Facilitator's guide

Conversation Starters
We included lots of questions to prompt discussion, but don’t feel you have to get through every
question in one session. You may want to choose two to three questions and if you have time for
more, go for it. If a particular question really ignites discussion, don’t feel you have to move on
immediately to the next question. Go with the energy of the group. Keep the conversation going with
statements such as, “Tell me more about that.”
1.
What stood out for you in the video? Are there any stories or insights you might apply to your
own leadership?
2.
Who is there for you most often? What do they do to Be There for you? How would they say you
are being there for them?
3.
Bob Deaton talks about how he used to brush people off when he was busy. What gets in the way
of you being there for others?
4.
What would you gain by setting aside for a moment the things that keep you from being there?
What might you miss if you don’t?
5.
JP from Pike Place Fish Market says, “If I want people to trust me and value my presence, I’d
better trust them and value their presence.” What does it look like when you sincerely trust your
employees and value their presence?
6.
Johnny Yokoyama says it’s important to listen to employees so “I don’t get in their way.” What do
you think he means? How do your thoughts, opinions or agendas get in the way of listening?
7.
When Rob Gregory talks about “getting inside” someone else’s head, what does he mean? How
does that benefit you? How does it benefit the other person?
8.
As you watch Herb Kelleher Be There, what are some of things he does that helps him connect
with people? What effect do you think this has on them?
Be There : : Facilitator’s Guide
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