Change Management Strategies for an Effective EMR ... - HiMSS

iv Change Management Strategies for an Eff ective EMR Implementation
Doug Eastman, PhD, is an organizational development executive with
extensive experience managing large-scale change initiatives. With
more than 20 years of consulting experience, Dr. Eastman’s focus is
to help organizations grow and manage change by unleashing human
potential. His specialties are organizational transformation; technology
adoption and optimization; process redesign; large-scale change
management; strategic planning; program and tools development; and
facilitation.
As the Executive Director of Technology Adoption and Organizational
Capability within the Kaiser Permanente Information Technology
Care Delivery Business Information Offi ce, Dr. Eastman currently
advises senior operational and project executives on the country’s largest
private EMR system implementation. Dr. Eastman leverages best
practices from across the program and develops implementation readiness
tools and methodologies, as well as pioneering several best practice
post go-live optimization strategies and programs aimed to ensure
end-users are building the requisite level of system skill profi ciency.
Prior to joining Kaiser Permanente, Dr. Eastman’s consulting career
included positions with Andersen Consulting (now Accenture), Watson
Wyatt Worldwide, and a boutique employee relations consulting
fi rm. He was also vice president of operations for a technology services
fi rm for which he was responsible for the company’s restructuring and
repositioning in its marketplace that grew 200% during his tenure.
Dr. Eastman serves on the board of directors for the Childhood
Anxiety Network. He holds a PhD in organizational psychology from
the California School of Professional Psychology, a master’s degree in
psychology from Pepperdine University, and a bachelor’s degree from
Ohio State University.
ABOUT THE CONTRIBUTING EDITOR
David E. Garets, FHIMSS, is President and CEO of HIMSS Analytics
and Executive Vice President of HIMSS. Mr. Garets has 32 years of
experience in information technology. Before joining HIMSS Analytics
in 2004, he was Executive Vice President at Healthlink. Prior to
that, he was Group Vice President, Healthcare Industry Research and
Advisory Services at Gartner. Previously, he was Senior Manager in
Emerging Practices at First Consulting Group and CIO of Magic Val-