Job Description for: Front Desk Agent (Seasonal) Reports to: Front ...

Job Description for: Front Desk Agent (Seasonal)
Reports to: Front Desk Manager and Duty Manager
Employment: Full Time Seasonal
Duties and Responsibilities:
Cenres Pre Season Duties
• Check all keys are correct and function easily
• Check all telephones are hooked up and numbers are correct
• Check all units have ski lockers and combinations are correct
• DVD/TV and Stereo are hooked up and working
• Check, maintain and update building maps
• View all unit types and buildings in rental pool
• Develop a good understanding of village layout and be able to give directions to all
units in rental pool
• Any other reasonable request as made a Central Reservations Manager
Front Desk
• Direct, Wholesaler and Group Guest Check In and Check Out following all correct
procedures
• Make walk in direct reservations ensuring all bookings made adhere to Big White
Central Reservations payment and cancellation policies
• Make shuttle bookings ensuring all pertinent information is collected
• Ensure high level of customer service is maintained at all times
• Take cash, credit card and debit card payments when necessary
• Answer and assist all incoming telephone callers to Front Desk lines
• Assist guests with all questions and reasonable requests
• Ensure accurate information is provided to all clients with respect to all Big White
and Central Reservations products
• Call confirmations of 24 hour Transportation.
• Run daily end of shift audit reports and complete daily shift audit
Other
• Maintain clean and tidy appearance
• Maintain clean and tidy work area
• Assist in Front Desk daily clean up
• Any other reasonable requests as made by a Central Reservations Manager

What I like about working at Big White:
1) The people I’ve met
2) The view I wake up to every morning
3) Small village atmosphere compared to a big city
4) Social aspects
5) Seasons pass
What I like about the front desk job:
1) It’s relatively busy compared to the other hotels which makes the day go faster
2) The rewarding feeling after you have helped someone with a problem or knowing
you’ve contributed to their stay being enjoyable
3) Changing morning and afternoon shifts rather than the same9-5
4) The ‘incentives’ – hockey/bowling
What I don’t like about the Front Desk Job:
1) 8 hours is too long to stand on your feet (but that’s just my opinion)
2) Happy Valley cafeteria makes me feel sick!
3) The shirts we have to wear look like my dad’s shirt – too big and baggy
As much as I can’t wait to go home I loved the experience and will always remember it
and the people I worked with. ☺
Sarah – Melbourne, Australia
Condo’s Front Desk
WHAT I LIKE ABOUT WORKING AT BIG WHITE:
THE FREE SEASONS LIFT PASS AND ABILITY TO SKI OTHER MOUNTAINS
FREE
THE AWESOME CHAMPAGNE POWDER AND SO MUCH OF IT!
THE PEOPLE I'VE MET - AT WORK AND AT SAM'S
THE $5 DOUBLES AS HAPPY VALLEY AND 35c WINGS AT SAM'S & RAAKEL'S
PAPPA ROASTER FOR THOSE NIGHT SHIFT DINNERS
WORKING A MIX OF DAY/NIGHT SHIFTS - SO I CAN GO RIDING!
THE EVENTS (HOCKEY/BOWLING) THAT OUR MANAGERS TAKE US ON!
THAT I GET TO SEE NEWSO EVERY DAY!
ADAM – CAINES, QLD
CONDO FRONT DESK