McAfee Case Study - Service Strategies
McAfee Case Study - Service Strategies
McAfee Case Study - Service Strategies
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Cost-Quality Paradox<br />
6<br />
• How do you Improve <strong>Service</strong>s AND Control Costs<br />
• Tight Budgets but Expected <strong>Service</strong> Improvements<br />
— Support budgets not growing at the same rate as overall company growth<br />
— Do more with less<br />
— Catalyst for innovation<br />
• Solution Complexity<br />
— More Products, Increased Complexity<br />
— Growing Global Customers<br />
— Tough Competition<br />
• Mission Critical Support<br />
— Technical Support for Security IS Mission Critical<br />
4/25/2008
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