Annual report 2008 - Polkomtel

T h e l a r g e s t
n e t w o r k i n P o l a n d
Technological innovations
Polkomtel S.A. is a company that values
innovation. 2008 saw the introduction of
one of the first solutions. From the planned
series of technologically innovative IT
implementations Polkomtel S.A. launched
a new billing system for its pre-paid
customers.
The modernization program for
the architecture of new solutions
in the area of new products and
services development, initiated
at the end of 2006, allowed the
Company to launch a new billing
system for customers of pre-paid
services. As the result of implementation
of one of the world’s
latest solution of that type,
Polkomtel S.A. was able to offer
a number of innovative services,
extremely favorable for the customers.
A good example are two
of these services: the first one that
allows to use the mobile phone
even when the customer account
is exhausted, and the second one
that offers cheaper calls within
community groups.
In 2008, the Company introduced
also projects targeted at further
modernization of the IT infrastructure,
focused on billing systems
for contract customers and
the CRM systems that support
sales and customer service. The
purpose of the actions undertaken
by the Company in this area is
to build in the future a comprehensive
and innovative solution
that would enable the offering
of new products, such as convergent
services, subscription services
and pre-paid services.
knowledge, necessary competen-
that would provide the desirable
Investment into modern information
technologies is justified ing the Company to cope with the
cies and specialist skills, allow-
primarily by the economic calculation.
Implementation of solutions
challenges it faces.
based on SOA (Service Oriented F ocus on innovation is a well
Architecture), as continuation of thought-out strategy, which gives
the modernization processes of the Company ample room to design
IT infrastructure, will facilitate its own new products. The initiated
the integration of new solutions changes would assure the Company
with existing ones. This will allow
Polkomtel S.A. to optimize the rich the range of offered products
the opportunity to continuously en-
time and costs of new products and services, and increase their competitiveness
in terms of implementation. The launch of the
quality.
Implementation of architecture based on SOA will
facilitate the integration of new solutions with existing
ones. This will allow Polkomtel S.A. to optimize the time
and cost of new products implementation.
Muzodajnia service in the second T he solutions to be introduced
half of 2008 confirmed this approach
is right.
challenges for the coming years. As
into the IT infrastructure are the key
The standardization of IT processes,
currently implemented, and maintaining the necessary software
a result, by optimizing costs while
their linking to business services, quality, we shall be able to cope with
would have a significant influence the increasing pressure and demands
on future effectiveness growth. from the dynamically changing market
environment.
This shall be followed by organizational
and structural changes
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POLKOMTEL S.A. – ANNUAL REPORT 2008
POLKOMTEL S.A. – ANNUAL REPORT 2008 33