Operator Accreditation Manual - Forms - Transport

More documents

Recommendations

Info

Passenger Transport Services Operator Accreditation Manual Form 3.5 Form 3.5 Reportable incident management procedures for Reportable incident Passenger management Transport procedures Services for passenger transport services Type of offence Examples of allegations Allegation is referred to Who may take action? Offence under the Criminal Code Act • Stealing • Assault • Sexual offences • Stalking • Using abusive or threatening language Breach of Traffic Act • Dangerous, reckless or negligent driving Breach of Road Rules Breach of Driver Licensing and Vehicle Registration Regulations Breach of Vehicle Standards Regulations Breach of Antidiscrimination legislation • Minor traffic infringements that do not constitute reckless or negligent driving (this might depend on the time of day and the circumstances in which the incident occurred) • Driving with expired licence or Ancillary Certificate • Operating an unregistered vehicle • Vehicle operating under incorrect MAIB premium • Tasmania Police • DIER (Registrar of Motor Vehicles) • DIER (Registrar of Motor Vehicles) – may refer to Tasmania Police • Tasmania Police (if complainant is willing to provide a statement) • Unroadworthy vehicle • DIER (Vehicle Call in Service) • Refusing to carry Guide Dog or other assistance animal other than as permitted by law. • Refusing to take wheelchairreliant passenger other than as permitted by law Breach of • Operating without accreditation • DIER (Transport Passenger • Operating regular passenger Transport legislation transport service without authorisation • Operating a vehicle exceeding operational capacity • Refusing to pick up a passenger who is authorised to travel on the service • Setting down a passenger other than as required by the legislation • Setting down a passenger in an unsafe place • Removing a passenger from a vehicle other than as permitted by the legislation • Allowing standing passengers to obstruct entrances and exits, or to cause danger or discomfort to other passengers • Driving a vehicle when luggage is not safely stowed 22 Passenger Transport Sevices Operator Accreditation Forms Reportable Incident Management – Passenger Transport Service • Tasmania Police (may lay criminal charges) • DIER (RMV may suspend Ancillary Certificate if charges proven) • DIER (RMV) • Tasmania Police (may issue traffic infringement notice) • DIER (Registration & Licensing) • Accredited operator through Code of Behaviour or other driver management process • DIER (Transport • DIER (Registration & Licensing) Compliance & Enforcement) • DIER (Transport Compliance & Enforcement may issue Traffic Infringement Notice or proceed to court action) • DIER (Transport Operator Accreditation Section may issue “show cause” notice in respect of accreditation) • DIER (Transport Compliance & Enforcement may issue Traffic Infringement Notice or proceed to court action) • DIER (Transport Operator Accreditation Section may issue “show cause” notice in respect of accreditation) • DIER (Transport • DIER (Transport Compliance & Compliance & Enforcement) Enforcement) within 48 hours of becoming • DIER (Registration & Licensing) aware of incident • Anti-Discrimination Commission or Australian Human Rights Commission if passenger chooses to make a complaint to either of these bodies • DIER (Transport Compliance & Compliance & Enforcement) Enforcement) • The Transport Commission
Form 3.5 Reportable incident management procedures for Passenger Passenger Transport Transport Services Operator Services Accreditation Manual Form 3.5 Type of offence Examples of allegations Allegation is referred to Who may take action? General customer service • Rude driver • Late service • Dirty vehicle N/A • Accredited operator through Code of Behaviour or other driver management process Passenger Transport Services Operator Accreditation Forms 23
Page 1 and 2: PASSENGER TRANSPORT SERVICES OPERAT
Page 3 and 4: STANDARD/ FORM DOCUMENT 1.4 Registe
Page 5 and 6: Vehicle Register - Taxi and Luxury
Page 7 and 8: FORM 2.2 PRE-DEPARTURE CHECKLIST (B
Page 9 and 10: FORM 2.2 PRE-DEPARTURE CHECKLIST (T
Page 11 and 12: Passenger Transport Services Operat
Page 19 and 20: EXAMPLE POLICY - BEHAVIOUR GROUPS T
Page 21 and 22: EXAMPLE BEHAVIOUR MANAGEMENT PROCED
Page 23: FORM 3.5 REPORTABLE INCIDENT MANAGE
Page 27 and 28: Form 3.5 Reportable incident manage

Operator Accreditation Manual - Forms - Transport

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?