The Work System Method - Department of Computer Information ...

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Premises of the Work System Method The goal: Improving business performance. Assumption: Business performance is generated by operation of sociotechnical work systems. Improvement process: Changing work systems, not just creating, installing, or using information systems or IT. Links to more formal ISA&D techniques (UML, SOA, etc.) Decompose work systems into smaller work systems: some of which are sociotechnical some of which are autonomous computerized agents. © Steven Alter, 2010
Q: Should Business Professionals Analyze Systems for Themselves? Can they be trusted? Do they have the appropriate skill and knowledge? IF NOT: How is it possible for them to do their work and manage organizations? IF NOT: How is it possible for them to participate in the development of information systems? What system should be analyzed? © Steven Alter, 2010
Page 1 and 2: The Work System Method Introduction
Page 3 and 4: Work System • Work System - a sys
Page 5 and 6: Examples of Work Systems (from pape
Page 7 and 8: A Limiting Paradigm… Viewing Sys
Page 9 and 10: © Steven Alter, 2010 Work System F
Page 11 and 12: Basics of Work System Method Syste
Page 13 and 14: Work system snapshot example (c) St
Page 15 and 16: Explain why the following is or is
Page 17 and 18: Customers The people who receive,
Page 19 and 20: Intermediate Products and Services
Page 21 and 22: Information Includes codified and
Page 23 and 24: Infrastructure Human, informationa
Page 25 and 26: Strategies The guiding rationale a
Page 27 and 28: Typical problems in work system sna
Page 29 and 30: Metrics Metrics are measures of pe
Page 31 and 32: Aspect of performance (c) Steven Al
Page 33: Level of Abstraction & Analysis •
Page 37 and 38: Work System Method: a kind of Syste
Page 39 and 40: Chapter 1 Systems a mess: Seven Com
Page 41 and 42: Different types of overlap between
Page 43 and 44: Consistency guidelines…
Page 45 and 46: Metrics? Derived form an improveme
Page 47 and 48: Use the template tool Name the sna
Page 49 and 50: Common pitfalls Is the Work System
Page 51 and 52: Four key parts of The Executive Sum
Page 53 and 54: Extensions to the basic Work system
Page 55 and 56: Work System Life Cycle Model (conti
Page 57 and 58: Terminology for Talking about Work
Page 59 and 60: Assumptions built into the work sys
Page 61 and 62: Initiation Clarify the reasons for
Page 63 and 64: Development • Process of specifyi
Page 65 and 66: Implementation Process of making t
Page 67 and 68: Conversion to the new work system
Page 69 and 70: Typical Issues (continued) Implemen

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