Launch Requirements - PSCR

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Policies and Procedures Public Safety Broadband 3.9 Network Monitoring Network Operations Center (NOC) functionality will be needed to support the NPSBN on a 24x7x365 basis. An agreement between FirstNet and local, tribal, state, and federal entities should be developed for monitoring the network, repairs, and upgrades. These policies should leverage existing policies and information from local-‐, tribal-‐, state-‐, and federal-‐based organizations for troubleshooting, network restoration, and help desk functions. Following are NPSBN requirements for network monitoring. Table 17. Network Monitoring # Requirement 1 FirstNet SHOULD develop a policy defining the ability and process for local, tribal, state, and federal entities to monitor the network. 2 FirstNet SHALL establish policies to provide user entities prompt trouble reports, information helpful to facilitate operations using contingency communications, and restoration reports. 3 FirstNet SHALL establish a policy to provide user entities insight into overall system performance metrics, including availability and coverage. 3.10 Training and Exercises Training and exercises play a vital role in preparedness, readiness, and proficiency in accessing and using communications capabilities during emergency events. Preparedness is essential to ensuring that NPSBN equipment is well maintained and operational. Achieving appropriate levels of readiness and proficiency ensures that personnel can deploy, set up, and use the NPSBN equipment effectively, both on their own and in conjunction with other emergency responders. Following are requirements for NPSBN equipment training and exercises. Table 18. Training and Exercise Requirements # Requirement 1 FirstNet SHALL establish standardized training programs to deliver to all personnel who manage NPSBN communications resources. 2 As FirstNet deployed applications become available, FirstNet SHALL conduct training for the NPSBN within agencies, across disciplines, jurisdictions, and levels of government, and with key private sector organizations as required. 3.11 Standard Procedures Across Agency Levels FirstNet must ensure that emergency response agencies across all levels of government have adopted and implemented policies and guidance to ensure common NPSBN use and support. Implementation of 16 Launch Statement of Requirements for FirstNet Consideration, December 2012
Public Safety Broadband Policies and Procedures these policies will establish clearly defined roles and responsibilities and enable integration of all elements of the NPSBN. Procedures for the activation, deployment, and deactivation of technical resources should be included, as well as roles and responsibilities for the operation, management, recovery, and continuity of NPSBN equipment and infrastructure. FirstNet should provide flexible contracts. These contracts should be written to allow local and tribal jurisdictions and individual states the ability to procure goods and services without individual violation of procurement acts or policies. Following are requirements for standard procedures across agency levels. Table 19. Standard Procedures Requirements # Requirement 1 FirstNet SHALL implement policies and guidance to ensure common NPSBN use and support. 2 FirstNet SHALL implement procedures for the activation, deployment, and deactivation of technical resources. 3 FirstNet SHALL provide support for procurement of goods and services. 4 FirstNet SHALL provide a continuity of operations (COOP) and continuity of governance (COOG) plan that is reviewed, updated, and exercised as needed, but not less than annually. Launch Statement of Requirements for FirstNet Consideration, December 2012 17
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