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/ 

CLERKS 



This course is designed specially for purchasing clerks/assistants who wish to 

acquire in-depth knowledge on the process flow of the purchasing operang 

procedure and documentaon. This course will enable parcipants to learn 

the role and responsibility to be an effecve Purchasing Assistant/ Clerk. 


Feb 16 

SBL 

KEPIMPINAN: SENI MEMPENGARUHI PEKERJA 

UNTUK MENINGKATKAN PRESTASI 


“The Art of Influencing People” is related to an individual who has the ability 

to pracce human relaon principles to a new level of relevance in today’s 

unpredictable world. Conducted in Bahasa Malaysia, this course is designed 

on the fundamentals of human relaons covering effecve communicaon, 

interpersonal skills and the ability to develop leadership qualies that will 

help the parcipants establish and maintain successful relaonships. 

Feb 20-21 

SBL 

10 STEPS FOR INCORPORATING QUALITY INTO A 

NEW PRODUCT / PROCESS 


This course aims to widen parcipants’ knowledge in the areas of idenfying 

problem areas for improvement, inculcate customer focus into process and 

measurements, streamline and opmize a process-flow for effecve smooth 

operaon and improve process output and customer sasfacon index 

Feb 20-21 

SBL 

ERGONOMICS, CHEMICAL SAFETY, HEARING 

CONSERVATION AND EMERGENCY PLANNING 


As industrializaon becomes more rapid, so has the number of accidents 

at the working places. Oen, these accidents happen due to ignorance or 

the lack of knowledge in prevenng them. Accidents cost money. Besides, 

they dampen the morale of the employees and tarnish the reputaon of the 

company. Prevenon is beer than cure, and prevenon of accidents can best 

be achieved when there is an urge to do so that stems from the hearts of the 

employees. The prevenve measures menoned here apply to Ergonomics, 

Chemical Safety, Hearing Conservaon and Emergency Planning aspects at 

the workplace. 

Feb 20-21 

SBL 

KEMAHIRAN MENJALANKAN ‘ONJOB TRAINING’ 

YANG BERKESAN 


On-job training (OJT) enhances staff’s performance without taking them away 

from the place of work or tasks they perform. Conducted in Bahasa Malaysia, 

this course is designed to equip supervisors with the necessary skills and 

approaches to conduct effecve ‘On–Job Training’ for their subordinates. 

Feb 22-23 

SBL 

SHIPPING THE RIGHT WAY PROCEDURES, 

DOCUMENTATION AND PRACTICE 


Enables those involved with Shipping maers to learn crical skills to perform 

their present dues. The course will cover important aspects of shipping such 

as the procedures in trade transacons and funcons and type of documents 

involved to avoid unnecessary delay of goods. 

Feb 22-23 

SBL 

OFFICE ADMINISTRATION AND MANAGEMENT 

SKILLS FOR THE NEW ERA 


To provide participants with a better appreciation of their roles and 

responsibilies within the organisaon through an improved system of 

managing the office administraon and daily operaons so as to achieve 

higher producvity. 

Feb 24, 25 & 26 

SBL 

PRACTICAL INDUSTRIAL WELDING METHODS AND 

PROCESSES 



Welding is a process by which two or more metal or substance pieces are 

joint for the purpose of construcng an item or product. Suitable for Welding 

personnels in manufacturing organizaons, this hands-on course will equip 

parcipants with the uses, advantages and processes of welding, and to use 

correct equipment, materials and methods in welding. 

8 


MARCH 2012 

Mar 7-8 

SBL 

PRACTICAL GUIDE IN PREPARING AND MAINTAINING 

FULL SET OF ACCOUNTS 


This programme enables parcipants to understand bookkeeping and how 

to prepare a full set of financial statements, whilst understanding accounng 

principles and standards governing them. 

Mar 7-8 

SBL 

EFFECTIVE STEPS IN SOLVING QUALITY RELATED 

PROBLEMS 



This course aims to widen parcipants knowledge in solving quality related 

problems through determinaon of the Problem Area, idenfying the Root 

Cause(s) of the Problem. Parcipants will learn the methods to solve these 

problems through invesgaon, analysis, and verificaon root causes, using 

the right tools and planning and implemenng Correcon and Correcve 

Acons. 

Mar 7-8 

SBL 

MAINTENANCE AND TROUBLESHOOTING OF 

ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS 

AND MOTORS 


This course is specially designed for electricians, technicians and others in 

the electrical field who are directly or indirectly involved in the operaon, 

maintenance and troubleshoong of electrical installaon in the industry. 

Parcipants will be equipped with the knowledge of electrical circuits, relays, 

contactors and motors to strengthen and ensure the stability of the electrical 

power supply. 

Mar 7-8 

SBL 

EFFECTIVE LOGISTICS MANAGEMENT 


Over the last two decades, the discipline of business logiscs has advanced 

from warehouse and transportaon management to the boardroom of 

enterprise. Business logiscs in today’s compeve environment includes all 

acvies to move product and informaon to, from and between members. 

The supply chain provides the framework for businesses and their suppliers 

who join in to bring goods, services and informaon efficiently to the ulmate 

consumer. 

Mar 12-13 

SBL 

EQUIPMENT EFFICIENCY THROUGH MAINTENANCE 

MANAGEMENT 



The rapid aging of producon assets and increasing maintenance cost has 

prompted many companies to view maintenance management with more 

urgency. The increase in size and complexity of technical systems has made 

maintenance an important mainstream funcon in most companies. The 

management of maintenance is becoming increasingly difficult due to the 

complexity of the maintenance processes (prevenve, predicve, proof 

tesng) involved. The main focus of this course is on the applicaon of the 

management principles of planning, organizing and the control within the 

maintenance environment. This also provides strategies, tools and techniques 

for both execuves and managers in producon, maintenance, engineering 

and quality departments. 

Mar 12-13 

SBL 

RAPID PROBLEMSOLVING FOR PRODUCING 

CREATIVE SOLUTIONS 


Problem solving is very important but problem solvers oen misunderstand 

it. Problem solving is a key skill, and it’s one that can make a huge difference 

to your career. At work, problems are at the center of what many people do 

every day. We are either solving a problem for a client (internal or external), 

supporng those who are solving problems, or discovering new problem to 

solve. Regardless of the nature of the problems, a fundamental part of every 

manager’s role is finding ways to solve them. 


Mar 14-15 

SBL 

DEVELOPING EXCELLENT CUSTOMER RELATIONS 

AND SERVICE SKILLS 


The aim of this course is to guide the parcipants for a beer understanding of 

excellent customer relaons and learn to deal with complaints, thus achieving 

an improved Customer Service level. 

Mar 14-15 

SAFE FORKLIFT DRIVING SKILLS 


SBL-KHAS & SBL 


Emphasises on both Theory and Praccal aspects of Forkli Driving for 

beginners. The course aims to provide basic Forkli Driving skills and enable 

them to become competent drivers. A praccal session on proper driving 

skills, upkeep of forkli and safe driving pracces will be provided. 

Mar 15-16 

SBL 

INCREASING TOTAL PRODUCTIVITY IMPROVEMENT 

FOR EXCELLENT OPERATIONAL PERFORMANCE 

An interesng thought : Some organisaons do less with more, some do 

more with less. The quesons are : which organisaon do you belong to 

Which organisaon do you think you should belong to Are you facing the 

hand-to-mouth situaon and doing the fi re-fi ghng job Why are some 

organizaons running like a rabbit while others like tortoise Producvity 

is a solid philosophy which helps build compeveness, confidence and 

smartness, leading to profitability. This is precisely what this program aims 

to foremost achieve. 

Mar 19-20 

SBL 

MANAGING SAFETY AND HEALTH AT WORK 


From the early days of safety, the concept of engineering out hazards by 

providing safeguards has been fundamental to every occupaonal safety 

and health programme at the workplace. Creang safeguards to protect 

people from hazards can be efficiently idenfied through the procedure of 

Job Safety Analysis. 

Mar 19-20 

SBL 

PENGENDALIAN MAKMAL SECARA EFEKTIF 


Conducted in Bahasa Malaysia, this course will cover the topics such as good 

laboratory design, basic laboratory techniques, laboratory data handling, 

safety in the laboratory, good laboratory pracce (GLP), laboratory waste 

management and quality system for laboratory. 

Mar 20 

SBL 

CONDUCTING MEETINGS WITHOUT TIME WASTING 

AND WRITING EFFECTIVE MINUTES 


Meengs are meant to maximize me and increase producvity, but oen 

parcipants feel that their me is wasted instead of well spent, and they 

could have produced more by not aending a meeng. In addion, the task 

of wring minutes oen appears to be very daunng to many who have to 

write minutes. Hence, this course guides parcipants through experience tried 

and tested methods for geng meengs to work well and wring minutes 

that help point the way ahead. 

Mar 21-22 

SBL 

ESSENTIAL KNOWLEDGE OF MALAYSIAN 

EMPLOYMENT LAWS 


Acquiring accurate and updated informaon on Malaysian employment laws 

is essenal to develop pragmac and sound industrial relaons and human 

resource policies/procedures in any organisaon. This course is designed to 

provide insights to the Employment and Industrial Relaons Act, its principal 

legislaon and implementaon at the workplace. 

10 


Mar 21-22 

SBL 

ISO MANAGEMENT REPRESENTIVE’S MR SKILLS 

DEVELOPMENT 



This course enables parcipants to understand the roles and funcons of 

the Management Representave (MR) for ISO procedures. It is designed 

to equip parcipants with the knowledge and skills needed to implement, 

monitor and meet the requirements of the latest ISO 9001:2008 Standard 

for an organisaon. 

Mar 21-22 

SBL 

KEMAHIRAN PENYELIAAN YANG BERKESAN 


Equips parcipants with the skills and techniques of modern supervision. It is 

structured to smulate more effecve supervisory pracces in an organisaon 

towards a posive working environment. 

APRIL 2012 

Apr 4-5 

SBL 

EFFECTIVE PREVENTION OF OCCUPATIONAL 

INJURIES AND ILLNESSES 


From the early days of safety, the concept of engineering out hazards by 

providing safeguards has been fundamental to every occupaonal safety 

and health programme at the workplace – creang safeguards to protect 

people from hazards can be efficiently idenfied through many procedures. 

Coupled with proper use of appropriated protecve gear and more efficient 

inspecons, Occupaonal Safety and Health will be enhanced through a safe 

system of work. 

Apr 9-10 

SBL 

PEKERJA ALAF BARU 


A vision that movates is the standard constant for success across all social 

classes and/or lifestyles. This movaon session will give you the tools to put 

purpose and meaning in your life by helping you develop a vision, thereby 

movang you to a more excing lifestyle. This can be done if you recognize 

barriers and work at removing them. A vision that movates is the secret. 

Achieving a desired lifestyle is the result. 

