StElizHospiceNews issue2 2009 FINAL_PJ - St Elizabeth Hospice

news
St Elizabeth Hospice
News on Hospice services and fundraising activities | Autumn 2009
Celebrating 20 years
of hospice care
(From left to right) volunteer Shirley Quinton,
Chief Executive Jane Loughlin, Chairman Sam
Wilson, Director of Patient Services Verity Jolly
and volunteer Peter Neate
03
Carers’ services
We launch our
carers’ services
08
Hospice at Home
Focus on our Hospice at
Home service
12
Hospice shops
A closer look at our
retail team

News
Contents
Editorial
In this issue
St Elizabeth Hospice news
Autumn 2009
St Elizabeth Hospice
565 Foxhall Road
Ipswich
Suffolk
IP3 8LX
t 01473 727776
f 01473 274717
e enquiries@stelizabethhospice.org.uk
w www.stelizabethhospice.org.uk
Editorial team:
Marketing and Communications team
t 01473 707033
e helen.causer@stelizabethhospice.org.uk
St Elizabeth Hospice news
can also be made available
in a large print format
on request.
Information correct at time of going to press.
Your details are held on our database and
under the Data Protection Act 1998 we will
not pass on your personal information
(name, address etc.) to third parties. If you
no longer wish to receive St Elizabeth
Hospice news or any other future mailings
and would like your details removed from
the database, please contact the fundraising
team on 01473 723600 or email
fundraising@stelizabethhospice.org.uk
We hope you enjoy St Elizabeth Hospice
news. If you have any comments about
the magazine, please email
helen.causer@stelizabethhospice.org.uk
or write to us at the address above.
St Elizabeth Hospice aims to improve the
quality of life for adults with a life-limiting
condition. The Hospice is an independent
charity and all of the wide ranging services
are provided free of charge to patients,
families and carers.
03
04
06
07
08
10
11
12
14
15
16
Carers’ services are launched
Celebrating 20 years of Hospice care
Events update | Diary of a challenge event
Patient wins historic medal | Volunteers update | Hospice lottery
Hospice at Home
Support from local companies
Community fundraising update | Friends Groups
Retail round up
Music therapy | Education news | Partnership Group news
Spiritual care at the Hospice | Light up a life
Events diary
A new era
at St Elizabeth Hospice
Jane Loughlin has joined St
Elizabeth Hospice as the Chief
Executive. Jane succeeds Lesley
Cockerton, who retired from
her role after six years.
Throughout her career, Jane has
worked in cancer and palliative
care, in both hospital and
community settings, as well as in
specialist centres. Jane started
her career as a staff nurse on the
radiotherapy unit at Nottingham
General Hospital. More recently,
Jane held senior positions at
Macmillan Cancer Support and
then Marie Curie Cancer Care.
Jane said “I am very honoured
to have been offered this
opportunity to work with the
team, Trustees and the local
community. I have seen how
much work the Hospice has
been doing to fulfil its core
purpose of improving the
quality of life for adults with a
life-limiting condition. I have
been impressed with the
strategy for future development
and I look forward to building
on the success of the last
twenty years and taking us
onto the next stage.”
Jane Loughlin,
new Chief Executive
St Elizabeth Hospice (Suffolk).
A company limited by guarantee and not
having a share capital. Registered charity
no. 289154. Registered Office 565 Foxhall
Road, Ipswich, IP3 8LX.
Connect with us
on Facebook and follow us on Twitter
You can now join our group on Facebook and get updates on what we are up to - you’ll be the first to
hear about any exciting developments and Hospice news. You could also follow us on Twitter and read
our latest tweets as well as posting your own. It’s really easy to join, just click on the links from our
website and once you have connected with us, tell all your friends and colleagues and get them involved
too. Twitter and Facebook are a great way of bringing people together in support of your local Hospice.
1619 - Support the Hospice
at your local East of England Co-op
East of England Co-op Members who make purchases from the Society's wide range of services, can
divert their Dividend to the Hospice's own share number 1619. It’s really simple and easy to do, just
hand over your Dividend Card at the till and request that your dividend points from that transaction are
diverted to the Hospice’s account. Just remember to quote our number 1619 when you pay. Last year
we received £32,500 so every time you remember our number 1619 really will make a difference.
02
St Elizabeth Hospice news Autumn 2009

