McAfee Case Study - Service Strategies
McAfee Case Study - Service Strategies
McAfee Case Study - Service Strategies
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Consumer Technical Support Homepage<br />
20<br />
• Managed customer<br />
experience<br />
• 3 Step process for free<br />
support options<br />
— Automated solutions<br />
— Self-help solutions<br />
— Assisted support<br />
• Branded experience<br />
— 19 languages<br />
— 100s of partners<br />
• Partner co-branded<br />
support<br />
— Focused content<br />
— Assisted options based<br />
on partner desires<br />
4/25/2008
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