Operator Accreditation Manual - Forms - Transport
Operator Accreditation Manual - Forms - Transport
Operator Accreditation Manual - Forms - Transport
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Passenger <strong>Transport</strong> Services <strong>Operator</strong> <strong>Accreditation</strong> <strong>Manual</strong> Form 3.5<br />
Form 3.5 Reportable incident management procedures for Taxi Services<br />
Reportable incident management procedures for taxi services<br />
Type of offence Examples of allegations Allegation is referred to Who may take action?<br />
Offence under the<br />
Criminal Code Act<br />
• Stealing<br />
• Assault<br />
• Sexual offences<br />
• Stalking<br />
• Using abusive or threatening<br />
language<br />
Breach of Traffic Act • Dangerous, reckless or negligent<br />
driving<br />
Breach of Taxi<br />
Industry<br />
Regulations<br />
Breach of Road<br />
Rules<br />
Breach of Driver<br />
Licensing and<br />
Vehicle Registration<br />
Regulations<br />
Breach of Vehicle<br />
Standards<br />
Regulations<br />
Breach of Antidiscrimination<br />
legislation<br />
• Overcharging or inappropriate<br />
charging<br />
• Misuse of taximeter (wrong tariff<br />
etc)<br />
• Taking incorrect route<br />
• Soliciting for trade<br />
• Refusing a hiring from taxi rank<br />
• Refusing to allow another taxi to<br />
leave a taxi rank<br />
• Leaving a taxi unattended on a<br />
taxi rank<br />
• Failing to secure a wheelchair in<br />
WAT correctly<br />
• Driving a WAT without appropriate<br />
authorisation<br />
• Driving a taxi with non-operational<br />
taxi equipment (camera, meter<br />
etc)<br />
• Minor traffic infringements that do<br />
not constitute reckless or<br />
negligent driving (this might<br />
depend on the time of day and the<br />
circumstances in which the<br />
incident occurred)<br />
• Driving with expired licence or<br />
Ancillary Certificate<br />
• Operating unregistered vehicle<br />
• Vehicle operating under incorrect<br />
MAIB premium<br />
• Tasmania Police<br />
• DIER (Registrar of Motor<br />
Vehicles)<br />
• DIER (Registrar of Motor<br />
Vehicles) – may refer to<br />
Tasmania Police<br />
• DIER (<strong>Transport</strong><br />
Compliance and<br />
Enforcement) within 48<br />
hours of becoming aware of<br />
incident<br />
• Tasmania Police (if<br />
complainant is willing to<br />
provide a statement)<br />
• Unroadworthy vehicle • DIER (Vehicle Call in<br />
Service)<br />
• Driver refuses to carry Guide Dog<br />
or other assistance animal other<br />
than as permitted by law.<br />
• Driver refuses to take wheelchairreliant<br />
passenger other than as<br />
permitted by law<br />
• Tasmania Police (may lay<br />
criminal charges)<br />
• DIER (RMV may suspend<br />
Ancillary Certificate if charges<br />
proven)<br />
• DIER (RMV)<br />
• DIER (<strong>Transport</strong> Compliance &<br />
Enforcement may issue Traffic<br />
Infringement Notice or proceed to<br />
court action)<br />
• Tasmania Police (may issue<br />
traffic infringement notice)<br />
• DIER (Registration & Licensing)<br />
• Accredited operator through<br />
Code of Behaviour or other driver<br />
management process<br />
• DIER (<strong>Transport</strong> • DIER (Registration & Licensing)<br />
Compliance & Enforcement) • DIER (<strong>Transport</strong> Compliance &<br />
Enforcement may issue Traffic<br />
Infringement Notice or proceed to<br />
court action)<br />
• DIER (<strong>Transport</strong> <strong>Operator</strong><br />
<strong>Accreditation</strong> Section may issue<br />
“show cause” notice in respect of<br />
accreditation)<br />
• DIER (<strong>Transport</strong> Compliance &<br />
Enforcement may issue Traffic<br />
Infringement Notice or proceed to<br />
court action)<br />
• DIER (<strong>Transport</strong> <strong>Operator</strong><br />
<strong>Accreditation</strong> Section may issue<br />
“show cause” notice in respect of<br />
accreditation)<br />
• DIER (<strong>Transport</strong> • DIER (<strong>Transport</strong> Compliance &<br />
Compliance & Enforcement) Enforcement)<br />
within 48 hours of becoming • DIER (Registration & Licensing)<br />
aware of incident<br />
• Anti-Discrimination Commission<br />
or Australian Human Rights<br />
Commission if passenger<br />
chooses to make a complaint to<br />
either of these bodies<br />
24 Passenger <strong>Transport</strong> Sevices <strong>Operator</strong> <strong>Accreditation</strong> <strong>Forms</strong>
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