IPMX Placement Brochure - Indian Institute of Management, Lucknow
IPMX Placement Brochure - Indian Institute of Management, Lucknow
IPMX Placement Brochure - Indian Institute of Management, Lucknow
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
56<br />
Shekhar Kumar<br />
Shomi Agrawal<br />
B.E., Electronic & Telecommunications, BIT, Durg (CG)<br />
6.8 years <strong>of</strong> experience including 3 years in Uk in Customer<br />
Relationship <strong>Management</strong>, Client Support Consultancy, Training<br />
and Service Delivery <strong>Management</strong> in IT industry<br />
Customer Relations Manager, Tech Mahindra Ltd. (TML)<br />
• Delivered Customer Relationship <strong>Management</strong> project for<br />
Client British Telecom’s (BT) £5mn Single Inventory Program<br />
• Recognised as “Youngest Project Manager” and “Fastest<br />
Growing Individual” in TML<br />
• Achieved average Customer Satisfaction (CSAT) score <strong>of</strong> 4<br />
out <strong>of</strong> 5 in successive project deliveries<br />
• Played instrumental role in launch <strong>of</strong> BT’s Next Generation<br />
Broadband (NGB) product targeting 1mn prospective<br />
customers across UK. Groomed 16 resources to deliver<br />
£3mn outsourcing project for NGB<br />
• As Right First Time (RFT) platform Lead achieved 100%<br />
compliance to BT’s RFT standards during rollout <strong>of</strong> NGB<br />
product across 848 locations in UK<br />
• Formed <strong>of</strong>fshore customer engagement team to support<br />
2,000 customers across 16 countries<br />
• Received Platform Delivery Achievement award from BT<br />
Delivery Director for reducing system defect slippage by<br />
average 8% in successive s<strong>of</strong>tware releases<br />
B.Com. (Hons.) Marketing, Banaras Hindu University<br />
PGDM, Insurance & Risk Mgmt., Birla <strong>Institute</strong> <strong>of</strong> Mgmt. Technology<br />
8+ years <strong>of</strong> global experience in Consulting/Business<br />
nalysis, Account management, Underwriting and Business<br />
development for IT and Insurance Industry<br />
Lead Business Analyst, Fiserv Global Services<br />
• 4+ years <strong>of</strong> Pr<strong>of</strong>essional Services experience in the US, responsible<br />
for analysis and implementation <strong>of</strong> billing and personal lines<br />
insurance applications<br />
• Account management and business development for the US insurance<br />
companies with revenue budget ranging from $1.5mn to $4.6mn<br />
• Increased revenue by approx. 100% ($1.7mn to $3.2mn) in one <strong>of</strong> the<br />
accounts through cross-selling <strong>of</strong> products<br />
• Exposure in contract preparation, SOWs, budgeting and<br />
portfolio analysis<br />
• Part <strong>of</strong> organizational process change management team which<br />
moved Support function from cost center ($500K annual loss) to a<br />
pr<strong>of</strong>itable ($800K annual pr<strong>of</strong>it) operation<br />
• Received Shining Star Award for excellence in Client Relationship<br />
<strong>Management</strong> (Less than 1% employees are nominated for<br />
exemplary performance)<br />
Business Analyst, Computer Science Corporation<br />
• Defined business specifications and functional testing <strong>of</strong><br />
enhancement projects<br />
Underwriter, ICICI Lombard<br />
• Responsible for underwriting <strong>of</strong> risks related to commercial-lines<br />
insurance products
Change language