ROLE DESCRIPTION Role: Disability Support Worker Reports to ...
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ROLE DESCRIPTION Role: Disability Support Worker Reports to ...

ROLE DESCRIPTIONRole:Reports to:Disability Support WorkerResident Group ManagerRole Family: Care Services Level: Level B (AQF 1)Organisational Context:Cerebral Palsy Alliance (CPA) is the largest non-government provider of disabilityservices in NSW and the ACT, providing a range of services to people with cerebralpalsy and other disabilities. These client services include accommodation, therapy,technology, supported employment, community access and support. Services aredelivered to around 5,000 clients annually and currently operate in a highlydecentralised model through 55 separate outlets.CPA’s research institute is based at the University of Notre Dame University inDarlinghurst. Its mission is to conduct high quality research to reduce the prevalenceand severity of cerebral palsy and enhance the health and wellbeing of people withcerebral palsy.CPA’s corporate support services include human resources management,organisational development, financial management and accounts, fundraising,marketing and events management and general administrative support and arebased at the Allambie Heights campus. Their primary function is to provide theorganisation with the necessary resources and support that will assist all clientservices areas to achieve CPA’s overall mission and strategic direction.CPA currently employs 1100 staff, 175 of whom are supported employees.Venee Burges House is located on Cerebral Palsy Alliance grounds at AllambieHeights and provides a 24-hour Community Living service for 33 adults with cerebralpalsy. The Community Living service employs some 60 full time and part time staffwho support the clients with their daily needs.During the week the clients go to work at Cerebral Palsy Alliance’s corporate offices,business units or go to the Community Access Services in the region. On weekends,the majority of clients stay at the hostel where they are provided withrecreational activities or are assisted to access the community, via trips to the localshopping mall, whilst a few of the clients spend weekends with their parents orfamilies.Purpose, Nature and Scope of the Role:Disability support worker Level B is the entry level for employees with little or noexperience in disability services. The employee wishes to gain skills and experiencein this field. The purpose of the role of Disability support worker is to, under closesupervision, ensure all Clients at Venee Burges House receive a high standard ofcare, meet the client’s individual and social needs in the community as well assupporting the clients with family contacts.

Organisational Relationships:The role reports to the Client Group Manager who reports to the Community LivingManager who reports to the General Manager, Services who in turn reports to theCEO. The organisation has the preference for seeing employees move to Level C+remuneration, when the employee is competent to do so.Core Competencies of the Role:Organisational knowledgeLeadership/TeamworkInterpersonal Skills/CommunicationProblem Solving/Decision MakingLegislation/Standards/PracticeService DeliveryProfessional Learning & Development:Cerebral Palsy Alliance has a strong commitment to providing our employees withevidence–based, responsive professional development which includes the delivery ofnationally accredited courses through its Registered Training Organisation.It is compulsory for all new employees to complete Cerebral Palsy Alliances,Orientation and Induction Program in accordance with the current action PACTLearning Calendar. For further information please visit employee must also ensure that learning and development, as outlined in theAnnual Performance Appraisal, including knowledge of current Cerebral PalsyAlliance policies and procedures, is maintained.Interpersonal relationships may include:Internal:Community Living ManagerResident Group ManagersRegistered NursesCatering StaffCommunity Access ServicesBusiness UnitTASCExternal:Clients’ parents and familyLocal communityOther disability servicesRole Dimensions:2

Staffing:Direct Reports: NilIndirect Reports: NilBudget:Nil3

Core Competencies Competency Descriptors Performance OutcomesOrganisational KnowledgeGains an understanding of themission and values of CP AllianceGains an understanding of CPAlliance’s Key Result Areas andStrategiesIs able to locate and has understanding of CP Alliance mission and valuesIs able to locate and has understanding of CP Alliance Key Result Areas andStrategiesHas visited or has knowledge of location of relevant services/programsIs able to locate Venee Burges policies and proceduresGains an understanding of theservices/programs/departments withinthe organisationLeadership/ TeamworkGains an understanding of CPAlliance policies and proceduresWork is closely supervised andfollows specific detailed instructionsWorks with team membersIs able to work closely with more experienced team member on buddy shiftsIs able to follow detailed work instructionsWorks with another team member and assists other team members asneeded and requestedInterpersonal Skills/CommunicationTakes routine enquires over thephone and obtains basic facts in atimely manner.Is able to answer phone enquiries in appropriate mannerIs able to keep conflict to a minimumProblem Solving / DecisionMaking/ ResearchMinimises conflictRecognises errors/discrepancieswithin own work, and seeksassistance from immediate supervisorto resolve.Reports non-conformances to teamleader.Is able to receive constructive criticism about own work methods anddiscusses issues with supervisorReports any non-conformances in service to supervisorIdentifies practises that do not conform to CP Alliance mission and valuesLegislation / Standards/ PracticeDevelops capacity to recognise nonconformityin processesAdheres to all relevant standards andgovernment legislation e.g. WHS,Disability Services Act, DisabilityServices StandardsCarries out work processes in accordance to WHS guidelines andproceduresProvides support services to clients in accordance to the DSA and DSS4

Core Competencies Competency Descriptors Performance OutcomesQualifications/ ExperienceSome high school or equivalent workexperienceApply First Aid certificate.High school attendance certificate sightedWork experience with previous employer checkedValid Apply First Aid CertificateValid Driver’s LicenseHolds Class C drivers license Service Delivery ManagementSupports a client’s independence andself-determination while providingpersonal care support in the areas ofcommunication, mealtimemanagement and personal hygiene.Demonstrates ability to provide care support, according to clients’ personalcare profile, transfer assessment and mealtime managementrecommendationsAdministers medication only aftercompetency trainingHas been assessed and deemed competent to administer clients’medications when accessing the community in line with CP Alliancemedication proceduresSupports a client’s communityparticipation when providing supportto clients to attend medical servicese.g. Doctors & hospitals; assistingclients needing support for shopping;basic maintenance of equipment andgeneral household dutiesIs able to support clients participating in the community, in positive andappropriate mannerIs able to assist more experienced team member with medical appointmentsin the communityIs able to keep clients’ room in neat and clean conditionIs able to charge clients’ electric wheelchairs and supply basic maintenanceto clients’ support equipmentPresent a positive imagine of clientsin the communityAdheres to CP Alliance dress code and presents self and clients in positivemanner at all times5

Summary of Knowledge, Skills, Experience and Values:Essential: Commitment to the rights of adults with a disability Commitment to learning and development Understanding of and commitment to the principals of Workplace Health and Safety Current Apply First Aid Certificate or commitment to obtain such certificate Current Class C drivers license (P2 or above) Functional numeracy and literacy skills Good communication skills Certificate III in Disability Works or greater, or willing to undertake within specified timeframe.Desirable:Previous experience in working with people with a disability and/or aged careKnowledge of Disability Service Act & Disability Services StandardsSTATEMENT OF DUTIESPeople & Culture does not require a Statement of Duties, however where duties varyamongst employees with the same (or generic) role description, the manager maychoose to attach a detailed statement of duties to the role description.6

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