Apr 9-10 

SBL 

DEVELOPING MIDDLE MANAGEMENT SKILLS FOR 

BREAKTHROUGH RESULTS 


This course helps the middle management group to widen their knowledge 

of management skills, thus increasing confidence in the ability to manage 

both the organisaonal job funcons and human resources. It also assists 

parcipants in improving the quality of performance, producvity and work 

effecveness of their subordinates. 

Apr 9-10 

SBL-KHAS & SBL 

OCCUPATIONAL FIRST AID SKILLS AND CPR 


Prevenon is sll one of the best methods against accidents at the workplace. 

However, even the best prevenve efforts someme fail and it is therefore 

prudent to prepare for such eventualies. It has been shown that proper 

inial handling of the accident vicms contributes significantly to the final 

outcome and oen determines if a life could be saved. This programme will 

impart the basic praccal knowledge of First Aid and it includes a session on 

cardiopulmonary resuscitaon (CPR). 


Apr 9-10 

SBL 

MAKSIMUMKAN KECEKAPAN PERALATAN MELALUI 

PENYELENGGARAAN PROAKTIF 


With automaon and modernizaon of equipments, the cost of maintenance 

today has increased tremendously. State of the art equipments required 

proper maintenance and efficient control in order for them to operate to its 

maximum efficiency. Achieving zero defect is the vision most manufacturers 

aim to achieve but fear. Though achieving zero defect is difficult, it is not 

impossible with the right knowledge and methods. Conducted in Bahasa 

Malaysia, this course is especially designed to enable parcipants to acquire 

the proper knowledge and methods to achieve zero defect. 

Apr 11-12 

SBL 

PENYELIA SEBAGAI PENGURUS ‘PRODUCTION’ DAN 

KUALITI 



Supervisors are the most important link in the management chain of any 

business enterprise. Today, the task of supervising has become more complex 

with the role of being the bridge between management and employees. To 

meet this demanding challenge, supervisors are oen required to funcon 

as collaborators and consensus builders besides running the day-to day 

producon operaons while maintaining quality of output. 


SBL 

INVENTORY AND STORES MANAGEMENT 


Stock control procedures and system as well as the stocktaking and stock 

evaluaon funcons will indefinitely affect the economy of an organisaon. 

This programme highlights the importance of managing the stores effecvely. 


SBL 

WHY WHY ANALYSIS: MAKING SMART DECISIONS 

BASED ON ROOT CAUSE 


Why-Why Analysis is a powerful Problem Solving Analysis Tool. It combines 

all aspect of problem solving method with systemac structure that could 

help Managers, Engineers, Execuves, Supervisors, Leaders & Staff from every 

departments not only in solving the problems that they are facing currently 

but also to stop the repeon by prevenng and eliminang or reducing 

the same problems by idenfying and understanding the root cause of the 

problem. Why-Why Analysis problem solving will lead the user to Define 

and Quanfy then Analyse and Opmise the problem they’re facing in a 

systemac structured way. 

Apr 16-17 

SHIPPING OPERATIONS AND CONTAINER 

MANAGEMENT 


SBL 


The container shipping sector provides and overview of the complex world 

of shipping operaons and the importance of container management in the 

global economy. It provides the parcipants with sufficient knowledge and 

skills to carry out the many business and technical operaons involved in 

shipping and trade. 

Apr 16-17 

SBL 

EARTHING, LIGHTNING AND SURGE PROTECTION 

SYSTEM 



The earthing system is an essenal system in the electrical installaon which 

provides an effecve path for the leakage current (earth leakage fault) to 

flow directly to the general mass of earth. The effecveness of protecve 

devices such as earth leakage relay is solely depends on the earthing system. 

Good earth system will ensure the safety of the installaon. Lighng system 

is used to protect building from lighng strike. Which may cause damage 

or fire to the building. Surge Protecve Device is used to protect electrical 

installaon from surge current/ voltage. Therefore, earthing, lighng and 

surge protecve system have to be well maintained to avoid unnecessary 

failure to the electrical system and building. 

12 


Apr 16-17 

SBL 

ESSENTIAL SKILLS FOR SECRETARIES AND 

ADMINISTRATIVE ASSISTANTS 


At the administrave level, many job descripons blur into each other, a 

secretary in a company somemes might be called a administrave assistant 

in another. This course is specially designed to enable secretaries to learn 

essenal skills to perform their present dues as Secretaries and acquire 

addional knowledge to handle more tasks, dues and responsibilies from 

me to me. 

Apr 16-17 

SBL 

7 ALAT QC DAN PERLAKSANAAN QC 


This is a hands-on training programme designed to impart the skill to use the 

7 QC Tools to solve quality problems and undertake improvement projects. 

Conducted in Bahasa Malaysia, parcipants will also learn the Quality Control 

Circles (QCC) philosophy and methodology. Use of PDCA system will be 

emphasised. 

Apr 23-24 

SBL 

ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE 



This course will enhance the competency in communicaon within the 

business context. Parcipants will pracse the appropriate use of English, 

in situaons commonly encountered in business environments. 

Apr 23-24 

SBL 

FINANCIAL BUDGETS AND CREATIVE ACCOUNTING 

AS A POWERFUL MANAGEMENT TOOL 


In budgeng it is required that finance play an important role in pivong 

the business, to enable it to maximise the resources fully, reaping the best 

returns and strengthening the planning and control of the business. Creave 

Accounng is looking beyond the numbers in Financial statements and 

parcipants will be able to acquire intricacies of creave accounng, grasp 

the limitaons and policies adopted by companies and idenfy various 

methods of presentaon of facts and figures which can be used to make the 

accounng report more creave. 

Apr 23-24 

SBL 

KEMAHIRAN PENGAWAL KESELAMATAN YANG 

BERKESAN 



Conducted in Bahasa Malaysia, this course is tailored to provide the 

fundamental knowledge on security and loss prevenon for security officer 

who are assigned to the industries. The old school of thought was that a 

security officer should only know about what he should do at the gate or only 

be trained on a set of work instrucon has changed today, especially aer the 

911 incident in the US. A security personnel should have a mind set to know 

why he has to carry out his dues professionally and how he could support 

the objecves of the organizaon he is assigned to. 

Apr 23-24 

SBL 

SMART SELL, NOT HARD SELL: THE EFFECTIVE 

SELLING TECHNIQUE 


Selling is an art and this art varies from person to person. The most important 

variable in the selling process is the potenal customer, and the nature 

of potenal customers also varies from person to person. Therefore, the 

successful Sale is the result of a seller-buyer encounter during which the 

seller was effecve in creang interest, understanding the features and 

benefits of the product or service, and a desire to enjoy the benefits of the 

seller’s product / service. Sales begins with a need and ends with a choice. 

In-between, you have the opportunity to use a selling technique which sways 

the choice to your favour. 


Apr 24, 25 & 26 

SBL 

INDUSTRIAL PNEUMATICS CONTROL SYSTEM AND 

PRACTICAL APPLICATIONS 


This course is designed to teach the fundamentals of pneumatics and 

its applicaons in the manufacturing sector and also to make potenal 

automaon technologists and technicians aware of essenals in one of the 

technologies of automaon uses. 

MAY 2012 

May 9-10 

SBL 

PRACTICAL MANUFACTURING PRODUCTIVITY AND 

COST IMPROVEMENT PROCESS 


We have available today the knowledge and experience needed for the 

successful management of organizaon. But there is probably no field of 

human endeavour where the always tremendous gap between the knowledge 

and performance of great organizaons and the knowledge and performance 

of the average is wider or more intractable. Taking a closer look at the demise 

of organizaons, it is argued that issues relang to producvity and/or cost 

improvement results are a main cause. This programme aims to narrow the 

gap. 

May 9-10 

SBL 

ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS 


In line with the Energy Management Regulaon 2008 which came into effect 

on December 15, 2008, this programme represents a unique effort of FMM 

Instute to produce a pool of qualified energy manager for the industry 

towards the noble vision of ulising energy efficiently. This programme 

will enable parcipants to acquire the knowledge on the importance of 

energy efficiency standards and labelling; understand energy performance 

standards and tesng facilies to be referred and used; be made aware of 

the importance of energy conservaon and energy efficiency by classificaon 

of energy efficient equipments and be able to use the knowledge and skills 

gained to execute energy efficiency practices in their working place in 

electrical systems. 

May 14-15 

BUILDING A MOTIVATED AND ENGAGED 

WORKFORCE 


SBL 


When looking at ways to movate people, it might be good to first think about 

the other side. When people are not movated and engaged to work, they 

have less energy, are more likely to resist change, and less likely to suggest 

needed improvements or take that extra step to keep customers coming back. 

One reason empowerment and job enrichment tend to work is because they 

can increase movaon and engagement. Apathy, or lack of movaon, is 

caused by frustraon and feelings of powerlessness – even if people have 

power in reality, if they do not see themselves as having it, there is no gain. 

In parcular, people must feel they control their own desny if they are to be 

part of a change effort, provide excellent service, or take risks. 

May 14-15 

SBL 

PRACTICAL APPROACH TO BOILER OPERATION, 

MAINTENANCE AND MANAGEMENT 


This two days intensive course focuses in establishing the proper management, 

maintenance procedures and correct pracces in the Steam Plant Operaon. 

Parcipants will be able to understand the principles of operaon and 

maintenance of a steam plant and to develop ideas and suggesons from the 

course which could then be forwarded to their management for improvements 

in their work process. 

May 14-15 

SBL 

OPERATIONAL IMPLEMENTATION OF ZERO DEFECTS 

PRINCIPLES 



This course will guide and help parcipants to understand both the theory 

and praccal aspects of Zero Defect implementaon in the operaonal 

environment, apply all the necessary and essenal elements derived from 

Toyota Producon System and Total Quality Management models and possess 

the confidence to iniate, establish, implement, maintain and connuously 

improve on Zero Defect direcves company-wide. 

14 


May 14-15 

SBL 

MALAYSIAN CUSTOMS IMPORT AND EXPORT 

POLICIES AND PROCEDURES 


This course is specially designed to provide comprehensive knowledge to 

parcipants in all aspects of customs legislaon pertaining to import and 

export procedures with the ulmate objecve of minimising delays and most 

importantly, ensuring the goods are cleared promptly. 

May 16-17 

SBL 

THE AZ OF MALAYSIAN INCOME TAX 


The Malaysian Tax system modernised with introducon / implementaon 

of self-assessment system effecve from year of assessment 2001. This 

course will enhance parcipant’s knowledge in areas of Malaysian Taxaon of 

Companies and Individuals and on public ruling, tax cases and tax pracces. 

May 16-17 

SBL 

DUTIES OF THE OCCUPATIONAL SAFETY AND HEALTH 

OFFICER 



This 2-day programme is designed specially to train the exisng or newly 

appointed Safety Officer in the organisaon to understand the roles and 

dues as an Occupaonal Safety and Health Officer. 

May 16-17 

SBL 

MOTIVASI, KEPIMPINAN, HUBUNGAN 

KEMANUSIAAN DAN PEMBENTUKAN KUMPULAN 

KERJA 



A course which cultivates the importance of motivation, leadership, 

interpersonal skills and teambuilding amongst employees in order to increase 

job sasfacon and achieve higher performance levels. 

