Wednesday, 19 May 2010

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Planning on future benefit • Internal Evaluation Program averages 18 station audits per year – GSP’s audited during visit – Touches about 59 Providers or 10% of total • ISAGO currently has 46 registered GSP’s – Expanding quickly – No need for airline to visit registered GSP • Contractual requirement 40
Challenges • Airline • Ground Service Provider – Stations – Headquarters • IATA 41
Page 1 and 2: Ground Damage Prevention, Key Eleme
Page 3: IATA Ground Damage Prevention: Lear
Page 6 and 7: Aircraft damage : some facts • Ai
Page 8 and 9: IATA Ground Damage Task Force • S
Page 10 and 11: Some observations • Damage data i
Page 12 and 13: Global Safety Information Centre -
Page 14 and 15: What does the BA data tell us Numbe
Page 16 and 17: What happens to someone who reports
Page 18 and 19: Before blaming your people consider
Page 20 and 21: What not to expect or accept! I was
Page 22 and 23: Can you reduce cost and improve saf
Page 24 and 25: Damage Example - 747 Hold 5 24
Page 26 and 27: AIRBUS - DOOR 2L 26
Page 28: Some fixes can be simple. Cheap mod
Page 32 and 33: ISAGO IATA Safety y Audit for Groun
Page 34 and 35: IATA Safety Audit for Ground Operat
Page 36 and 37: ISAGO Standards & Recommended Pract
Page 38 and 39: Reduce And Share Audits Benefit for
Page 42 and 43: Questions 42
Page 44 and 45: • Summary of DGS performance - Ke
Page 46 and 47: Injury Rates Per 100 Full time equi
Page 48 and 49: Damages 120 100 97 80 71 60 40 55 4
Page 50 and 51: Safety - Corporate Documentation Sa
Page 52 and 53: Safety, Security & Compliance • S
Page 54 and 55: IATA / ISAGO • Port of Seattle -
Page 56 and 57: Closing • DGS believes in working
Page 58 and 59: ISAGO Program Status As of 14th May
Page 60 and 61: ISAGO Audit Pool : 41 member airlin
Page 62 and 63: 2009 ISAGO Audits 120 100 80 60 40
Page 64 and 65: Since 2008, 174 audits have been pe
Page 66 and 67: Audits cover the world’s BIGGEST
Page 68 and 69: Testimonial Cont.... • “ ISAGO
Page 70 and 71: Testimonial Cont….. We could not
Page 72 and 73: National Aviation Authorities List
Page 74 and 75: Airport Authorities List of support
Page 76 and 77: ISAGO Registry Update as of 14 th M
Page 78 and 79: Afternoon Networking Coffee Break a
Page 80 and 81: Managing Costs the Risk Management
Page 82 and 83: IMPROVE THE RISK PROFILE Who are th
Page 84 and 85: IMPROVE THE RISK PROFILE ISAGO is i
Page 86 and 87: IMPROVE THE RISK PROFILE IATA-led i
Page 88 and 89: INSURANCE PROGRAM How does a GSP pa
Page 90 and 91:
INSURANCE PROGRAM Insurer responsib
Page 92 and 93:
Introducing the New Tool to Deliver
Page 94 and 95:
IATA Ground Operations Manual (IGOM
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104:
Moderator Closing Remarks and Close
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Wednesday, 19 May 2010

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