Wherever in the world you are, you'll find there's a CUSTOMER - Yum!
Wherever in the world you are, you'll find there's a CUSTOMER - Yum!
Wherever in the world you are, you'll find there's a CUSTOMER - Yum!
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You always feel<br />
welcomed when<br />
Fernando Rocha<br />
Lopez greets <strong>you</strong><br />
at his KFC restaurant <strong>in</strong><br />
Ju<strong>are</strong>z Humboldt, Mexico.<br />
Fernando knows that a<br />
broad smile and a YES!<br />
attitude creates a happy,<br />
hospitable environment.<br />
Fernando <strong>in</strong>spires his team<br />
to give great customer<br />
service through regular<br />
“team toge<strong>the</strong>r” meet<strong>in</strong>gs<br />
where he recognizes<br />
CHAMPS w<strong>in</strong>s, talks about<br />
ways to improve service<br />
and teaches o<strong>the</strong>rs to be<br />
mentors, too.<br />
Fernando Rocha Lopez<br />
KFC, Ju<strong>are</strong>z Humboldt, Mexico<br />
Right <strong>the</strong> first time — every<br />
time. RGM Chris Avila coaches<br />
his team to pay close attention to<br />
<strong>the</strong>ir customers, listen and give <strong>the</strong>m<br />
exactly what <strong>the</strong>y want. His team has<br />
had over 20 perfect 100% CHAMPS<br />
scores <strong>in</strong> Accuracy (and <strong>the</strong> same <strong>in</strong><br />
Speed of Service!). That’s over a year<br />
of perfectly accurate service — fast.<br />
Chris Avila<br />
Taco Bell, Bensenville, IL
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