Services
News
Lynn Moore,
discharge co-ordinator
Lynn Moore is a Registered
Nurse who has a broad range
of nursing experience including
community nursing and
palliative care.
In April 2009 Lynn took up
the newly created post of
discharge co-ordinator at St
Elizabeth Hospice. The role is
to facilitate and co-ordinate complex discharges of patients
from the in-patient unit.
Carers’
services
are launched
A closer look at a staff role on the in-patient unit
A complex discharge is when there are certain factors occurring,
for example; difficult family dynamics; a home assessment is
needed prior to discharge; a care package is required; discharge is
to another location other than home or application for
Continuing Care is required.
Lynn works closely with other members of the Hospice team to
ensure that patients are discharged in a timely, safe and effective
manner. Planning for discharge can be an anxious time for
patients and their families so Lynn ensures they are fully involved
in the planning, are communicated with at all times and are given
any support required.
Staff were on hand
at the restaurant
Daisy Goodswen and
her friend Bill Thurston
When a person is seriously ill,
the husband, wife, partner or
other family members will often
have much to cope with too. As
well as patients, the Hospice
also provides care to families.
Relatives will often need
information, respite and support
to continue to provide care to
the person close to them.
The Carers services have been
developed to fulfil a need
which was identified by carers
in a survey.
Ordinary social activities such
as eating out can seem very
daunting for patients and
their carers, with many
potential issues to contend
with. The survey reported that
a dining experience at the
Hospice would be a great way
to enjoy a social activity in a
supportive environment.
The Hospice dining room was
transformed into a restaurant
and patients and their carers
were invited for an evening
out together, with staff on
hand as needed.
Daisy Goodswen and her
friend Bill Thurston came to
the dining experience event.
Daisy has been coming to Day
Services since autumn 2008.
She comes in once a month to
one of our nurse-led clinics to
have medication through an
IV drip, as well as half day
support once a fortnight.
“Coming here has made so
much difference to the quality
of my life. I feel so much more
cheerful.” said Daisy.
“I heard about the Carers’
dining experience and thought
it sounded great. I am diabetic
and don’t get to go out much
in the evening, so it seemed a
real treat.”
Daisy and Bill had an evening
to remember. Daisy said
“Sometimes I don’t enjoy my
are flying high thanks to the sale of birds
William Barnes, who is a
Hospice trustee, decided to
sell some of his guinea fowl
and give the proceeds to us.
Mr Barnes, who is chairman of
the Barnes Group, also sold
geese and goslings for the
Hospice cause.
He explained: “I live in Creeting
St Mary and have fields near
food but everything was
perfect – the food, the service,
the atmosphere. It was the
finishing touches that made it
so special – proper table linen,
flowers and live music. It will
be a night I will never forget.”
Bill added “As Daisy’s main
carer, it was good to know
that should something go
wrong, there would be
backup from nursing staff. It
made a tremendous difference
and meant that we could both
relax for the first time in a
long time. It was just so
unexpected and reinforced to
me that St Elizabeth Hospice
always goes the extra mile to
ensure every need is catered
for, wherever possible.”
The Evolve group has been
developed as another aspect
of the Hospice Carers service.
This is a series of “drop-in”
sessions for carers to meet
others in a similar situation
and to find out more about
Donations to St Elizabeth Hospice
William Barnes
with guinea fowl
the house with chickens, guinea
fowl and geese.
“The guinea fowl and geese
produce quite a lot of eggs each
spring. As my wife says we have
quite enough we decided once
they were hatched to promote
their sale with the proceeds
going to St Elizabeth Hospice.”
The unusual sale raised
particular topics of interest,
such as nutrition needs.
The final aspects of the Carers
service at St Elizabeth Hospice
are the sitting and befriending
services. This could allow
carers time away from home
to attend the Hospice for
themselves, for example to
receive support, in the
knowledge that their family
member at home is being
cared for. This service will be
provided by trained volunteers.
Also, Hospice patients, who live
on their own without a carer,
may appreciate someone
popping in to visit, reading them
the newspaper or just to chat.
For further information on our
Carers’ Services, please call
01473 727776.
For information on volunteering
opportunities, please contact
Charlotte Wright, voluntary
services co-ordinator on
01473 707016.
around £300 for the Hospice
with each bird attracting a
minimum donation of £7.50.
Laura Backhouse, community
fundraiser at St Elizabeth
Hospice, said: “These are
certainly among the more
unusual items sold to raise
money for the Hospice. We
have had fish caught and sold
before but birds are a first. We
are so grateful to Mr Barnes for
thinking of us and thank him
for his continued support.”
St Elizabeth Hospice news Autumn 2009 03

Celebration
20th Anniversary
Chief Executive Jane Loughlin
and volunteer Shirley Quinton
John Peel attended the
10th anniversary celebrations
In November 1989 St Elizabeth Hospice
opened its doors to patients in East Suffolk.
This was a real achievement for the local
community and was the culmination of a few
years of hard work; identifying the need for a
Hospice; planning the details and the efforts
of many to fundraise for the project.
Celebrating
As we celebrate providing
twenty years of Hospice care,
we talk to some of the people
involved along the way.
Dr Terry Mott
Dr Terry Mott, dubbed “the
founding father of St Elizabeth
Hospice”, has continued to
support the work of the
Hospice as a member of the
Board until 2008. “My father
always said a job worth doing
is worth doing properly. I was
very proud when the Hospice
opened to know that I was a
part of its creation. The project
had achieved its goals and
would then run for the benefit
of East Suffolk, which it
continues to do so. It is a
marvellous success story for
our local community, who have
been instrumental in its success
since then.”
Nicholas Ridley
After 20 years as Chairman
and 21 associated with St
Elizabeth Hospice, Nicholas
Ridley is now President of the
Hospice. He believes that the
reason why the Hospice is so
well thought of within East
Suffolk is that the fundraising
has been from the bottom up
i.e. there was not a large
Above: Sir Bobby Robson, Mayor
Jeanette McCarthy and Nicholas
Ridley, former Hospice Chairman
open the extended Hospice day
care centre, 30th October 1997
Below: Building work at the Hospice
donation that started the
campaign and that every event
however small, was key in
progressing the Appeal Fund.
He said “In November 2009 we
celebrate twenty years since
the Hospice opened, although
the official opening ceremony
was performed by HRH The
Princess Royal in December
1989. It was a great triumph
and followed some six years of
fundraising which had been
commenced by Terry Mott,
Bob Marjoram, Tom Savage
and others. It was led at a very
crucial time by Denis
Whidborne, who handed the
baton across to me when his
wife Mary became terminally ill
with cancer. The opening of St
EIizabeth Hospice was a great
achievement, and remains so,
for the community of East
Suffolk. The support of the
local community enabled the
Hospice to open without debt,
a situation which has allowed
it to sustain the highest
standards from the time of its
opening to the present day.”
Jenny Paul
Jenny Paul is a former Board
member and volunteer who
has got a great deal of
pleasure from working within
fundraising, particularly in the
beginning when the Hospice
was literally getting off the
ground. When considering the
highlights of her time in the
Hospice, she talks about the
early days, working with Roger
Sydenham, director of
fundraising: “It was exciting to
come in and find out what
had been raised.” She also
remembers the in-patient unit
as a peaceful place where
patients were well looked
after. “I could see the removal
04
St Elizabeth Hospice news Autumn 2009

