DGI02 Insurance Company Operations - Singapore College of ...

the structure of a holding company
2.2 Bureaucracy – the underlying concept
the underlying principles relating to bureaucracy
some recent developments and thinking relating to organisational structures
the different managerial roles in an organisation
the concept of power in organisations and the different sources of power
2.3 Organisational culture
the different types of organizational cultures
the implications of organisation culture on business
Understand the management of insurance businesses.
Chapter 3 Management
3.1 Board of Directors
the roles of the Board of Directors and how they relate to the functions of the
business
the advantages of having a Strategic Board
the roles of the key Board Committees
3.2 Management
the roles and responsibilities of managers and how these can improve business
results
the key challenges facing managers in business
the roles of managers to the three levels of management
3.3 Planning
the importance of planning in the management of business
the fundamental elements of business plans
3.4 Decision‐making
the main types of decision‐making in business
the decision making process
3.5 Management information
the role of information management in organisations
data and information
the common information technologies used to support businesses
3.6 Knowledge management
what knowledge management is and how it may be used to improve business
performance
3.7 Leadership styles
the differences between management and leadership
the different leadership styles
the advantages and disadvantages of each style in given situations
the various types of models used in identifying effective leadership
3.8 Roles and responsibilities of non‐managerial staff
the key roles and responsibilities of non‐managerial staff
where the roles of non‐managerial staff fit into organisations
Understand the human resource management functions within insurance organizations.
Chapter 4 Human resource management
4.1 Scope of human resource management
the link between human resources and business strategy
the fundamental processes in human resources management
DGI02‐Updated as at 11 May 2011 2