learner handbook (PDF, 604KB) - Leicestershire County Council

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Comments, Compliments, and Concerns There are lots of ways that you can help us to make learning better for you and for others: • tell your tutor, or any staff member, if you have a suggestion for a new class or for an improvement • take part in discussions and surveys: If you are interested in being consulted on any aspect of the Leicestershire Adult Learning Service, please email your name and current course/activity to: adultlearning@leics.gov.uk giving ‘Learner Focus Group’ as the subject heading. We welcome your active involvement in any improvements to the planning and delivery of our Service. We will contact you by email to seek your views two or three times a year. • complete an individual evaluation form Complaints Occasionally things will go wrong but we can do something about it if you tell us the problem. To help us to improve the quality of our service, follow this complaints procedure: 1. Speak to your tutor or any staff member in confidence. 2. The next step, if needed, is to send your complaint to: Leicestershire Adult Learning Service, Room 500 County Hall, Glenfield, Leicester LE3 8RL. We also value your positive comments! 12
If you would like to pass on any information to help us improve our Service visit www.leics-als.ac.uk/training/ or please send this completed slip to: Paul Fleming, Leicestershire Adult Learning Service, County Hall, Glenfield, Leicester LE3 8RL. Comments Compliments Concerns 13
Page 1 and 2: Leicestershire Adult Learning Servi
Page 3 and 4: We value our learners as individual
Page 5 and 6: Additional Support If you have a di
Page 7 and 8: Learning Charter What can you, as a
Page 9 and 10: Residency Status If you have not be
Page 11 and 12: Health and Safety All learners shou
Page 13: Refunds Refunds are not normally gi

learner handbook (PDF, 604KB) - Leicestershire County Council

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