20th Anniversary
Celebration
1994, 5th anniversary celebrations
7th July 1988, the Portland
foundation stone was laid by
Her Grace the Duchess of Norfolk
20 years of Hospice care
of physical pain in the patients
there and the mental calm
that the place provided.”
Gill Buckle
Gill was instrumental in seeing
the need for fundraising
support for St Elizabeth
Hospice over twenty years
ago. She set up the shop in
Hadleigh with a group of
friends and continues to work
as a volunteer there.
She said “My faith in the
Hospice was not let down
when I nursed my husband; he
was supported by the Hospice
at Home team with whom I
was very impressed. They
helped him with pain
management and gave advice.
I am proud to be part of an
organisation where patients
and families are treated with
great respect and those with a
life threatening illness have the
ability to die with dignity.”
Ella Fulcher
Ella worked as an industrial
nurse at Ransomes and Rapier
when she first heard about
the Hospice through the HR
department. She organised a
penny mile in the factory
where all the workers donated
pennies to create a mile of
them spread out on the floor.
She then donated the money
to Tom Savage and the
Hospice appeal. Ella also
donated money for bricks in
memory of her sister-in-law,
mother and a friend.
Ella began volunteering as a
nurse volunteer on the inpatient
unit (IPU) the day after
Princess Anne attended the
official opening ceremony. Ella
said she felt needed and the
small team was very friendly.
Her desire to volunteer came
after her mother and aunt had
died from cancer and she
wanted to put something back
into the community and do
something for them.
Ella then started to volunteer
in the Saxmundham shop and
has volunteered there ever
since. She said “I would not
mind being a patient at the
Hospice as there is such a
lovely atmosphere and
environment both for patients
and relatives. I have
experienced the Hospice both
as a volunteer and as a
patient’s visitor and I have
found it 100% wonderful.”
Top: 1992 HRH Princess Anne visits the Hospice
Above: The Hospice garden
St Elizabeth Hospice news Autumn 2009 05

Events
Round up
Diary
Diary of a
challenge event
There are many demanding challenges abroad which intrepid
people can take part in to support St Elizabeth Hospice.
Cycling from London to Paris, trekking the Inca Trail or walking
along the New Zealand coastline are among the most gruelling.
This year Suffolk businessman Steve Flory, managing director of
Hudson Signs, decided to brave the freezing conditions of the
Arctic during a three-day expedition across Greenland.
He was joined by fellow Ipswich businessmen Bernard Clarke,
managing director of construction company ISG Jackson, Ray Walters,
managing director of Orwell Motorcycles, and Matthew Lidbetter,
commercial director of Vibris Ltd. Between them they hoped to raise
up to £5,000 for the Hospice but the final amount was much higher.
To the right is a potted diary of 50-year-old Mr Flory’s
expedition and the months leading up to it.
Events round up:
Midnight Walk
Saturday 23rd May
More than 2,300 women took part in this year’s eight mile
Midnight Walk around Ipswich town centre. The event was
also supported by Ruthie Henshall, west end star and judge
on hit ITV1 show ‘Dancing on Ice’ who launched the
Midnight Walk when she visited the Hospice in March. It was
a great event and the atmosphere was amazing, many
women had dressed up or were walking in memory of a loved
one. Over £205,000 was pledged on the night and the
money raised will make a real difference to the lives of our
patients, families and carers both now and in the future.
Make a note in your diary now for next year’s Midnight Walk
– Saturday 22nd May 2010.
For more information about the Great Xscape or Midnight
Walk, please contact the fundraising team on 01473 723600
or email fundraising@stelizabethhospice.org.uk
October 2008
Buoyed up by my trek to Everest base camp with Matthew in 2007 I
was looking for a new challenge. Bernie had said he would never do
anything like that so I thought I would book a dog-sledding trip
across Greenland so he couldn’t get out of it.
November 2008
The challenge is booked and paid for, there is no getting out of it,
the weather conditions are going to be harsh but we are exercising
regularly so we will be OK.
February 2009
We wondered if people would donate money for a local charity if we
completed the expedition, and chose St Elizabeth Hospice. I thought
we could raise about £1,500 but the others estimated £5,000.
March 2009
We have posted our challenge on the JustGiving website and have
been inundated with people pledging money.
April 2009
Arrive in Greenland and the first two days go to plan, travelling
with our guides out onto the pack ice to witness some unforgettable
sights. Then Bernie starts designing and building an igloo but our
plans of spending the night in it are abandoned on advice that an
Arctic storm is looming. We shelter in an old hunter’s shed and the
next day see the igloo had been wiped out by the heavy snow. The
weather gets worse and we have a very small window of opportunity
to leave Greenland, by trekking up a steep hill where a helicopter can
land. We make it and land at the island airport. What a trip!
Definitely the toughest challenge I have done because of the
weather conditions. I was definitely out of my comfort zone.
May 2009
The donations are all in and we are staggered at how much was
raised and grateful to everyone who so generously supported the
cause. We hand over a cheque for £14,300 to St Elizabeth Hospice.
Great Xscape
Saturday 21st March
Sixteen teams were blindfolded, driven to a secret location
and not told where they were or the quickest way to get back
to The Maybush in Waldringfield. Teams had no money,
phone or map and were not allowed any help from friends or
family. Some took the challenge further by turning up in
fancy dress such as nuns on the run, men dressed as ladies,
Wizard of Oz and cartoon characters. Teams returned to The
Maybush in various ways – two teams blagged a ride on a
speed boat, another borrowed a rowing boat whilst the
winning team managed to get a lift with a kind Hospice
supporter in her car. The day was thoroughly enjoyed by all
teams, the atmosphere was brilliant and everyone was able to
get a well deserved pint once they’d found their way back!
If you would be interested in taking
part, the Great Xscape will be
happening again in March 2010.
06 St Elizabeth Hospice news Autumn 2009

