view the brochure! - Pima Council On Aging

PART III NEEDS ASSESSMENT COMMENTS 1 – Survey
2 – Focus
Group
3 – Comment
Meetings
COMMENTS/ISSUE SOURCE ACTION
TAKEN
The home repair program and DME is essential but currently requires a request
from the consumer/client. The most vulnerable and most in need are often too
ill to request or apply. It would be better if this was totally overhauled. It would
be more efficient if providers were required to submit on their quarterly
Supervisor Visit forms identification of a need for home repair or DME. The
PCOA case managers could then prioritize the needs. Money should be spent
on the most vulnerable and in need.
2 O6-2
PCOA case managers appear to be unaware of the potential benefits to their
clients if the most in need were referred to Hospice. Hospice can work
alongside of PCOA and is at no cost to PCOA and to the client. In addition to
receiving many supports through the Hospice doctors, nurses, social worker
and Chaplin, there are also other benefits such as volunteers for
companionship, free DME and free incontinence supplies. PCOA should ask,
whenever a client passes, why that person was not referred to Hospice.
The Community Service System should be referring more and encouraging the
clients to use their hospice benefits
Safety, support, education and delivery of services- We must find a better way 2
of letting seniors know of the available services, encourage them to use what is
available and find a way to deliver those services in a positive manner that is
not demeaning to the recipient.
PCOA has continued to be a very strong advocate and partner for our clientele. 2 O1-9
Especially since the major health insurance companies have moved into this
area of services.
The services offered and the programs of PCOA are a high quality. The awareness 2
of the services like many social work cases need greater visibility.
We really appreciate that PCOA is the agency with the best repository of
2 O5-4
knowledge and services for seniors. It's vital that PCOA continues to provide that
depth and breathe of knowledge.
More collaboration. 2 S5-1
Making or giving more time to work one on one with the elderly. 2 O3-2
Educate community on importance of respite for caregivers, provide more
2 O4-2
support groups, educate adults on how to advocate for themselves within the
O3-6
healthcare system.
The Caregiver Specialists are valuable, especially the information (lists of
2 O4-1
resources)
Change the terminology for case management to care coordination 2
Case managers are important as they build the trusted relationship 2