2014 Digital Yearbook of Homeland Security Awards

GSN 2014 Digital Yearbook of Homeland Security Awards Recipients
Government Agency Awards
NJ TRANSIT –
2014 Gold Winner
Awards Category:
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Most Notable Railroad/Mass Transit Security Program
Name of Nominated Product, Service,
or Program:
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NJ TRANSIT Integrated Mobile App
Reason this entry deserves to win:
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Video surveillance cameras can’t be everywhere, but
people can. By extending an Integrated Mobile App to
its field personnel for daily use and to transit ambassadors
for large events, NJ TRANSIT is deploying innovative
technology to ensure the highest levels of security,
safety, operational efficiency and customer service for
its passengers. It’s a model in mobile technology innovation
that other transit agencies will surely want to
emulate.
NJ TRANSIT is the nation’s largest statewide public
transportation system providing more than 915,900
weekday trips on 262 bus routes, three light rail lines,
12 commuter rail lines and through Access Link paratransit
service. It is the third largest transit system in the
country with 165 rail stations, 62 light rail stations and
more than 19,000 bus stops linking major points in New
Jersey, New York and Philadelphia.
The Mobile App solution, created for NJ TRANSIT by
NICE Systems and CloudScann, turns smartphones into
reporting tools to document incidents as they happen,
allowing officials to act faster to resolve them.
The solution combines NICE’s situation management
solution, Situator, with CloudScann’s hosted See It Send
It Mobile App. By using the app on their smartphones,
field personnel can report incidents, including sending
video and photos, to a centralized command center
through NICE Situator. Communication is bi-directional,
so Situator can also push incident alerts, task lists, and
links to live video feeds to the Mobile App. This will
extend the real-time awareness of safety, security, and
operational issues for the largest statewide public transportation
system in the U.S.
Situator pinpoints the GPS location of the sender’s
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