Annual Report and Business Plan 1999-2000 - Business.govt.nz

Objective: Enhanced Client Service and Communication
Outcome: “Fulfilling the Objective of Restructuring”
Strategies:
Using IT for more effective communication
Investing in “knowledge workers” & client managers
Increasing level and means of communication
Key Outcomes:
National free-phone call centre established
Programme to reduce late fees implemented
Network of client relationship managers established
Companies Office Bulletin and MVSR Bulletin enhanced
Client communication in media and professional journals improved
Companies incorporation information package produced
22
Objective: Organisational Capacity
Outcome: Enhancing the Ability to Deliver Operation Excellence
Strategies:
“Effective
management
involves
confronting
organisational
culture”
Heightened and relevant performance standards
Effective implementation of client survey results
Continual development of human resources programmes
Key Outcomes:
Graduate recruitment programme established
Organisational culture and management development programmes enhanced
Revised training plan implemented