May 21-22 

SBL 

COST REDUCTION TECHNIQUES FOR MAINTENANCE 


This programme is designed to give maintenance personnel the much-needed 

techniques to eliminate non-value-added acvies and work on cost-saving 

acvies. 

May 21-22 

SBL 

PRACTICAL HUMAN RESOURCE MANAGEMENT 

SKILLS 



This course aims to equip HR / Personnel staff with a strong foundaon in 

HR/Personnel Management and become more effecve in performing HR/ 

Personnel Administraon funcons in accordance to established pracces 

and statutory requirements. 

May 21-22 

UNDERSTANDING AND IMPLEMENTING ISO 

9001:2008 


SBL 


This course enables parcipants to understand the ISO 9001:2008 Standard 

requirements for cerficaon. It is also designed to equip parcipants with 

the knowledge and skills needed to implement the Quality Management 

System to meet the requirements of the latest ISO 9001:2008 Standard. 

May 23-24 

SBL 

DESIGNING AND DEVELOPING AN EFFECTIVE STOCK 

CONTROL SYSTEM 


Many companies especially small and medium enterprises could not afford 

to acquire the Total Inventory Soluons to manage and keep track of their 

inventories. With or without Total Inventory Soluon in place, organizaon 

could sll manage its inventories and make a business decision accurately 

through an effecve stock control system, via inventory spreadsheet. This 

programme is designed to meet those stringent requirements and help the 

organizaon to effecvely and efficiently managing their stock and inventories. 


May 23, 24 & 25 

SBL 

PRACTICAL HYDRAULICS CONTROL SYSTEM FOR 

INDUSTRIAL APPLICATION 


This course is designed to teach the fundamentals of hydraulics and its 

applicaon in the manufacturing sector and also to make potenal automaon 

technologists and technicians aware of essenals in one of the technologies 

of automaon applicaons. 

JUNE 2012 

Jun 5, 6 & 7 

SBL 

PLASTIC INJECTION MOULDING AND MOULD DESIGN 

TECHNOLOGY AND PROCESSES 


This programme offers an overview of the parts and respecve funcons of 

a basic injecon mould, as well as a basic understanding of the intricacies 

involved in the plasc injecon process. It will also cover the fundamentals 

of injecon mould design. This programme is especially designed for those 

who are involved in plasc injecon moulding operaons and those who 

would like to acquire the fundamental and necessary technical knowledge 

on plasc injecon moulding and mould design technology and processes. 

Jun 6-7 

SBL 

EFFECTIVE REPORT WRITING SKILLS: JUST LIKE THAT 


Wring an effecve report is a core work skill and is one of the most important 

means of communicaon. This programme is intended to provide parcipants 

with techniques to improve their report wring skills. 

Jun 6-7 

SBL 

DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES 

AND PROCEDURES MANUAL 


Documents and leers are crucial in the Human Resource Department. 

This programme is meant to assist in increasing your efficiency. It helps 

to reduce the me you spend on draing your Human Resource related 

correspondence. Samples are provided which can be further customized for 

your own organizaonal usage. 

Jun 11-12 

SBL 

CHEMICAL HEALTH RISK ASSESSEMENT CHRA 


To provide guidance for assessors to conduct an assessment of the health 

risk arising from the use, handling, storage or transportaon of chemical 

hazardous to health at the workplace as required by “Use and Standards of 

Exposure of Chemical Hazardous to Health”, USECHH Regulaon 2000, by 

going through a step-by-step procedure and using prescribe techniques and 

format. By the end of the session, parcipants should be able to briefly explain 

the purpose of the CHRA manual, explain what is meant by assessment of 

health risk, explain what is meant by hazard, exposure, risk and work unit and 

state the ten steps in CHRA. 

Jun 11-12 

SBL 

PRODUCTION PLANNING, SCHEDULING AND 

CONTROL FOR OPTIMAL FLOW 


In today’s compeve global and business environment, it is essenal to 

have a thorough knowledge and understanding of producon planning 

and scheduling so as to reduce the overall manufacturing costs and thus 

improve producvity. Producon planning and scheduling are concerned 

with the volume and ming of outputs, the ulisaon of operaons capacity, 

forecasng and developing material requirement plans, managing inventory, 

and managing for world class compeon, just-in-me manufacturing and 

managing for quality. 

16 


Jun 13 

PENGIRAAN DAN PENILAIAN STOK SECARA 

SISTEMATIK 


SBL 


Conducted in Bahasa Malaysia, this course has been specially designed to help 

parcipants to conduct effecve and proper counng of stock items in the 

stores/warehouses/producon areas to ensure accuracy of available stocks 

and also invesgate stock discrepancies effecvely. 

Jun 13-14 

DESIGN OF EXPERIMENT FOR PROCESS 

OPTIMISATION 


SBL 


Design of Experiment is an ‘off-line’ quality improvement technique that 

can be used to improve manufacturing products and process significantly. 

Through its use, it can help us to opmise our products and processes by 

placing many controllable factors and see how does it influence the output 

in presence of environment factors. 

Jun 13-14 

SBL 

EXCELLING AS A COMPETENT MANAGER 


The organisation that will succeed are those that have Managers and 

Execuves who have the managerial skills to recognise and react the fastest 

to these challenges. This course is designed to provide parcipants with an 

understanding of the concepts, processes and funcons of management and 

to review their roles within the organisaon. 

Jun 13-14 

SBL 

TEKNIK KAWALAN KUALITI 


Quality and Quality Assurance Control are key values in manufacturing today, 

and the QA/QC group plays a key role in ensuring that the customer receives 

only quality product. To achieve this, it is imperave that companies have a 

well trained and highly skilled group of QA/QC personnel who are not only 

able to detect problems but also prevents problems from occurring. In many 

industries, experienced operators are promoted to QA/QC Inspectors and 

Supervisors without sufficient skills training to help them be effecve. To 

be conducted in Bahasa Malaysia, this training programme aims to address 

this issue. 

Jun 14 

SBL 

PENGURUSAN REKOD DAN FAIL YANG EFEKTIF 


Conducted in Bahasa Malaysia, this course helps participants with the 

creaon, organisaon, maintenance, use, retrieval and disposion of records 

to promote efficiency and producvity in the organisaon. 

Jun 18-19 

SBL 

CONDITION BASED MAINTENANCE: MANAGE 

FAILURES BY MONITORING AND DETECTING 


Condion based maintenance or predicve maintenance as it’s oen called, 

can be defined in different ways. However, it is important to note that it goes 

far beyond vibraon analysis. Condion based maintenance would enable 

the maintenance staff to predict and find future failures before they manifest 

themselves as a breakdown of equipment or a component. 

Jun 20-21 

COSTING MADE SIMPLE FOR PLANNING AND 

CONTROL 


SBL 


This course is designed to provide parcipants with sound understanding of 

cosng principles, methods and pracces. This would help determine the best 

method to apply cost to materials, department overheads and producon 

units in order to beer determine efficiency and profits of an organizaon. 


Jun 20-21 

SBL 

KEMAHIRAN PENYELIAAN LANJUTAN 


Provide parcipants with knowledge, skills and praccal approach to handle 

the finer skills of supervisory management and to be inspired and movated 

for effecve supervision. 

Jun 20-21 

INCREASE SALES BY INCREASING VALUE TO 

CUSTOMERS 


SBL 


In the present challenging environment, the connuous change of customers’ 

preferences and the innovaon of new products and services, no companies 

can afford to neglect any customers that come their way. That is why focus 

should be given to add value to customers’ experience in using the company’s 

products or services. This program is designed for parcipants who want to 

increase their sales by understanding, sasfying and fulfilling their customers’ 

needs and wants. 

Jun 20-21 

SBL 

ENERGY EFFICIENCY IN MECHANICAL SYSTEMS 


In line with the Energy Management Regulaon 2008 which came into effect 

on December 15, 2008, this programme represents a unique effort of FMM 

Instute to produce a pool of qualified energy manager for the industry 

towards the noble vision of ulising energy efficiently. This programme 

will enable parcipants to acquire the knowledge on the importance of 

energy efficiency standards and labelling; understand Energy performance 

standards and tesng facilies to be referred and used; be made aware of the 

importance of energy conservaon and energy efficiency by classificaon of 

energy efficient equipments in the mechanical system and be able to use the 

knowledge and skills gained to execute energy efficiency pracces in their 

working place in mechanical systems. 

JULY 2012 

Jul 4, 5 & 6 

SBL 

PROGRAMMABLE LOGIC CONTROLLERS FOR 

INDUSTRIAL PROCESSES AND MACHINES 


This course is designed to teach the operaon and programming of Industrial 

Programmable Controllers and their applicaons in the manufacturing sector. 

Typical applicaons include conveyors, robots, electric motors, heang and 

air-condioning which are widely used in automated industries. 

Jul 7, 8, 14, 15, 21 1Malaysia & SBL 

ISO 9001:2008 LEAD ASSESSOR/AUDITOR 

FEES | FMM MEMBER RM2,650 | NONMEMBER RM2,950 

This course is licensed by the Accelerated Connuous Learning (ACL) Global 

Australia, which is registered with the Internaonal Register of Cerficated 

Auditors (IRCA) to equip parcipants with the knowledge and skills required 

to perform audits of management systems against ISO 9001, in accordance 

with ISO 19001. 

Jul 7, 14, 21, 22 

SBL 

PRACTICAL FIRST AID SKILLS AND CPR 


Prevenon is sll one of the best methods against accidents at the workplace. 

However, even the best prevenve efforts somemes fail and it is therefore 

prudent to prepare for such eventualies. Parcipants would be able to 

acquire in-depth knowledge of praccal aspects in First Aid and widen the 

scope of duty beyond roune job funcons, and acquire life saving and life 

sustaining skills. 

18 


Jul 9-10 

INCOTERMS AND ITS INTERPRETATION IN 

INTERNATIONAL TRADE AND SHIPPING 

DOCUMENTATION 


SBL 


This programme is designed to help parcipants understand the import and 

export procedures and documentaon from a praccal point, to learn the 

various steps of import and export procedures and documentaon flow and 

determine the trade terms, which offer greatest cost savings. In additon, 

parcipants will also learn how to avoid shipping errors and accurately 

describing the materials to be shipped and idenfy proper claims procedures 

and obtaining thorough understanding on claims documents. Parcipants 

will also be updated on the relevant Government Controlling Regulatory 

Trade Requirements. 

Jul 9-10 

SBL 

SIKAP KERJA POSITIF 


Most employees perceive work as a chore. Therefore their hearts and minds 

are not set on compleng the task at hand efficiently and improve on the 

quality of the finished job. A dissasfied employee will slowly spread his 

discontentment to fellow employees and this will have an adverse effect 

on the organisaon as a whole. Conducted in Bahasa Malaysia, the main 

purpose of this programme is to open up an employee’s potenal in realising 

his personal vision and the organisaon’s objecve through posive thinking 

and posive work atude. 

