Annual Report and Business Plan 1999-2000 - Business.govt.nz

More documents

Recommendations

Info

Objective: Enhanced Client Service and Communication Outcome: “Fulfilling the Objective of Restructuring” Strategies: Using IT for more effective communication Investing in “knowledge workers” & client managers Increasing level and means of communication Key Outcomes: National free-phone call centre established Programme to reduce late fees implemented Network of client relationship managers established Companies Office Bulletin and MVSR Bulletin enhanced Client communication in media and professional journals improved Companies incorporation information package produced 22 Objective: Organisational Capacity Outcome: Enhancing the Ability to Deliver Operation Excellence Strategies: “Effective management involves confronting organisational culture” Heightened and relevant performance standards Effective implementation of client survey results Continual development of human resources programmes Key Outcomes: Graduate recruitment programme established Organisational culture and management development programmes enhanced Revised training plan implemented
Strategic Goals 1999 - 2002 Objective 1 - Open and Informed Business Markets Providing accessible, accurate, low-cost and valuable business information Electronic companies register established Integrated and fully electronic corporate and business registries implemented “Virtual” Companies Office established Objective 2 - Corporate and Business Integrity Providing prudential supervision, timely investigations and effective enforcement Centralised Enforcement Unit established Enforcement standards benchmarked Objective 3 - Excellence in Service Delivery Promoting client confidence and satisfaction Ongoing review and rationalisation of Companies Office fees Ongoing improvement and implementation of client survey results 23 Companies Office Business Plan
Page 1 and 2: ANNUAL REPORT 1998/99 BUSINESS PLAN
Page 3 and 4: n o Annual Report for the year ende
Page 5 and 6: Client Liaison Board was expanded t
Page 7 and 8: Absent: Julie Jones, Manager, Hamil
Page 9 and 10: May Dun & Bradstreet become first c
Page 11 and 12: Insurance and Superannuation Unit T
Page 13 and 14: The commercial value of the informa
Page 15 and 16: l l a l l l r l l e r Rate of Clien
Page 17 and 18: Financial Report 1. Expenditure and
Page 21 and 22: n o Business Plan 1999/00 Outlook f
Page 23: Strategic Objectives 1999/2000 Obje
Page 27: Corporate Office Level 11 Ministry

Annual Report and Business Plan 1999-2000 - Business.govt.nz

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?