Download our Client Rights and Responsibilities Policy

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Download our Client Rights and Responsibilities Policy

STANDARD:

POLICY S05:01

5 – PARTICIPATION & INTEGRATION

Original: 23/06/92

Revised: 12/07/11

SUBJECT:

CLIENTS RIGHTS & REPONSIBILITIES

SUMMARY PAGE

What is the policy

This policy outlines the principle expectations of Cerebral Palsy Alliance in regards to

the application and maintenance of rights and responsibilities.

What are

RIGHTS & RESPONSIBILITIES


A right is:

acceptable within a community’s range of actions, beliefs and values

guided by mutual understanding, agreement and current practice

permitted and given to a person under law, eg. equal opportunity, equity and access

and anti-discrimination

Responsibilities are:

things or actions within one’s power or control for which an individual is

answerable

Why is this policy needed

This policy is needed to ensure that all rights and responsibilities of clients are

respected, upheld and maintained.

Whom does it affect

Stakeholders of the organisation, staff, volunteers, clients and contractors

Expected result/outcome

This is one of many policies of Cerebral Palsy Alliance that is aimed at achieving an

environment within which clients, their families and staff are aware of their own and

others rights and responsibilities and have these rights and responsibilities upheld.

This policy applies to Cerebral Palsy Alliance and its controlled entities S05:01

Page 1 of 5


POLICY STATEMENT

Cerebral Palsy Alliance will endeavour to ensure that all rights and responsibilities of

those who use Cerebral Palsy Alliance services and those who provide services are

respected, upheld and maintained. The rights and responsibilities are defined in

legislation, and Cerebral Palsy Alliance policies.

PROCEDURES

These rights and responsibilities are to be promoted at all sites and made available to

any client and family on request (see Appendix A, Rights and Responsibilities –What

you can expect when using a service at Cerebral Palsy Alliance).

This policy applies to Cerebral Palsy Alliance and its controlled entities S05:01

Page 2 of 5


LIST OF APPENDICES/FORMS

Appendix A

Rights and Responsibilities – What you can expect when using a

service at Cerebral Palsy Alliance

RELATED POLICIES AND FURTHER READING

S05:02 Client Participation

S07:01 Client Complaints

S10:07 Advocacy

This Policy can be accessed via the CPA website at www.cerebralpalsy.org.au

This policy applies to Cerebral Palsy Alliance and its controlled entities S05:01

Page 3 of 5


SIGNATURE OF CEO: __________________________

DATED: ____/____/____

This policy applies to Cerebral Palsy Alliance and its controlled entities S05:01

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REVISION SCHEDULE

Policy: S05:01 Clients Rights and Responsibilities

Review Date Outcome Comment on revised/review details

KEYWORDS • Participation

• Integration

• Advocacy

23/04/02 Revised • Reformatted

Policy was originally revised in July 1998 by

an extensive working party but was put on

hold to determine if policy was needed.

01/06/10 Revised • Included new Appendix A – What you can

expect when using a service at The Spastic

Centre.

12/07/11 Revised • General Updates. Changed organisation

name to Cerebral Palsy Alliance.

This policy applies to Cerebral Palsy Alliance and its controlled entities S05:01

Page 5 of 5

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