Spring 2011: FMH Emergency Services - Frederick Memorial Hospital
Spring 2011: FMH Emergency Services - Frederick Memorial Hospital
Spring 2011: FMH Emergency Services - Frederick Memorial Hospital
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Know<br />
What to<br />
Expect<br />
Visiting the <strong>Emergency</strong> Department can be a traumatic and stressful experience. Taking a moment to learn how the ED<br />
works and what to expect can help reduce anxiety and ensure a smoother process should you or a loved one require<br />
emergency services.<br />
Arrival<br />
The George L. Shields <strong>Emergency</strong><br />
Department at <strong>FMH</strong> has its own<br />
canopied entranceway next to the<br />
hospital’s Main Entrance. If you<br />
require assistance, such as the use of a<br />
wheelchair or a stretcher, personnel<br />
are stationed at the door to help.<br />
Intake<br />
Upon arrival, a nurse will pre-register<br />
you, perform a preliminary evaluation<br />
and direct you to the waiting area.<br />
Triage<br />
At the triage station, a nurse will<br />
evaluate your medical condition more<br />
thoroughly. Your temperature, pulse,<br />
blood pressure and respiration rate<br />
will be taken and recorded, and you<br />
will be asked some questions<br />
Gloria Sutton, <strong>FMH</strong> Interpreter<br />
regarding the nature of your illness or<br />
injury. Depending on the severity of<br />
your condition, the triage nurse will<br />
either ask you to return to your seat in<br />
the waiting area, or have you taken<br />
back to a treatment area.<br />
Keep in mind:<br />
Critically ill patients will ALWAYS<br />
be treated first. Every effort<br />
will be made to see other patients<br />
as quickly as possible.<br />
Examination<br />
In the private treatment area, you may<br />
be asked to put on a hospital gown for<br />
a thorough examination. Depending<br />
on the results of this examination,<br />
Mary Beth Mann,<br />
Director, <strong>Emergency</strong><br />
<strong>Services</strong>, with Dr.<br />
John Molesworth,<br />
<strong>Emergency</strong> Physician<br />
and <strong>FMH</strong> Chief<br />
of Staff.<br />
some testing may be ordered. Please<br />
be aware that this process may add<br />
time to your stay.<br />
Registration<br />
After you’ve been evaluated, a<br />
registration clerk will register you as<br />
an <strong>FMH</strong> patient right at your bedside.<br />
Discharge<br />
If your illness or injury does not require<br />
hospitalization, you will be discharged.<br />
You will be given both verbal and<br />
written instructions about what to do<br />
after you leave. You will be asked to pay<br />
any co-pay required by your insurance<br />
at the time of discharge.<br />
If necessary, you will be admitted and<br />
moved to another area of the hospital<br />
where your care will continue.<br />
One of our guiding values at <strong>FMH</strong> is to “Do our best to provide clear, complete health care<br />
information, and answer questions in a language you understand.” That’s why we have Spanish<br />
language interpreters on staff, and a wide variety of language interpreters available by telephone.<br />
If you or your loved ones require the assistance of an interpreter while receiving care at <strong>FMH</strong>,<br />
please let your caregivers know.”
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