Volunteers
Update
Volunteers update
Volunteer driver ensures patient gets
naval medal he never received
In February 2009 Hospice patient
James White was awarded the
Pingat Jasa Malaysia Medal after
volunteer driver Adrian Mills
tracked down the medal he had
never received.
Adrian regularly drove James to
day care and became fascinated
by James’ tales of his days in
the navy and how much it
meant to him to receive this
medal which he had never been
presented with. Many of James’
comrades had already received
their medals but James was not
sure if he had applied for his,
partly due to his short-term
memory loss.
Adrian used a mixture of
personal contacts and
perseverance with the National
Membership Secretary of the
Malaysian Veterans’ Association
and Colonel Tajra Alwi in the
Office of the defence Adviser at
the Malaysian Embassy in
London to ensure James could
receive the medal he so rightly
deserved.
The Pingat Jasa Malaysia Medal
was awarded to members of
the United Kingdom Forces
who served in Malaysia and
Singapore between August
James White receives medal
1957 and August 1966, from
Independence until the end of
confrontation in the security of
James White
Malaysia. James receives served medal on HMS
Eagle, an Aircraft Carrier with a
crew of 2,000 men during
these dates.
Adrian commented “James, like
so many of the day care
patients, is an inspiration to
me, he is incredibly humble and
never complains about
anything, I simply wanted to
help him get recognition for his
service and it was a very great
privilege to see a happy ending.
James has given me a framed
black and white photo of
HMS Eagle as a thank you. I
am sure it is a treasured
memento for him, so I am
deeply touched by his
generosity and it will be
proudly displayed at home.”
We need you!
We are currently looking for more retail volunteers to
help in our ten shops across East Suffolk and our
distribution centre in Ipswich
Volunteers provide general assistance in our ten shops and
carry out duties such as serving customers, operating the till,
sorting, pricing, displaying and selling mainly donated goods.
We also have a distribution centre on Rapier Street in Ipswich
which provides support to the shops. Volunteers are needed to
sort donations which are then delivered to the shops by
volunteer drivers. No previous retail experience is required and
full training will be given. All money made in our shops
contributes to the running costs of the Hospice so by giving
up your time, you really are making a difference.
All prospective volunteers should contact their preferred
shop or the distribution centre directly to find out about
specific vacancies and to try out a taster session. Turn to
page 12 for a list of all our Hospice shops. Alternatively, you
can contact Charlotte Wright, voluntary services coordinator,
on 01473 707016 who will pass on your details to the
relevant shop manager.
Visit our website www.stelizabethhospice.org.uk
for all our current volunteer vacancies
St Elizabeth Hospice lottery –
join today and you could win £1,000!
Give yourself the chance of
winning our top prize of
£1,000 or one of our other 58
cash prizes, and know that you
are helping St Elizabeth
Hospice to continue to care for
our patients and their families,
friends and carers. Each chance
in our weekly lottery costs just
£1 and you can play with as
many chances as you like.
There are several easy ways
that you can play:
Online
If you would like to pay by this
method simply visit our website
and pay by credit or debit card.
Through your local
newsagent
If you have a newspaper
delivered to your home and your
newsagent is a Hospice lottery
agent they can add £1 every
week to your newspaper bill.
By standing order
You can pay for your lottery
membership by standing order
through your bank for as little
as £4 every four weeks.
Paying by standing order
reduces our administration
costs and means that you
never have to worry about
remembering when the next
payment is due.
By post
If you would like to pay by post,
simply complete one of our
application forms and return to
us enclosing your cheque or
postal order made payable to St
Elizabeth Hospice Lottery.
By phone
You can join and pay by credit
or debit card over the
telephone. Please contact the
lottery team on 01473 707008.
For more information, please contact our lottery team on
01473 707008, email lottery@stelizabethhospice.org.uk or
visit our website www.stelizabethhospice.org.uk
Please note players must be over 16 years old. Licenced by the Gambling Commission.
Promoter: St Elizabeth Hospice. Personal licence holder: B Bolt
St Elizabeth Hospice news Autumn 2009 07

Focus
Hospice at Home
Hospice at Home
Our unique Hospice at Home service responds to patients
needing urgent end-of-life care or advice in their own homes.
Some patients prefer to
remain at home with a lifelimiting
illness.
It can bring a great deal of
comfort to the patient and his
or her family.
But the decision may also bring
with it worries about feeling
isolated or too far away from
care and symptom relief.
The five specialist registered
nurses who make up the
Hospice at Home team are at
the frontline of responding to
patients at home.
They are available 24 hours a
day, seven days a week to visit
those deemed in urgent need.
They are backed up by the
Hospice consultants and can call
on them for specialist advice.
The nurses are alerted to cases
via a dedicated phone line
available to the public and
healthcare professionals, which
is answered by a member of
the team at any time of the
day or night. Working
alongside district nurses,
Macmillan nurses, Marie Curie
nurses and GPs, a decision is
quickly made about whether
the Hospice at Home team are
the best people to help in that
particular situation.
“Patients can refer themselves
or consent to being referred by
their family or healthcare
professionals such as the district
nurse or GP. We would then
clarify whether they require
specialist palliative care, take all
their details and contact would
be made with the family that
same day. We would assess the
situation to see whether a visit
is required and when,”
explained Mandy Nunn, one of
the Hospice at Home nurses.
Fellow nurse Anne Herring
added: “We are a reactive
service. We don’t have
appointments. We can take a
phone call and make the
appropriate response, either
give advice there and then, or
visit and see the patient if the
need is there.”
Nurse Pip Davis explained: “A
patient may make initial
contact and we may not hear
from them again for several
weeks, until they actually need
our help. Some people may
08
St Elizabeth Hospice news Autumn 2009