Jul 9-10 

SBL 

STEP BY STEP ISO 9001:2008 QUALITY SYSTEM 

DOCUMENTATION 



This course enables parcipants to understand the ISO 9001:2008 Standard 

documentaon requirements for Cerficaon. It is also designed to equip 

parcipants with the knowledge and skills needed in order to achieve best 

methods and pracces in Documentaon of Quality Procedures, Manual, 

Operang Procedures, Master List of Forms and Records and filing system to 

meet the requirements of the latest ISO 9001:2008 standard. 

Jul 10 

SBL 

EFFECTIVE TELEPHONE TECHNIQUES AND 

COURTESIES FOR EVERYONE 


On compleon of the course, parcipants will be able to communicate 

effecvely and enhance the image of the company through proper handling 

of the telephone. 

Jul 11-12 

ESSENTIAL FACTORY MANAGEMENT AND 

OPERATIONS SKILL 


SBL 

In most countries, developing or developed, the Factory is a dynamic, jobcreang, 

tax-paying, socio-economic centre. Without it the “resources” 

remain resources and never become outcome or results. In a compeve 

economy, the quality and performance of the factory determines the success 

of the economy. But factory itself does not have life unl we manage it. This 

programme aims to narrow the gap, and clear the myth, between what can 

be done and what is being done. 

Jul 11-12 

SBL 

TOTAL PREVENTIVE MAINTENANCE 


This course provides a company-wide planned maintenance system by 

covering a series of methods and approaches to ensure that equipment are 

always able to funcon so that producon is never interrupted. It involves 

the cooperaon of the equipment and process support personnel, equipment 

operators and the equipment supplier. 


Jul 12-13 

SBL 

DEALING EFFECTIVELY WITH POOR PERFORMERS, 

ABSEENTEEISM AND PROBLEMATIC EMPLOYEES 


These days you cannot afford anything less. Poor performers, absenteeism 

and problemac employees disturb team morale, destroy producvity and 

distract you from important projects. Thus, all management staff need skills 

to get the poor performers and problem employees to do their part. That way 

you will have a fully funconing team with no ‘weak spots’ and thus creang 

an environment where everyone is more producve, beer sasfied and 

easier to work with. 

Jul 16-17 

PERLA & SBL 

PROCESS CONTROL: MEASUREMENT AND 

CALIBRATION TECHNIQUES 


A course designed to equip parcipants with the knowledge and skills to 

select appropriate inspecon, measurement and test equipment in order to 

demonstrate the conformance of the product to the specified requirements. 

Jul 16-17 

SBL 

GET THE BEST OUT OF PEOPLE BY STRENGTHENING 

MANAGEMENT SKILLS CONDUCTED IN MANDARIN 


This course helps parcipants to widen their knowledge of management skills, 

thus increasing confidence in their ability to manage both the organisaonal 

job funcons and human resources. It focuses on movaon, leadership, 

interpersonal skills and teambuilding in order to increase job sasfacon and 

achieve higher performance level. 

Jul 16-17 

SBL 

DEVELOPING A SAFETY AND HEALTH MANUAL 


It is outlined in OSH Act, 1994 that the duty to ensure Safety and Health at the 

work place lies mainly on employers and employees. One of the important 

legal obligaon of employers under Secon 16 of the OSH Act, 1994 is that 

they are required to outline the organisaon and arrangements in achieving 

the objecves of the wrien Safety and Health Policy at the workplace. 

Jul 16-17 

EFFECTIVE MANAGEMENT OF ACCOUNTING 

FUNCTION 


SBL 


This course highlights the need for an Accounng department to be focused 

and proacve in implemenng efficiency in managing its funcons. It also 

discusses on how to improve on beer workflow and processes besides the 

main accounng funcons. 

Jul 18-19 

SBL 

EFFECTIVE PROCUREMENT, COST REDUCTION AND 

NEGOTIATION SKILLS 


Purchasing plays an important role in the profitability and success of every 

business. The way the Purchasing funcon is managed and run will greatly 

infl uence the company’s boom line. This programme aims to provide 

purchasing personnel with the knowledge to be effi cient, effecve and 

ulmately to purchase materials and services at the best prices without 

sacrificing quality and service. It highlights on how Purchasing personnel 

can help to increase producvity and achieve savings through effecve 

purchasing. 

Jul 18-19 

SBL 

ELECTRICAL WIRING SYSTEMS 


A good wiring system must fulfil the statutory requirements such as safety 

regulaon, IEE wiring regulaon, protecon against electrical shock, direct and 

indirect contact, thermal effects, under voltage and residual current device 

and protecve measures. This programme is designed for all those involved 

in maintaining and troubleshoong electrical wiring systems. 

20 


AUGUST 2012 

Aug 8-9 

SBL 

CREATIVE LEADERSHIP SKILLS OF HIGHLY EFFECTIVE 

SUPERVISORS AND LINE LEADERS 

CONDUCTED IN MANDARIN 


According to the latest psychological findings, emoonal intelligence has 

proven to be more important than cognive intelligence in any human 

success, especially in the business and industrial sectors. Hence, people skills, 

as an important dimension of emoonal intelligence, play a crucial role in 

acheving individual and organisaonal success. This programme provides 

aspiring supervisors with the strategic human relaons skills instrumental to 

becoming highly effecve people. Conducted in Mandarin, this programme 

will be beneficial to supervisors who are not so fluent in the English Language 

or Bahasa Malaysia. 

Aug 8-9 

PRACTISING GOOD LABORATORY PRACTICES 

EFFECTIVELY 


SBL 


The objecves of this two-day course are two-fold: Firstly, to raise the 

awareness of the laboratory staff concerning the importance of understanding 

the basic requirements for running a laboratory or working in a laboratory. 

Secondly, to provide a guide for the general management of a good 

laboratory, based on certain general acceptance guidelines. This informave 

short course will cover the topics such as good laboratory design, basic 

laboratory techniques, laboratory data handling, safety in the laboratory, 

Good Laboratory Pracce (GLP), laboratory waste management and quality 

system for laboratory. 

Aug 8-9 

SBL 

ESSENTIAL WRITTEN ENGLISH MADE EASY FOR 

OFFICE AND OPERATIONS STAFF 


This course will enhance the competency in communicaon within the 

business context. Parcipants will pracse the appropriate use of wrien 

English in situaons commonly encountered in business environment 

Aug 13-14 

SBL 

MASTERING ISO 9001:2008 INTERNAL QUALITY 

AUDITING 



This course provides parcipants with the knowledge and skills in Internal 

Quality Auding. The seng up of an Internal Quality Audit Team, principles 

and procedures for carrying out quality auding will also be provided. 

Aug 13-14 

CREATIVE SALES & SERVICE EXCELLENCE 

CONDUCTED IN MANDARIN 

SBL 


This 2-day power-packed programme is to help the parcipants appreciate 

the importance of sales and service management at their workplace. They 

will be inspired and strengthened mentally, intellectually, strategically and 

emoonally to perform professionally in handling customers. 

Aug 13-14 

SBL 

12 STEPS SCHEDULE PLANNED MAINTENANCE 


Schedule prevenve maintenance has been in pracce for the last 50 years. 

Prevenve maintenance has long been considered as an acvity for cleaning, 

calibraon and checking. In an era of equipment dependence, it is crical 

that equipment is operated to its maximum efficiency. Equipment health 

management thus becomes crical to our profit sector. This course enables 

parcipants to develop a proper schedule planned maintenance procedure. 

Aug 13-14 

SBL 

EXECUTION AND CONTROL OF PRODUCTION AND 

OPERATIONS MANAGEMENT 


Participants will be provided with a comprehensive understanding of 

principles and funcons of Operaons Planning and Control, Quality, Inventory 

Control, Maintenance Management and Producvity Improvement. It will 

also help them idenfy problems in the producon system and solve them 

using appropriate operaonal techniques. 


Aug 15-16 

SBL 

DYNAMIC LEADERSHIP: COMMUNICATING WITH 

AUTHORITY AND ASSERTIVENESS IMPACT 


This course is especially designed for anyone who is interested in improving 

his/ her interpersonal skills and also building effective and assertive 

communicaon skills, including business and educaonal professionals, team 

and project leaders. This course will include topics like praccing asserve 

communicaon, exhibing confident body language, recognizing asserve 

characteriscs, modeling asserve behaviour opons, asservely managing 

real-world pressures and demands, profiling your conflict handling style, 

applying asserveness techniques and reacng rapidly to common challenges. 

SEPTEMBER 2012 

Sep 5-6 

MASTERING SAFE FORKLIFT DRIVING 


SBL 


Emphasises on both Theory and Praccal aspects of Safe Forkli Driving. 

The course aims to sharpen the skills of Forkli Drivers and enable them to 

become beer and safer drivers. A Praccal Examinaon will be conducted 

at the end of the course to gauge their driving skills. 

Sep 5-6 

ART AND SKILLS OF DELIVERING EFFECTIVE 

PRESENTATIONS 


SBL 


Become an impressive communicator by polishing your own presentaon 

skills within a few hours of guidance. Discover the secrets of sounding good, 

regardless of the situaon, and of being helpful, even when the informaon 

requested is not at hand. Learn how to rise above anxious moments and how 

to analyse precisely what your listener is asking you. 

Sep 5-6 

SBL 

EFFECTIVE WAREHOUSE MANAGEMENT 


Warehousing is an integral part of every logiscs system that plays a vital role 

in providing a desired level of customer service at the lowest possible total 

cost. Numerous factors should be taken into account in managing a warehouse 

such as the warehouse design, storage method, packaging, material handling, 

manpower handling, administraon and procedure, security and safety 

factors and current issues in warehousing. 

Sep 5, 6 & 7 

SBL 

INDUSTRIAL ELECTROPNEUMATICS CONTROL 

SYSTEM AND PRACTICAL APPLICATIONS 


Designed as an introducon to the funcon and operaon of pneumac and 

electrical equipment used in simple Electro-Pneumac controls, the course 

covers the design and praccal construcon of such circuits. The course deals 

with the control of pneumac actuators using electrical sensing and switching 

devices. Electrical principles are covered at a basic level, but some previous 

knowledge of pneumac equipment is required. 

Sep 10-11 

SBL 

THE AZ OF MALAYSIAN CUSTOMS POLICIES AND 

PROCEDURES 



This two-day course has been specially designed to cover all the essenal 

areas of Customs procedures to help parcipants deal effecvely with the 

Royal Malaysian Customs Department. 

22 


Sep 10-11 

SBL 

MASTER THE LATEST SYSTEMS AND TECHNIQUES 

FOR IMPROVING QUALITY 


Modern Methods For Quality Control And Improvement brings you up to 

date with the latest stascal tools, quality management systems, and 

developments in the field of quality control. Offering a unique balance of 

management and stascs, the course provides a single source of informaon 

regarding both the structure and management of quality systems and the use 

of stascs to control and improve quality. Throughout the course, you will 

be introduced to techniques and procedures to help you develop a beer 

understanding of each technique’s place in the field and its proper use. 

