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<strong>CECOM</strong> FIRST RESPONDERS<br />
PROVIDE POST PRODUCTION<br />
SOFTWARE FIELD SUPPORT<br />
By Marissa Anderson, <strong>CECOM</strong><br />
When the software for C4ISR systems need a life<br />
line in the field, the Communications-Electronics<br />
Command’s Software Engineering Center provides<br />
the technical assistance needed to resolve<br />
issues and provide support.<br />
“I would look at us like ‘first responders’,” said<br />
Medhat Abuhantash, director of SEC’s Enterprise<br />
Services Mission Area. “We are firefighters.<br />
We are right there on the ground supporting and<br />
providing for the care and feed of those systems.<br />
As the issues arise, <strong>CECOM</strong> SEC Field Support<br />
Engineers are the first people to respond.”<br />
“The SEC provides regionalized post production<br />
software support in direct support to the <strong>CECOM</strong><br />
Senior Command Representative in all the <strong>Army</strong><br />
Field Support Brigades,” explained Abuhantash.<br />
“These systems provide interoperable capabilities<br />
for combatant command customers to transmit<br />
and communicate information across the C4ISR<br />
community in garrison and in the field. SEC provides<br />
on-site software installation and upgrades,<br />
trouble shooting assistance, and reach-back capabilities<br />
to subject matter experts in other areas,”<br />
said Abuhantash.<br />
The immediate support is vital to sustaining<br />
the operational readiness of C4ISR systems.<br />
Abuhantash stressed the necessity of the service<br />
<strong>CECOM</strong> SEC supplies. “…we provide the critical<br />
link between the systems in the field to the<br />
software laboratories in the rear. If it’s a problem<br />
that we cannot fix through on-site support, we<br />
reach back to our regional assets for trouble<br />
shooting and diagnosis. If the issue remains, then<br />
it is sent to the software labs for detailed analysis<br />
and evaluation in a controlled environment. CE-<br />
COM SEC provides a tiered support structure of<br />
on-site FSEs, regional support, and our software<br />
labs to provide soldiers with superior field support<br />
service.”<br />
Software problems that users generally encounter<br />
in the field are very similar to those experienced<br />
by the typical user in the workplace. As Charles<br />
SEC photo<br />
SEC photo<br />
12 THE LINK | SPRING 2013
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