Hospice at Home
Focus
Your questions answered:
Does the Hospice at Home team take over from the
Community nurse?
The Community nurse will continue to be your 'key' nurse and
the Hospice at Home team nurses will plan with the Community
nurse any extra care needed for you and your family at home.
How often will the Hospice at Home team visit?
This depends on your need, which will be assessed by a Hospice
at Home nurse with your Community nurse.
How do I contact the Hospice at Home team?
Contact can be made via your: GP, Community nurse,
Macmillan nurse or via the Hospice.
Hospice at Home nurse
Pip Davis
Hospice at Home nurse
Hilary Swallow
just need reassurance at the
end of the phone, others may
want medical jargon explained
to them.”
Hospice at Home was
developed by the Hospice
team who noticed more
phone calls were coming in
from people at home wanting
urgent advice. A pilot was
launched in October 1999 and
it was so successful that in
2000 the fully-fledged Hospice
at Home service was launched
for people across East Suffolk.
The service is available to any
patients nearing the end of
life whatever their diagnosis,
not just those who need
hospice care.
Team leader Lesley Jefferson
said: “The original aim was to
enable patients to remain in
their own home, ensuring
they and their carers received
the support, advice and help
they needed. That is still our
aim. With each passing year
the number of referrals to
Hospice at Home increases.
When the service first started
referrals were low but now
we get between 50 and 60 a
month. More people now
want to remain at home and
they feel more confident
about making that choice if
they know help is only a
phone call away.”
No two days are the same and
the nurses find their work very
rewarding. They often receive
thank-you cards and letters
from the families of patients
they have helped.
Lesley said: “We have to go
into stressful situations and
we know we don’t make it
right, but we hopefully make
it better. We can leave the
house knowing we have left a
plan in place for the family,
helped explain something or
relieved distressing symptoms.
That is very rewarding.”
Maggie’s story
District nurse Maggie Hoddy’s husband Steve, 60, was
diagnosed with cancer in March 2004. He died at home with
his family at his bedside on 5th December 2004.
Mrs Hoddy, who works in Framlingham and lives in Chillesford,
said: “My husband had a dry cough which wouldn’t go away
so he went to see the doctor who sent him for a scan and he
was told he was full of cancer and had weeks to live. We felt
numb. It was so far gone he was beyond treatment. He
became very tired after the summer and made me promise I
would let him die at home. He didn’t feel the need to have
anyone else around with him at home apart from family and I
looked after him myself. But in the last week I called Hospice
at Home because I realised he wasn’t comfortable. Mandy and
Pip came round and made me have a sit down and a cup of
tea while they looked after him.
“Pip offered to arrange a syringe driver for pain relief but I said
he didn’t need it. Later I could not get a tablet in to him and
he was unsettled and in pain so the next morning I rang Pip
and she came round and set up the syringe driver. In the
afternoon Annette came and increased the pain relief and he
half-settled for the night. Annette left and was driving home
and thought ‘Maggie needs me’ and she turned around and
banged on the door. I said ‘I was just going to ring you.’ She
said she had felt the vibes. Annette knew Steve was dying and
sat at the top of the stairs while his family and I were at his
bedside. She made sure we were OK afterwards. The Hospice
at Home team were brilliant. Steve had his wish and died at
home. He wanted peace and quiet and that is what he got. I
could not have got through those last few days without them
even though I am a trained nurse.”
St Elizabeth Hospice news Autumn 2009 09

Corporate
Support
How local businesses
can support their local Hospice
There are many ways in which your company can make a real
difference. Our fundraising team is available to explore mutually
beneficial ideas including the opportunity to raise your company’s
profile in the community with positive local exposure, staff
participation, team activities and much more.
Charity of the year
Choosing St Elizabeth Hospice as your Charity of the Year
provides a unique opportunity to support us. Working alongside
our fundraising team we can help and guide you through a
programme of company led events throughout the year.
Corporate ambassadors
Why not become a corporate ambassador and spread the word
about St Elizabeth Hospice to local businesses and organisations.
Payroll giving
Provide your employees with the option to make a regular
donation straight from their salary. Payroll giving is a tax effective
way to donate; therefore it costs the employee less and is easy to
set up within your own payroll system.
Organise an event to benefit St Elizabeth Hospice
Is your company organising a Christmas party, ball or other
festive occasion? Why not include a fundraising element to raise
money for St Elizabeth Hospice? Supporting us can be as easy as
holding a raffle or auction.
These are just a few ways your company can help us. To find out
more, please contact the fundraising team on 01473 723600,
email fundraising@stelizabethhospice.org.uk or visit
www.stelizabethhospice.org.uk
Who’s helping us?
• Drivers from Avenue Taxis donated part of their earnings
to the Hospice. Staff at the firm, which is based in Neale
Street, nominated the Hospice as their charity of the year
for the third time in a row and presented the Hospice with
a cheque for £5,088.75 which had been raised over the last
two years. Throughout the year each driver donates a small
amount from their wages every week to charity.
• Kersey Mill and thebestofipswich held a Soul and
Motown night at Kersey Mill which featured live soul
artist Ian Saunders and all proceeds were donated to
St Elizabeth Hospice.
• Staff from Hays in Ipswich raised over £2,500 through the
Hays Helpers initiative which involved consultants working
for local companies and asking for the equivalent of a day’s
wages to be donated to the Hospice in return. Another
group of consultants took part in the Great Xscape event
where teams were blindfolded, driven to an unknown
destination and then told to find their own way back to
The Maybush at Waldringfield.
• A group of brave daredevils from Haven Power took part
in a sky dive in April to raise money for the Hospice.
The Hays team at
the Great Xscape
In August a team of ten from SOS HR took part in the
Three Peaks Challenge. Teams must scale Ben Nevis,
Scafell Pike and Snowdon, the three highest mountains
in the UK, in 24 hours.
Haven Power
10 St Elizabeth Hospice news Autumn 2009