Sep 10-11 

SBL 

PEMBENTUKAN KERANI YANG CEMERLANG 


The clerical staff plays a crucial role to assist a manager in the daily roune 

work flow. Their role and responsibilies helps to keep the department well 

organized, efficient and effecve. They also need to work closely with all 

other departments internally, and deal with external organizaon / corporate 

enes. This course is designed to help parcipants understand their roles / 

responsibilies and be a more effecve clerical and administrave staff. 

Sep 12-13 

SBL 

SUPERVISORY SKILLS IN BECOMING AN 

EXCEPTIONAL SUPERVISOR 


Equips parcipants with the skills and techniques to be an exceponal 

supervisor. It is structured to smulate more effecve supervisory pracces 

in an organisaon towards a posive working environment. 

Sep 19-20 

SBL 

ROOT CAUSE FAILURE ANALYSIS FOR MAINTENANCE 


This session provides a detailed approach to solve maintenance and technical 

problems in a root-cause manner. Various tools will be taught to parcipants 

on how to apply these tools to solve any maintenance related problems. 

Sep 19-20 

SBL 

TEKNIKTEKNIK MENINGKATKAN PRODUKTIVITI 


Parcipants will be given a comprehensive overview of various aspects 

of Productivity Improvement at the workplace. Conducted in Bahasa 

Malaysia, this course will provide a praccal guide on the various Producvity 

Improvement techniques available which will help improve cost effecveness. 

Sep 19-20 

SBL 

CHEMICAL AND SCHEDULE WASTE MANAGEMENT 


This course will provide the parcipants the informaon required to comply 

with the Malaysian legal requirements on chemical handling and chemical 

waste (scheduled waste) management which is OSHA (CPL) Regulaon 1997 

and EQA (uScheduled Waste) Regulaon 2005. Parcipants will gain the basic 

knowledge of safety and health at workplace and hazardous material handling. 

Parcipants will be able to idenfy chemical groups, understand proper use 

of chemical labelling, ascertain suitable PPE, proper handling of chemicals 

and able to react to conngencies – accidents. Besides that, parcipants will 

be exposed to the scheduled waste handling, storage, packaging, labelling, 

treatment and disposal. 

Sep 20 

SBL 

HOUSEKEEPING MANAGEMENT AT THE WORKPLACE: 

6S 



To maintain a clean and safe environment for the workplace, it is important 

to introduce a highly effecve housekeeping system which in return ensure 

quality and producvity in any organisaon. 

Sep 24-25 

SBL 

MANAGEMENT EXECUTION: DISCIPLINE OF GETTING 

THINGS DONE 


This course aims to widen parcipants knowledge of management skills in the 

areas of leadership, delegaon, creang the Framework for cultural change 

and the three cores processes of execuon (people process, strategy process 

and operaon process). 


Sep 24-25 

EFFECTIVE PURCHASING MANAGEMENT FOR 

BUSINESS SUCCESS 


SBL 

In order for companies to pay aenon to the changing role of the purchasing 

funcon in the twenty-fi rst century, the fundamental areas of praccal 

management techniques and skills in purchasing have to be examined. This 

programme will assist the purchasing personnel to improve their operaons 

in meeng corporate objecves and goals. 

Sep 24-25 

SBL 

MANUFACTURING STRATEGIES: 

COST REDUCTION WITHOUT PEOPLE REDUCTION 


Organizaons have been always in the compeve environment, the only 

difference now is the pace and complexity of compeon due to such common 

themes as globalizaon, Informaon Technology and Internet revoluon. 

Therefore to be compeve, organizaons need to reduce cost and improve 

quality – but there is a catch. Menon cost cung most employees would 

shiver and run for cover. Reasons People have associated cost cung with 

cuts in overme, benefits, or even retrenchment – no wonder. The session 

aims to share techniques of cost savings and simultaneously looks at handling 

your compeve advantage i.e. your people. 

OCTOBER 2012 

Oct 8-9 

SBL 

EXCELLENCE IN MANAGING SUPPLIERS FOR 

COMPETITIVE ADVANTAGE 


In whatever business we are in, suppliers play a key role in the success of the 

business growth such as in electronics and automobile industries, service 

industries, etc. By having strong relaonship with suppliers, it will strengthen 

your company’s competve advantage in the marketplace. Ignoring supplier 

management principlies will result in a dysfunconal relaonship that will 

negavely impact your business. 

Oct 9, 10 & 11 

SBL 

MASTERING METAL FABRICATION SKILLS FOR 

INDUSTRIAL APPLICATIONS 


Everywhere we look, we see fabricated metal products. From paper clips 

to car bodies, staircases and countless products which start out as metal 

stock that fabricators bend, punch, drill, grind, thread and cut to produce 

various shapes. The metal fabricaon process varies greatly depending on 

the material being machined, the rate of producon, the desired geometry, 

and other physical requirements of the part or product. 

Oct 10-11 

SBL 

TIPS & TECHNIQUES FOR HANDLING CUSTOMER 

COMPLAINTS 



We live and work in a business-sensive economy. More importantly as 

manufactured products/services become more alike, it is increasing the 

quality and service provided to customers that forms the crical difference 

between success and failure especially handling customer complaints. 

Handling customer complaints tacully is an art and one must be able to 

ancipate customer’s reacons, communicate clearly and achieve win-win 

outcomes. 

Oct 10-11 

SBL 

SAVE MONEY, SPEED UP PRODUCTION AND 

ELIMINATE WASTE BY PRIORITIZING QUALITY 


So you’ve been asked to lead a quality control iniave Or maybe you’ve 

been assigned to a quality team. Perhaps you’re a CEO or Managing Director 

whose main concern is to make your company faster, more efficient, and less 

expensive. Whatever your role is, quality control is a crical concept in every 

industry and profession. Quality Control is the straighorward, easy guide to 

improving your company’s quality. It covers all of today’s available opons 

and provides techniques for introducing quality methods to your company, 

collecng data, designing quality processes, and more. 

24 


Oct 11-12 

MANAGING EMPLOYEES VIA 5Es FOR HIGH 

ACHIEVEMENTS 


SBL 


This course helps the management group to widen their knowledge of 

management skills in the area of managing people via 5Es. The 5Es represent 

five stages of a sequence: Engage, Explore, Explain, Extend and Evaluate. 

The purpose for the ENGAGE stage is to peak the employees’ interest and 

get them personally involved while pre-assessing prior understanding. The 

EXPLORATION stage is to get employees’ involved in their work; providing 

them with a chance to build their own understanding. The EXPLANATION 

stage provides employees’ with an opportunity to communicate what they 

have learned/mastered so far. The EXTEND stage allows employees to use 

their knowledge and connue to explore its implicaons in their daily work. 

While the EVALUATION stage is for both the superior/management and his/ 

her down-line to determine how much learning and understanding has taken 

place. 

Oct 11-12 

EFFECTIVE & STRATEGIC PRODUCTION 

MANAGEMENT 


SBL 


Effecve Producon & Operaons Management now stands at the core of 

every successful organizaon as manufacturers strive to increase producvity 

without incurring unnecessary costs. As the need to deal effecvely with the 

problems of producon scheduling becomes more crical, staff needs to have 

a comprehensive understanding of the principles and funcon of operaon 

management before even thinking about the control. 

Oct 15-16 

SBL 

EFFECTIVE AND SUSTAINABLE CONTINUAL 

IMPROVEMENT TO VARIOUS ASPECTS OF WORK 


This course focuses on enabling parcipants to acquire knowledge on how 

to interpret and understand the definion of improvement on a connual 

basis and to relate connual improvement (CI) to various aspects of work. 

Parcipants will be able to culvate the capability in applying Failure Mode 

and Effect Analysis (FMEA) and So Skills in order to sustain and nurture CI 

concepts on a long-term survival plaorm. 

Oct 15-16 

SBL 

UNLOCKING THE KEYS TO PLANT SAFETY AUDIT 


Safety conscious employees play a vital role in a company’s overall safety and 

health administraon. This is a basic training programme aimed to give a basic 

understanding of Occupaonal Safety and Health to the parcipants. It will 

enlighten parcipants and help them acquire knowledge on how to perform 

safety and health internal audits. 

Oct 15-16 

SBL 

PENINGKATAN PRESTASI KERJA DAN MOTIVASI 

UNTUK PEKERJA 


Conducted in Bahasa Malaysia. This course is designed to help parcipants 

understand individual differences, review their atude, obtain posive 

working culture outlook and acquire skills that will improve their overall 

performance. 

Oct 15-16 

SBL 

MCKINSEY’S 7S MODEL FOR MAINTENANCE LEADERS 


Most maintenance leaders grow up through hierarchy and seniority. As such, 

they carry with them the skill they have accumulated over the years. Since 

the emphasis is mostly on reducing breakdowns and day-to-day firefighng, 

their leadership styles are ncot really as developed as in the manufacturing 

departments. As result, most evolve in reacve leadership styles and learn 

their lessons through the school of hard knocks. This course is developed to 

effecvely enhance and change the maintenance leadership techniques in 

a systemac manner, in which, the parcipants will understand their true 

value and role in the industry. 


Oct 17-18 

SBL 

OPERASI STOR DAN GUDANG 


There is no doubt that efficient store and warehouse operaon provide 

the core for succesful business operaon. The lack of inventory and stores 

management would also affect the smoothness of your business conduct. 

Hence, this programme will provide parcipants with an understanding of 

the principles and operaon procedures of managing a store and warehouse. 

To be conducted in Bahasa Malaysia, this programme eill benefit all store and 

warehouse staff who should be properly trained to enable them to perform 

their dues with effeciency and responsibility. 

Oct 17-18 

MANAGING CASH FLOW AND COLLECTIONS 

EFFICIENTLY 


SBL 


How would you raise your cash flow quickly How do you persuade your 

customers to pay you quickly What strategies should you adopt in collecon 

How would you “shield” your business from creditors Aend this course 

to get some ps on how to collect your trade receivables and manage your 

cash flow effecvely. 

Oct 18 

TECHNIQUES OF WRITING ISO NCRs / CARs 

EFFECTIVELY 


SBL 


How do we write an effecve ISO nonconformance report (NCR) and correcve 

acon request report (CAR) This is the utmost important queson that 

every single auditor will ask whenever they conduct any internal auding. 

This course is especially designed to help answers quesons like “what are 

the items that should be included in an NCR or CAR”, “what is the correct 

format to write an NCR and CAR” and “how do I produce an imparal and 

objecve NCR and CAR” 

Oct 22-23 

SBL 

MANAGING MULTITASKING: 

ESCAPING THE TIME TRAP 


Mul tasking is the ability to execute more than one task at the same me. It 

is a skill that is extremely essenal in the current business environment where 

speed in producvity is of essence. However, mul tasking can be both good 

and bad: Good when it is manage well and bad when it’s out of control. As 

there is no escaping from mul tasking, this program seeks to help you to 

manage your work by helping you to understand, organize and implement 

techniques that include me management and work systems. 

