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UPORABA INFORMACIJSKIH I KOMUNIKACIJSKIH TEHNOLOGIJA (IKT) U PODUZEĆIM...<br />

http://www.dzs.hr/Hrv_Eng/publication/2012/02-03-01_01_2012.htm<br />

Page 4 of 9<br />

20.3.2013<br />

Uporaba usluga e-uprave omogućuje bolju dostupnost informacijama i<br />

ubrzava rješavanje administrativnih procedura. Gotovo sve usluge su<br />

ostale na razini prošlogodišnjih rezultata. Od nekoliko dostupnih<br />

usluga, 74% (porast od 2%) poduzeća upotrebljava usluge e-uprave za<br />

prikupljanje informacija, 76% upotrebljava usluge za prikupljanje<br />

obrazaca (pad od 2%). Nešto se rjeñe upotrebljavaju usluge poput<br />

povrata ispunjenih obrazaca (71% – porast od 8%) ili rješavanja<br />

administrativnih poslova (60% – porast od 11%). Usluga podnošenja<br />

ponuda za natječaje u elektroničkom obliku zabilježila je manji porast, s<br />

14% na 18%.<br />

The usage of e-government services provides for a better information<br />

accessibility and speeds up a delivery of administrative procedures.<br />

Almost all services remained at the previous-year levels. Out of several<br />

services available, 74% (an increase of 2%) of enterprises used<br />

services to obtain information and 76% to obtain forms (a decrease of<br />

2%). Other services, such as returning filled-in forms (71% – an<br />

increase of 8%) or the treatment of administrative procedures (60% –<br />

an increase of 11%), were somewhat less used. The service of<br />

submitting tender proposals showed an increase in usage, from 14% to<br />

18%.<br />

Integracija poslovnih procesa i komunikacija izmeñu poslovnih<br />

subjekata putem interneta omogućuje učinkovitiju ponudu dobara i<br />

usluga te njihovu kupnju i prodaju na tržištu. Istraživanje je pokazalo da<br />

su internetska kupnja i prodaja u blagom padu. Dobra i usluge putem<br />

interneta kupuje 27% poduzeća (pad od 12%), dok ih 25% (pad od 1%)<br />

nudi na prodaju. Udio e-trgovine u odnosu na konvencionalnu trgovinu<br />

još je uvijek prilično nizak, dok je u većini poduzeća taj udio manji od<br />

10%.<br />

The integration of business processes and communication between<br />

business entities via the internet allow for a more efficient offer of goods<br />

and services and their purchase and sale on the market. The survey<br />

showed that purchases and sales via the internet slightly decreased.<br />

There were 27% (a decrease of 12%) of enterprises that bought<br />

products and services via the internet, while only 25% (a decrease of<br />

1%) of enterprises offered them for sale. The share of e-commerce<br />

compared to conventional commerce was still rather low, in most<br />

enterprises this share was less than 10%.<br />

METODOLOŠKA OBJAŠNJENJA<br />

Svrha statističkog istraživanja<br />

Podaci prikazani u ovom priopćenju jesu procjene dobivene iz<br />

NOTES ON METHODOLOGY<br />

Purpose of the statistical survey<br />

Data shown in this publication are estimates obtained through the IKT-

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