Online Guide - Jack Henry & Associates, Inc.
Online Guide - Jack Henry & Associates, Inc.
Online Guide - Jack Henry & Associates, Inc.
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PP.5 JHA Payment Processing Solutions ® – Handling a Chargeback<br />
Join us to learn how signature chargebacks are processed through the in-house PPS Dispute Center. You will also<br />
discover the most common chargeback reason codes. This session is intended for jhaPassPort Switch customers using<br />
the PPS Dispute Center.<br />
SESSION TYPE: Standard Session<br />
SKILL LEVEL: Basic<br />
PREREQUISITES: None<br />
PP.6 jhaPassPort Technology Roadmap<br />
This session will cover the current and future direction of jhaPassPort authorization and ATM driving.<br />
SESSION TYPE: Product Update/Product Roadmap Session<br />
SKILL LEVEL: Basic<br />
PREREQUISITES: None<br />
SL.1 Thirty-Second Business Decisions<br />
This session will show you how to create a financial dashboard within jhaKnow, how to build and monitor key<br />
performance indicators (KPIs), and how to drill down in the details of the KPIs and dashboards. This session is for<br />
SilverLake users only.<br />
SESSION TYPE: Standard Session<br />
SKILL LEVEL: Intermediate<br />
PREREQUISITES: SilverLake Users Only<br />
SL.2 SilverLake Global Security Planning Workshop<br />
This workshop session will help you understand how SilverLake Global Security can help your bank enhance control<br />
over user access to SilverLake functions. It will also teach you how to develop an implementation plan for role-based<br />
security, utilizing the new global security options added in R2011 and R2012, as well as wire security, general ledger<br />
security, EIP limits, and field level security.<br />
SESSION TYPE: Workshop<br />
SKILL LEVEL: Intermediate<br />
PREREQUISITES: None<br />
SL.3 SilverLake Advanced Query Workshop<br />
Attendees will work with Query examples in a workshop environment to learn advanced aspects of AS400 Query. This<br />
class will provide a better understanding of what Query can do in order to prepare more precise reports. This session<br />
is for SilverLake users only.<br />
SESSION TYPE: Workshop<br />
SKILL LEVEL: Expert<br />
PREREQUISITES: Working Knowledge of AS/400 Query<br />
SL.4 SilverLake and Gladiator<br />
In this session, SilverLake users will learn how SilverLake security settings and other menu options coordinate with<br />
Gladiator to provide functional security monitoring.<br />
SESSION TYPE: Cross-Product Session<br />
SKILL LEVEL: Basic<br />
PREREQUISITES: None<br />
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