Oct 22-23 

SBL 

MANUFACTURING BEST PRACTICES FOR SHOPFLOOR 

IMPROVEMENT 



To emphasise the importance of shopfloor planning and management and 

how problems at the shopfloor level can be solved by the applicaon of 

appropriate concept, techniques and pracces. 

Oct 24 

PERFORMANCE APPRAISAL MADE EASY: A 

COMPLETE GUIDE 


SBL 

Performance management and parcularly appraisal is one of the major 

acvies of Supervisors and Managers. Appraisal me becomes a period of 

anxiety and pain of all pares involved. This one-day course will use a praccal 

hands-on approach to lower the level of pain and make it a more useful tool for 

management which highlights the dos and don’ts of performance appraisal. 

26 


NOVEMBER 2012 

Nov 5-6 

SBL 

SAFE OPERATIONS AND MAINTENANCE OF 

ELECTRICAL INSTALLATIONS 


The industrial building management system provides the monitoring and 

control for all mechanical and electrical equipment within the industry. The 

task of ensuring smooth running operaon of industrial building management 

system and all of its facilies is not an easy one. With the help of safety 

electrical operaon and maintenance system, facility and maintenance 

administrators are able to coordinate all the technical requirements for the 

opmal funconing of the industry facilies. 

Nov 5-6 

SBL 

MEASURING PRODUCTION OPERATIONS 

PERFORMANCE FOR CONTINUOUS IMPROVEMENT 


Producon performance assessment is a process by which exisng data on 

key measurables are assembled in a manner which allows it to be quickly 

reviewed and acted upon by a Management Team. It is a system that guides 

and tracks the overall performance of the company and provides a systemac 

method of problem recognion. 

Nov 7-8 

SBL 

ISO 9001:2008 QUALITY MANAGEMENT ESSENTIALS 


It became apparent that every funcon of the business contributes to business 

outcomes (outputs and impacts) and that every funcon influenced in some 

way the ability of the organizaon to create and retain sasfied customers. 

It was soon realized that business survival depended on its relaonships with 

employees, suppliers, shareholders, and society in general – that these pares 

all have an interest in the business and that their needs and expectaons 

are important in the quest to create and retain sasfied customers for its 

products and services. The aim for this training is to involve parcipants on 

several paths in order to explain the concepts, principles and thinking behind 

the tenets of quality management and the praccal methodologies that have 

emerged to implement them based on the ISO 9001:2008 standards. 

Nov 7-8 

ACCIDENT AND INCIDENT INVESTIGATION, 

RECORDING AND REPORTING NADOPOD 

REGULATIONS 


SBL 


Accidents and hazards to health represent costly factors in the work 

environment and must be guarded against constantly. However, during 

everyday acvies, we do not give any thought to the possibility of accidents 

in the work staons. More than two million workers die each year through 

work-related accidents and diseases. This figure does not account for injuries 

which are chronic and acute in nature. Significant number of occupaonal 

deaths and accidents could have been prevented if organisaons use the best 

accident prevenon strategies and pracces. Accident invesgaon skill and 

ability is one of the best tools that management or a safety praconer can 

have at his command. It does not only invesgate an accident but it prevents 

reoccurence of such accident. 

Nov 7-8 

SBL 

ADVANCED FINANCIAL ACCOUNTING PRACTICES 

AND PROCEDURES 


This course will lead you through the various important and crical areas 

of accounng so that parcipants will acquire a beer understanding of 

the pracces and procedures in areas such as Accounng Standards, Profit, 

Revenue, Income Statement, Fixed Assets, Stock, different types of Accounts 

and Financial Statement. 

Nov 8 

SBL 

EFFECTIVE STOCKTAKING, VALUATION AND 

RECTIFYING SHORTFALLS AND PROBLEMS 


This course has been specially designed to help parcipants to conduct 

effecve and proper counng of stock items in the stores/warehouses to 

ensure accuracy of available stocks and also to invesgate stock discrepancies 

effecvely. 


Nov 19-20 

SBL 

TEKNIKTEKNIK PENYELENGGARAAN EFEKTIF UNTUK 

JURUTEKNIK 



Technicians are expected to perform efficient troubleshoong, do proper 

prevenve maintenance, control the usage of spare parts, and possess good 

maintenance equee. Conducted in Bahasa Malaysia, this programme is 

designed to provide best known methods that every maintenance personnel 

should be equipped with. 

Nov 19-20 

SBL 

7 QC TOOLS AND QUALITY CONTROL CIRCLE QCC 


One of the greatest challenge to today’s industries and companies is how to 

change the way that employee work and raise their producvity and product 

quality. To achieve this, the employees must be well equipped with the right 

tools and method towards process of connuous improvement. The tools 

menoned here are the 7 QC Tools and it a MUST for all those involved in 

Quality Control Circles (QCC). The formaon of QCC will then greatly enhance 

the effectiveness and efficiency of employees which will lead towards 

profitability for the organizaon. 

Nov 19-20 

SBL 

MASTERING SAFE REACH TRUCK DRIVING SKILLS 



This course emphasises on both theory and praccal aspects of safe reach 

truck driving. The course aims to sharpen the skills of reach truck drivers and 

enable them to become beer and safer drivers. 

Nov 21 

SBL 

TEKNIKTEKNIK KAUNSELING YANG BERKESAN 


This course will guide and prepare the parcipants to be competent leader 

especially in the area of Counseling for beer performance in order to excel 

in your workplace. Supervisors play a vital role in improving and changing 

the atude of problemac employees through the process of counseling 

Nov 21-22 

SBL 

LETTERS OF CREDIT LCs FOR TRADE ENHANCEMENT 


Knowledge on banking facilies and the required quantum, risk and fraud 

occurrence in domesc as well as internaonal trade, and the measures taken 

to prevent such occurrences, form an integral part of a successful business 

enty. This course will cover all the important aspects of Leers of Credit 

(LCs) — its funcon and types, documentaon and endorsement to ensure 

smooth trade transacons and to avoid unnessary delay. 

Nov 21-22 

SBL 

ADVANCED SUPERVISORY SKILLS AND SOLUTIONS 


This course provides parcipants with knowledge, skills and praccal approach 

to handle the finer skills of supervisory management which include producon 

operaons and quality management issues besides people management skills 

and to be inspired and movated for effecve supervision. 

Nov 21, 22 & 23 

ELECTRICAL AC/DC MOTOR CONTROLS AND 

MAINTENANCE 


SBL 


Control system for Electric Motors are vital to the proper performance and 

protecon of modern equipment. This course starts with the fundamentals 

and proceed step-by-step through various types of control and faults the 

parcipants will encounter in the manufacturing sector. 

28 


Nov 22-23 

SBL 

BUILDING DYNAMIC HUMAN RESOURCE 

ASSISTANTS/CLERKS 


Strategic business planning seeks to idenfy various factors crical to the 

success of the organizaon. It also focuses on how the organizaon can 

become beer posioned and equipped to compete in its industry. To 

accomplish this, the Human Resource Department has a specific and vital 

role to play. Employees are the most important asset of an organizaon and 

will lead an organizaon to gain compeve advantage. The Human Resource 

funcon serves as a change agent for the organizaon. The Human Resource 

Assistants deal with all employees in their daily roune and thus contribute 

to the Human Resource Department as a whole. 

DECEMBER 2012 

Dec 5-6 

SBL 

PRACTICAL TOOLS AND TECHNIQUES FOR 

CONTINUOUS QUALITY IMPROVEMENT 


Presenng an unusual and unique system for Connuous Quality Improvement 

(CQI), this course is geared for managers/ execuves/officers who want 

or need to support quality improvement in their organizaons. It is the 

contribuons made by CEO’s and upper management that moves the quality 

process forward, and because of this structure, this course will be able to 

guide you to Implemenng Quality focuses on the concepts, thinking and 

systems necessary for management to operaonalize the CQI philosophy. 

Dec 5-6 

SBL 

EFFECTIVE MATERIALS HANDLING, PLANNING AND 

CONTROL 



Businesses today must have a good understanding of the value structure and 

strategy of materials management in order to be compeve. Holding costs 

for raw materials account for the largest component of working capital in most 

organisaons. Thus, new and effecve techniques need to be adopted in order 

for the inventory to move efficiently and for purchasing costs to be reduced. 

Dec 5-6 

SBL 

DELEGASI, PENGURUSAN MASA, KONFLIK DAN 

MENANGANI PEKERJA BERMASALAH 


This course cultivates the importance of delegating work and time 

management which in return helps to increase job sasfacon and achieve 

higher performance level. It also helps parcipants to overcome conflicts and 

handle difficult employees which in return provides for a harmonious work 

environment and enhance effecveness of working with people. 

Dec 10-11 

SBL 

PRINCIPLES, OPERATIONS, APPLICATIONS, 

MAINTENANCE AND TROUBLESHOOTING OF PUMPS 


A pump is a device used to move fluids, such as liquids, gases or slurries. A 

pump displaces a volume by physical or mechanical acon. Pumps fall into 

three major groups: direct li, displacement and gravity pumps. Their names 

describe the method for moving a fluid. Acquiring knowledge and learning the 

principles, operaons, applicaon, maintenance and troubleshoong various 

pump types will be very helpful in the daily operaons. 

Dec 10-11 

SBL 

ESSENTIAL SKILLS FOR ACCOUNTING PERSONNEL 


Acquiring the basic accounng concepts is essenal for effecve management 

and cost accounng. This course will help parcipants to acquire a clear 

understanding on the different types of accounng books and documents, 

the praccal principles of management and cost accounng and how to apply 

the proper accounng techniques to record business transacon. 

Dec 10-11 

SBL 

EFFECTIVE LETTERS AND EMAIL FOR BUSINESS 

ADVANTAGE 



E-mail has become an essenal tool in business, a fundamental part of the 

way in which we work. In this course, you will be exposed to the informaon 

online culture. You will learn how to enhance your online communican skills 

and create a good electronic support with your customers and colleaques. 


Dec 10-11 

SBL 

INCREASE SALES WITHOUT THE HARD SELL 


There are a lot of ways to increase sales for a company and the easiest way is 

to focus on personal selling. However, there are other ways to increase sales 

and one of the methods is to focus on the wider concept of selling which is 

markeng. If the company can focus on markeng, it will not only increase 

sales but in the long run will also enhance the company’s compeveness 

in the marketplace. 

Dec 12 

SBL 

CREATING AND MAINTAINING AN EFFECTIVE FILING 

AND RECORDS SYSTEM 


Oen we hear a business is only as good as its records. All correspondence 

with clients, financial informaon, market and clients’ facts are all kept in 

files. The term records management refers to the administrave funcon in 

any organisaon concerned with the creaon, organisaon, maintenance, 

use, retrieval and disposal of records. An organisaon can save on me and 

money if it pracses efficient record management as vital informaon can be 

retrieved and processed. This programme helps parcipants with the creaon, 

organisaon, maintenance, use, retrieval and disposal of convenonal records 

to promote efficiency and producvity in the organisaon. 

