ITIL - itSMF International
ITIL - itSMF International
ITIL - itSMF International
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<strong>ITIL</strong> Maturity FEATURE<br />
Going around the<br />
world with <strong>ITIL</strong><br />
A report by PA Consulting into the maturity of <strong>ITIL</strong> practices in the market<br />
place included a look at the differences between the US and UK in terms of<br />
<strong>ITIL</strong> Version 3 uptake. In this article, we look at the contents of the report,<br />
get the view from the US and learn that the perceived gap in terms of <strong>ITIL</strong><br />
development across the atlantic may not be as great as some think.<br />
july 2008 SERVICETALK 21
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