Change Management Strategies for an Effective EMR ... - HiMSS
Change Management Strategies for an Effective EMR ... - HiMSS
Change Management Strategies for an Effective EMR ... - HiMSS
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x <strong>Ch<strong>an</strong>ge</strong> <strong>M<strong>an</strong>agement</strong> <strong>Strategies</strong> <strong>for</strong> <strong>an</strong> Eff ective <strong>EMR</strong> Implementation<br />
success of this crucial business initiative with <strong>an</strong> in<strong>for</strong>mation technology<br />
component.<br />
Dale S<strong>an</strong>ders, then CIO at the Northwestern Medical Faculty Foundation<br />
<strong>an</strong>d now CIO at the Caym<strong>an</strong> Isl<strong>an</strong>ds’ Health Services Authority,<br />
pointed out that “you need to dedicate the time <strong>an</strong>d resources to<br />
const<strong>an</strong>tly iterate, refi ne, <strong>an</strong>d improve the utilization of the <strong>EMR</strong> over<br />
time, far beyond its installation <strong>an</strong>d go-live. It’s a race without a fi nish<br />
line. Train, fund <strong>an</strong>d pl<strong>an</strong> accordingly—don’t short-ch<strong>an</strong>ge the<br />
investment!” In other words, recognize that you are not done at golive;<br />
you’ve just started achieving technology adoption <strong>an</strong>d ch<strong>an</strong>ging<br />
behavior to get value from your <strong>EMR</strong> investment.<br />
Th is book should be required reading <strong>for</strong> every member of the<br />
executive team in every healthcare org<strong>an</strong>ization that is pl<strong>an</strong>ning to<br />
implement <strong>an</strong> <strong>EMR</strong> in the next few years. I was happy to be asked<br />
to review the book <strong>an</strong>d to write the <strong>for</strong>eword—<strong>an</strong>d not <strong>for</strong> the fame<br />
<strong>an</strong>d <strong>for</strong>tune! It was because I would then have to read it, <strong>an</strong>d I’m glad<br />
I did. I learned <strong>an</strong> incredible amount about a topic that most of us in<br />
the technology world do not underst<strong>an</strong>d well <strong>an</strong>d that is, dealing with<br />
people issues. Claire <strong>an</strong>d Doug nail it here, <strong>an</strong>d I guar<strong>an</strong>tee you’ll be<br />
th<strong>an</strong>kful <strong>for</strong> the knowledge they share.<br />
Having said that, reading this defi nitive work on ch<strong>an</strong>ge m<strong>an</strong>agement<br />
<strong>for</strong> <strong>EMR</strong> implementations is not going to provide you with<br />
enough knowledge on the topic to preclude your engaging or hiring<br />
ch<strong>an</strong>ge m<strong>an</strong>agement expertise. In fact, just the opposite; you’ll fully<br />
underst<strong>an</strong>d why you need to get some help! Welcome to the epiph<strong>an</strong>y.
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