Community Fundraising
Update
Friends Groups
A Friends Group is a dedicated
team of volunteers who get
together on a regular basis to
have fun whilst at the same
time raising funds for us and
building awareness of the
Hospice in their local area. We
currently have well established
friends groups in Woodbridge,
Eye and Felixstowe.
Joining a group is a chance to
meet like-minded people, learn
new skills and make a big
difference to your local
community. Friends groups are
great for individuals who want
to do something but not on
their own. The groups can be as
formal or informal as the people
involved wish them to be and
all are extremely sociable.
Working as volunteers, the
groups organise their own
events and activities,
supported by the Hospice
fundraising team. They have
Woodbridge Friends
arranged many successful
events including coffee
mornings, quiz nights, carol
singing, fashion shows and
much more. Friends Groups
also organise public collections
in supermarkets or town
centres, place and maintain
collection pots in the
community such as local shops
and pubs and circulate leaflets
and posters.
For example:
In March, Felixstowe Friends
held a collection at Solar and
along Hamilton Road in
Felixstowe raising £893.54.
They also held a coffee morning
at the Trinity Methodist Church
Hall which featured a raffle and
book and crafts sale as well as
serving tea, coffee and cakes. A
group of ladies from Felixstowe
Friends also took part in the
Midnight Walk in May.
Eye and district Friends held
a summer hog roast and later
in the year a Japanese meal
party with food produced by
local Eye resident Kyoko Read.
They also organised an
illustrated talk by Roy
Lancaster which raised £1,500.
Roy has lectured around the
world and featured on
Gardeners' World and is a
regular panelist on BBC Radio
4’s Gardeners’ Question Time.
Last year Woodbridge Friends
organised open gardens in
Woodbridge which included ten
open gardens throughout the
centre of the town and raised
£3,000. A Bach to Beatles
music evening performed by
the Ipswich Gilbert and Sullivan
Society raised over £800 and
Chairperson Anne Barratt took
part in the abseil off Ipswich
Hospital maternity block
earlier this year to celebrate
her birthday.
If you are interested in joining
any of these groups or if you
would like to set up a group
in your area, please contact
the fundraising team on
01473 723600.
Felixstowe
Friends
Eye and district Friends
hog roast event
Large events in the community
Pin badges
Pin badges that feature the
Hospice logo are now
available for the donation of
£1 in all Hospice shops and
reception areas. They will also
be sold in other retail outlets
around the region. If you
would like a box to sell at an
event you are organising or to
sell in your shop or business,
please contact us.
Each year committees fundraise
in the local community and
year on year decide to raise
money for the Hospice.
Kesgrave Music Festival is
organised in memory of Kate
Moyes who died at the Hospice
in 2005. This year is the fourth
year the festival has taken
place. £13,000 was donated
from the 2009 event, bringing
the total raised for the Hospice
to over £50,000.
The Ufford Bygones and Fun
Day have been fundraising
for the Hospice since 2004.
Last year the event raised
£8,000 so with a similar
amount from 2009, this
should bring the total to over
£30,000.
Hacheston Bygone Rally and
Hachfest raise money for the
Hospice and three other
charities and have been
fundraising as a committee
since 2001. Hachfest
continues to grow in
popularity and had another
successful year in 2009.
Kesgrave Music Festival
Ufford Bygones
Hachfest
Contact the fundraising team :
Call 01473 723600
Email fundraising@stelizabethhospice.org.uk
The Stoke by Nayland Christmas
Fair is an annual event in aid of
the Hospice. This year the fair
will be held on Thursday 19th
November 9.30am - 3.30pm at
the Stoke by Nayland Golf and
Country Club.
As part of the fundraising
team’s relationship with these
committees, we attend
meetings and provide support
with fundraising along the
way. If you would like to talk
to us about holding an event,
please contact us.
Thank you to everybody in
the community who has
supported us through a variety
of ways this year. However
you choose to support us, it
really is appreciated and will
make a real difference to the
lives of our patients and their
family, friends and carers.
St Elizabeth Hospice news Autumn 2009 11

Focus
Retail
Retail round up:
Stowmarket volunteers Diana Murphy,
Robert Barnard and Jean Fraser
Hospice shops :
China amnesty
Have you got an old
china dinner service
lurking in a cupboard
that you never use?
Later this year St Elizabeth
Hospice will be able to start
claiming Gift Aid on
donations on goods given to
our shops. This is an exciting
development for us and
means the charity will
benefit even more from the
generosity of people who
donate items to us.
Then why not dust it down and
bring it into your local
St Elizabeth Hospice shop or our
distribution centre to help mark
the charity’s 20th anniversary.
China is traditionally the gift
given to mark 20th wedding
anniversaries so we thought it
would be a good idea to tie it
in with our milestone this year.
We are holding a week-long
china amnesty starting on
Saturday 17th October where
unwanted pieces of crockery
can be taken to any of our
ten shops.
The Hospice’s Head of Retail,
Sue Goodchild, said: “We
would like any bits of
unbroken china at all because
it is the 20th anniversary of
St Elizabeth Hospice this year.
They can be odd bits and
pieces or if you have a
complete dinner service which
isn’t being used that would be
great too.”
And don’t forget if you want
to buy some china, visit our
shops that week and see what
is on offer!
Earlier this year we held
popular hat and jewellery
amnesties. The Hospice shop
in Woodbridge did particularly
well, selling a large amount of
donated odd and broken bits
of silver and gold to a
specialist dealer for hundreds
of pounds. Read on for details
of our evening wear amnesty
to be held later this year.
• Felixstowe
144 Hamilton Road IP11 8DR
01394 279558
• Hadleigh
Maiden Way IP7 5EH
01473 828448
• Ipswich
22 Selkirk Road IP4 3HX
01473 718340
• 362 Nacton Road IP3 9NA
01473 714652
• 12-14 Dogs Head Street IP4 1AD
01473 289111
• 3-5 Meredith Road IP1 6ED
01473 744080
• Leiston
38 High Street IP16 4EW
01728 635052
• Saxmundham
17 High Street IP17 1DF
01728 604100
• Stowmarket
12b Bury Street IP14 1HA
01449 615808
• Woodbridge
51 Thoroughfare IP12 1AH
01394 386388
• Ipswich Distribution Centre
Riverside Industrial Park,
Rapier Street IP2 8JX
01473 604097
12 St Elizabeth Hospice news Autumn 2009

