Operator Accreditation Manual - Forms - Transport

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Passenger Transport Services Operator Accreditation Manual Form 3.5 Form 3.5 Reportable incident management procedures for Taxi Services Reportable incident management procedures for taxi services Type of offence Examples of allegations Allegation is referred to Who may take action? Offence under the Criminal Code Act • Stealing • Assault • Sexual offences • Stalking • Using abusive or threatening language Breach of Traffic Act • Dangerous, reckless or negligent driving Breach of Taxi Industry Regulations Breach of Road Rules Breach of Driver Licensing and Vehicle Registration Regulations Breach of Vehicle Standards Regulations Breach of Antidiscrimination legislation • Overcharging or inappropriate charging • Misuse of taximeter (wrong tariff etc) • Taking incorrect route • Soliciting for trade • Refusing a hiring from taxi rank • Refusing to allow another taxi to leave a taxi rank • Leaving a taxi unattended on a taxi rank • Failing to secure a wheelchair in WAT correctly • Driving a WAT without appropriate authorisation • Driving a taxi with non-operational taxi equipment (camera, meter etc) • Minor traffic infringements that do not constitute reckless or negligent driving (this might depend on the time of day and the circumstances in which the incident occurred) • Driving with expired licence or Ancillary Certificate • Operating unregistered vehicle • Vehicle operating under incorrect MAIB premium • Tasmania Police • DIER (Registrar of Motor Vehicles) • DIER (Registrar of Motor Vehicles) – may refer to Tasmania Police • DIER (Transport Compliance and Enforcement) within 48 hours of becoming aware of incident • Tasmania Police (if complainant is willing to provide a statement) • Unroadworthy vehicle • DIER (Vehicle Call in Service) • Driver refuses to carry Guide Dog or other assistance animal other than as permitted by law. • Driver refuses to take wheelchairreliant passenger other than as permitted by law • Tasmania Police (may lay criminal charges) • DIER (RMV may suspend Ancillary Certificate if charges proven) • DIER (RMV) • DIER (Transport Compliance & Enforcement may issue Traffic Infringement Notice or proceed to court action) • Tasmania Police (may issue traffic infringement notice) • DIER (Registration & Licensing) • Accredited operator through Code of Behaviour or other driver management process • DIER (Transport • DIER (Registration & Licensing) Compliance & Enforcement) • DIER (Transport Compliance & Enforcement may issue Traffic Infringement Notice or proceed to court action) • DIER (Transport Operator Accreditation Section may issue “show cause” notice in respect of accreditation) • DIER (Transport Compliance & Enforcement may issue Traffic Infringement Notice or proceed to court action) • DIER (Transport Operator Accreditation Section may issue “show cause” notice in respect of accreditation) • DIER (Transport • DIER (Transport Compliance & Compliance & Enforcement) Enforcement) within 48 hours of becoming • DIER (Registration & Licensing) aware of incident • Anti-Discrimination Commission or Australian Human Rights Commission if passenger chooses to make a complaint to either of these bodies 24 Passenger Transport Sevices Operator Accreditation Forms
Form 3.5 Reportable incident management procedures for Taxi Services Passenger Transport Services Operator Accreditation Manual Form 3.5 Type of offence Examples of allegations Allegation is referred to Who may take action? General customer service Breach of Passenger Transport legislation • Rude driver • Taxi is late or doesn’t turn up • Dirty taxi • Driver refuses to assist with luggage N/A • Accredited operator through Code of Behaviour or other driver management process • Operating without accreditation • DIER (Transport • DIER (Transport Compliance & Compliance & Enforcement) Enforcement) • The Transport Commission Passenger Transport Services Operator Accreditation Forms 25
Page 1 and 2: PASSENGER TRANSPORT SERVICES OPERAT
Page 3 and 4: STANDARD/ FORM DOCUMENT 1.4 Registe
Page 5 and 6: Vehicle Register - Taxi and Luxury
Page 7 and 8: FORM 2.2 PRE-DEPARTURE CHECKLIST (B
Page 9 and 10: FORM 2.2 PRE-DEPARTURE CHECKLIST (T
Page 11 and 12: Passenger Transport Services Operat
Page 19 and 20: EXAMPLE POLICY - BEHAVIOUR GROUPS T
Page 21 and 22: EXAMPLE BEHAVIOUR MANAGEMENT PROCED
Page 23 and 24: FORM 3.5 REPORTABLE INCIDENT MANAGE
Page 25: Form 3.5 Reportable incident manage

Operator Accreditation Manual - Forms - Transport

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