"The journey of a thousand miles begins with a single step." "The ...

IN THE NEWS
“Miracle On the Hudson”
Plane Rumbles by KKP
We all know that it’s pretty unusual – never done
before, actually – to “land” an Airbus A320
in the Hudson River. It’s also pretty unusual to see an
Airbus A320 rolling down your small-town street on a
Sunday afternoon!
But that’s just what Dan and Peggy Spurlock saw as
the “Miracle on the Hudson” plane rumbled through
Haddonfield, New Jersey (pop. 12,000) on June 5 on
the way to a museum in North Carolina. Dan was able
to capture the moment when the motorcade stopped in
front of their Kwik Kopy Printing center (background).
The plane, a U. S. Airways jet, had been stored in a
warehouse in northern New Jersey since it splashed
down in New York’s Hudson River in January 2009
with 155 souls aboard and Captain Chesley “Sully”
Sullenberger at the controls. All survived, thanks to
Captain Sullenberger’s skill.
The Hudson River Airbus A320 rolling through Haddonfield, New Jersey
on the way to a museum in North Carolina.
Destined for the Carolinas Aviation Museum in Charlotte, North Carolina, the plane made the week-long journey on a
giant flatbed truck, accompanied by a phalanx of police cars, film crews, and assorted support vehicles.
Dan and Peggy bought Kwik Kopy Printing 1023 in August 1987, and Dan said he can honestly say this has been the
most unusual traffic he’s ever seen on their street in all those years! n
Three Ways to
Grow Revenue
There are only three ways to grow revenue:
• Sell more to existing customers
• Sell to new customers
• Offer new services to both.
What changes have you made in 2011 in those
areas? Are they working?
What are you planning to do about this in 2012? n
2 PARTNERS Summer 2011
“No Problem!”
“How often do you hear that phrase? A polite person holds the door
for you, and the response to your “thank you” is “no problem!” The
waiter at your favorite restaurant refills your glass, and your “thank
you” is met with “no problem!”
But there is a problem. Just saying “no problem” dismisses the
polite interaction between two people. Take steps now to school your
entire staff – and perhaps yourself! – on replacing that phrase with a
more appropriate one.
The old-fashioned “you’re welcome” will serve nicely – after all, it
did for eons.
“It’s my pleasure!” is a good one, and produces a warm response.
“I’m happy to help” is another possibility. Let's put "no problem" in
the recycle bin where it belongs – starting today. n