Retail
Focus
Stowmarket shop
The shop floor at the Hospice shop in Stowmarket has been extended and we have added
furniture to our product range.
If you have any furniture in good condition that you would be happy to donate to us, please call
01473 744080 to discuss it.
We have also gained some new volunteers to help out but more are needed so please
contact Angie Flatman, Stowmarket shop manager, on 01449 615808 if you are interested.
Volunteers provide general assistance and carry out duties such as sorting, pricing displaying
and selling mainly donated goods.
Some of the new furniture at the Stowmarket shop
Festive
season
news
With the Christmas party
season looming, why not
donate last year’s outfit to be
sold in one of our ten shops.
The Hospice is asking people
to donate any formal evening
wear or party dresses that
they do not want anymore
during our evening wear
amnesty week between
Monday 30th November and
Saturday 5th December. We
would also like menswear,
dinner jackets, ties and
accessories such as bags,
shoes and shawls.
You may even find inspiration
that week for an outfit to buy
for a party this Christmas or
New Year.
Christmas cards, wrapping
paper and diaries are now
available to buy from all
our shops and you can
also pop in for ideas for
festive gifts.
Volunteer Eileen
sorting jewellery
Volunteer
Lucy at our
distribution
centre
New
distribution centre
Our distribution centre is on the move.
It is relocating to larger premises just a few hundred yards from
the existing building at the Riverside Industrial Park in Ipswich.
It means we will have even more room to store the muchneeded
donations which stock our Hospice shops.
St Elizabeth Hospice news Autumn 2009 13

Hospice
News
The Hospice
Partnership Group
Music therapist
Ray Travasso
Music can evoke
deep emotion
And it has been proven to be
very effective in difficult
situations when all other forms
of communication have failed.
At St Elizabeth Hospice,
patients can benefit from music
therapy by playing instruments,
singing, or composing and
recording a song on CD to
leave to a loved one.
The aims of music therapy
differ depending upon the
patient, but may include
increasing communication,
providing emotional release,
relaxation and enjoyment.
Music therapist Ray Travasso
said: “I work with patients, their
families and children. Making
music is hopeful, it allows
patients to be distracted from
their pain, to make a musical
legacy or to express themselves.”
He stressed no musical skill or
experience is needed.
The Hospice has a music therapy
studio which contains many
accessible instruments, and
home visits can be arranged.
For more information, please
contact the Hospice on
01473 727776.
Rachel, 59, of Ipswich, started
using day services in 2006
after cancer affected her
lungs, bones and brain.
Music therapy
at the bedside
of patient
Janet Leeming
Rachel, 59:
“Ray brought the instruments into the room and I chose a
drum as I used to play the drum in the Girls’ Brigade many
years ago. I had a go and Ray said I obviously had a bit of
rhythm and offered one-to-one music therapy. I played a
percussion shaker and at the end Ray asked if I could write
some words for a hymn or a song next time. I went home
and managed to write some words and Ray helped me put
some music to it and we recorded it on a CD. I wrote two
more hymns and sold some of the CDs to raise money for the
Hospice. I never thought I would have been able to do that.
When you are diagnosed with cancer you think you are
finished, that you are worthless and can’t do anything. I was
given six months to live two and a half years ago and music
therapy encouraged me not to give up. It really inspired me
to think positively.”
Partnership Group news
• The Partnership Group is made up of patients, carers and
professionals and exists to support St Elizabeth Hospice to
deliver the highest standards of care and support.
• This year the Group has been involved in reviewing the
provision of care for 14 – 25 year old patients, producing
a file to help visitors from out of the area, reviewing the
care provided for AIDs patients and looking at links with
other bereavement groups. The Group has also continued
to maintain contact with the Ipswich Hospital Cancer
Services User Group, Anglia Cancer Network and
Palliative and End of Life Care Network Group.
• The Partnership Group has made some changes to their
Terms of Reference including formally meeting every two
months and instead of forum meetings, communicating
with patients and carers through information sheets,
personal contact and the internet.
If you are a patient, carer or professional and would like to
join the Partnership Group, please contact chairman Peter
Espley on 01473 715132 or group secretary Tracey Cory on
01473 707036.
Education news
At St Elizabeth Hospice we aim to enhance the skills and
knowledge not only of staff and volunteers within the Hospice
but also of other healthcare professionals and agencies
providing palliative care within the surrounding community.
Recent education developments include:
• The End of Life Care Strategy, published in July 2008,
places an emphasis on the education and training for
those who care for people at the end of life in all care
settings. The National End of Life Team has been working
with Skills for Health and Skills for Care to develop
common core competences including communication
skills, assessment and care planning, symptom
management and well-being and advance care planning.
• Two collaborative End of Life Continuing Professional
Development Study workshops have been provided at
venues in East and West Suffolk. These proved very
popular and will be repeated in 2010.
• Annette Villis, head of education, has taken part in a
Research Project with the National End of Life Team and
Housing 21. This resulted in a national resource pack to
assist staff with supporting tenants at the end of life.
• Suffolk Community Healthcare will be commencing a
pilot of the End of Life Do Not Attempt Resuscitation
policy and guidelines in September 2009 for six months.
For more information on the work of our education team,
please contact Annette Villis, head of education, on 01473
717823 or email annette.villis@stelizabethhospice.org.uk
14 St Elizabeth Hospice news Autumn 2009

