Annual Report and Business Plan 1999-2000 - Business.govt.nz

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On-Line Business Trends The Companies Office has the goal of ensuring that all business registry services are available on-line by the end of next year. The trends over the past year have confirmed this is a realistic goal. Acceptance of the Internet as a facility for searching and registering company information is now widespread. More significantly, the majority of clients now have a preference for on-line services where an electronic option exists. The business community's reduced dependence on search agencies and paper-based technology is reflected in the high 60% of registered customers recorded during the year. One particular feature of our on-line services that clients have been quick to appreciate is flexibility. Our system is frequently accessed between 7.00-10.00 pm during the working week. There is also an obvious trend toward more direct dealings with firms in those towns where no Companies Office exists. The increased use of our on-line services is also assisted by the wider IT development that is happening across the business world. A greater acceptance of information technology, together with tangible improvements in service, such as the availability of flat rate Internet accounts and nationwide points of presence for quality ISP's, has made the Internet more accessible for all New Zealanders. In addition to increased use by our fee paying clients, the 12 site has seen an even greater increase in the level of casual use. With regard to the current level of on-line service available via the Internet the past year has seen some spectacular growth. The most obvious of these has been the on-line company incorporation facility. Within only three months of its launch, approximately one-third of all companies were being incorporated by this means. Given the significance of this development, particularly within the current legislative environment for electronic commerce, the extent of the support for electronic company incorporation is extremely heartening. Other trends worth noting for the past year include: The established on-line services continue to show a modest, but steady upward movement. Current trends suggest that these services (such as on-line name reservation and file searches) will taper off leaving a residual 15% - 20% of clients continuing to use manual services. In respect of both search and filing services, support for migration to on-line services is tapering off at around 80-85% of total use. The accessibility (ie unrestricted by time or geographical location) of the on-line service has seen a disproportionate growth in the use of Companies Office services. This is most evident in respect of company file searches where the modest reduction of paper searches of company files (down by 20%) has been offset by the number of electronic searches (up by 90%).
l l a l l l r l l e r Rate of Client Migration to Online Services Company Searches c c n i P a n i P a p o o t r e c 34% p e r t r e c 25% e r E 66% E 75% July 1998 June 1999 Company Incorporations c e r n i o p a P 100% e c E t r 75% 31% 25% 69% P a p 13 July 1998 June 1999 Company Name Reservations c c n i n i P a o o p e c E t r 75% 47% 53% 25% P p e r e c E t r 64% 36% e July 1998 June 1999 Motor Vehicle Registrations t r e c o n i c P 27% a p e r t r e c o n i c P a 18% p e r Companies Office Annual Report E 73% E 82% July 1998 June 1999
Page 1 and 2: ANNUAL REPORT 1998/99 BUSINESS PLAN
Page 3 and 4: n o Annual Report for the year ende
Page 5 and 6: Client Liaison Board was expanded t
Page 7 and 8: Absent: Julie Jones, Manager, Hamil
Page 9 and 10: May Dun & Bradstreet become first c
Page 11 and 12: Insurance and Superannuation Unit T
Page 13: The commercial value of the informa
Page 17 and 18: Financial Report 1. Expenditure and
Page 21 and 22: n o Business Plan 1999/00 Outlook f
Page 23 and 24: Strategic Objectives 1999/2000 Obje
Page 25 and 26: Strategic Goals 1999 - 2002 Objecti
Page 27: Corporate Office Level 11 Ministry

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