Change Management Strategies for an Effective EMR ... - HiMSS

Chapter 1: Th e Business Case for Change Management 13
return or value experienced through the implementation, the user will
most likely choose to reduce the eff ort. A goal of an eff ective peoplefocused
strategy is to identify potential areas of disconnect and fi nd
ways to increase the perceived value to users. Th e assumption is that
when the return is perceived to be greater, the eff ort increases. When
there are no incentives to try harder, it may be diffi cult to drive desired
behavior change.
Th e point in getting users to actively support the deployment of
an EMR is about a lot more than a communication plan or feature/
function training. Managing the people side of an EMR implementation
requires a savvy technology adoption plan that ties sponsorship,
training, communication, workfl ow harmonization, user support and
reinforcement with the business priorities of the organization and
eff ectively coordinates all of these activities with the user in mind—in
an environment that reinforces desired behavior changes.
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Key Questions
Two key questions to remember to remember throughout the the
project are are…
(1) How will this decision impact the user?
(2) How might it impact patients?