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Ms Walanchalee Wattanacharoensil
Full-time D.HTM Student
School of Hotel and Tourism Management
The Hong Kong Polytechnic University
Areas of Research Interest
Airline Management
Strategic Management in Tourism and
Hospitality Industry
Service Quality Management
Creative Tourism
Areas of Teaching Interest
Service Quality Management
Airline Management
Strategic Management in Tourism and
Hospitality Industry
Personal Introduction
Prior to joining the D.HTM programme, Walanchalee was a lecturer in the Tourism and Hospitality
Management Division, Mahidol University International College, Thailand. She had the industry
experience within the airline industry by working with Emirates Airline, Dubai based, for six years.
Apart from working in Tourism and Hospitality field, Walanchalee is also a business partner with
ALIVE Publishing Company in Thailand. She is also a book translator for the well-established Thai
Publishing Companies, translating books from English into Thai in many disciplines. Currently she
is a full-time D.HTM student.
Qualifications
[Academic Qualifications]
Doctor of Hotel and Tourism Management (D.HTM) (present), The Hong Kong Polytechnic
University
Masters in International Business (2005), University of Wollongong, Dubai Campus
BSc in Computer Science (1999), Thammasat University, Thailand
Assignments / Professional Working Experience
Researcher and Committee of Creative Academy for Cultural and Heritage Tourism
(CCHT), Mahidol University (2011- 2012).
Thai editor of THM-Quarterly Review, Tourism and Hospitality Management Division,
Mahidol University International College (2011- 2012).
Full-time lecturer, Tourism and Hospitality Management Division, Mahidol University
International College (2008 – 2012).
Senior Cabin Crew Member- second rank from the Purser, Emirates Airline (base in Dubai,
the United Arab Emirates) (2001-2007).

Publications
[Journal Articles]
Wattanacharoensil, W. & Yoopetch, C. (2012). Thailand Human Resources Competencies
in Airline Service Quality: Voices from the Airline Industry. Journal of Human Resources
in Hospitality & Tourism. 11(4), 208-302.
[Non-refereed articles]
Tourism related articles in newspaper and tourism academic magazines:
Getting to Know: How ASEAN Tourism Performs. THM-Quarterly Review Volume 3.
Mahidol University International College (2012, July).
Getting Ready for Creative Tourism. THM-Quarterly Review Volume 3. Mahidol University
International College (2012, May).
Getting to Know Airports. THM-Quarterly Review Volume 2. Mahidol University
International College (2011, October).
Airline Story. THM-Quarterly Review Volume 1. Mahidol University International College
(2011, August).
Why Malaysia is thriving. Bangkok Post Newspaper (2010, October 18).
An Aircruise, a new reflective experience and a creative way to travel. Education, Issue 74,
pp.16-18 (2010, August).
Chumporn Cabana – A showcase of green tourism and economic self sufficiency in
Thailand. Education Living, Issue 44, pp.34-36 (2010, August).
Macau bets on developing attractions beyond the gaming industry. Bangkok Post
Newspaper. (2010, January 23).
Additional Information
[Awards]
Creative Tourism Funding on the Creative Academy for Cultural and Heritage Tourism
Project, Mahidol University.