Annual Report and Business Plan 1999-2000 - Business.govt.nz

Performance Measures
A. Statements of Service Performance
1. Timeliness - To process material registration documents within one clear working day of receipt.
Documents sampled 10,751 Required standard 99.00%
Documents meeting standard 10,728 Standard achieved 99.79%
2. Accessibility - To ensure that the Companies Office database is available for searching on a 24 hour basis,
subject to scheduled maintenance or external circumstances.
Required standard 95.0%
Standard Achieved 99.7%
B. Business Objectives
1. Timeliness - To ensure company files are available for public searching immediately upon request.
Documents sampled 61,100 Required standard 98.0%
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Documents meeting standard 60,888 Standard achieved 99.7%
2. Quality - To ensure processed documents meet data accuracy standards.
Documents sampled 11,623 Required standard 97.0%
Documents meeting standard 11,520 Standard achieved 99.1%
C. On-line Services
1998/99 1998/99 1999/00 Target
Objective Target Result
*as a percentage
of all volumes
On-line company incorporations 20% 31% 75%
On-line company name reservations 50% 56% 75%
On-line company searches 70% 66% 90%
On-line MVSR registrations 80% 82% 90%
On-line MVSR searches 20% 16% 100%