Seasonal
Events
Revd Jane Kingsnorth and
patient Gwyneth Gardner
Spiritual care at St Elizabeth Hospice
At St Elizabeth Hospice, spiritual care and support is offered to
patients, families and carers by Hospice chaplain Jane Kingsnorth
and a team of volunteers from a range of spiritual and faith
backgrounds including Christian, Buddhist and inter-faith. Some
volunteers are ordained whilst others are lay.
The chaplaincy team provides spiritual, not religious, care and
offers support to all patients and their families whether or not
they have a faith. There is a room in the Hospice called
‘Reflections’ which is available to patients, families and staff for
quiet, meditation, prayer or conversation and contains books and
resources representing a range of faiths. There is also a ‘thought
for the day’ event held each day in Reflections.
The chaplaincy team visits patients in day care and patients
and their families on the in-patient unit on a daily basis for
prayer, communion or just a chat. Jane also visits patients in
their own homes.
The team invites family members to attend services near to the
first anniversary of their loved one’s death. Both Christian and
non-Christian services are arranged for those who have been
bereaved and are held at regular intervals throughout the year.
If you would like more information about the spiritual care
provided by St Elizabeth Hospice, please contact Revd Jane
Kingsnorth, Hospice chaplain, on 01473 727776.
Light up a Life : Events
Stowmarket : Sunday 29th November 4.00pm
Part of the Christmas Tree Festival in Market Place
Felixstowe : Thursday 3rd December 6.00pm
Part of the Christmas market at Great Eastern Square,
Felixstowe Town station
Eye : Friday 4th December 6.00pm
Eye town centre, Hospice stall and lighting of the
Christmas tree
Framlingham : Sunday 6th December 4.00pm
Part of the Christmas market on Market Hill
Ipswich : Sunday 13th December 4.00pm
St Mary le Tower Church. Lantern procession leaves
Cornhill at 3.45pm
For more information regarding Light up a Life, please
contact the fundraising team on 01473 723600, email
fundraising@stelizabethhospice.org.uk or visit
www.stelizabethhospice.org.uk
Christmas is a time of celebration and sharing, and also a time to
reflect with family and friends. St Elizabeth Hospice’s Light up a
Life appeal invites everyone, not just those touched by hospice
care, to remember their loved ones at this special time of year.
All donations from this appeal will help us to provide care and
support to patients and their families in East Suffolk. Your donation
will sponsor a light on one of the Hospice’s Christmas trees.
We would also like to invite you to one of our Light up a Life
events this Christmas which are being held throughout the
county. These special events bring together people who are
missing a loved one at this often difficult time of year. Each event
includes Christmas carols, music and readings as well as a time
for reflection.
This year our event in Ipswich will also include a lantern
procession from the Cornhill along Tavern Street and
turning left onto Tower Street before arriving at St Mary le
Tower Church. We will be meeting outside the Town Hall
on the Cornhill at 3:45pm and the service at the Church
begins at 4pm.
Check our website www.stelizabethhospice.org.uk to find
out the latest about a Light up a Life service near you.
St Elizabeth Hospice news Autumn 2009 15

Events
Diary
Events : What’s on
Challenge yourself –
go ‘The Whole Hog’
Great Xscape : March 2010
Do you dare take on the Great Xscape?! Your mission is to recruit
a team of four people to be blindfolded, driven to a secret location
and not told where you are or the quickest way to get back.
Sky dive : 17th and 18th April/ 21st and 22nd August 2010
Old Buckenham airfield, Attleborough, Norfolk
Experience the adrenalin rush of a lifetime as you jump from a
plane two miles above the ground strapped to an instructor.
Free fall at speeds of up to 120mph before your parachute
opens and you begin your tranquil descent to the ground.
Other dates available throughout the year.
The Whole Hog : Sunday 1st November 2009
Wantisden Hall
The Whole Hog is an off road adventure event which follows a
seven mile running course featuring a wide variety of exciting tasks
and challenges. Both individuals and teams are invited to take part
and there will be prizes for the top three in each category.
Light up a Life events
• Stowmarket : Sunday 29th November 4.00pm
Part of the Christmas Tree Festival in Market Place
• Felixstowe : Thursday 3rd December 6.00pm
Part of the Christmas market at Great Eastern Square,
Felixstowe Town station
• Eye : Friday 4th December 6.00pm
Eye town centre, Hospice stall and lighting of the
Christmas tree
• Framlingham : Sunday 6th December 4.00pm
Part of the Christmas market on Market Hill
• Ipswich : Sunday 13th December 4.00pm
St Mary le Tower Church. Lantern procession leaves
Cornhill at 3.45pm
Christmas Day Dip : Friday 25th December 2009
Felixstowe
Brave the icy North Sea and take
part in the popular Christmas
Day Dip in Felixstowe. A unique
and different way to spend
Christmas morning and work up
an appetite for Christmas dinner!
Walk of Thoughts : Sunday 21st February 2010
Join us for a peaceful and reflective walk in the picturesque Suffolk
countryside. This is an opportunity to remember a friend or a loved
one or to simply enjoy walking in the beautiful surroundings.
Beautiful rural views on
the Walk of Thoughts
Motorcycle Run : May 2010
After the success of the first
St Elizabeth Hospice Motorcycle
Run, join us and hundreds of
other motorcyclists riding to
support their local Hospice.
Midnight Walk : Saturday 22nd May 2010
Join us for the ladies only Midnight Walk around Ipswich town
centre. Be part of a fantastic evening that last year attracted
over 2,300 women walking in aid of St Elizabeth Hospice.
Warming up for the Midnight Walk 2009
Ladies Driving Challenge : Saturday 26th and Sunday 27th
June 2010
Bentwaters Park, Rendlesham
This is your chance to drive a variety of unusual vehicles
including articulated lorries, tractors and diggers, sports cars,
quad bikes, 4x4’s, and even have a ride in a fire engine! As part
of a team or on your own, this is a great day out..
Abseil : Saturday 10th and Sunday 11th July 2010
Ipswich Hospital
Take part in this popular annual event and abseil 150ft down
the maternity block at Ipswich Hospital.
Dragon Boat Race : Summer 2010
Alton Water, near Holbrook
Teams of between ten and fourteen people can take part in this
exciting annual event. Try something completely different, build
great team spirit and have a fun filled day out.
For more information about these events, please contact the
fundraising team on 01473 723600, email
fundraising@stelizabethhospice.org.uk or visit
www.stelizabethhospice.org.uk
16 St Elizabeth Hospice news Autumn 2009