Change Management Strategies for an Effective EMR ... - HiMSS

Chapter 1: Th e Business Case for Change Management 11
Figure 1-2: Organizational Fabric Model
Vision
Sponsorship
Stakeholder Mgmt
Communications
Training
Reinforcement
CREATING AN ENVIRONMENT FOR SUCCESS
Technology adoption is about creating a context, an environment, in
which change can be achieved and sustained over the long term. Th is
involves two levels—organizational and individual.
With an EMR implementation, the organization must create the
supporting environment, provide needed training and resources,
articulate a clear direction coupled with clear expectations, engage its
people, include them in the process, and reinforce desired new behaviors.
Th is is not about checking things off a list, but rather about fi nding
synergy among impacted groups, giving them what they need, and
coordinating eff orts to meet the end goal. It’s an ongoing eff ort.
To give you an idea of what we are talking about, here’s an example
of an individual situation occurring within a social context. Th ink
about what happens when you want to make a signifi cant change in
your personal life—quit smoking, stop drinking, lose weight. It’s one
thing to talk with a doctor or another professional about what needs
to happen when you’re in their offi ce, but once you leave the offi ce
you then return to your social reality. If your friends and family don’t
want your behavior to change, you will have a tough time. All the rein-