Dec 12-13 

SBL 

MISCONDUCT, DISCIPLINARY AND GRIEVANCE 

HANDLING AND DOMESTIC INQUIRY 


Provide an insight on how grievances arise and how they should be handled, 

the disciplinary procedures in cases of misconduct and also the proper 

procedures required in conducng a domesc inquiry. 


SBL 

SAFETY MANAGEMENT FOR EXECUTIVES AND 

SUPERVISORS 



Safety integral part of the responsibilies of every execuve and supervisor in 

an organisaon. The major responsibilies are inherent in the responsibilies 

and authories of middle management staff who design and implement the 

operaonal system within which employees must perform. The successful 

implementaon of safety/loss control acvies of management at all levels 

in an organisation and requires the safety management team to work 

knowledgeably and effecvely with all others towards improvement of the 

total management system. 


SBL 

COST REDUCTION TECHNIQUES FOR 

MANUFACTURING OPERATIONS 


If we review our current manufacturing pracces and systems, it is very easy 

to find losses. These losses may be a result of human, materials, facility 

machines as well as management methods, procedures and acvies which 

go unnoce. In order to achieve cost effecve operaons, appropriate cost 

reducing techniques should be employed to eliminate all or some of the 

losses. This will eventually lead to an improved business posion in this 

compeve world. 

30 


EXECUTIVE DIPLOMA in … 

INDUSTRIAL RELATIONS • LOGISTICS MANAGEMENT 


Instute Perak is proud to introduce EXECUTIVE DIPLOMA courses in INDUSTRIAL RELATIONS and LOGISTICS 

MANAGEMENT, which are scheduled for 2009. Our Execuve Diploma courses are specially tailored to meet and 

foster success of individuals and organisaons in today’s rapidly changing and globally compeve environment. 

They are targeted at working adults with a Diploma/Degree in any Discipline or any Professional qualificaon with a minimum 

of 1 year of working experience or Cerficate/SPM/STPM holders with 3 years of working experience. To facilitate the working 

adults, classes will be conducted on Sundays from 9:00 a.m. - 5:00 p.m. Each course covers 9 intensive modules which combine 

the latest business concepts and best pracces of the representave areas of funcons. Taught by experienced corporate and 

industry praconers who will bring with them wealth of academic theories and real world experse, these courses provide 

parcipants with an excellent combinaon of academic and pragmac knowledge via lectures, case analysis, group discussions 

and presentaons. 

DURATION 

CLASSES 

TIME 

MODULES 

12 months 

Scheduled Sundays 

9.00 a.m. – 5.00 p.m. 

8 + Project Paper 

ASSESSMENT Examination, Assignment and Project 

ENTRY 

REQUIREMENTS 

DIPLOMA/DEGREE + 1 yr work exp. 

CERTIFICATE/SPM/STPM + 3 yrs work exp. 

FEES FMM Members RM7,000 

Non-Members RM7,500 

Self-Sponsored RM7,000 (Instalment Basis) 

Registration is OPEN NOW 

FOR FURTHER INQUIRIES on the respective course, 

please contact : MR MAHINDER / MS NICOLE / 

PUAN EDA / MS HARVINDAR 

Tel : 05 - 5488660 / 5488550 / 5488770 

Fax: 05 - 5488221 / 5488331 

Email: fmmperak@fmm.org.my 

INDUSTRIAL RELATIONS 

1. Industrial Pracces in 

Malaysia 

2. Organisaonal 

Behaviour 

3. Occupaonal Safety and 

Health Management 

4. Training Development 

5. Human Resource 

Management 

6. Malaysian Employment 

Law 

7. Collecve Bargaining 

and Negoaons 

8. Compensaon and 

Benefits 

9. Project Paper 

LOGISTICS MANAGEMENT 

1. Supply Chain Management 

2. Warehousing 

3. Distribuon Management 

4. Freight and Transportaon 

5. Logiscs Management 

Strategy 

6. Procurement and Inventory 

Management 

7. Customs and Trade in 

Malaysia 

8. Operaons Management 

9. Project Paper 


Certificate & Executive Certificate Courses 

CERTIFICATE IN ELECTRICAL 

CHARGEMAN A4 / B0 

Fees : 

A4/A4 - 1/A4 - 2 | FMM MEMBER 

NON-MEMBER 

B0/B0 - 1/B0 - 2 | FMM MEMBER 

NON-MEMBER 

– RM3,500 

– RM4,000 

– RM3,500 

– RM4,000 

A specially designed Certificate Course 

to upgrade the skills of electricians and 

technicians handling electrical work and to 

enable them to prepare for the Chargeman A4/ 

B0 examinaons conducted by Jabatan Bekalan 

Elektrik & Gas. 

CERTIFICATE IN SHIPPING 


The Malaysian National Shippers Council 

(MNSC) and the FMM Institute developed 

this Cerficate Course in Shipping in order to 

promote efficient handling and movement 

international trade via shipping. The main 

objecve of offering this course is to enhance 

the professionalism of the industry as well 

as maintain a standard for operation with 

the industry. Consisting of nine modules, 

this course has been developed by a panel 

of experienced praconers in various areas 

of shipping and logistics who have taken 

almost two years to research the materials. 

Participants of this course will acquire 

comprehensive knowledge of this shipping 

function, from documentation to laws and 

pracces and banking and insurance. 

CERTIFICATE IN PURCHASING AND 

INVENTORY MANAGEMENT 


A specialised course with focus on Purchasing 

and Inventory and covers in detail Purchasing 

procedures and Inventory management. It 

will suit best for employees who already 

have some experience in Purchasing and 

Inventory. Futhermore, it’s specially develop 

to provide theorecal knowledge and praccal 

techniques in handling Purchasing and 

Inventory Management. It also provides a 

systemac approach in mastering purchasing 

acvies and is structured in accordance with 

the current Malaysian Environment and laws 

to provide parcipants with basic to advanced 

knowledge in Purchasing and Inventory 

Management. 

FMM EXECUTIVE CERTIFICATE IN HUMAN 

RESOURCE MANAGEMENT 


Specially developed with the aim to prepare 

HR personnel to manage the complexities 

as well as to face the changing needs of 

the various industries in regards to Human 

Resource Management. This programme will 

not only provide one with sound theorecal 

knowledge of the subject maers but praccal 

applications in the business environment. 

It keeps one in pace with the ever changing 

business surrounding whilst achieving desired 

goals successfully. 

FMM (CIMA) CERTIFICATE 

IN BUSINESS ACCOUNTING 

FEES | FMM MEMBER RM3,000 / NONMEMBER RM3,500 

This FMM (CIMA) Certificate in Business 

Accounting programme is developed to 

enable Finance level personnels to gain a 

professional cerficaon in the field of Finance. 

This programme is based on the first level of 

the Management Accountant professional 

qualification syllabus offered by Chartered 

Instute of Management Accountants (CIMA) 

which is recognized worldwide. The CIMA 

professional qualificaon is broken down to 

4 levels with Cerficaon at each level i.e. 

Cerficate in Business Accounng, Diploma in 

Management Accounng, Advance Diploma 

in Management Accounng and Management 

Accountant professional qualificaon. 

FMM CERTIFICATE IN SUPERVISORY 

MANAGEMENT 


This cerficate programme is developed arising 

from requests by the manufacturing industries 

and aer taking into consideraon the lack of 

an industry specific programme that caters the 

needs of the manufacturing industry for capable 

and skilled supervisor or supervisory staff. This 

cerficate programme is a very comprehensive 

course for those carrying out Supervision 

work, handling key manufacturing processes 

and for their professional development in the 

manufacturing sector. 

32 


Certificate & Executive Certificate Courses 

FMM (ASQ) CERTIFICATE IN QUALITY 

ENGINEERING 


Specially designed Cerficate Course to cover 

the fundamentals of Quality Engineering and 

the best pracces and latest applicaons in 

Quality Management. It is also intended for 

those wishing to obtain Certification from 

the American Society for Quality (ASQ) as a 

Cerfied Quality Engineer (CQE) or Cerfied 

Quality Manager (CQM). 

FMM CERTIFICATE IN CUSTOMS 


This cerficate programme is developed aer 

taking into consideraon the lack of an industry 

specific programme that caters the needs of the 

manufacturing industry and has been specially 

developed to provide knowledge on Malaysian 

Customs and Excise legislaons, procedures 

and documentaon. This programme focuses 

on Custom legislations, the different types 

of Customs procedures, how to comply with 

them, documentaon and pracces. 

CERTIFICATE IN SAFETY AND HEALTH 

OFFICER 

FEES | FMM MEMBER RM3,700 | NON MEMBER RM4,000 

The OSH Act 1994 makes provisions for a 

competent person to be employed to act as a 

Safety and Health Officer at the place of work. 

This course has been developed to prepare 

parcipants to sit for the SHO Examinaon 

conducted by NIOSH. It equips parcipants with 

legal knowledge pertaining to Occupaonal 

Safety and Health and be acquainted with 

necessary know-how and techniques for 

performing various Occupaonal Safety and 

Health acvies. 

FMM EXECUTIVE CERTIFICATE IN SUPPLY 

CHAIN MANAGEMENT 



all levels of personnel in the supply chain to 

understand and comprehend the enterprise 

relaonships of different funcons within an 

organisaon or with trading partners in order 

to get the informaon necessary to run the 

business, to get products delivered through the 

business, and to generate the profits for the 

business. This programme will not only provide 

one with sound theorecal knowledge of the 

subject maers but praccal applicaons in 

the business environment. It keeps one in pace 

with the ever changing business surrounding 

whilst achieving desired goals successfully. 

CERTIFICATE IN ENERGY MANAGEMENT 


The FMM Cerficate in Energy Management 

is a professional development course in line 

witht he Efficient Management of Electrical 

Energy Regulaons 2008 which was gazeed 

on December 15, 2008. This new Regulaon, 

among others, require users with total 

consumpon of 3 million kWh or more over 

6 consecuve months to appoint an Electrical 

Energy Manager and implement efficient 

electrical energy management. To enhance 

Malaysia’s energy efficiency, this programme 

prepares parcipants to be accredited as a 

qualified energy manager at their respecve 

place of work. This programme also represents 

a unique effort of FMM Inst. 

FMM EXECUTIVE CERTIFICATE IN 

LOGISTICS MANAGEMENT 



all levels of personnel in the shipping and 

logiscs fields to understand and comprehend 

the different modes of dynamic logistics 

distribuon. This programme will not only 

provide one with sound theorecal knowledge 

of the subject maers but praccal applicaons 

in the business environment. It keeps one 

in pace with the ever changing business 

surrounding whilst achieving desired goals 

successfully. 

CERTIFICATE IN BOILERMAN 

GRADE 2 / GRADE 1 


Specially designed Cerficate Course to upgrade 

the skills and knowledge of Apprence, Boiler 

Assistants and others who are handling Steam 

Boilers and to enable them to prepare for the 

Boilerman Grade 2/Grade 1 examinations 

conducted by Jabatan Keselamatan dan 

Kesihatan Pekerjaan (JKKP). 

