Wednesday, 19 May 2010

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Audits cover the world’s BIGGEST ground service providers • A S E - Group • Airport Terminal Services • Aviance • Aviapartner • Celebi Ground Handling • Delta Ground Services • Dnata • Fraport • Groundforce • Menzies • Servisair • Swissport International • Worldwide Flight Services IATA Ground Handling Council May 2010
Testimonial….. As a quality manager I am proud to say that this project is giving an incredible boost to our stations, even bigger than we could ever imagine. It fits into our way of working and has made us look at things very differently.“ Eva Vanallemeersch Corporate Quality Manager, Aviapartner IATA Ground Handling Council May 2010
Page 1 and 2:
Ground Damage Prevention, Key Eleme
Page 3:
IATA Ground Damage Prevention: Lear
Page 6 and 7:
Aircraft damage : some facts • Ai
Page 8 and 9:
IATA Ground Damage Task Force • S
Page 10 and 11:
Some observations • Damage data i
Page 12 and 13:
Global Safety Information Centre -
Page 14 and 15:
What does the BA data tell us Numbe
Page 16 and 17: What happens to someone who reports
Page 18 and 19: Before blaming your people consider
Page 20 and 21: What not to expect or accept! I was
Page 22 and 23: Can you reduce cost and improve saf
Page 24 and 25: Damage Example - 747 Hold 5 24
Page 26 and 27: AIRBUS - DOOR 2L 26
Page 28: Some fixes can be simple. Cheap mod
Page 32 and 33: ISAGO IATA Safety y Audit for Groun
Page 34 and 35: IATA Safety Audit for Ground Operat
Page 36 and 37: ISAGO Standards & Recommended Pract
Page 38 and 39: Reduce And Share Audits Benefit for
Page 40 and 41: Planning on future benefit • Inte
Page 42 and 43: Questions 42
Page 44 and 45: • Summary of DGS performance - Ke
Page 46 and 47: Injury Rates Per 100 Full time equi
Page 48 and 49: Damages 120 100 97 80 71 60 40 55 4
Page 50 and 51: Safety - Corporate Documentation Sa
Page 52 and 53: Safety, Security & Compliance • S
Page 54 and 55: IATA / ISAGO • Port of Seattle -
Page 56 and 57: Closing • DGS believes in working
Page 58 and 59: ISAGO Program Status As of 14th May
Page 60 and 61: ISAGO Audit Pool : 41 member airlin
Page 62 and 63: 2009 ISAGO Audits 120 100 80 60 40
Page 64 and 65: Since 2008, 174 audits have been pe
Page 68 and 69: Testimonial Cont.... • “ ISAGO
Page 70 and 71: Testimonial Cont….. We could not
Page 72 and 73: National Aviation Authorities List
Page 74 and 75: Airport Authorities List of support
Page 76 and 77: ISAGO Registry Update as of 14 th M
Page 78 and 79: Afternoon Networking Coffee Break a
Page 80 and 81: Managing Costs the Risk Management
Page 82 and 83: IMPROVE THE RISK PROFILE Who are th
Page 84 and 85: IMPROVE THE RISK PROFILE ISAGO is i
Page 86 and 87: IMPROVE THE RISK PROFILE IATA-led i
Page 88 and 89: INSURANCE PROGRAM How does a GSP pa
Page 90 and 91: INSURANCE PROGRAM Insurer responsib
Page 92 and 93: Introducing the New Tool to Deliver
Page 94 and 95: IATA Ground Operations Manual (IGOM
Page 104: Moderator Closing Remarks and Close
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Wednesday, 19 May 2010

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