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Book of Abstracts 2013 - Australian and New Zealand Disaster ...

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four year post-disaster timeframe, <strong>and</strong> the response <strong>of</strong> Government to these issues. Drawing on the experiences <strong>of</strong> the<br />

authors at both VBRRA <strong>and</strong> its successor, the Fire Recovery Unit, it will analyse what approaches have worked well,<br />

what challenges were faced <strong>and</strong> what issues remain outst<strong>and</strong>ing. As a result, this paper will provide valuable insight<br />

into the role <strong>of</strong> Government in longer term recovery.<br />

Mr Alex Fullick<br />

Managing Director, Stone Road inc (StoneRoad)<br />

Heads In the S<strong>and</strong>: What Stops Corporations From Seeing Business Continuity as a Social<br />

Responsibility<br />

Business Continuity Management (BCM) can be called a safety net; one that protects a company from collapse when<br />

hit by a natural or man-made disasater. But not every corporation sees the value in having a BCM or emergency<br />

response program. Many don't fully underst<strong>and</strong> the level <strong>of</strong> impact a disaster has on its operations, customers,<br />

clients, vendors, partners, employees or its surrounding communities. Why?<br />

Building upon core human universal fears - Death, Insignificance, Chaos, Outsiders <strong>and</strong> the fear <strong>of</strong> the Future, this<br />

session will take employees <strong>and</strong> management as well as emergency <strong>and</strong> continuity practitioners on a journey <strong>of</strong><br />

discovery. Using real-world <strong>and</strong> personal examples, the presenter helps examine <strong>and</strong> identify the diffuclties<br />

organizations have with developing BCM programs <strong>and</strong> how ignoring these fears; an Ignorance <strong>of</strong> Security (Death),<br />

Respect (Insignificance), Authority (Chaos), Community (Outsiders), Clarity (Future) <strong>and</strong> a fear <strong>of</strong> the Truth, can give<br />

rise to a lack <strong>of</strong> awareness <strong>and</strong> the underst<strong>and</strong>ing <strong>of</strong> emergency <strong>and</strong> continuity management.<br />

Mrs Am<strong>and</strong>a Gearing<br />

Journalist <strong>and</strong> PhD student, QUT<br />

Harnessing the power <strong>of</strong> real <strong>and</strong> virtual social networks during disasters<br />

The mass media <strong>and</strong> emergency services organisations are geared to gather information <strong>and</strong> disseminate it to the<br />

public.<br />

During disaster situations both the media <strong>and</strong> emergency services need to continue their information dissemination<br />

but they also need to crowd source information using real <strong>and</strong> virtual social networks to improve their situational<br />

awareness.<br />

This paper documents how real <strong>and</strong> virtual social networks were used by a reporter <strong>and</strong> by members <strong>of</strong> the public to<br />

gather <strong>and</strong> disseminate emergency information during the 2011 flash flood disaster in Toowoomba <strong>and</strong> the Lockyer<br />

Valley in January 2011 <strong>and</strong> in the days <strong>and</strong> weeks after the disaster.

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