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Ms Walanchalee Wattanacharoensil

Full-time D.HTM Student

School of Hotel and Tourism Management

The Hong Kong Polytechnic University

Areas of Research Interest

Airline Management

Strategic Management in Tourism and

Hospitality Industry

Service Quality Management

Creative Tourism

Areas of Teaching Interest




Service Quality Management

Airline Management

Strategic Management in Tourism and

Hospitality Industry

Personal Introduction

Prior to joining the D.HTM programme, Walanchalee was a lecturer in the Tourism and Hospitality

Management Division, Mahidol University International College, Thailand. She had the industry

experience within the airline industry by working with Emirates Airline, Dubai based, for six years.

Apart from working in Tourism and Hospitality field, Walanchalee is also a business partner with

ALIVE Publishing Company in Thailand. She is also a book translator for the well-established Thai

Publishing Companies, translating books from English into Thai in many disciplines. Currently she

is a full-time D.HTM student.

Qualifications

[Academic Qualifications]




Doctor of Hotel and Tourism Management (D.HTM) (present), The Hong Kong Polytechnic

University

Masters in International Business (2005), University of Wollongong, Dubai Campus

BSc in Computer Science (1999), Thammasat University, Thailand

Assignments / Professional Working Experience





Researcher and Committee of Creative Academy for Cultural and Heritage Tourism

(CCHT), Mahidol University (2011- 2012).

Thai editor of THM-Quarterly Review, Tourism and Hospitality Management Division,

Mahidol University International College (2011- 2012).

Full-time lecturer, Tourism and Hospitality Management Division, Mahidol University

International College (2008 – 2012).

Senior Cabin Crew Member- second rank from the Purser, Emirates Airline (base in Dubai,

the United Arab Emirates) (2001-2007).


Publications

[Journal Articles]


Wattanacharoensil, W. & Yoopetch, C. (2012). Thailand Human Resources Competencies

in Airline Service Quality: Voices from the Airline Industry. Journal of Human Resources

in Hospitality & Tourism. 11(4), 208-302.

[Non-refereed articles]

Tourism related articles in newspaper and tourism academic magazines:

Getting to Know: How ASEAN Tourism Performs. THM-Quarterly Review Volume 3.

Mahidol University International College (2012, July).




Getting Ready for Creative Tourism. THM-Quarterly Review Volume 3. Mahidol University

International College (2012, May).

Getting to Know Airports. THM-Quarterly Review Volume 2. Mahidol University

International College (2011, October).

Airline Story. THM-Quarterly Review Volume 1. Mahidol University International College

(2011, August).

Why Malaysia is thriving. Bangkok Post Newspaper (2010, October 18).

An Aircruise, a new reflective experience and a creative way to travel. Education, Issue 74,

pp.16-18 (2010, August).



Chumporn Cabana – A showcase of green tourism and economic self sufficiency in

Thailand. Education Living, Issue 44, pp.34-36 (2010, August).

Macau bets on developing attractions beyond the gaming industry. Bangkok Post

Newspaper. (2010, January 23).

Additional Information

[Awards]


Creative Tourism Funding on the Creative Academy for Cultural and Heritage Tourism

Project, Mahidol University.

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