FMM EXECUTIVE CERTIFICATE IN 

INDUSTRIAL RELATIONS 



HR personnel to manage the complexities 

as well as to face the changing needs of the 

various industries in regards to Industrial 

Relaons Management. This programme will 

not only provide one with sound theorecal 

knowledge of the subject maers but praccal 

applications in the business environment. 

It keeps one in pace with the ever changing 

business surrounding whilst achieving desired 

goals successfully. 


IN-HOUSE 

COURSES 

Registration Details 

34 

For the aenon of : 

ALL TRAINING / 

HUMAN RESOURCE MANAGERS / 

EXECUTIVES 

FMM Institute, Perak is able to tailormake 

In-House Courses to suit individual 

company’s needs. Course outlines and 

objectives are discussed with companies 

in order to customise the courses and 

the facilitators will develop the Training 

materials ac cord ing ly. 

All In-House Courses are offered under 

the SBL Scheme. 

FMM Institute, Perak would be glad 

to assist in the application and claim 

procedures for training grants from the 

HRDF. 

FOR FURTHER INQUIRIES on the respecve 

course, please contact : 

MR MAHINDER/MS NICOLE/ 

PUAN EDA/MS HARVINDAR 

Tel : 05 - 5488660 / 5488550 / 5488770 

Fax: 05 - 5488221 / 5488331 

Email: fmmperak@fmm.org.my 

REGISTRATION: 

• Upon Faxing / Mailing the completed Registration Form to FMM 

Institute, Perak, you are deemed to have read and accepted the terms 

and conditions. The course would also be deemed as confirmed unless 

informed otherwise. 

• Will be based on First-Come-First-Served basis. 

PAYMENT: 

• Cheques made in favour of FMM INSTITUTE should be forwarded to 

FMM Institute Perak. 

• For SBL Scheme, an Attendance of 100% is a MUST, in any case, 

employers will be billed in full. 

CANCELLATION: 

• Must be in Writing with Reasons. 

• 7 days before the course — No Payment Charged 

• 3-6 days before the course — 50% Payment Charged 

• < 3 days before the course — Full Payment Charged 

• Participants who did not turn-up will be charged full payment. 

• Replacements can be accepted at no additional cost. 

• FMM Instute, Perak Public Courses and 

Dates are ac cu rate as at me of prinng. 

• FMM Instute Perak re serves the right to 

change the fa cil i ta tor, date and to vary / 

can cel the course should un avoid able 

circumstances arise. All efforts will 

be tak en to inform par tic i pants of the 

changes. 

• More courses may be added to this 

schedule from me to me. Please look 

out for our individual brochures which 

will be sent to employers closer to each 

course. 

• FMM Institute is registered with 

Pembangunan Sumber Manusia Berhad 

(PSMB) as a Training Provider. 

• FMM Instute is selected to parcipate in 

the PERLA Scheme under the HRDF. 


HRDF Training Schemes 

Human Resource Development Fund (HRDF) 

FMM Institute is a registered training 

provider with Pembangunan Sumber 

Manusia Berhad (PSMB) and it ensures 

that all its programmes comply with the 

requirements of the Human Resourde 

Development Board to be eligible for 

training grants under HRDF. 

Training Schemes under the HRDF 

Employers who are registered with PSMB 

are eligible for training grants through the 

various schemes available under the HRDF. 

The schemes are as follows 

Employers who are registered with Pembangunan Sumber Manusia Berhad 

(PSMB) are eligible for training grants through the various schemes available 

under the HRDF. The Scemes are as follows: 

SBL Schemes (SBL) 

Employers can claim for reimbursement from HRDF upon completion 

of programme. However, approval from PSMB is required prior to 

commencement of programme by completing Form PSMB/PGL/1/09 or 

via online thru Employer Information System (EIS). Training grants can 

be considered for all types of training courses (both in-house and external) 

for the retraining and skills upgrading of employees relevant to the needs of 

employers. 

PERLA Scheme (PERLA) 

FMM Institute will claim the entire amount directly from the employer’s 

account with HRDF. Under this scheme, no prior application for programme 

approval is required, except application for levy reservation. However, 

employer must submit Form PSMB/PER/T2/06 to FMM Institute before the 

commencement of programme. It is only applicable for training programmes 

with Approved Training Programme (ATP) status. 

Prolus Scheme (PROLUS) 

Under this scheme, employers are not required to obtain prior approvals from 

PSMB to attend the programme. It is only for training programmes with 

approved Training Programme (ATP) status. 

SBL -Khas Schemes (SBL-K) 

Similar to PERLA scheme but approval from PSMB is required prior to 

commencement of programme by completing Form PSMB/T/1/09 or via 

online thru Employer Information System (EIS). Employers must submit 

form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement 

of programme. 

RATE OF FINANCIAL ASSISTANCE The rate of reimbursement for all types of locally conducted training programmes is 100%. 


ADVENTURE BASE 

TEAMBUILDING COURSE 

(Outbound Training) 

OBJECTIVES 

• Provide skills and knowledge on how 

to work in teams through personal and 

experimental experience. 

• Know what are the aributes of effecve 

teams (Honesty, Belongingness, Quality of 

Relaonships and Parcipaon). 

• Be able to relate the learning experience 

back to their workplace. 

• To provide the parcipants with praccal 

techniques of han dling day to day 

leadership responsibilies through human 

relaons. 

• Build and sustain team spirit by idenfying 

the problems, opportunies, strengths and 

weaknesses of the team. 

TRAINING METHODS 

Group Discussions, Lectures, Structured 

Exercises, Role Plays, Presentation and 

Outdoor Acvies. 

VENUE 

• Trolak Country Resort, Trolak, Perak. 

• Teluk Senangin, Lumut, Perak. 

• Kem Rekreasi Intan Suraya, 

Sungai Siput. 

• Bukit Merah Laketown. 

Ipoh South 

Location 

Map 

left fork 

“Lost World 

of Tambun” 

left fork 

“Ipoh” 

Kelab Golf 

DiRaja Perak 

left fork 

“Ipoh” 

Ipoh-Jelapang 

Keep left 

approaching 

flyover 

Burger 

King 

Keep left 

approaching 

flyover 

Jln Sultan n Azlan Azlan Azlan Shah Shah Selatan Selatan Selatan 

McD 

extra 

36 


CALENDAR 2012 

JANUARY 

S M T W T F S 

1 2 3 4 5 6 7 

8 9 10 11 12 13 14 

15 16 17 18 19 20 21 

22 23 24 25 26 27 28 

29 30 31 

APRIL 

S M T W T F S 

1 2 3 4 5 6 7 

8 9 10 11 12 13 14 

15 16 17 18 19 20 21 

22 23 24 25 26 27 28 

29 30 

JULY 

S M T W T F S 

1 2 3 4 5 6 7 

8 9 10 11 12 13 14 

15 16 17 18 19 20 21 

22 23 24 25 26 27 28 

29 30 31 

OCTOBER 

S M T W T F S 

1 2 3 4 5 6 

7 8 9 10 11 12 13 

14 15 16 17 18 19 20 

21 22 23 24 25 26 27 

28 29 30 31 

FEBRUARY 

S M T W T F S 

1 2 3 4 

5 6 7 8 9 10 11 

12 13 14 15 16 17 18 

19 20 21 22 23 24 25 

26 27 28 29 

MAY 

S M T W T F S 

1 2 3 4 5 

6 7 8 9 10 11 12 

13 14 15 16 17 18 19 

20 21 22 23 24 25 26 

27 28 29 30 31 

AUGUST 

S M T W T F S 

1 2 3 4 

5 6 7 8 9 10 11 

12 13 14 15 16 17 18 

19 20 21 22 23 24 25 

26 27 28 29 30 31 

NOVEMBER 

S M T W T F S 

1 2 3 

4 5 6 7 8 9 10 

11 12 13 14 15 16 17 

18 19 20 21 22 23 24 

25 26 27 28 29 30 

MARCH 

S M T W T F S 

1 2 3 

4 5 6 7 8 9 10 

11 12 13 14 15 16 17 

18 19 20 21 22 23 24 

25 26 27 28 29 30 31 

JUNE 

S M T W T F S 

1 2 

3 4 5 6 7 8 9 

10 11 12 13 14 15 16 

17 18 19 20 21 22 23 

24 25 26 27 28 29 30 

SEPTEMBER 

S M T W T F S 

30 1 

2 3 4 5 6 7 8 

9 10 11 12 13 14 15 

16 17 18 19 20 21 22 

23 24 25 26 27 28 29 

DECEMBER 

S M T W T F S 

30 31 1 

2 3 4 5 6 7 8 

9 10 11 12 13 14 15 

16 17 18 19 20 21 22 

23 24 25 26 27 28 29 

Public Holidays in Malaysia for year 2012 

DATE MONTH DAY HOLIDAY NOTE 

1 Jan Sun New Year S 

except Johor, Kedah, 

Kelantan, Perlis & 

Terengganu 

23 Jan Mon Chinese New Year N 

24 Jan Tue Chinese New Year (2nd day) N 

except Kelantan & 

Terengganu 

5 Feb Sun Nabi Muhammad’s Birthday N 

7 Feb Tue Thaipusam S 

only Johor, Negeri 

Sembilan, Perak, 

Penang, FT KL, FT 

Putrajaya & Selangor 

19 Apr Thu Sultan of Perak’s Birthday S only Perak 

1 May Tue Workers’ Day N 

5 May Sat Wesak Day N 

2 Jun Sat SPB YDP Agong’s Birthday N 

only Kelantan, Pahang, 

6 Aug Mon Nuzul Al-Quran S Perak, Perlis, Penang, 

Selangor & Terengganu 

19 Aug Sun Hari Raya Puasa * N 

20 Aug Mon Hari Raya Puasa * N 

31 Aug Fri Naonal Day N 

16 Sep Sun Malaysia Day N 

26 Oct Fri Hari Raya Qurban 1433H * N 

13 Nov Tue Deepavali * N 

except FT of Labuan & 

Sarawak 

15 Nov Thu Awal Muharam 1434 Hijrah N 

25 Dec Tue Christmas N 

* subject to change • S = State holiday • N = Naonal holiday • Where a holiday falls 

on a weekly rest day (Fridays or Sundays as the case may be), the following day will 

be substuted as a Public Holiday and if such following day is also a Public Holiday, 

then the next day following it shall be a Public Holiday.


Institute 

1, Lorong Raja DiHilir, 

Off Jalan Raja DiHilir, 

30350 Ipoh. 

Tel: 05-5488660 

5488550 

5488770 

Fax: 05-5488221 

5488331 

Email: 

fmmperak@fmm.org.my 

For futher enquiries, 

please contact: 

MR MAHINDER 

MS NICOLE 

PUAN EDA 

MS HARVINDAR

Training Calendar FMM Institute Perak January-December 2012 12

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