McAfee Case Study - Service Strategies
McAfee Case Study - Service Strategies
McAfee Case Study - Service Strategies
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Community Forums<br />
24<br />
• Technical Support<br />
forums<br />
— Product specific<br />
— Virus and Security Info<br />
— General discussions<br />
• Moderated<br />
d<br />
— 4 <strong>McAfee</strong> employees<br />
— Over 35 volunteers<br />
• Volunteer program<br />
— Beta participation<br />
— Internal forums<br />
— Direct access to tier 3<br />
— Free product<br />
4/25/2008
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