White Paper - New York State Office for the Aging

ANALYSIS AND SUMMARY OF 36 STATE AGENCY BRIEFS
RESPONSES and ACTIONS: Statewide Vitality (Community Living Environment)
• Increase the siting of energy generation plants to assure that future energy supply
and demand imbalances will be addressed in communities across the State.
• Suggested collaboration: Department of Environmental Conservation and
targeted strategic planning partnerships to: negotiate discussions among differing
population groups in order to identify shared public expectations, values, and policies;
balance conflicting goals regarding individual topics (such as natural use of the outdoors
vs. accommodating less-mobile visitors, or growth vs. control of wildlife); and to garner
support from nontraditional participants in the value of protecting the environment and
the appropriate use of natural resources.
• Build on New York's Quality Communities Initiative to improve the State's
environmental infrastructure and the quality of its natural resources.
RESPONSES and ACTIONS: Statewide Vitality (Technology)
• Web sites updated to make information useable and culturally relevant to elderly
people, people with disabilities, and members of ethnic and minority groups.
• Web sites that provide instantaneous translations into alternative languages.
• Train staff to develop and maintain their competencies in the use of new and
emerging technology in order to deliver efficient and effective services to the public.
• Mapping technology to project census data that identify geographic locations and
concentrations of ethnic and religious communities to target outreach efforts and public
awareness.
• A statewide 211 number for one-stop-shopping for information and assistance.
• Expand the Government Without Walls initiative to fully integrate automated
government systems for seamless consumer access and use (for example, credit card
payments and account review, income tax filings, benefits option transfers, changes of
address, license applications). Expand the Map NY mapping applications.
• A Mobile Information Center, using a van to travel throughout the State with
trained staff to answer consumers' insurance questions and resolve problems.
• Automated case management and tracking system for elder abuse services.
• Statewide electronic academic calendar.
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